Contents; Reporting Issues To Polycom; Deploying An Installation Using Some Repeaters Or Using Only Base Stations - Polycom KIRK Wireless Server 8000 Interface Configuration Manual

Polycom KIRK Wireless Server 8000 & KIRK Wireless Server 2500 Configuration Guide

Reporting Issues to Polycom

Deploying an installation using some repeaters or using
only base stations
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If you experience issues with the KIRK Wireless Server 8000 or KIRK Wireless
Server 2500 and want to report it to Polycom, please provide the following
information.
• Configuration data as described in "SERVICE REPORT"
• Number of repeaters in the installation.
• Floor plans showing location of base stations and repeaters and their Radio
Part Number (RPN).
• Issue description: What happened? What did you expect would happen?
Can you reproduce the issue? How often does the issue occur?
• Capture the scenario by setting the trace level to 3, and then e-mail the trace
report to Polycom.
If possible make the installation using base stations and no repeaters.
You should only use repeaters, if you need either the very fast handover or the
range of the external antenna!
Base stations: Their presence is visible to the Wireless Server and the server can
track the what happens to calls on base stations.
Repeaters: They are invisible to the Wireless Server and so are handovers
between repeaters and between repeaters and base stations.
The invisibility of the repeater is a consequence of the principle behind the
repeater concept in a DECT system.
Performance:
• Sites without repeaters: The statistics will document the performance of the
deployment and show which base stations to focus on.
• Sites with repeaters: You have to depend on your customers feedback or
put your walking shoes on and spend time on the site and try out all
possible handover situations, and generate your own statistic by hand.
Investigating deployment issue on a installation without repeaters, or very few
repeaters (like 100 base stations and only 3 repeaters):
Remote investigation:
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Get the System Configuration and trace files
a
Reporting Issues to Polycom
Polycom, Inc.