Extron electronics SMD 101 User Manual page 106

Trace Route (Tracert) Test
Trace route (see figure 90,
by sending a few packets of information in successive rounds with increasing time-to-live
(TTL) values. It reports the network "hops" required to reach the IP address and how long
the test took. Also, if the device at that IP address fails to respond, the trace route test
reports the path of the last router that forwarded the test packets. This type of test is useful
to determine where in the network the longest transmission delays occur or where the
transmission fails.
To perform a trace route test:
1. Enter the IP address for the device you want to check into the Address to Trace field
(see figure 90 on page 97).
2. Click Trace ( ). The test can take a full minute to process. Results display in the
1
Network Trace Results dialog box (
traceroute to 192.168.199.1 (192.168.199.1), 30 hops max, 38 byte packets
1 192.168.0.170 (192.168.0.170) 2.259 ms 1.487 ms 1.461 ms
2 cust-60.grntown.enet.net (192.168.39.45) 1.082 ms 0.775 ms 0.644 ms
3 * * *
4 * * *
5 * * *
6 * * *
3. To retest the connection, click Trace (
Diagnostics page, click Close.
Create (Troubleshooting) Log
Click Create Log (see figure
can assist support technicians in diagnosing SMD 101 issues. Select a convenient folder to
create the log to that will enable you to easily find it when it is requested.
NOTE: The log is encrypted and only for Extron use as a troubleshooting aid.
The log file is created in the root of the user file system and is named similar to:
20160125T153800Z-
NNNNNN
MAC address that created the log.
on page 97) follows the path to a destination IP address
2
).
2
Trace Close
). To finish the test and return to the
1
90, on page 97) to generate a troubleshooting log that
3
-engr.enc where
NNNNNN
SMD 101 • Web-based User Interface
is the first six digits of the unit
99