LEGRAND VADDIO PrimeSHOT HDMI Complete Manual

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Complete Manual for

PrimeSHOT HDMI

PTZ Cameras

Document 411-0022-30 Rev D

August 2023

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Summary of Contents for LEGRAND VADDIO PrimeSHOT HDMI

Page 1 Complete Manual for PrimeSHOT HDMI PTZ Cameras Document 411-0022-30 Rev D August 2023...
Page 2 Contents Overview What's in this guide Features A quick look at the camera Installation Before you install the camera Don’t void your warranty! Cabling notes Video resolution setting Pre-installation functional check Status light Basic connections RS-232 serial communication settings RS-232 connector pin-out Installing the wall mount About ceiling-mounted cameras Installing the camera...
Page 3 Complete Manual for PrimeSHOT HDMI PTZ Cameras Adjusting color, lighting, and image quality settings Lighting and image quality quick reference Color adjustment quick reference Speed adjustments Setting the speeds for manual movements Setting the speeds of movements to presets Setting the direction for camera movements Setting other system behaviors System maintenance Saving (exporting) or restoring (importing) a configuration...
Page 4 Complete Manual for PrimeSHOT HDMI PTZ Cameras network ping Maintenance and troubleshooting commands camera recalibrate system reboot system factory-reset Session information and management commands version help history exit VISCA-compatible serial command reference Camera movement, zoom, and focus commands Movement, zoom, and focus inquiry commands Color and light management commands Shutter speed values (CAM_Shutter) Iris values (CAM_Iris)
Page 5 Overview This guide covers: PrimeSHOT 10 HDMI PTZ camera North America – 999-30410-000 (black), 999-30410-000W (white) Europe and UK – 999-30410-001 (black), 999-30410-001W (white) Australia and New Zealand – 999-30410-009 (black), 999-30410-009W (white) PrimeSHOT 20 HDMI PTZ camera North America – 999-30420-000 (black), 999-30420-000W (white) Europe and UK –...
Page 6 Complete Manual for PrimeSHOT HDMI PTZ Cameras A quick look at the camera This section covers the physical features of the camera. Camera and zoom lens – The PrimeSHOT 10 HDMI camera (left) has a 10x zoom lens. The PrimeSHOT 20 HDMI camera (right) has a 20x zoom lens. IR sensor –...
Page 7 Complete Manual for PrimeSHOT HDMI PTZ Cameras From left to right: Power connector – Connect the 12 VDC, 3 A power supply shipped with the camera. Rotary switch – Select the video output resolution. Ethernet connector – Connect to the network. RS-232 connector –...
Page 8 Complete Manual for PrimeSHOT HDMI PTZ Cameras Installation This section covers: Selecting the location for the camera Verifying that the camera is ready to install Installing the mount RS-232 cable pin-out and communication settings Connection diagrams Mounting the camera Before you install the camera Camera placement tips: Consider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be mounted. ...
Page 9 Complete Manual for PrimeSHOT HDMI PTZ Cameras Cabling notes Caution Do not use pass-through RJ-45 connectors when making cables for this product. Poorly crimped connectors of this type can cause intermittent connections and degraded signal quality. They can also damage the connectors on the product, which will void your warranty. Damaged –...
Page 10 Complete Manual for PrimeSHOT HDMI PTZ Cameras Pre-installation functional check If you're installing the camera where it's hard to reach, you may want to verify functionality before you install it. 1. Connect the camera in its minimum functional configuration. 2. Connect power. If the camera turns on and sends video, continue with the installation.
Page 11 Complete Manual for PrimeSHOT HDMI PTZ Cameras Basic connections This diagram shows a simple installation, with a PCC Premier camera controller providing the option for an operator to control the camera. This is not required; the camera can also be controlled using the remote or the web interface.
Page 12 Complete Manual for PrimeSHOT HDMI PTZ Cameras RS-232 serial communication settings The RS-232 serial port connects to a third-party device for external control. Parameter Value Communication Speed 9600 bps or 38400 bps, switch-selectable Number of start bits Number of stop bits Number of data bits Parity None...
