Ametek Service And Aftermarket Sales Support - Ametek 241CE II Operator's Manual

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AMETEK SERVICE and AFTERMARKET SALES SUPPORT

• PRE-lNSTALLATlON INSPECTIONS
To ensure you order the correct analyzer with the
options your operation requires, schedule a factory-
trained Service Engineer to inspect the proposed ana-
lyzer location. The on-site charge for this visit can be
deducted from the start-up charge if you select that
option.
• START UPS
Your decision to buy an AMETEK analyzer is greatly
appreciated. After the time and money spent on your
analyzer, wouldn't you expect a fast and successful start
up? We can ensure that will happen! Schedule us to be
there before you power up the system. We will guaran-
tee a satisfactory commissioning of your analyzer.
• WARRANTY VALIDATION
Upon start-up, we will validate your 1-year warranty.
AMETEK's warranty policy covers all parts and on-site
time. Incurred costs will be the responsibility of the
customer.
• WARRANTY EXTENSIONS
AMETEK offers a 2- or 3-year warranty extension for
your analyzers. The warranty is identical to the original
policy supplied with the analyzer. Contact AMETEK
Service for more details.
• SPARE PARTS
These parts allow each customer to properly maintain
their analyzers according to the Analyzer Preventive
Maintenance Schedule (Chapter 6), to ensure optimal
operations.
The choice is yours...
Whether by phone or in person, we can meet the needs required to keep your
analyzer running at peak performance. Our factories are located in Calgary,
Alberta and Newark, Delaware with a Sales & Service Centre in Houston,
Texas. Depending on the programs you select, we will have a factory-trained
representative talking to you within minutes – 24 hours a day, 365 days a year
or on-site within 24 hours. We stock parts at all three locations.
ANYTIME / ANYWHERE
• ASAP
AMETEK SERVICE ASSISTANCE PROGRAM. AM-
ETEK's exclusive ASAP program lets you select a
service package from a menu of service options. ASAP
options include 24-hour phone support, 24-hour on-
site guarantee, rapid parts shipment, and many more
service benefits. ASAP plans may be written to provide
coverage for a single analyzer, or all of the AMETEK
process analyzers at your facility.
• AFTERMARKET SALES
Our Aftermarket Sales group will keep you supplied
with the parts to maintain your analyzer to factory
specifications. This is also the group that will keep your
analyzer current with upgrades and retrofits.
• TECHNICAL SUPPORT
Just call AMETEK and a factory trained Service Engi-
neer will be there to answer your questions. With over
200 years of combined field service experience, our
engineers are available to provide operational support
or troubleshooting expertise.
• TRAINING
We will train your service technicians at our Technology
Transfer Centres located in Calgary, Newark, or at your
facility. Our TTCs have equipment similar to yours for
hands-on training. A diploma will be presented upon
completion of the course.
PROCESS INSTRUMENTS
Canada: 1-800-661-9198 U.S.A.: 1-800-537-6044
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Service and Parts 7-3