Page 1 703t Server Maintenance and Diagnostics CallPilot Release 4.0 Document Number: 555-7101-227 Document Version: Standard 1.06 January 2007...
Page 2 Nortel Networks. The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
Page 3 January 2007 CRYSTAL REPORTS is a trademark of Seagate Software Inc. EUDORA is a trademark of Qualcomm. eTrust and InoculateIT are trademarks of Computer Associates Think Inc. DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.
Page 4 Please be aware of the following while installing the equipment: Please use the connecting cables, power cord, and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning or fire.
Page 5 January 2007 Japan VCCI statement The following applies to server models 1005r, 703t, 201i, and 1002rp: この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくクラス A 装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を取るように要求されることがあります。 This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action.
Page 6 Standard 1.06 CallPilot...
Page 7 Publication history January 2007 CallPilot 4.0, Standard 1.06 of the 703t Server Maintenance and Diagnostics is issued for general release. October 2006 CallPilot 4.0, Standard 1.05 of the 703t Server Maintenance and Diagnostics is issued for general release. September 2006 CallPilot 4.0, Standard 1.04 of the 703t Server Maintenance and Diagnostics is issued for general release.
Page 8 Publication history Standard 1.06 CallPilot...
Page 9: Table Of Contents
Task List Troubleshooting your CallPilot system ......23 To check if RAID board is working properly ........34 To investigate server boot problems ..........41 To check why server fans are not turning when server does not boot................... 42 To check why server does not boot with fans turning ..... 42 To check why server does not boot and system board LED is red..................
Page 10 Task List Standard 1.06 To view or work with multimedia channel states ......101 To view or work with call channel states ........103 Using CallPilot system utilities ........105 To access the Diagnostics Tool ............ 107 To enable startup diagnostics ............107 To disable startup diagnostics............
Page 11 January 2007 Task List To split the RAID ................182 To synchronize the RAID after a successful upgrade ....184 To synchronize RAID after an unsuccessful upgrade ....185 Replacing or adding voice processing boards ....189 To replace an MPB96 board ............194 Working with DIMMs and the CPU ........
Page 12 Task List Standard 1.06 CallPilot...
Page 13 Contents How to get Help About this guide Maintenance and diagnostics overview ......20 Troubleshooting your CallPilot system Overview.
Page 14 Contents Standard 1.06 Using CallPilot Manager to monitor hardware Understanding fault management ....... . 78 Alarm Monitor .
Page 15 January 2007 Contents RAID operations RAID overview..........172 Verifying the RAID firmware.
Page 16 Contents Standard 1.06 CallPilot...
Page 17: How To Get Help
How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 18 To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...
Page 19: About This Guide
C h a p t e r 2 About this guide In this chapter Maintenance and diagnostics overview 703t Server Maintenance and Diagnostics...
Page 20: Maintenance And Diagnostics Overview
Troubleshooting Guide (555-7101-501) Note: Nortel continually updates the Troubleshooting Guide. You can obtain the latest version from the Partner Information Center (PIC) at http://www.nortel.com/pic. The Installation and Configuration Task List (555-7101-210) explains how to restart, shut down, and power up the CallPilot server.
Page 21 January 2007 About this guide Replacement parts Before replacing any parts on your server, refer to the Nortel product catalog for the part codes. CAUTION Risk of system damage The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty.
Page 22 About this guide Standard 1.06 Reference documents CallPilot Customer Documentation Map Fundamentals CallPilot Fundamentals Guide (555-7101-010) Planning and Engineering Planning and Engineering Guide (555-7101-101) Network Planning Guide (555-7101-102) Data Networking for Voice over IP Guide (553-3001-160) Installation and Configuration Upgrade and Platform Migration Guide (555-7101-207) Installation and Configuration Task List Guide (555-7101-210) Server Installation Guides 201i Server Hardware Installation Guide (555-7101-220)
Page 23: Troubleshooting Your Callpilot System
C h a p t e r 3 Troubleshooting your CallPilot system In this chapter Overview Interpreting front panel LEDs Interpreting rear panel LEDs Interpreting internal LEDs Interpreting POST diagnostics SCSI controller diagnostics RAID controller diagnostics What to do when the server fails to boot into service 703t Server Maintenance and Diagnostics...
Page 24: Overview
Troubleshooting your CallPilot system Standard 1.06 Overview This section describes the startup diagnostics available on the 703t server and the methods for troubleshooting startup problems. the following topics are covered: Hardware LED states starting on page 25 Power-On Self-Test (POST) diagnostics on page 35 SCSI controller diagnostics on page 39 RAID controller diagnostics page 40 What to do when the server fails to boot into service on page 41...
Page 25: Interpreting Front Panel Leds
January 2007 Troubleshooting your CallPilot system Interpreting front panel LEDs This section describes LED states visible on the 703t server front panel. LED locations Figure 1 shows where the LEDs are located. Figure 1: LED locations CD-ROM drive LED Network LEDs Tape drive Status LEDs LEDs...
Page 26 Troubleshooting your CallPilot system Standard 1.06 The server LEDs, from top to bottom and left to right, indicate the status of the following: the ELAN and CLAN network interfaces hard drive power/sleep system LEDs are also provided on the SCSI tape drive faceplate, floppy disk drive faceplate, and the IDE CD-ROM drive faceplate.
Page 27 January 2007 Troubleshooting your CallPilot system IF the network interface LED is THEN a valid hardware connection with the network has been established. Note: Before the 703t server can receive or transmit data, you must configure valid IP settings on the 703t server. blinking rapidly activity is occurring on the network.
Page 28 Troubleshooting your CallPilot system Standard 1.06 Power/sleep LED states The power/sleep LED is the middle LED in the row of LEDs below the power button on the 703t server’s front panel (see “Status LEDs” in the diagram on page 25). The LED is green. IF the power/sleep status LED is THEN...
Page 29 January 2007 Troubleshooting your CallPilot system IF the system status LED is THEN amber steady a critical temperature or voltage fault has occurred. the CPU is not installed or is not functioning. blinking a power fault has occurred. a fan is faulty. a non-critical temperature or voltage fault has occurred.
Page 30 Tape is loading or unloading Cartridge is ejecting Blinking Cleaning is in progress Blinkin Unrecoverable tape drive failure has occurred. Cartridge has failed Microcode download failure has occurred Note: If the LED states indicate an error, contact your Nortel technical support representative. CallPilot...
Page 31 January 2007 Troubleshooting your CallPilot system CD-ROM drive LED states The CD-ROM drive’s status LED is located on the drive’s front panel. Refer to the following table when interpreting the CD-ROM drive’s status: IF the CD-ROM drive LED is THEN the CD-ROM drive is idle.
Page 32: Interpreting Rear Panel Leds
Troubleshooting your CallPilot system Standard 1.06 Interpreting rear panel LEDs This section describes LED states visible at the back of the 703t server. MPB96 DS30 connection link LED states Refer to “Slot definition and numbering” on page 238 for the slot position of the MPB96 boards in your server.
Page 33: Interpreting Internal Leds
January 2007 Troubleshooting your CallPilot system Interpreting internal LEDs This section describes LED states visible inside of the 703t server cabinet. MPB96 LED states There are three LEDs on the top of the MPB96 board. They are visible even from outside the server cabinet, through the rear grill. “PCI FPGA Done”...
Page 34: To Check If Raid Board Is Working Properly
Troubleshooting your CallPilot system Standard 1.06 RAID controller LED states Refer to “Slot definition and numbering” on page 238 for the slot position of the RAID boards in your server. There is one red LED and a row of eight small LEDs at the back of the RAID board.
Page 35: Interpreting Post Diagnostics
POST emits beep codes that indicate errors in hardware, software, or firmware. A beep code is a series of separate tones, each equal in length. Record the beep codes that you hear before calling your Nortel customer support representative. ATTENTION Some POST beep codes are critical and require you to replace your motherboard.
Page 36 Troubleshooting your CallPilot system Standard 1.06 Beeps Error message Description Recovery boot error Unable to boot from floppy disk drive or CD-ROM drive. Recovery process will retry. Series of low- Recovery Unable to process valid BIOS pitched single failed recovery images. BIOS has beeps already passed control to the operating system and flash...