Page 13 Complete Manual for PrimeSHOT HDMI PTZ Cameras Installing the wall mount The camera is shipped with a wall mount. Other mounting options are available as well. Contact us if you don’t have the camera mount you need. You can install the camera wall mount to a 2-gang wall box or directly to the drywall. If you mount it to drywall, use the wall anchors provided with the wall mount.
Page 14 Complete Manual for PrimeSHOT HDMI PTZ Cameras Installing the camera Caution Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can result in equipment damage. Caution Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty.
Page 15 Complete Manual for PrimeSHOT HDMI PTZ Cameras Initial device set-up Vaddio cameras have a web interface for initial device set-up, administrative control, and operation. When any Vaddio product is shipped from the factory, the administration and operation areas of the web interface are not available.
Page 16 Complete Manual for PrimeSHOT HDMI PTZ Cameras Initial device set-up using the Vaddio Device Controller The Vaddio Device Controller is a stand-alone tablet device for working with Vaddio products' web interfaces. To complete the initial device set-up with the Vaddio Device Controller: 1.
Page 17 Complete Manual for PrimeSHOT HDMI PTZ Cameras If the camera is at 169.254.1.1 This is the camera's default IP address. This means one of these things: The camera is not connected to the network. The network does not automatically assign IP addresses, and you need to configure the camera for the network.
Page 18 Complete Manual for PrimeSHOT HDMI PTZ Cameras System administration This chapter covers settings for managing the camera as an element of your network. Security – Passwords, guest access, other IT security-related settings Network configuration Time settings Configuring Camera Behavior for information on image adjustments, streaming configuration, and other items related to camera behavior.
Page 19 Complete Manual for PrimeSHOT HDMI PTZ Cameras Configuring access and other security settings ECURITY PAGE The Account Passwords and Web Server areas of the Security page provide basic security for the web interface: Admin password – Required. The web interface is unavailable if no admin password is set. User password –...
Page 20 Complete Manual for PrimeSHOT HDMI PTZ Cameras Adding room information to the camera's web interface ABELS PAGE The information you enter on this page is displayed on every page of the web interface. You may also wish to specify what appears on the browser tab.
Page 21 Complete Manual for PrimeSHOT HDMI PTZ Cameras Configuring camera behavior This chapter covers settings for defining how the camera performs in your environment: Camera presets and preset chains Zoom, focus, and color settings Other camera behaviors Storing preset positions including custom Home 1.
Page 22 Complete Manual for PrimeSHOT HDMI PTZ Cameras Configuring streaming behavior IP streaming is disabled by default. Note The screen shots in this section are representative, but may differ from what you see. Enabling or disabling IP streaming TREAMING PAGE IP streaming is disabled by default. Two IP streaming protocols are available: RTSP streaming delivers an IP stream that people can access from your network using a media player.
Page 23 Complete Manual for PrimeSHOT HDMI PTZ Cameras Viewing the IP stream (RTSP) 1. Open a stream viewer such as VLC Media Player. 2. Select "Network stream" or your viewer's equivalent option. 3. Copy the streaming URL from the camera's Streaming page and paste it into the viewer as the URL for the network stream.
Page 24 Complete Manual for PrimeSHOT HDMI PTZ Cameras Setting up IP streaming in Easy mode TREAMING PAGE Note Consult your network specialist when setting up IP streaming, to be sure that you select settings that are appropriate for the network. If you are not sure about these settings, start with the defaults. 1.
Page 25 Complete Manual for PrimeSHOT HDMI PTZ Cameras Setting up IP streaming in Custom mode TREAMING PAGE Note Consult your network specialist when setting up IP streaming, to be sure that you select settings that are appropriate for the network. 1. Select Custom quality mode. 2.
Page 26 Complete Manual for PrimeSHOT HDMI PTZ Cameras Configuring RTMP streaming TREAMING PAGE To use RTMP streaming, you must have an account with a streaming service. To configure an RTMP streaming service: 1. Select RTMP streaming, then select Settings. 2. Expand the information box for the service. 3.
