Technical Support; How To Get Technical Support; Start With Your Manuals; Technical Support Methods - MTS Systems Landmark 370 Series Operation

Technical Support

How to Get Technical Support

Start with your manuals

The manuals supplied by MTS provide most of the information you need to use and maintain your
equipment. If your equipment includes software, look for online help and README files that contain
additional product information.

Technical support methods

MTS provides a full range of support services after your system is installed. If you have any questions
about a system or product, contact Technical Support in one of the following ways.
Type of
Details
Support
Web site www.mts.com > Contact Us > In the Subject field, choose To escalate a problem;
Problem Submittal Form
E-mail Worldwide: tech.support@mts.com
Europe: techsupport.europe@mts.com
Telephone Worldwide: 1 800 328 2255 - toll free in U.S.; +1 952 937 4000 - outside U.S.
Europe: +800 81002 222, International toll free in Europe
Outside the U.S.
For technical support outside the United States, contact your local sales and service office. For a list of
worldwide sales and service locations and contact information, use the Global MTS link at the MTS
web site:
www.mts.com > About MTS Systems > Global Presence > Choose a Region

Before You Contact MTS

MTS can help you more efficiently if you have the following information available when you contact us
for support.

Know your site number and system number

The site number contains your company number and identifies your equipment type (such as material
testing or simulation). The number is typically written on a label on your equipment before the system
leaves MTS. If you do not know your MTS site number, contact your sales engineer.
Example site number: 571167
Landmark™ Test System Operation
Technical Support
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