After Sales Service; Contacting The Customer Service Department - W&H teon + RID-200 Operating Instructions Manual

After sales service

136

Contacting the Customer Service Department

 Repairs may only be carried out by the W&H Customer Service
Department or a service technician approved by the manufacturer.
Unauthorised repairs can expose the user to considerable risk.
To avoid unnecessary service visits, check that the fault has not been
caused by incorrect operation when an error message first appears.
Please refer to the relevant instructions in the "Problem solving
guide".
If, having followed the advice in the operating instruction manual, you
are still unable to resolve a problem, please call the Customer Service
Department.
Contact details can be found at the end of these operating instruc-
tions.
When contacting the Customer Service Department, please quote the
model and serial number of your appliance. This information can be
found on the data plate. There is one data plate on the side of the
door and another on the back of the machine.
Please tell the Customer Service Department the error message or
code shown in the display.