Page 27 Complete Manual for PrimeSHOT HDMI PTZ Cameras Adjusting color, lighting, and image quality settings AMERA PAGE Fine-tune the color and lighting as needed using the Color Settings controls. Auto Iris allows the camera to compensate automatically for the light level. Clear this box to adjust iris and gain manually.
Page 28 Complete Manual for PrimeSHOT HDMI PTZ Cameras Lighting and image quality quick reference Here are some tips for using the color settings for lighting and image quality. What do you need to correct? Make this adjustment: The image is too dark Increase Iris (lower F-stop value) Increase Iris Gain The image looks washed out or faded...
Page 29 Complete Manual for PrimeSHOT HDMI PTZ Cameras Speed adjustments AMERA PAGE The following speed adjustments are available: Manual pan, tilt, and zoom speeds – Used when you control camera movements with the IR Remote Commander or the arrow buttons in the web interface Global Preset Speeds –...
Page 30 Complete Manual for PrimeSHOT HDMI PTZ Cameras Setting the direction for camera movements AMERA PAGE The camera's default references for left, right, up, and down may not suit your situation. By default,the arrow buttons on the remote and in the web interface show the direction you would see the camera move if you were looking the same direction as the camera.
Page 31 Complete Manual for PrimeSHOT HDMI PTZ Cameras Setting other system behaviors YSTEM PAGE ENERAL TAB The following settings are available on the System page: When Exiting Standby – Set the camera to return to the Home preset or to the last shot in use when it comes out of standby mode.
Page 32 Complete Manual for PrimeSHOT HDMI PTZ Cameras System maintenance This chapter covers tasks for keeping your system up-to-date and operating properly: Rebooting Backing up and restoring the camera configuration Installing firmware updates Getting help Saving (exporting) or restoring (importing) a configuration YSTEM PAGE IRMWARE TAB If you need to restore a camera's factory default settings, you can export the configuration beforehand to...
Page 33 Complete Manual for PrimeSHOT HDMI PTZ Cameras Installing a firmware update YSTEM PAGE IRMWARE TAB The latest firmware and release notes are available on the product's web page at www.legrandav.com. The release notes provided with each update can help you to decide whether to install the update. Caution Be sure the camera stays connected to power and to the network during the update.
Page 34 Complete Manual for PrimeSHOT HDMI PTZ Cameras Contacting Vaddio technical support and viewing diagnostic logs ELP PAGE IAGNOSTICS PAGE If you can't resolve an issue using your troubleshooting skills (or the Troubleshooting tables in this manual), we are here to help. You’ll find information for contacting Vaddio Technical Support on the Help screen.
Page 35 Complete Manual for PrimeSHOT HDMI PTZ Cameras Your Vaddio technical support representative may ask you to download and email the log file from the Diagnostics page. Note The log may include large numbers of internal events even when no errors have occurred. Rebooting generates over 100 log entries.
Page 36 Complete Manual for PrimeSHOT HDMI PTZ Cameras Operating the camera In most cases, the remote provides all the controls you need to operate the camera. Refer to the user guide for the remote, which is available on the same page of the website as this manual. By default, the operator's page of the web interface is not available.
Page 37 Complete Manual for PrimeSHOT HDMI PTZ Cameras Moving the camera Use the arrow buttons for camera pan and tilt. The center button moves the camera to the home position. Zooming in or out Use the Zoom + button to zoom in and the Zoom – button to zoom out. Moving the camera to a preset position Use the Preset buttons (if available) to move the camera to any of its programmed positions.
Page 38 Complete Manual for PrimeSHOT HDMI PTZ Cameras Managing the camera ready state Use the Standby button to switch between low-power (standby) and ready states. In standby mode, the screen presents the message “Device is in standby.” On entering standby mode, the camera pans 90°...
Page 39 Complete Manual for PrimeSHOT HDMI PTZ Cameras Command Line Interface SHell (CLISH) reference The Vaddio Command Line Interface SHell (CLISH) allows an external device such as an AMX or Crestron presentation system to control the camera. It is also used for writing macros. Requirements SSH (recommended) or Telnet must be enabled on the Security page of the device's web interface.
