Nortel networks server hardware installation (52 pages)
Summary of Contents for Nortel CallPilot Series
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Nortel CallPilot Upgrade and Platform Migration Guide NN44200-400...
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The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
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NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation. QUICKTIME is a trademark of Apple Computer, Inc. RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SONY is a trademark of Sony Corporation.
New in this release The following section details what is new in Nortel CallPilot Upgrade and Platform Migration Guide (NN44200-400) for release 5.0. Navigation • "Features" (page 7) • "Other changes" (page 7) Features This release contains no new features.
How to get help This section explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
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10 Chapter 1 How to get help http://www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Upgrading CallPilot applications Desktop Messaging and My CallPilot Nortel recommends that you upgrade the Desktop Messaging clients and My CallPilot server before the server upgrade or migration date. In most cases, the CallPilot 5.0 Desktop Messaging clients and My CallPilot server are backward compatible with the CallPilot Server software.
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Notes before upgrading or migrations The CallPilot server is out of service during most of the upgrade or migration process. Nortel recommends that you schedule the upgrade or migration during a period of low activity such as a weekend. The time required to complete the CallPilot server upgrade or migration depends on the server platform type.
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Messages recorded during the backup are not written to the backup medium, and they are lost when the hard drives are imaged. For this reason, Nortel advises you to disable the multimedia channels before proceeding with the backup. This can be accomplished in CallPilot Manager by doing the following: 1.
Note 1: Because the image CDs and DVDs are platform dependent, Nortel supplies only the CDs and DVDs that apply to your platform. Note 2: To comply with the EU (European Union) RoHS directive, some of the part numbers now contain an E5 or E6 suffix.
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Installing the CallPilot 5.0 Upgrade Wizard Download the latest version of the CallPilot 5.0 Upgrade Wizard from Nortel in the Enterprise Solutions PEP Library (ESPL) at http://www.nortel.com/espl. Download and unzip the CallPilot 5.0 Upgrade Wizard PEP to the D:\temp\UpgradeWizard directory.
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If you do not change the settings, messages may not be delivered using SMTP when the upgrade is complete until a new SMTP authentication method is selected. Nortel recommends that you select another authentication method prior to upgrading to avoid a potential service interruption. The SMTP authentication options can be found in CallPilot Manager under Messaging >...
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If you do not change the setting, messages may not be delivered using IMAP after the upgrade it complete until a new IMAP authentication method is selected. Nortel recommends that you select another authentication method prior to upgrading to avoid a potential service interruption.
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ATTENTION You can run this next step while the CallPilot server is processing calls, but the validation check uses considerable CPU resources. Nortel recommends that you validate your data when the call processing load is low. Click Next to determine if your data is valid and can be upgraded to CallPilot 5.0.
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CPU resources. Any messages that come in while the backup is running are not included in the backup. To avoid losing any user messages, Nortel recommends that you courtesy down the system prior to starting the backup. Select the type of backup medium for your CallPilot data.
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CallPilot 5.0 Upgrade Wizard - Finished Click Finish to close the CallPilot 5.0 Upgrade Wizard. Result: Phase 1 is now complete. Print or record the IP information in the file D:\Nortel\Data\IPCON- FIGURATION.txt. Note: You need the IP information if your backup is on a network drive, or if you are downloading PEPs from the network prior to the restore process.
ATTENTION Ensure that your RAID is not in a degraded state (the RAID is not split). Nortel strongly recommends that you perform a graceful stop of CallPilot services before you proceed to upgrade. •...
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"Updating your RAID driver: CallPilot 3.0" (page 54). WARNING Nortel strongly recommends that you do not perform low level formatting. Performing low level formatting results in the drives becoming unusable. Updating your RAID subsystem: CallPilot 2.02 or 2.5 If you are running CallPilot 2.02 (2.01.27.05) or CallPilot 2.5, you must update the following RAID components: •...