Page 37 January 2007 Troubleshooting your CallPilot system Number of beeps Error message Error message and conditions Processor Exception Processor generated an exception Int error interrupt. Display Memory Video adapter is missing or faulty. Read/Write Error This is not a fatal error. ROM checksum error BIOS checksum error has occurred.
Page 38 Troubleshooting your CallPilot system Standard 1.06 Number of beeps POST code Expansion card/controller 07-0Dh Generic memory error has occurred. SMBus protocol error has occurred. Generic memory error has occurred. CPU microcode cannot be found for processor in slot 0. CPU microcode cannot be found for processor in slot 1.
Page 39: Scsi Controller Diagnostics
January 2007 Troubleshooting your CallPilot system SCSI controller diagnostics BIOS initialization Most information about SCSI is displayed as part of the BIOS initialization screen. During BIOS initialization, check to make sure that the tape drive is listed correctly. If the tape drive is not listed correctly: Ensure that internal cable connections are made properly.
Page 40: Raid Controller Diagnostics
Troubleshooting your CallPilot system Standard 1.06 RAID controller diagnostics Most diagnostic information about RAID is available through beep warnings and status LEDs when the server is rebooting. For more information refer to: “Hard drive LED states” on page 27 “RAID controller LED states” on page 34 “When the 703t server does not boot and makes audible beeps”...
Page 41: To Investigate Server Boot Problems
CallPilot, refer to the Troubleshooting Guide 7101-501) If you still cannot find the cause of the boot failure after performing the tasks described in the following sections, call your Nortel technical support representative. 703t Server Maintenance and Diagnostics...
Page 42: To Check Why Server Fans Are Not Turning When Server Does Not Boot
Troubleshooting your CallPilot system Standard 1.06 When the 703t server does not boot and there are no audible beeps To check why server fans are not turning when server does not boot Ensure that the power cord is properly connected into an electrical outlet.
Page 43: To Check Why Server Does Not Boot And Makes Beeps
Troubleshooting your CallPilot system Wait 1 minute. Reconnect the power cable and attempt to restart the 703t server. If the problem continues, contact your Nortel technical support representative for assistance. When the 703t server does not boot and makes audible beeps If beeps are short If the beeps are short in length, they are from the system board.
Page 44: To Check If Server Has A Hard Drive In Critical Condition
Troubleshooting your CallPilot system Standard 1.06 If the problem continues, the drive is faulty. Replace the hard drive as described in “Replacing a faulty hard drive” on page 147. When the 703t server boots to the operating system and makes audible beeps If the 703t server boots to the operating system but still makes audible beeps, one of the hard drives is in critical condition.
Page 45: Using Windows Online Diagnostic Tools
C h a p t e r 4 Using Windows online diagnostic tools In this chapter Overview Viewing event logs Using TCP/IP diagnostic tools Using the chkdsk utility 703t Server Maintenance and Diagnostics...
Page 46: Overview
Using Windows online diagnostic tools Standard 1.06 Overview This section describes how to access the runtime online diagnostic tools provided by the Windows server software. Use these tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager.
Page 47 January 2007 Using Windows online diagnostic tools nbtstat on page 58 netstat on page 60 These utilities help you to verify network connectivity. They help you to thoroughly test the network interface and isolate any configuration problems. Network connectivity is essential to CallPilot operation. chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report.
Page 48: Viewing Event Logs
Using Windows online diagnostic tools Standard 1.06 Viewing event logs When the server startup cycle is complete, and if the CallPilot server has been configured (refer to the Installation and Configuration Task List (555-7101-210), messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls.
Page 49: To Use The Operating System Event Viewer
January 2007 Using Windows online diagnostic tools To use the operating system Event Viewer ➝ ➝ ➝ Click Start Programs Administrative Tools Event Viewer. Result: The Event Viewer window appears. Figure 2: Event viewer window 703t Server Maintenance and Diagnostics...
Page 50 Using Windows online diagnostic tools Standard 1.06 To view a log, click the name of the log in the left frame of the window. Figure 3: Application Log. Figure 4: System log. Note: The Security log available only to administrators is not shown.
Page 51 Result: A description of the error appears in an Event detail dialog box. Use the description to help determine how to resolve errors. Note: If the error persists or does not suggest a solution, contact your Nortel support representative. Click OK. Result: The event log reappears.
Page 52: Using Tcp/Ip Diagnostic Tools
Using Windows online diagnostic tools Standard 1.06 Using TCP/IP diagnostic tools This section describes the following TCP/IP diagnostic tools available for the network adapter: ipconfig ping tracert nbtstat netstat These utilities help you to verify network connectivity, test the network interface, and isolate configuration problems.
Page 53: To Run The Ipconfig Command From Windows
January 2007 Using Windows online diagnostic tools Ipconfig command syntax ipconfig /[ ] The following flags are available for the ipconfig command: Flag Description Displays Help information. /all Displays full configuration information. /release Releases the IP address for the specified adapter. /renew Renews the IP address for the specified adapter.
Page 54 Using Windows online diagnostic tools Standard 1.06 The ping command The ping command sends an echo request to a specified host. Use this command to verify network connectivity to the remote device. Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]]...
Page 55: To Run The Ping Command From Windows
January 2007 Using Windows online diagnostic tools To run the ping command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type ping <destination IP address> (for example, ping 200.286.32.0), or ping <computer name>. Press Enter.
Page 56: To Run The Tracert Command From Windows
Using Windows online diagnostic tools Standard 1.06 Tracert syntax The tracert command uses the following syntax: tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] target_name Table 6: Tracert parameters Parameter Description Specifies not to resolve addresses to hostnames. -h maximum_hops Specifies the maximum number of hops to search for the target.
Page 57 January 2007 Using Windows online diagnostic tools The arp command The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (arp). Arp command syntax The arp command uses the following syntax: arp -s inet_addr eth_addr [if_addr] arp -d inet_addr [if_addr] arp -a [inet_addr] [-N if_addr] Table 7: Arp parameters...
Page 58: To Run The Arp Command From Windows
Using Windows online diagnostic tools Standard 1.06 To run the arp command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type arp with the required parameters (for example, arp -g 200.286.0.32).
Page 59: To Run The Nbtstat Command From Windows
January 2007 Using Windows online diagnostic tools Parameter Description Reloads the LMHOSTS file after purging all names from the NetBIOS name cache. Lists name resolution statistics for Windows networking name resolution. On a Windows computer configured to use WINS, this option returns the number of names resolved and registered through broadcast or through WINS.
Page 60: To Run The Netstat Command From Windows
Using Windows online diagnostic tools Standard 1.06 The netstat command The netstat command displays current TCP/IP network connections and protocol statistics. Netstat command syntax The netstat command uses the following syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] Table 9: Netstat parameters Parameter Description Displays all connections and listening ports.
Page 61 January 2007 Using Windows online diagnostic tools Result: The system runs the netstat utility. Type Exit to exit the Command Prompt window and return to Windows. 703t Server Maintenance and Diagnostics...
Page 62: Using The Chkdsk Utility
Using Windows online diagnostic tools Standard 1.06 Using the chkdsk utility The chkdsk utility checks a specified disk on the server and displays a status report. It can be run on drives C, D, E, or F. It is an online utility, but it reduces system performance while it is running.
Page 63: To Run The Chkdsk Utility From Windows
January 2007 Using Windows online diagnostic tools To run the chkdsk utility from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type chkdsk <drive letter:> (for example, chkdsk c:). Press Enter.
Page 64 Using Windows online diagnostic tools Standard 1.06 CallPilot...
Page 65: Using Serial Port Diagnostic Tools
C h a p t e r 5 Using serial port diagnostic tools In this chapter Overview Shutting down services Conducting TSTSERIO tests Conducting TSTSERIO tests with the loopback plug Restarting services 703t Server Maintenance and Diagnostics...
Page 66: Overview
Using serial port diagnostic tools Standard 1.06 Overview You may want to test the serial ports when remote access does not work. This chapter describes how to run serial port diagnostics on the CallPilot server using the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after services on these ports have been shut down manually, as described in this chapter.
Page 67: Shutting Down Services
January 2007 Using serial port diagnostic tools Shutting down services This section describes how to shut down a service using a specific serial port. Use the following procedures before invoking the TSTSERIO local loopback tests. CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2, you lose the support access feature.