Page 40 Complete Manual for PrimeSHOT HDMI PTZ Cameras Camera and video management commands The following camera and video management commands are available: camera home camera pan camera tilt camera zoom camera ptz-position camera preset camera focus camera ccu get camera ccu set camera led camera icr camera standby...
Page 41 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera pan Moves the camera horizontally. Synopsis camera pan { left [<speed>] | right [<speed>] | stop | get | set <position> [<speed>] [no_wait] } Options Moves the camera left. left Moves the camera right. right speed <1 - 24>...
Page 42 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera tilt Moves the camera vertically. Synopsis camera tilt{ up [<speed>] | down [<speed>] | stop | get | set <position> [<speed>] [no_ wait] } Options Moves the camera up. Moves the camera down. down speed <1 - 20>...
Page 43 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera zoom Moves the camera in toward the subject or out away from the subject. Synopsis camera zoom { in [<speed>] | out [<speed>] | stop | get | set <position> } Options Zooms the camera in. Zooms the camera out.
Page 44 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera ptz-position Specifies multiple-axis movements to absolute positions. Pan, tilt, and zoom may be specified in any order. All movements start simultaneously. Synopsis camera ptz-position pan <position> tilt <position> zoom <position> [no_wait] Options pan <position>...
Page 45 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera focus Changes the camera focus. Synopsis camera focus { near [<speed>] | far [<speed> | stop | mode {get | auto | manual} } Options near Brings the focus nearer to the camera. Can only be used when camera is in manual mode.
Page 46 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera preset Moves the camera to the specified preset, or stores the current camera position and optionally CCU information. Synopsis camera preset { recall | store} [1 - 16] [save-ccu] Options recall [1 - 16] Moves the camera to the specified preset.
Page 47 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera ccu get Returns CCU (lighting and color) information. Entering the command without specifying a parameter returns all current CCU settings. Synopsis camera ccu get <param> Options Returns the current state of the auto white auto_white_balance balance setting (on or off).
Page 48 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera ccu set Sets the specified CCU (lighting) information. Synopsis camera ccu set <param> <value> Options Sets the current state of the auto white balance auto_white_balance {on | off} setting (on or off). Auto white balance overrides red gain and blue gain manual settings.
Page 49 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera ccu scene Stores the current CCU scene or recalls the specified ccu scene. Synopsis camera ccu scene {recall {factory <1 - 6> | custom <1 - 3>} | store custom <1 - 3>} Options recall factory <1 - 6>...
Page 50 Complete Manual for PrimeSHOT HDMI PTZ Cameras camera standby Set or change camera standby status. Synopsis camera standby { get | off | on | toggle } Options Returns the camera's current standby state. Brings the camera out of standby (sleep) mode. Stops video and puts the camera in standby mode.
Page 51 Complete Manual for PrimeSHOT HDMI PTZ Cameras Network and communication commands The following communication-related commands are available: streaming ip enable streaming settings get network settings get network ping streaming ip enable Set or change the state of IP streaming. Synopsis streaming ip enable { get | on | off | toggle} Parameters Returns the current state of IP streaming...
Page 52 Complete Manual for PrimeSHOT HDMI PTZ Cameras streaming settings get Retrieves IP streaming settings. These are configured in the web interface. Synopsis streaming settings get Parameters Frame rate selected in Custom quality mode. IP Custom_Frame_Rate Resolution selected in Custom quality mode. IP Custom_Resolution True if IP streaming is enabled, False if it is IP Enabled...
Page 53 Complete Manual for PrimeSHOT HDMI PTZ Cameras network ping Sends an ICMP ECHO_REQUEST to the specified hostname or IP address. Synopsis network ping [count <count>] [size <size>] <string> Options <count> The number of ECHO_REQUEST packets to send. Default is five packets. <size>...
Page 54 Complete Manual for PrimeSHOT HDMI PTZ Cameras Maintenance and troubleshooting commands The following commands are available for maintenance and troubleshooting: network ping system reboot system factory-reset version camera recalibrate Recalibrates the pan and tilt motors. This is typically done in response to a motor fault indication or error message.
