No Microsd Card; C4 Extended Crashes; Unknown Error; Interface Issues - DiGidot C4 Manual

TIP: Do not use excessive wire gauges to transfer data from the DiGidot C4 to the LED products, this
will only increase the risk of failures. Typically we recommend to use wire gauges for the data signal
of 0.3-0.5 mm (20-22 AWG).
2

No microSD card

The DiGidot C4 Extended versions that require a DiGidot microSD card. If the DiGidot microSD card is
not present or formatted properly, the status lights will blink alternating red.
Solution: (Re-)Formatting the microSD card
From the User Interface go to "browser" and find your device in the left column. From the
‣
device row you can use the tool icon to open the microSD card information dialog.
From the microSD card information dialog choose "Format SD Card" this will format the
‣
microSD card Note that all stored information will be lost!
Confirm to continue the formatting process.
‣
If a microSD card is inserted in a DiGidot C4 Live version, both status light will also blink alternating
red.
Solution: Please remove the microSD card and restart the device.

C4 Extended crashes

When the DiGidot C4 Extended crashes or if unexpected microSD card errors occur, it is likely that
there is a voltage problem. The DiGidot C4 microSD card drive requires a minimum voltage in order to
operate properly and in some situations there can be sudden voltage drops that cause malfunctions.
Double check that the supply voltage is always at a minimum of 5 Volts.

Unknown error

Disconnect and reconnect the DiGidot C4 from its power source to perform a reset. When none of
the troubleshooting tips or the reset solves the problem you might need to open a technical support
ticket. Please fill out a support ticket form on our website.

Interface issues

We are constantly working on new features, improvements and bug fixes. In case you experience any
interface issues or if you want to test new features that we're working on, we offer a semi-stable
beta interface version. In order to use a beta version you can go to: Home > Settings > Update and
select a beta firmware from the firmware version overview. The beta versions are listed at the end of
the list.
In any case if you encounter any interface issues we kindly ask to report it to us by email to
support@digidot.eu.
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