Tips & Troubleshooting; Standard Troubleshooting Checklist; Status Leds - DiGidot C4 Manual

TIPS & TROUBLESHOOTING

Standard troubleshooting checklist

1. Double check all cables and connections.
2. Is the DiGidot C4 powered correctly? The minimum Voltage is 5 Vdc.
3. Are the LEDs powered correctly?
4. Are all power supplies connected correctly to your mains power supply.
5. Is your network setup done correctly?
1. Prevent IP Address conflicts
2. Make sure that the subnet mask range is set correctly and that all IP Address are set
within the appropriate range.
6. Are the inputs and outputs configured correctly?
1. Make sure that the correct IC/SPI protocol is configured.
2. Make sure that input and output matches the system setup.
Please note: Some software start universe counting from 1 instead of universe 0.
7. Is your ground (DC-) from the DiGidot C4 output terminal connected to all the grounds of the LED
products power supplies?
8. Make sure that not more than one one browser session is opened and connected to the DiGidot C4
interface.
9. Clear your browser cache or try incognito mode.
10. Refresh the interface by pulling down the top of the interface page. The pull to refresh action can
be executed on the Scenes, Playlist, Account, Triggers, Input- & output configuration, Network,
License, Update, File browser and Device page.

Status LEDs

There are several states of the device. Different states are shown using both the top and the side
status LEDs of the DiGidot C4.
Definition of status light indicators:
Light colors
Fading blue-cyan light
Fading blue-green
Fading blue-magenta
Fading blue-white
Fading green-off
Fading white-off
Fading yellow-off
Blinking white to cyan
Blinking red for 3 seconds
Alternating red
C4 Manual
Category Explanation
Informative The DiGidot C4 is Idle with a license
Informative The DiGidot C4 is receiving incoming signal (Art-Net/DMX)
Informative The DiGidot C4 is playing a scene
Informative The DiGidot C4 is recording or processing a scene
Informative Settings successfully stored or device successfully discovered
Informative The DiGidot C4 is updating the Wi-Fi firmware
Informative Preparing factory reset, keep button pressed until fading stops
Informative Temporary Wi-Fi Access-point is activated
Error The General (temporary) unknown error
Error The microSD card must be formatted
Version 2.1.5 62 74 -