Page 55 Complete Manual for PrimeSHOT HDMI PTZ Cameras system factory-reset Gets or sets the factory reset status. When the factory reset status is on, the system resets to factory defaults on reboot. Synopsis system factory-reset { get | on | off} Options Returns the camera's current factory reset status.
Page 56 Complete Manual for PrimeSHOT HDMI PTZ Cameras help Displays an overview of the CLI syntax. Synopsis help Example help history Returns the most recently issued commands from the current session. Since many of the programs read user input a line at a time, the command history is used to keep track of these lines and recall historic information.
Page 57 Complete Manual for PrimeSHOT HDMI PTZ Cameras VISCA-compatible serial command reference ® Vaddio cameras use a control protocol similar to the Sony VISCA command set in order to be compatible with several popular control devices. Not all VISCA commands are supported, and there are Vaddio-specific commands in the following command and inquiry lists.
Page 58 Complete Manual for PrimeSHOT HDMI PTZ Cameras Command Set Command Command Packet Comments Pan-TiltDrive 8x 01 06 01 vv ww 03 01 FF vv= Pan speed (01h-18h) ww=Tilt speed (01h-14h) Down 8x 01 06 01 vv ww 03 02 FF Left 8x 01 06 01 vv ww 01 03 FF Right...
Page 59 Complete Manual for PrimeSHOT HDMI PTZ Cameras Command Set Command Command Packet Comments CAM_Memory Reset 8x 01 04 3F 00 0p FF p= preset number(0h-0Fh) 8x 01 04 3F 01 0p FF Set with 8x 01 04 3F 21 0p FF ‘scene’...
Page 60 Complete Manual for PrimeSHOT HDMI PTZ Cameras Color and light management commands Command Set Command Command Packet Comments CAM_WB Auto 8x 01 04 35 00 FF Normal auto Manual 8x 01 04 35 05 FF Manual control mode Corresponds to camera ccu set auto_white_balance CLISH command. CAM_RGain Reset 8x 01 04 03 00 FF...
Page 61 Complete Manual for PrimeSHOT HDMI PTZ Cameras Command Set Command Command Packet Comments CAM_WD 8x 01 04 3D 02 FF Wide Dynamic Range On 8x 01 04 3D 03 FF Wide Dynamic Range Off Corresponds to camera ccu set wide_dynamic_range CLISH command. CAM_Aperture Reset 8x 01 04 02 00 FF...
Page 62 Complete Manual for PrimeSHOT HDMI PTZ Cameras Shutter speed values (CAM_Shutter) 50/25 Value 60/59.94/30/29.97 fps 0x15 1/10000 1/10000 0x14 1/6000 1/6000 0x13 1/4000 1/3500 0x12 1/3000 1/2500 0x11 1/2000 1/1750 0x10 1/1500 1/1250 0x0F 1/1000 1/1000 0x0E 1/725 1/600 0x0D 1/500 1/425 0x0C...
Page 63 Complete Manual for PrimeSHOT HDMI PTZ Cameras Iris values (CAM_Iris) Value Iris 0x11 F1.6 0x10 0x0F F2.4 0x0E F2.8 0x0D F3.4 0x0C 0x0B F4.8 0x0A F5.6 0x09 F6.8 0x08 0x07 F9.6 0x06 0x05 0x00 CLOSED Iris gain and gain limit values (CAM_Gain) Iris Gain Iris Gain Limit Value...
Page 64 Complete Manual for PrimeSHOT HDMI PTZ Cameras Color and light management inquiry commands Inquiry Command Command Response Packet Comments CAM_WBModeInq 8x 09 04 35 FF y0 50 00 FF Auto y0 50 05 FF Manual CAM_RGainInq 8x 09 04 43 FF y0 50 00 00 0p 0q FF pq: Red gain CAM_BGainInq...
Page 65 Complete Manual for PrimeSHOT HDMI PTZ Cameras Other inquiry commands Inquiry Command Command Response Packet Comments CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF y0 50 03 FF Off (standby) Corresponds to camera standby get CLISH command CAM_TallyInq 8x 09 7E 01 0A y0 50 02 FF y0 50 03 FF...
