Technical Support; How To Get Technical Support; Before You Contact Mts - MTS Systems 318 Series Product Information

Technical Support

How to Get Technical Support

Start with your
manuals
Technical support
methods
MTS web site
www.mts.com
E-mail
Telephone
Fax
Technical support
outside the U.S.

Before You Contact MTS

Know your site
number and system
number
318 Load Unit
The manuals supplied by MTS provide most of the information you need to use
and maintain your equipment. If your equipment includes MTS software, look
for online help and README files that contain additional product information.
If you cannot find answers to your technical questions from these sources, you
can use the internet, e-mail, telephone, or fax to contact MTS for assistance.
MTS provides a full range of support services after your system is installed. If
you have any questions about a system or product, contact MTS in one of the
following ways.
The MTS web site gives you access to our technical support staff by means of a
Technical Support link:
www.mts.com > Contact MTS > Service & Technical Support
techsupport@mts.com
MTS Call Center 800-328-2255
Weekdays 7:00 A.M. to 5:00 P.M., Central Time
952-937-4515
Please include "Technical Support" in the subject line.
For technical support outside the United States, contact your local sales and
service office. For a list of worldwide sales and service locations and contact
information, use the Global MTS link at the MTS web site:
www.mts.com > Global MTS > (choose your region in the right-hand
column) > (choose the location closest to you)
MTS can help you more efficiently if you have the following information
available when you contact us for support.
The site number contains your company number and identifies your equipment
type (material testing, simulation, and so forth). The number is usually written on
a label on your MTS equipment before the system leaves MTS. If you do not
have or do not know your MTS site number, contact your MTS sales engineer.
Example site number: 571167
When you have more than one MTS system, the system job number identifies
which system you are calling about. You can find your job number in the papers
sent to you when you ordered your system.
Example system number: US1.42460
Technical Support 7