Page 68: To Invoke The Net Stop Command From Windows
Using serial port diagnostic tools Standard 1.06 Net Stop command Use the Net Stop command to stop a specified service on a serial port. Net Stop command syntax The Net Stop command uses the following syntax: net stop “service_name” ATTENTION You must restart the services that you shut down through the Net Start command after running the diagnostic.
Page 69: Conducting Tstserio Tests
January 2007 Using serial port diagnostic tools Conducting TSTSERIO tests The TSTSERIO command performs local loopback tests of the serial communication ports from the server runtime environment. Note: Before conducting these tests, shut down the appropriate services. See “Shutting down services” on page 67. CAUTION Risk of communications loss By stopping the services on COM 1 or COM 2, you lose the...
Page 70 Using serial port diagnostic tools Standard 1.06 Flag Requirement Description Optional Specifies a TSTSERIO subtest. See the S:subtstnam table below for a description of the available subtests. /L:loops Optional Specifies the number of times (up to a maximum of 65 535) to execute the requested test.
Page 71: To Invoke The Tstserio /P Command From Windows
January 2007 Using serial port diagnostic tools To invoke the TSTSERIO /P command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type tstserio with the required parameters, and then press Enter. For example, type TSTSERIO /P com1 or TSTSERIO /P com 2, and then press Enter.
Page 72: To Invoke The Tstserio /S Command From Windows
Using serial port diagnostic tools Standard 1.06 To invoke the TSTSERIO /S command from Windows ➝ ➝ ➝ Click Start Programs Accessories Command Prompt. Result: The Command Prompt window appears. At the Command prompt, type tstserio with the required parameters, and then press Enter. For example, type TSTSERIO /P com1 /S extr, and then press Enter.
Page 73: Conducting Tstserio Tests With The Loopback Plug
January 2007 Using serial port diagnostic tools Conducting TSTSERIO tests with the loopback plug The TSTSERIO command requires an external loopback connector plug for its edata, emsr, and eint subtests. 9-pin connector plug The standard serial loopback connector is a female 9-pin D-sub connector.
Page 74: To Invoke The Net Start Command From Windows
Using serial port diagnostic tools Standard 1.06 Restarting services This section describes how to restart the services for COM 1 or COM 2 after invoking the TSTSERIO local loopback tests. Service to restart after COM 1 testing Routing and Remote Access Services to restart after COM 2 testing CallPilot SLEE Service CallPilot MWI Service...
Page 75 January 2007 Using serial port diagnostic tools At the Command prompt, type net start “service_name”, and then press Enter. Note: The quotation marks are required, as in the example above. Type Exit, and then press Enter to exit the Command Prompt window.
Page 76 Using serial port diagnostic tools Standard 1.06 CallPilot...
Page 77: Using Callpilot Manager To Monitor Hardware
C h a p t e r 6 Using CallPilot Manager to monitor hardware In this chapter Understanding fault management Alarm Monitor Event Browser Channel and Multimedia Monitors The Maintenance page Viewing component states Starting and stopping components Running integrated diagnostics Viewing the last diagnostic results Working with the Multimedia Monitor Working with the Channel Monitor...
Page 78: Understanding Fault Management
Using CallPilot Manager to monitor hardware Standard 1.06 Understanding fault management Fault management is a term that describes how the CallPilot server detects and notifies you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.
Page 79 January 2007 Using CallPilot Manager to monitor hardware Component dependencies The status of some components is dependent on the operational status of other components. If a component fails or is stopped, the dependent components go out of service. Note: Based on the CallPilot server type, and the type of switch connected to CallPilot, some of these components may not appear on your system.
Page 80: To Investigate Using The Alarm Monitor
Using CallPilot Manager to monitor hardware Standard 1.06 Alarm Monitor Use the Alarm Monitor to investigate one or more raised alarms. About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and are managed differently than events: Alarms appear in the Alarm Monitor only for Minor, Major, and...
Page 81 January 2007 Using CallPilot Manager to monitor hardware Result: The Alarm Monitor window appears. Figure 5: Alarm monitor Click the Event Code for the first critical or major alarm. Result: A description of the event appears in a new web browser window.
Page 82: To Investigate Using The Event Browser
Events are classified as Information, Minor, Major, or Critical. By default, the Event Browser displays only the latest 100 critical events. Note: Nortel recommends that you change the Event Browser filter criteria to display Minor and Major events as well. Minor and Major events can indicate significant system problems.
Page 83 View the description and recovery action. Repeat steps 3 and 4 for more events, if necessary. If the solution to the problem is not apparent, contact your Nortel technical support representative. Note: For information on how to use the Event Browser, refer to the Administrator’s Guide (555-7101-301), or the CallPilot Manager online...
Page 84: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels first. There are two ways to disable the call channels: Courtesy stop the channels (preferred method).
Page 85: The Maintenance Page
January 2007 Using CallPilot Manager to monitor hardware The Maintenance page Use the Maintenance page in CallPilot Manager to do the following: Obtain general information about components. View component states. Start and stop components. Run integrated diagnostic tests. View the results of the last diagnostic test run against a component. What the Maintenance page provides The Maintenance page identifies the server platform and switch connectivity type.
Page 86 Using CallPilot Manager to monitor hardware Standard 1.06 Figure 7: Partially expanded tree for the 703t server: When you click a component, the page refreshes to show the details about that component. (Figure 7 shows details about a Channel.) Table 11: Maintenance page section details Section Description General...
Page 87 January 2007 Using CallPilot Manager to monitor hardware Section Description Maintenance This section shows the state of the selected component. Use this section to start and stop a component before running a diagnostic test. This section appears only for components on which you are allowed to perform maintenance administration.
Page 88 Using CallPilot Manager to monitor hardware Standard 1.06 Maintenance activities for each component Table 12 identifies the maintenance activities you can perform for each component listed in the component tree. Table 12: Maintenance activities Start, Courtesy Diagnostics Replaceable Component stop? stop? available? Media Bus...
Page 89: Viewing Component States
January 2007 Using CallPilot Manager to monitor hardware Viewing component states View a component state to determine the general condition of the component, including whether the component is disabled or off duty. The component state is shown in the Maintenance section of the Maintenance screen.
Page 90: To View The State Of A Hardware Component
Using CallPilot Manager to monitor hardware Standard 1.06 State Description Off Duty The component has been stopped. Remote Off Duty The component has been taken out of service at the switch. Shutting Down The component is in the process of stopping. This state occurs quickly and is immediately followed by Off Duty.
Page 91 January 2007 Using CallPilot Manager to monitor hardware Continue clicking the plus sign (+) until the component with which you want to work is visible. Click the hardware component with which you want to work. Result: The Maintenance screen refreshes to show details about the component.
Page 92: Starting And Stopping Components
Start and stop components from the Maintenance section on the Maintenance screen. ATTENTION Nortel recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy down CallPilot, use the following:...
Page 93 January 2007 Using CallPilot Manager to monitor hardware Stop versus Courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected: Courtesy stop A Courtesy stop is the recommended way to take the component out of service only after the component has finished processing an active call.
Page 94: To Start Or Stop A Component
Using CallPilot Manager to monitor hardware Standard 1.06 Components that can be started and stopped The following components can be started and stopped when connected to a Meridian 1 or Succession 1000 switch: Note: If you want to start or stop more than one or two multimedia or call (DS30X) channels, use the Multimedia Monitor or Channel Monitor.
Page 95 January 2007 Using CallPilot Manager to monitor hardware Continue clicking the plus sign (+) until the component with which you want to work is visible. Click the hardware component that you want to start or stop. Result: The Maintenance screen refreshes to show details about the component.
Page 96: Running Integrated Diagnostics
Using CallPilot Manager to monitor hardware Standard 1.06 Running integrated diagnostics Run diagnostic tests from the Diagnostics section on the Maintenance screen in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it. The CallPilot server has trouble processing incoming calls, and you hope that diagnostic results can tell you why.
Page 97 (such as the Time Switch), you must either replace its parent component or contact your Nortel technical support representative, depending on the component.
Page 98: To Run A Diagnostic Test
Using CallPilot Manager to monitor hardware Standard 1.06 To run a diagnostic test ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 92. Run CallPilot Manager and log in.
