General Information About Troubleshooting - Thermo Scientific thermoscientific Vanquish UHPLC System Operating Manual

8 • Troubleshooting
8.1

General Information about Troubleshooting

Status Indicators
Chromeleon Audit Trail Messages
Page 114
This section gives information about operating issues that might occur
during the operation of a Vanquish system.
If you are unable to resolve a problem following the instructions given
here or if you experience problems that are not covered in this section,
contact Thermo Fisher Scientific Technical Support for assistance. See
the contact information at the beginning of this manual.
To facilitate device identification, have the serial number and technical
name available when communicating with Thermo Fisher Scientific.
The status indicator LED bar (Light Emitting Diodes) on the front side of
each module and the STATUS LED on the keypad inside each module
provide quick visual feedback on the operational status of the module. If
the firmware detects a problem, the status indicators are red.
If the device firmware detects a problem, the problem is reported to the
Chromeleon software.
The Chromeleon software logs information about all events related to
instrument operation for the current day in an Audit Trail. The Audit
Trail is named with the current date, using the format yyyymmdd. For
example, the Audit Trail for May 15, 2019, is named 20190515.
The Instrument Audit Trails can be found on the ePanel Set (Audit
ePanel). In addition, Audit Trails for each instrument are available in the
Console Data view, in the folder of the Instrument.
Messages in the Chromeleon Audit Trail are preceded by an icon. The
icon identifies the seriousness of the problem (refer to the Chromeleon
Help). For possible causes and recommended remedial actions, see the
Messages section in the Operating Manual of the module that is in error
state.
UHPLC System
Operating Manual