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Table 41 : Troubleshooting portable telephones
Problem
• no link, phone icon
does not go off
hook
• "connection failed"
message displays
• link is established,
but there is no dial
tone
• link is established,
but there is an
overflow tone
• voice quality is
poor
• calls are
frequently
dropped
Cause
• batteries are defective, not
charged, or not installed
• portable is out of range of all
working Base Stations
• portable telephone is not
registered
• all Base Stations are busy
• wrong system is selected
• telephones are MADN, and the
other telephone is off-hook
• Meridian 1 programming
problem: WTN is enabled but
not configured
• WTN module from the
Companion side is disabled or
defective or failed
• Meridian 1 TN or card is
disabled, defective, or has
failed
• there is a portable telephone or
system problem
Meridian Companion Installation and Maintenance Guide
Troubleshooting Page 181 of 220
Solution
• replace, charge, or install
batteries
• ask technical support for
assistance
• repeat registration process for
the portable telephone
• retry call or move to another
cell
• make sure other telephone is
not off-hook
• ask technical support to check
that the Meridian 1 system is
correctly programmed
• ask technical support for
assistance in correcting the
Companion or Meridian 1
problem
• try another portable telephone;
if the problem still exists, it is
related to the system (poor
coverage) and should be
reported to technical support;
otherwise, the portable
telephone is defective and
should be replaced
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Table of Contents
Troubleshooting