Page 99: To View The Last Diagnostics Result
Get Last Results button for a component. To view the last diagnostics result ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see “Starting and stopping components” on page 92. Run CallPilot Manager and log in.
Page 100 Using CallPilot Manager to monitor hardware Standard 1.06 Result: The results appear in the Diagnostic Results box with the following information: - diagnostic title - diagnostic result: pass or fail - the date and time the test was completed CallPilot...
Page 101: To View Or Work With Multimedia Channel States
January 2007 Using CallPilot Manager to monitor hardware Working with the Multimedia Monitor The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels. To view or work with multimedia channel states Run CallPilot Manager and log in.
Page 102 Using CallPilot Manager to monitor hardware Standard 1.06 Note: For an explanation of the channel states, refer to the CallPilot Manager online Help. Do one of the following: IF you want to stop or start THEN all of the channels check the check box to the left of associated with a DSP the DSP that you want to stop or...
Page 103: To View Or Work With Call Channel States
January 2007 Using CallPilot Manager to monitor hardware Working with the Channel Monitor The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. To view or work with call channel states Run CallPilot Manager and log in.
Page 104 Using CallPilot Manager to monitor hardware Standard 1.06 Do one of the following: IF you want to stop or start THEN all of the channels check the check box to the left of associated with a link the link that you want to stop or start.
Page 105: Using Callpilot System Utilities
C h a p t e r 7 Using CallPilot system utilities In this chapter Overview Diagnostics Tool PEP Maintenance utility Session Trace System Monitor 703t Server Maintenance and Diagnostics...
Page 106: Overview
Using CallPilot system utilities Standard 1.06 Overview Table 14: CallPilot system utilities Utility Description Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). PEP Maintenance Displays a list of installed PEPs and enables PEP uninstall. Session Trace Provides detailed information about the activity in a user’s mailbox and the state of the message...
Page 107: To Access The Diagnostics Tool
January 2007 Using CallPilot system utilities Diagnostics Tool The Diagnostics Tool allows you to enable or disable CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that may exist when the system and its services are started. Diagnostics are displayed for: Media Bus, MPB board, MPC/DSP (for Meridian 1 and Succession 1000) When you disable startup diagnostics, you can save time during system...
Page 108: To Disable Startup Diagnostics
Using CallPilot system utilities Standard 1.06 To disable startup diagnostics ATTENTION Nortel recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started.
Page 109: To Access The Pep Maintenance Utility
January 2007 Using CallPilot system utilities PEP Maintenance utility The PEP Maintenance utility displays a list of all installed PEPs on the server and enables you to uninstall PEPS. For information on installing or uninstalling PEPs, refer to the Installation and Configuration Task List (555-7101-210).
Page 110: To Access The Session Trace Tool
Using CallPilot system utilities Standard 1.06 Session Trace The Session Trace tool displays detailed information about the activity in a user’s mailbox and the state of the message waiting indicator (MWI). The session information includes voice messaging call answering express messaging activity (messages composed and sent, or left in a mailbox) the number of messages played or not played at the beginning, middle, and end of a session...
Page 111: To Find A Session
January 2007 Using CallPilot system utilities Result: The MCE Session Trace window appears. To find a session From the Session Type drop-down menu, choose the type of session. To display a list of all session types, select All Session Types. Enter as much information in the search criteria boxes to identify the session you want to view.
Page 112 Using CallPilot system utilities Standard 1.06 Result: The Session Type information appears at the bottom of the window. The following example shows Call Answering session type information. Figure 10: Call Answering session Type CallPilot...
Page 113: To Access The System Monitor
January 2007 Using CallPilot system utilities System Monitor The System Monitor consists of three tabs, as described in the following table: Description Channel Monitor Shows the status of all CallPilot services, multimedia channels, and call channels (DS30X channels in Meridian 1 and Succession 1000). System Info Displays details about the CallPilot system, such as features purchased, keycode, serial number, and...
Page 114 Using CallPilot system utilities Standard 1.06 Result: The CallPilot System Monitor window appears. By default, the Channel Monitor tab appears on top. Click the other tabs to view the information on those tabs. Channel Monitor tab Figure 11: Channel Monitor tab. CallPilot services The Service Name pane shows the status of services from a CallPilot perspective.
Page 115 CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of this. If you need assistance, call Nortel technical support. Note: While any stopped services should be investigated, some services are not critical. CallPilot may continue to handle call processing even with some services stopped.
Page 116 Using CallPilot system utilities Standard 1.06 CallPilot Windows Control Panel System Monitor equivalent MAS MltmediaVol3 CallPilot Multimedia Volume 3 (TRP only) (TRP only) MAS Rsrc. Pckg. 1 CallPilot Resource Package1 DSPs In the DSP pane, each DSP is represented in a separate row. Each box in the row is one DSP channel or multimedia channel.
Page 117 January 2007 Using CallPilot system utilities System Info tab Figure 12: System Info tab Note: The screen sample above was acquired from a 1001rp server, but provides the same type of information for any CallPilot server model. The numbered items provide information about the features purchased. Information about the underlying operating system, including the server IP addresses, is provided in the top right corner.
Page 118 Using CallPilot system utilities Standard 1.06 Figure 13: Legend/Help tab CallPilot...
Page 119: Replacing Basic Chassis Components
C h a p t e r 8 Replacing basic chassis components In this chapter Preparing the server for hardware maintenance Removing the side cover Removing and replacing the upper fan holder foam Replacing the side cover Cooling fans description Replacing a front system fan Replacing a rear system fan Replacing the processor fan...
Page 120: Preparing The Server For Hardware Maintenance
Replacing basic chassis components Standard 1.06 Preparing the server for hardware maintenance DANGER Risk of electric shock Before you begin working inside the server, do the following: 1 Power off and disconnect all peripheral devices that are connected to the CallPilot server. 2 Power off the server and disconnect the power cord.
Page 121: To Disconnect The Power And Peripheral Device Cables
January 2007 Replacing basic chassis components CAUTION Risk of equipment damage Place the server on its side to prevent the server from accidentally falling over. This position provides greater stability. If you attempt to work with the server in its standing position, it may tip over when you remove or insert components.
Page 122 Replacing basic chassis components Standard 1.06 Figure 14: Connectors on Server back plane. Power connector PS/2 mouse connector USB connectors (future use) PS/2 keyboard connector Serial port (COM1) Parallel port Monitor connector 10/100/1000Base-T CLAN Ethernet connector (NIC2 1 GB) 10/100Base-T ELAN Ethernet connector (NIC1 10/100 MB) PCI slots...
Page 123 January 2007 Replacing basic chassis components Figure 15: Remove chassis feet Place the server on it’s side. Remove the feet as shown in the above diagram. Continue with “Removing the side cover” on page 124. 703t Server Maintenance and Diagnostics...
Page 124: To Remove The Side Cover
Replacing basic chassis components Standard 1.06 Removing the side cover This section describes how to remove the server side cover so that you can work with interior components. The side cover is on the left side of the server when the server front panel is facing you. To remove the side cover WARNING Risk of personal injury...
Page 125 January 2007 Replacing basic chassis components Figure 16: Remove server side panel G101761 Turn the two thumbscrews on the back of the server counter- clockwise to loosen them. Note: The thumbscrews are not removable. If a removable screw is present, remove it. This screw secures the cover to the server during shipping.
Page 126 Replacing basic chassis components Standard 1.06 Use both hands to lift the cover away from the chassis. Set the cover aside. CallPilot...
Page 127: Removing And Replacing The Upper Fan Holder Foam
January 2007 Replacing basic chassis components Removing and replacing the upper fan holder foam The interior of the server contains two layers of fan holder foam, which secure and stabilize the cooling fans and add-in boards. The fan holder foam also maintains the space that is required between the boards for cooling.
Page 128: To Remove The Upper Fan Holder Foam
Replacing basic chassis components Standard 1.06 To remove the upper fan holder foam CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components. Remove the server side cover. Lift the upper fan holder foam out of the server. To replace the upper fan holder foam Ensure that the fan cables are in the slots in the lower fan holder foam.
Page 129: To Replace The Side Cover
January 2007 Replacing basic chassis components Replacing the side cover After you complete your work with the interior components of the server, replace the side cover. If you removed them, reinstall the chassis feet on the bottom of the server. To replace the side cover CAUTION Risk of equipment damage...
