EverFocus H.265 VANGUARD II Series User Manual page 164

A: In consideration of the file security, you may not clear part of records. If you want to remove all
the records, you can format HDD.
9. Q: Why can't I log in DVR client?
A: Please check if the network connection settings are correct and RJ-45 port is with good contact.
And check if your account and password are correctly input.
10. Q: Why can't I find any records during playback?
A: Please check if the data line connection for HDD is OK and system time is properly adjusted. Try
a few times and restart. If it still doesn't work, check if the HDD is broken.
11. Q: Why DVR cannot control PTZ?
A: Please check if:
a) PTZ in the front side is malfunctioned.
b) Setting, connection and installation of PTZ decoder are not correct.
c) PTZ setting of DVR is not correct.
d) Protocol of PTZ decoder does not match the DVR's.
e) Address of PTZ decoder does not match the DVR's.
f) If many decoders are connected, the farthest side of AB line of PTZ decoder should be added
120Ω resistance to realize reflection suppression and impedance matching. Otherwise, PTZ
control will be unstable.
12. Q: Why doesn't dynamic detection work?
A: Please check if the motion detection alarm setting at IP camera side is correct and if the
sensitivity is set too low.
13. Q: Why doesn't alarm work?
A: Please check if the alarm setting, alarm connection and alarm input signals are correct.
14. Q: Why does buzzer keep alarming?
A: Please check the alarm setting, check if motion detection function is enabled and object motion
is detected all the time and if I/O alarm is set as Always Off. Besides, refer to corresponding HDD
alarm setting.
15. Q: Why can't I stop recording by pressing "STOP" button or click "Stop Recording" in context
menu?
A: Pressing Stop button can only stop manual record. If you want to stop Scheduled recording in
certain time quantum, please change the setting to No Record. To stop Startup recording, please
change record mode to scheduled recording or manual recording. Then you may stop recording by
the prescribed methods
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H.265 VANGUARD II Series