Page 66 Complete Manual for PrimeSHOT HDMI PTZ Cameras Troubleshooting and care When the camera doesn't behave as you expect, check the status light on the front before you do anything else. Then use this table to determine whether it's time to call Vaddio Technical Support. Power and control What is it doing? Possible causes...
Page 67 Complete Manual for PrimeSHOT HDMI PTZ Cameras Other issues What is it doing? Possible causes Check and correct IP and MAC address appear in The data display has been To clear the display, press the Network video output selected. This is normal. or Data Screen button on the remote, or select the Data Screen On/Off control on the System page.
Page 68 Complete Manual for PrimeSHOT HDMI PTZ Cameras Correcting a motor calibration error If the web interface presents an error message about the motors, or if the camera's status light is blinking yellow, you will need to reset the pan and tilt motors. 1.
Page 69 Complete Manual for PrimeSHOT HDMI PTZ Cameras Restoring factory default settings This returns the camera to its original state. If you export the camera's configuration before restoring factory defaults, you will be able to restore some settings by importing the configuration afterward. See Saving (exporting) or restoring (importing) a configuration.
Page 70 Complete Manual for PrimeSHOT HDMI PTZ Cameras Glossary auto white balance A setting that allows the camera to manage color adjustments automatically. backlight compensation A setting that reduces contrast to adjust for bright light behind the main subject of the shot. bandwidth Data transfer rate (bits per second) for the stream.
Page 71 Complete Manual for PrimeSHOT HDMI PTZ Cameras HTTP HyperText Transfer Protocol. The magic that makes websites work. HTTPS HyperText Transfer Protocol Secure. The magic that uses encryption to make websites work securely. See SSL certificate for more information. IP address Where a given device is on the IP network, logically.
Page 72 Complete Manual for PrimeSHOT HDMI PTZ Cameras Photo credits This guide may include some or all of these photos. European Space Agency (ESA) astronaut Samantha Cristoforetti, a Flight Engineer with Expedition 42, photographs the Earth through a window in the Cupola on the International Space Station By NASA - https://blogs.nasa.gov/ISS_Science_Blog/2015/03/06/women-in-space-part-two-whats- gender-got-to-do-with-it/, Public Domain, https://commons.wikimedia.org/w/index.php?curid=38834990 Carl Sagan, Bruce Murray, Louis Friedman (founders) and Harry Ashmore (advisor), on the occasion of...
Page 73 cheat sheet 24 Index color adjustment 24 lighting and image quality 24 chroma setting 23-24, 43-44 cleaning 65 absolute position 37-38, 40 CLISH 35-52 admin password 13, 15 disabled by default 35 changing 15 session history 52 initial 13 session, ending 52 anatomy of the camera 2 syntax help 35, 52 Anti-flicker Filter (setting) 27...
Page 74 Complete Manual for PrimeSHOT HDMI PTZ Cameras iris settings 24, 43-44 gain 23-24 labels, room 16 blue 23-24 LED control 45 iris 24 light, status indicator 6, 45, 63 red 23-24 behavior 45 gamma setting 23-24 meaning of colors 6, 63 getting help 30 lighting settings 23, 43-44 guest access 15...
Page 75 Complete Manual for PrimeSHOT HDMI PTZ Cameras direction 26 RJ-45 connectors 5 speed 25, 37 room information 16 pan/tilt 42, 50, 64 Room Labels page (web) 16 recalibration 50, 64 rotary switch settings 5 storing as a preset 42 RS-232 commands See VISCA commands passwords 13, 15 RS-232 communication settings 8 admin 13, 15...
Page 76 Complete Manual for PrimeSHOT HDMI PTZ Cameras settings 19, 21-22, 48 state 47 wall mount 9 Streaming page (web) 18-22 warranty 4 streaming URL 19 web browsers supported 12 switch settings 9 web interface 12, 14-16, 18-22, 30, 32 image flip 9 accessing 12 switch, video resolution 5 Controls page 32...
Page 77 Vaddio is a registered trademark of Legrand AV Inc. All other brand names or marks are used for identification purposes and are trademarks of their respective owners. All patents are protected under existing designations. Other patents pending.

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