Page 130 Replacing basic chassis components Standard 1.06 Figure 18: Server side cover Top and bottom tabs on cover Top and bottom slots in chassis G101762 CallPilot...
Page 131: Cooling Fans Description
January 2007 Replacing basic chassis components Cooling fans description For cooling and airflow, the system contains five fans that cool the interior of the server. WARNING Risk of equipment damage Ensure that any cables in the proximity of the fans are kept away from the fans.
Page 132 Replacing basic chassis components Standard 1.06 Figure 19: Front system fans Processor fan Media drive fans Fan holder foam G101781 CallPilot...
Page 133 January 2007 Replacing basic chassis components Figure 20: Rear system fans Rear system fans G101763 Fan labels The following conditions indicate when fans are installed correctly: The printed label of the fan faces the back of the server. The arrows embossed on the fan casing face as follows: 703t Server Maintenance and Diagnostics...
Page 134: To Remove A Front System Fan
Replacing a front system fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Nortel customer service representative. Note: The fan replacement kit contains four fans: two front fans and two rear fans.
Page 135 January 2007 Replacing basic chassis components Label and disconnect any cables that are attached to the voice processing boards. Remove any add-in boards that block your access to the fan connectors on the motherboard. Note: As you remove each board, label it with its slot number so that you can reinstall the board in the same slot.
Page 136 Replacing basic chassis components Standard 1.06 Figure 21: Install front system fan sysfan5 sysfan3 Fan holder foam Note: Before you replace the fan holder foam, reinstall and connect the add-in boards. G101765 Insert the fan into its slot in the bottom fan holder foam. ATTENTION To ensure proper cooling operation, ensure that the printed label of the fan is facing the back of the server,...
Page 137 January 2007 Replacing basic chassis components a. Insert the power cable of the fan into its slot on the bottom fan holder foam, and route the cable as shown in the preceding diagram. b. Connect the power cable of the fan to its connector on the motherboard.
Page 138: To Remove A Rear System Fan
Replacing a rear system fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Nortel customer service representative. Note: The fan replacement kit contains four fans: two front fans and two rear fans.
Page 139 January 2007 Replacing basic chassis components Angle the fan towards the interior of the server, and then lift it away from its slot. Disconnect the power cable of the fan connector from the server’s motherboard. Figure 22: install rear system fan sysfan2 sysfan1 G101764...
Page 140 Replacing basic chassis components Standard 1.06 Place the bottom edge of the fan on the support bracket at the back of the server. ATTENTION To ensure proper cooling operation, ensure that the printed label of the fan is facing the back of the server, and the arrows embossed on the fan casing are facing as follows: Lift the brackets tab, align the fan with the server back wall, and...
Page 141: To Remove The Processor Fan
January 2007 Replacing basic chassis components Replacing the processor fan Replace a malfunctioning fan with the same type as the one removed. For more information about replacing a fan, contact your Nortel customer service representative. To remove the processor fan CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components.
Page 142 Replacing basic chassis components Standard 1.06 Use both hands to spread the fan bracket tabs apart, and then move the fan away from the posts that hold it in place. Tip: You may need to lift the bottom fan holder foam slightly to create more space.
Page 143 January 2007 Replacing basic chassis components At the same time, slide the fan onto the supporting posts. ATTENTION To ensure proper cooling operation, ensure that the fan’s printed label is facing the back of the server, and the arrows embossed on the fan casing are facing as follows: Ensure that the fan cable is inside the bracket tab.
Page 144 Replacing basic chassis components Standard 1.06 CallPilot...
Page 145: Replacing Media Drives
C h a p t e r 9 Replacing media drives In this chapter SCSI and IDE drive cabling Replacing a faulty hard drive Replacing the tape drive Replacing the CD-ROM drive Replacing the floppy disk drive 703t Server Maintenance and Diagnostics...
Page 146: Scsi And Ide Drive Cabling
Replacing media drives Standard 1.06 SCSI and IDE drive cabling Cabling diagram Figure 24 shows the following: cabling for and termination of SCSI devices (hard drives and tape drives) cabling for an IDE CD-ROM drive Use the information in this section to assist you with the procedures for replacing a faulty hard drive, tape drive, or CD-ROM drive Figure 24: SCSI and IDE drive cabling.
Page 147: Replacing A Faulty Hard Drive
January 2007 Replacing media drives Replacing a faulty hard drive If you need to replace a faulty hard drive, then do the following: Review this entire section before proceeding to become familiar with the requirements and process. Prepare the server for hard drive replacement as described in “Preparing the server for hardware maintenance”...
Page 148 CAUTION Risk of equipment damage The internal SCSI interface in this system supports only single-ended SCSI devices. Use Nortel authorized drives only. SCSI drive cabling The hard drive assembly package includes a standard 68-pin, 68 conductor, twisted-pair wide (16-bit) SCSI ribbon cable, with terminator.
Page 149 January 2007 Replacing media drives Table 15: RAID and SCSI settings Location of hard drives Hard drive in internal drive bays RAID label in the (from the top down) channel SCSI ID RAID software Drive bay 4 Not applicable (empty - used for airflow) applicable applicable Drive bay 5...
Page 150 Replacing media drives Standard 1.06 Figure 25: Hard drive installation overview G101771 CallPilot...
Page 151: To Remove A Hard Drive From The Server
January 2007 Replacing media drives To remove a hard drive from the server CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components. Prepare the server for hard drive replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables.
Page 152 Replacing media drives Standard 1.06 Reach your fingers between the fan holder foam inside the server and the hard drives, and carefully disconnect the power and signal cables for both hard drives. Note: If you are able to disconnect the cables for only the hard drive you want to remove, that is acceptable.
Page 153: To Install The Hard Drive
January 2007 Replacing media drives To install the hard drive ATTENTION The last bay must remain empty to ensure proper system cooling. Slide the hard drive and drive carrier assembly (with the exposed drive facing up) into the server bay. ATTENTION To provide more space inside the server so that you can connect the cables, do not push the drive all the...
Page 154 Replacing media drives Standard 1.06 d. Connect the other end of the cable as follows: — Connect hard drive 1 to channel 0 on the RAID controller. — Connect hard drive 2 to channel 1 on the RAID controller. e. For proper cooling and airflow, neatly fold and secure the excess signal cable above the CPU.
Page 155 January 2007 Replacing media drives Reinstall the fans (if removed) and upper fan holder foam. For instructions on reinstalling the fans, see “Install front system fan” on page 136. For instructions on replacing the upper fan holder foam, see “To replace the upper fan holder foam”...
Page 156: Replacing The Tape Drive
CAUTION Risk of electrical damage Use only a tape drive that is supplied by Nortel. Filler panels and EMI shields System EMI integrity and cooling are both protected by drives installed in the bays or by filler panels and EMI shields covering the bays.
Page 157 January 2007 Replacing media drives parity checking: enabled termination power (TPWR): enabled all other settings: factory default Figure 26: Tape drive installation overview G101772 703t Server Maintenance and Diagnostics...
Page 158: To Remove The Tape Drive
Replacing media drives Standard 1.06 To remove the tape drive CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components. Note: The tape drive is installed in the second bay from the top. Prepare the server for tape drive replacement as follows: a.
Page 159: To Install A Replacement Tape Drive
January 2007 Replacing media drives Place the drive in an antistatic protective wrapper. Continue with “”To install a replacement tape drive”” below. To install a replacement tape drive Remove the new tape drive from its protective wrapper, and place it on an antistatic surface.
Page 160 Replacing media drives Standard 1.06 server) so that the cable does not drape across the baseboard or add-in boards. CAUTION Risk of equipment damage Ensure that any cables in the proximity of the fans are kept away from the fans. If a cable is caught in a fan, the fan will break.
Page 161: Replacing The Cd-Rom Drive
The CD-ROM drive is preinstalled at the factory. However, if it becomes faulty, follow the procedure in this section to replace it. CAUTION Risk of electrical damage Use only a CD-ROM drive that is approved by Nortel. Figure 27: CD-ROM drive installation overview G101773 703t Server Maintenance and Diagnostics...
