Tips & Troubleshooting; Standard Troubleshooting Checklist - DiGidot C4 Extended Manual

TIPS & TROUBLESHOOTING

Standard troubleshooting checklist

1. Double check all cables and connections.
2. Is the DiGidot C4 powered correctly? The minimum Voltage is 5 Vdc.
3. Are the LEDs powered correctly?
4. Are all power supplies connected correctly to your mains power supply?
5. Is your network setup done correctly?
5.1. Prevent IP Address conflicts
5.2. Make sure that the subnet mask range is set correctly and that all IP Address are set within
the appropriate range.
6. Are the inputs and outputs configured correctly?
6.1. Make sure that the correct IC/SPI protocol is configured.
6.2. Make sure that input and output matches the system setup.
Please note: Some software start universe counting from 1 instead of universe 0.
7. Is your ground (DC-) from the DiGidot C4 output terminal connected to all the grounds of the
LED products power supplies?
8. Make sure that not more than one browser session is opened and connected to the DiGidot C4
interface.
9. Clear your browser cache or try incognito mode.
10. Refresh the interface by pulling down the top of the interface page. The pull to refresh action
can be executed on the Scenes, Playlist, Account, Triggers, Input- & output configuration,
Network, License, Update, File browser and Device page.
11. Perform a factory reset. Disconnect the power from the C4, press and hold the onboard button,
apply power and hold the button for at least 10 seconds. Once the status LED's turn to blinking
yellow, the factory reset is initiated, once the status LEDs turn to solid yellow you can release
the onboard button. Resetting and rebooting will take ± 15 seconds. Please take into account
that all settings such as the in/out configuration, network, device and account settings, will be
lost. Stored files such as scenes, playlists, triggers and backup files on the microSD card will
remain.
C4 Manual Version 2.2.0 65-78