Chapter 5 : Diagnostics and Troubleshooting
The purpose of this chapter is to provide some information about the diagnostic reporting of
the printer used to help identify, diagnose and troubleshoot problems.
5.1 Diagnostic Mode
Diagnostic Mode temporarily powers the printer using factory default parameters while
printing out the printer's current configuration on the Status Label. This information is useful
to help diagnose and troubleshoot printer configuration issues. The printer will continue
using the factory default parameters until printer power is cycled. The printer will then return
to the previous configuration that was in use before entering the diagnostic mode.
5.1.1
Entering Diagnostic Mode
To enter the diagnostic mode, press and hold the print button or display screen in while
turning on the printer. Release the button after the status light indicator starts to blink or the
screen reports Diagnostics Mode on the display and the printer will power up into diagnostic
mode. The printer prints configuration and statistical information followed by the ^D960)1
print head test pattern once it is powered up in the diagnostics mode. On printers
configured with displays, the screen calibration will appear afterwards.
5.1.2
Status Label
The printer prints out a status label that contains statistical and port configuration
information. The second portion of the printout is a diagonal test pattern that will show dots
that are out or other print issues.
LDS2 Programming Manual - 880019-0202
Figure 21
Status Label Printout
5-1
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