Page 162: To Remove The Cd-Rom Drive
Replacing media drives Standard 1.06 To remove the CD-ROM drive CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components. Note: The CD-ROM drive is installed in the top bay. Prepare the server for CD-ROM drive replacement as follows: a.
Page 163: To Install A Replacement Cd-Rom Drive
January 2007 Replacing media drives Place the drive in an antistatic protective wrapper. Continue with “To install a replacement CD-ROM drive” on page 163“. To install a replacement CD-ROM drive CAUTION Risk of equipment damage Use an ESD wrist strap to protect static-sensitive components. Remove the new CD-ROM drive from its protective wrapper, and place it on an antistatic surface.
Page 164 Replacing media drives Standard 1.06 Result: The CD-ROM drive is installed. Replace the upper fan holder foam. For instructions on replacing the upper fan holder foam, see “To replace the upper fan holder foam” on page 128. Replace the side cover. Reconnect the peripheral device and power cables.
Page 165: Replacing The Floppy Disk Drive
The floppy disk drive is preinstalled at the factory. However, if it becomes faulty, follow the procedure in this section to replace it. Risk of electrical damage Use only a floppy disk drive that is supplied by Nortel. Figure 28: Floppy disk drive installation overview Side view...
Page 166: To Remove The Floppy Disk Drive
Replacing media drives Standard 1.06 To remove the floppy disk drive ATTENTION Nortel recommends that you use a magnetic screwdriver in this procedure. A nonmagnetic screwdriver can result in screws being lost between the chassis and plastic bezel. CAUTION Risk of data loss Keep magnetic screwdrivers away from hard drives, floppy disks, and backup tapes to prevent data loss.
Page 167: To Install A Replacement Floppy Disk Drive
January 2007 Replacing media drives Open the front panel on the server. Remove and save the two screws that secure the floppy disk drive to the front of the chassis. Slide the assembly toward the back of the server to disengage it from the tabs that secure the carrier assembly to the server.
Page 168 Replacing media drives Standard 1.06 Place the drive label-side up inside the carrier, and then attach the drive to the carrier with the four screws you removed earlier. See Figure 29. Figure 29: Attach disk drive to carrier G101774 Ensure that the carrier is aligned with the two screw holes closest to the front of the floppy disk drive.
Page 169 January 2007 Replacing media drives Connect the floppy disk drive’s signal cable to the drive. Note: The connectors are usually keyed to allow you to easily reconnect them to the drive. If they are not keyed, insert both cables so that the red wires are closest to the center of the drive. CAUTION Risk of data loss If the floppy disk drive contains a floppy disk and the...
Page 170 Replacing media drives Standard 1.06 CallPilot...
Page 171: Raid Operations
C h a p t e r 1 0 RAID operations In this chapter RAID overview Verifying the RAID firmware Configuring RAID using LSI Elite 1600 controller and Ctrl+M Verifying consistency on the drives RAID splitting Task summary for configuring RAID Task summary for RAID splitting 703t Server Maintenance and Diagnostics...
Page 172: Raid Overview
RAID operations Standard 1.06 RAID overview Redundant Array of Independent Disks (RAID) is a technology that can combine two or more drives for fault tolerance and continued system performance. The CallPilot RAID controller is a PCI RAID SCSI card that provides high-performance disk mirroring. CallPilot uses RAID Level 1.
Page 173: To Verify The Raid Firmware Version
January 2007 RAID operations Verifying the RAID firmware The minimum requirement for RAID firmware: firmware: 111U To verify the RAID firmware version To determine what the current RAID firmware version is on the RAID LSI Elite 1600 controller, do the following: Turn on the server and press Ctrl+M when prompted during system bootup.
Page 174: To Upgrade Or Downgrade The Raid Firmware
Perform this procedure only if the firmware version is not the version identified in this section. WARNING Nortel strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Insert the CallPilot tower 703t Image CD-ROM 1 of 3 into the server CD-ROM drive.
Page 175 January 2007 RAID operations Respond to the remaining prompts to proceed with the update. Result: The update proceeds. When it is finished, you are informed that the update completed successfully and you are asked to restart the server. Remove the CD-ROM from the CD-ROM drive. Press Ctrl+Alt+Delete to restart the server.
Page 176: To Configure An Lsi Elite 1600 Raid System
CallPilot system (that is, reinstalling the Windows operating system and CallPilot software). WARNING Nortel strongly recommends that you not perform low level formatting. Performing low level formatting results in the drives becoming unusable. To configure an LSI Elite 1600 RAID system...
Page 177 January 2007 RAID operations From the Objects menu select Adapter and press Enter. From the Adapter menu select Factory Default. Select Yes to confirm the selection and press Enter. Press Ctrl+Alt+Delete when prompted to restart system. During bootup, press Ctrl+M to re-enter the RAID setup utility. ➝...
Page 178 RAID operations Standard 1.06 Result: The system should display both SCSI channels, each having one drive. SCSI IDs should be 0 for each channel. All disk drives should be in READY state. Note: Do not use the Load command on the Configure menu. This command is not for RAID operations.
Page 179 January 2007 RAID operations In the Management menu, choose the Initialize submenu. Press F2 to select the logical drive. Press F10 and consecutively select YES to initialize the drive pack. When the initialization is complete, press any key to return to the Management menu.
Page 180: To Perform A Consistency Check
RAID operations Standard 1.06 Verifying consistency on the drives This optional consistency check on the logical drive of the RAID system ensures that the data on the drives is identical. If any errors are found, they are corrected automatically. Perform a consistency check before you split the RAID system pack.
Page 181: Raid Splitting
January 2007 RAID operations RAID splitting Ensure that your system is in full working order and the RAID hardware configuration is set up properly as described on page 176. ATTENTION The most important thing to verify is that the RAID channel 1 is connected to the first hard drive (top as facing the machine) and channel 2 is connected to the second drive (bottom).
Page 182: To Split The Raid
RAID operations Standard 1.06 Full data backup ATTENTION As an extra precaution, Nortel recommends that a full system backup be performed PRIOR to performing a RAID-split. For more information on system backups, refer to the CallPilot Manager online Help. To split the RAID...
Page 183 January 2007 RAID operations Result: The audible alarm should start beeping. ATTENTION The alarm can be silenced, but under no circumstances ➝ should it be disabled. Select Adapter Alarm ➝ Control Silence Alarm. At this point, the RAID is split, and the drive marked FAILED is the backup drive and will no longer be written to.
Page 184: To Synchronize The Raid After A Successful Upgrade
RAID operations Standard 1.06 Perform a CallPilot software upgrade Let the system boot. The system will still run after Channel 2 of the RAID card was taken out of service and will boot to Windows. Perform the software upgrade. To synchronize the RAID after a successful upgrade To restore RAID to full service after completing a successful upgrade or update:...
Page 185: To Synchronize Raid After An Unsuccessful Upgrade
January 2007 RAID operations To synchronize RAID after an unsuccessful upgrade If the upgrade or update has failed, the system needs to be returned to the original configuration. Restart the server and enter the Ctrl+M utility when prompted during system bootup. From the Management menu select Objects and press Enter.
Page 186: Task Summary For Configuring Raid
January 2007 RAID operations Task summary for configuring RAID Note: Use this summary only after reviewing the more detailed procedures and warnings in this chapter. What to do How to do it Verify the BIOS and Firmware: 111U firmware revisions Use the Windows MegaRAID console and choose Adapter ➝...
Page 187: Task Summary For Raid Splitting
January 2007 RAID operations Task summary for RAID splitting Note: Use this summary only after reviewing the more detailed procedures and warnings in this chapter What to do How to do it Ensure that your The most important thing to verify is that the RAID channel 1 is connected to the first hard system is fully drive (top as facing the machine) and channel 2 is connected to the second drive (bottom).
Page 188 RAID operations Standard 1.06 CallPilot...
Page 189: Replacing Or Adding Voice Processing Boards
C h a p t e r 1 1 Replacing or adding voice processing boards In this chapter DSP numbering and location Replacing MPB96 boards 703t Server Maintenance and Diagnostics...
Page 190: Dsp Numbering And Location
Replacing or adding voice processing boards Standard 1.06 DSP numbering and location DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in CallPilot maintenance programs, such as the Maintenance page in CallPilot Manager. Each DSP supports up to eight multimedia channels.