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Action Disconnect the CLAN cable that connects the CallPilot server to the Nortel server subnet. This isolates the system from any undesired activity from the network, such as virus attacks. Do not reinstall the CLAN cable until antivirus software is installed on the CallPilot server.
DVD drive. Disconnect the CLAN cable that connects the CallPilot 201i server to the Nortel server subnet. This isolates the system from any undesired activity from the network, such as virus attacks. Do not reinstall the CLAN cable until you install the antivirus software on the CallPilot server.
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Installing the CallPilot 5.0 Image 75 Disconnect the CLAN cable that connects the CallPilot server to the Nortel server subnet. This isolates the system from any undesired activity from the network, such as virus attacks. Do not reinstall the CLAN cable until you install the antivirus software on the CallPilot server.
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Installing the CallPilot 5.0 Upgrade Wizard on the source system Download the latest version of the CallPilot 5.0 Upgrade Wizard from Nortel in the Enterprise Solutions PEP Library (ESPL) at http://www.nortel.com/espl. Note: The source system is the old system being migrated and the target system is the new Release 5.0 system.
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If you do not change the settings, messages may not be delivered using SMTP when the upgrade is complete until a new SMTP authentication method is selected. Nortel recommends that you select another authentication method prior to upgrading to avoid a potential service interruption. The SMTP authentication options can be found in CallPilot Manager under Messaging >...
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If you do not change the setting, messages may not be delivered using IMAP after the upgrade it complete until a new IMAP authentication method is selected. Nortel recommends that you select another authentication method prior to upgrading to avoid a potential service interruption.
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ATTENTION You can run this next step while the CallPilot server is processing calls, but the validation check uses considerable CPU resources. Nortel recommends that you validate your data when the call processing load is low. Click Next to determine if your data is valid and can be migrated to CallPilot 5.0 or click Cancel to exit.
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The backup takes from 1 to 3 hours to complete and consumes considerable CPU resources. Nortel recommends that you back up your data only when you perform a courtesy shut down of the system. You can click Cancel to exit the wizard and choose another time to run the backup.
If your backup is on a network drive or you are downloading PEPs from the network, you must restore your network settings: • Specify the IP address and subnet mask for the Nortel server subnet. Do not change your computer name unless necessary. •...
• CallPilot server dongle ID (serial number) and CallPilot 5.0 keycode. • CallPilot IP settings, the machine name and DNS suffix which were printed from the file D:\Nortel\Data\IPConfiguration.txt. Nortel CallPilot Upgrade and Platform Migration Guide NN44200-400 01.12 Standard 5.0 24 April 2009...
This advanced level of security reduces risk." Nortel recommends that you do not lower the security level. Nortel also recommends that you do not select the check box to not show the message again. If you do lower the security level and you try to access a Web site off the server, it may be blocked by the security setting.
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Ensure that the details on the Feature Verification screen match your expectations and click Next. Note: If a feature is missing or is not what you expected, acquire a new keycode from your Nortel distributor. Result: The Server Information screen appears. Nortel CallPilot Upgrade and Platform Migration Guide NN44200-400 01.12 Standard...
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114 Chapter 7 Configuring the CallPilot system b. Specify the IP address and subnet mask for the Nortel server subnet. (The IP address information is in the following file: D:\Nortel\Data\IPCONFIGURATION.txt) c. Repeat the steps for the ELAN subnet. d. Specify the gateway for the Nortel server subnet.
After you configure CallPilot Manager, enter your network settings (DNS, WNS, and so on). The network information is preserved from the original system and is located at D:\Nortel\Data\IPconfiguration.txt. Setting the DNS You must configure the Primary DNS suffix for the CallPilot Address Book to function properly.
CallPilot image was installed. For more information about the antivirus software packages that have been approved by Nortel for CallPilot, refer to the P-2007-0101-Global : CallPilot Support for Anti-Virus Applications bulletin. Note: After you install the antivirus software, reconnect the CLAN cable.
Document version: 01.12 Document date: 24 April 2009 To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
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