Technical Support; How To Get Technical Support; Before You Contact Mts Service Representative - MTS Systems Exceed 40 Series Product Manual

Technical Support

How to Get Technical Support

Start with your
manuals
Technical support
methods

Before You Contact MTS Service Representative

Know your contact
number and system
number
Identify the problem
MTS Exceed™ Series 40 Product Manual
The manuals supplied by MTS provide most of the information you need to use
and maintain your equipment. If your equipment includes software, look for
online help and README files that contain additional product information.
If you cannot find answers to your technical questions from these sources, you
can use the Internet, e-mail, telephone, or fax to contact MTS for assistance.
MTS provides a full range of support services after your system is installed. If
you have any questions about a system or product, contact Technical Support in
one of the following ways.
• Website:http://www.mtschina.com
• Tel:400-888-3499
• Fax:(+86)755-26702974
MTS can help you more efficiently if you have the following information
available when you contact us for support.
The contact number contains your company number and identifies your
equipment type (such as material testing or simulation). The number is typically
written on a label on your equipment before the system leaves MTS. If you do
not know your MTS contact number, contact your sales engineer.
When you have more than one MTS system, the system model number and series
number identifies your system. You can find your these number in your order
paperwork or directly on your equipment.
Describe the problem and know the answers to the following questions:
• How long and how often has the problem occurred?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the equipment model numbers?
• What is the controller model (if applicable)?
• What is the system configuration?
How to Get Technical Support
Technical Support 7