Page 191: Replacing Mpb96 Boards
January 2007 Replacing or adding voice processing boards Replacing MPB96 boards This section describes how to replace an MPB96 board. You will need to replace an MPB96 board: if the board becomes faulty when the PCI firmware needs to be updated, and the board must be sent back to the factory CAUTION Risk of electrical damage...
Page 192 Replacing or adding voice processing boards Standard 1.06 Figure 32: DS30X cable for MPB96 board Ferrites Connectors for the MGate cards Connector for the MPB96 board G101786 Note: The ferrites on this cable control EMC emission levels. Do not remove them. CallPilot...
Page 193 January 2007 Replacing or adding voice processing boards Figure 33: MPB96 board installation Note: When replacing the upper fan holder foam, ensure that the board inserts into the corresponding slot on the fan holder foam. G101777b Note: For Meridian 1 and Succession 1000 systems, the MPB96 board is installed in slot 4.
Page 194: To Replace An Mpb96 Board
Replacing or adding voice processing boards Standard 1.06 To replace an MPB96 board Prepare the server for MPB96 board replacement as follows: a. Shut down the server, shut off the power, and then disconnect the following cables: — power cable —...
Page 195 Power up the server and log on to Windows. Note: When the Windows New Hardware Found Wizard pops up, press the next button and select the presented Nortel MPB driver. Run the Configuration Wizard to detect the new hardware. For instructions, refer to the Installation and Configuration Task List (555-7101-210).
Page 196 Replacing or adding voice processing boards Standard 1.06 CallPilot...
Page 197: Working With Dimms And The Cpu
C h a p t e r 1 2 Working with DIMMs and the CPU In this chapter Replacing or adding baseboard DIMMs Replacing the CPU 703t Server Maintenance and Diagnostics...
Page 198: Replacing Or Adding Baseboard Dimms
Mbytes of memory. DIMMs must be installed in pairs, and can be expanded to 8 Gbytes of memory. DIMM sizes and compatibility Contact your Nortel sales representative or customer support representative for a list of Nortel-supplied DIMMs for the 703t server. ATTENTION Use only DIMMs that are supplied by Nortel. CallPilot...
Page 199 January 2007 Working with DIMMs and the CPU Figure 34: DIMM removal and installation To remove the DIMM memory module To install the DIMM memory module G101778 When installing DIMMs, ensure that the slots are populated in order, starting with the slot closest to the power connector: DIMM 1A (This is the slot closest to the power connector.) DIMM 1B DIMM 2A...
Page 200: To Remove Baseboard Dimms
Working with DIMMs and the CPU Standard 1.06 To remove baseboard DIMMs Prepare the server for DIMM replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Place the server on its side. c.
Page 201: To Install Baseboard Dimms
To install baseboard DIMMs CAUTION Risk of equipment damage and data corruption Use only Nortel-supplied DIMMs. A mixture of dissimilar metals (from the use of other DIMMs) can cause later memory failures, resulting in data corruption. Prepare the server for DIMM installation as described in “Preparing the server for hardware maintenance”...
Page 202: Replacing The Cpu
Working with DIMMs and the CPU Standard 1.06 Replacing the CPU The 703t server motherboard provides two connectors for Xeon processor chips, but only one is populated for CallPilot. For a single- CPU configuration, the CPU must be installed on the CPU1 connector. A processor terminator board is not required.
Page 203: To Remove The Faulty Cpu
January 2007 Working with DIMMs and the CPU To remove the faulty CPU Prepare the server for CPU replacement as follows: a. Shut down the server, and then disconnect the power and peripheral device cables. b. Place the server on its side. c.
Page 204 Working with DIMMs and the CPU Standard 1.06 Using both hands, remove the heat sink housing, as follows: a. Grasp the bottom edge of one side of the heat sink housing, and pry the bottom tabs away from the heat sink. CAUTION Risk of equipment damage Ensure that you do not bend the wings of the heat...
Page 205 January 2007 Working with DIMMs and the CPU Figure 35: CPU housing G101789 703t Server Maintenance and Diagnostics...
Page 206 Working with DIMMs and the CPU Standard 1.06 Remove the clips that secure the heat sink to the motherboard, as shown in Figure 36. Figure 36: Heat sink attached to motherboard Use a tool to pry the clip away from the heat sink guide.
Page 207 January 2007 Working with DIMMs and the CPU Remove the microprocessor as shown in Figure 37. Figure 37: Remove microprocessor from heat sink G101791 a. Lift the lever that secures the microprocessor to the motherboard. While applying gentle downward pressure, push the lever away from you (towards the top of the server), and then lift it all the way to the left.
Page 208: To Install A New Cpu
Working with DIMMs and the CPU Standard 1.06 To install a new CPU CAUTION Risk of electrical damage Wear an antistatic ESD wrist strap during the entire CPU replacement process. Remove the new microprocessor from its antistatic package. CAUTION Risk of equipment damage Do not touch the pins on the microprocessor.
Page 209 January 2007 Working with DIMMs and the CPU Figure 38: Install new CPU G101779 703t Server Maintenance and Diagnostics...
Page 210 Working with DIMMs and the CPU Standard 1.06 a. Ensure that the microprocessor lever is open all the way to the left. b. Align the gold triangle on one corner of the microprocessor with the gold triangle on the socket. Note: See the top left corner of the microprocessor in the photograph in step 6 on page 207.
Page 211 January 2007 Working with DIMMs and the CPU Figure 39: Install heat sink clips G101780 a. Align the side tabs on the clip over the heat sink guide. b. Align the center hole on the clip over the tab on the heat sink guide.
Page 212 Working with DIMMs and the CPU Standard 1.06 d. With both hands, apply even downward pressure on the ends of the clip until it snaps into place over the end tabs on the heat sink guides. Use both hands to install the heat sink housing assembly as shown in Figure 40 on page 213.
Page 213 January 2007 Working with DIMMs and the CPU Figure 40: Install heat sink housing G101788 703t Server Maintenance and Diagnostics...
Page 214 Working with DIMMs and the CPU Standard 1.06 a. Grasp the bottom edge of each side of the heat sink housing. b. Spread the sides of the housing slightly, and then lower the housing over the heat sink. c. Release the housing to engage the tabs around the edge of the heat sink’s platform.
Page 215: Working With The Callpilot Server Bios
C h a p t e r 1 3 Working with the CallPilot server BIOS In this chapter Overview BIOS settings Updating and configuring the BIOS Recovering from corrupted CMOS and BIOS 703t Server Maintenance and Diagnostics...
Page 216: To Determine The Bios Release
Overview The BIOS of the server defines the server compatibility with expansion hardware. All systems configured by Nortel are shipped with at least the minimum vintage BIOS. However, new BIOS may be issued to support new hardware standards and options.
Page 217: Bios Settings
January 2007 Working with the CallPilot server BIOS BIOS settings This section identifies the 703t server BIOS settings: Main (page 217) Advanced (see page 219) Security (see page 220) Server (see page 221) Boot (see page 222) See “To configure the BIOS,” on page 224 for instructions on how to verify that the 703t server settings are set to the values given in the following sections.
Page 218 Working with the CallPilot server BIOS Standard 1.06 Options Settings Secondary IDE None Master Secondary IDE None Slave Processor Processor POST speed setting: 2 GHz Settings (shown in grey) Processor Retest: Disabled Processor Hyperthreading: Enabled Processor 1 CPU ID: F24 (shown in grey) Processor 1 CPU L2 Cache size: 512k ECC (shown in grey)
Page 219 January 2007 Working with the CallPilot server BIOS Advanced Table 17: Advanced BIOS settings Options Settings PCI Configuration Use default values. Default values are generated by pressing F9 before you change CMOS values. USB: Enabled NIC1: Enabled NIC2: Enabled Video: Enabled SCSI: Enabled Option ROM: Enabled (where applicable) PCI slots ROM: Enabled...
Page 220 Working with the CallPilot server BIOS Standard 1.06 Options Settings Advanced Chipset Wake on Ring: Disabled Control Wake on LAN: Disabled Wake on PME: Disabled Wake on RTC alarm: Disabled Boot Time Enabled Diag Screen Reset Config Data Num Lock Sleep Button Disabled Security...
Page 221 January 2007 Working with the CallPilot server BIOS Server Table 19: Server BIOS settings Options Settings System System Info (shown in grey) Management Console BIOS redirection port: Disabled Redirection ACPI redirection: Disabled Baud Rate: 19.2K Flow Control: CTS/RTS Terminal Type: VT100+ Event Log Clear All Events logs: No Configuration...
Page 222 Working with the CallPilot server BIOS Standard 1.06 Options Settings Boot Monitoring Disabled Boot Monitoring Retry 3 times Policy Boot Table 20: Boot BIOS settings Options Settings BOOT Device Removable Devices Priority Hard Drive ATAPI CDROM IBA 4.1.04 Slot 0118 IBA GE Slot 0120 V1109 Disabled...
Page 223: To Update The Bios
ATTENTION The BIOS installed on the CallPilot server must be version P07_64 or later. BIOS updates are provided by Nortel on a floppy disk (NTRH8057). CAUTION Risk of equipment damage Do not power off or restart the server before the BIOS update is complete.
Page 224: To Configure The Bios
Working with the CallPilot server BIOS Standard 1.06 While the server is restarting, remove the BIOS update disk from the server’s floppy disk drive. When the server has rebooted, continue with “To configure the BIOS” on page 224. To configure the BIOS Note: Only options that need to be changed from their defaults are described below.
Page 225 January 2007 Working with the CallPilot server BIOS Result: A list of configuration sections appears. Ensure the boot device order is defined as follows: first: floppy drive second: hard drive third: CD-ROM drive Note: The CallPilot operating system requires that the first startup be completed from the CD-ROM drive.
Page 226: To Recover From A Corrupted Cmos
Working with the CallPilot server BIOS Standard 1.06 Recovering from corrupted CMOS and BIOS If the system functions abnormally (for example, it does not start up or it freezes during the startup process), the CMOS may be corrupted. To correct this, follow the procedure in “”To recover from a corrupted CMOS””...
Page 227: To Recover From A Corrupted Bios
January 2007 Working with the CallPilot server BIOS To recover from a corrupted BIOS Notes: To start the server into recovery mode, a memory DIMM module must be installed in the first socket, and a floppy disk drive must be installed.
Page 228 Working with the CallPilot server BIOS Standard 1.06 Power up the server. Verify that the BIOS version was updated. Figure 41: Jumper locations and settings CMOS Clear Password Boot BMC Boot Under BMC Protect Normal Block Protect Control Force Clear Recovery Write Erase...
Page 229: 703T Description Reference
A p p e n d i x A 703t description reference In this appendix Server features Slot assignments IRQ mapping table 703t Server Maintenance and Diagnostics...
Page 230: Server Features
703t description reference Standard 1.06 Server features This section provides a general overview of the 703t server. Table 21: Server dimensions Height chassis only: 420 mm (16.75 in.) with chassis feet: 440 mm (17.5 in.) Width chassis only: 215 mm (8.6 in.) with chassis feet: 320 mm (12.7 in.) Depth (distance from front to 650 mm (26 in.)
Page 231 January 2007 703t description reference Front panel features Figure 42: 703t server’s front panel features CD-ROM Reset button drive Network LEDs Sleep mode drawer button (not used) eject button Power button Status LEDs Tape drive USB connector (future use) Air flow slots Floppy disk eject button...
Page 232 703t description reference Standard 1.06 Table 22: Front panel features Part Function Reset button Triggers a hardware (cold) reset. Do not use this button to perform a server restart. Restart the server as described in “Restarting the server” in Installation and Configuration Task List (555-7101-210).
Page 233 January 2007 703t description reference Part Function CD drive eject Opens the CD-ROM drawer. Push the button button again to close the drawer. Backup tape drive Allows backup of hard drive data. Hard drive 1 10,000 rpm hard drive Hard drive 2 10,000 rpm hard drive Drive bay Vacant...
Page 234 703t description reference Standard 1.06 Rear panel diagram Figure 43: 703t server rear panel features Power connector PS/2 mouse connector USB connectors (future use) PS/2 keyboard connector Serial port (COM1) Parallel port Monitor connector 10/100/1000Base-T CLAN Ethernet connector (NIC2 1 GB) 10/100Base-T ELAN Ethernet connector (NIC1 10/100 MB)
Page 235 January 2007 703t description reference Table 23: 703t server rear panel parts Part Color AC power supply connector Not applicable (450 W non hot-swap power supply) USB connectors Not applicable PS/2 keyboard connector Purple PS/2 mouse connector Green COM1 serial port connector (9-pin) Teal Parallel port connector (25-pin) Pink...
Page 236 703t description reference Standard 1.06 Part Color COM2 serial port connector slot (not installed) Teal Table 24: Environmental specifications Environmental condition Specification ° ° ° ° Operating temperature C to 35 C (50 F to 95 Maximum rate of change must not °...
Page 237: Slot Assignments
(that is, on the Maintenance Administration page) the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel; therefore, your server may not have all of the slots populated. 703t Server Maintenance and Diagnostics...
Page 238 703t description reference Standard 1.06 Slot definition and numbering In Table 25, the term “slot” refers to the available slot openings in the chassis, not the PCI connectors inside the server. The slots are numbered from the bottom of the server to the top. Slot 1 is the bottom slot in the chassis when the chassis is standing upright.
Page 239: Irq Mapping Table
January 2007 703t description reference IRQ mapping table Table 26 lists the assignments for each Interrupt Request (IRQ). You do not need this information for installation, but it may be useful for troubleshooting. Table 26: IRQ mapping Interrupt I/O APIC level Slot or device INTR INT0 Processor interrupt...
Page 240 703t description reference Standard 1.06 Interrupt I/O APIC level Slot or device IRQ12 INT12 PS/2 mouse IRQ13 INT13 Internal/reserved IRQ14 INT14 IDE controller IRQ15 INT15 Available CallPilot...
Page 241 Index vintage board labels, CallPilot Manager Numerics cabling 703t server RAID system dimensions with CD-ROM and tape drive environmental specifications call channels – front panel, description disabling hard drive bays – working with IRQ assignments CallPilot LEDs utilities PCI slots Diagnostics Tool slot assignments PEP Maintenance...
Page 242 Index Standard 1.06 CallPilot services BIOS critical cooling fan DS30X links pane in removing DSP pane in replacing – Channel Monitor, using copyright channels Courtesy stop, description – call, working with CPU servers disabling BIOS settings – multimedia, working with configuring the BIOS chassis critical services, CallPilot...
Page 243 January 2007 Index compatibility motherboard installing General section, Maintenance screen removing sizes sizes and compatibility hard drive bays hardware motherboard DIMMs environmental specifications, 703t installing server removing error messages peripherals POST cables – Event Browser, using RAID system event log cabling system SCSI bus...
Page 244 Index Standard 1.06 network LED LEDs IDE drive network parts, obtaining replacement network controller PCI slots power status PEP Maintenance utility SCSI device peripherals system status cables Legend/Help tab ping command logs parameters and descriptions event, viewing running from Windows types, viewing syntax power status LED...
Page 245 January 2007 Index – rear panel, description slot assignments Redundant Array of Independent Disks slot locations (RAID) servicing regulatory information removing Session Trace utility settings motherboard DIMMs BIOS SCSI drive shutting down replacement parts, obtaining system replacing sizes DIMMs motherboard DIMMs slot assignments SCSI drive slot locations...
Page 246 Index Standard 1.06 ping Diagnostics Tool tracert PEP Maintenance testing Session Trace POST diagnostics System Monitor tracert command parameters and descriptions running from Windows syntax viewing trademarks vintage TSTSERIO command BIOS BIOS and SSU upgrading BIOS Windows overview chkdsk utility utilities viewing chkdsk...
Page 248 The information in this document is proprietary to Nortel Networks. *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Nortel CallPilot 703t Maintenance And Diagnostics

Troubleshooting Your Callpilot System

Using Windows Online Diagnostic Tools

Using Serial Port Diagnostic Tools

Using Callpilot Manager to Monitor Hardware

Using Callpilot System Utilities

Replacing Basic Chassis Components

Replacing Media Drives

RAID Operations

Replacing or Adding Voice Processing Boards

Working with Dimms and the CPU

Working with the Callpilot Server BIOS

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