Humminbird HELIX Series Operation Manual page 128

Email Files to Technical Support
If you're working with Humminbird Technical Support to troubleshoot a sonar-related issue, they may ask you to send a screen
snapshot or recording to them for review. Use the instructions in this section to email a saved screen snapshot or recording to
Humminbird Technical Support. For more information, see humminbird.com.
Email a Saved Screen Snapshot
1. Install the SD or microSD card (and adapter) with the saved screen snapshots and recordings into your personal computer.
CAUTION! On the microSD or SD card, you will see that a DAT (or a .TXT) file is created for every .PNG screen snapshot. This data
file is required for viewing the screen snapshots from your control head, so don't delete these files. See HELIX Control Head for
compatibility details.
2. Open your email account and compose a new message.
If Technical Support has provided a customer number, include it in the subject line.
3. Attach the screen snapshot files to the message. For each screen snapshot, attach the Sxxxxx.PNG file.
Folder: Screen Snapshots are saved in the SNAPSHOT folder on the microSD or SD card.
File Names: The .PNG file and .DAT file for each screen snapshot have the same name. Unless you have edited the name,
screen snapshots start with S.
4. Repeat step 3 for each screen snapshot.
5. Send the email to Humminbird Technical Support.
NOTE: If the attached files are large, you may need to use win-zip or a similar program to compress the files and send them via email.
Email a Saved Recording
1. Install the microSD or SD card adapter with the saved screen snapshots and recordings into your personal computer.
CAUTION! On the microSD or SD card, you will see that a DAT (or a .TXT) file is created for every recording folder. This data file is
required for viewing the recordings on your control head, so don't delete these files. See HELIX Control Head for compatibility
details.
2. Open your email account and compose a new message.
If Technical Support has provided a service number, include it in the subject line.
3. Attach the Rxxxxx.DAT file for the recording to the message.
Folder: Recordings are saved in the RECORD folder on the microSD or SD card.
4. Attach all the files in the Rxxxxx folder to the message. Open the RECORD folder, and open the folder with the Recording
name.
Folder: Recordings are saved in the RECORD folder on the microSD or SD card. Unless you have edited the name, recordings
start with R. Open the Rxxxxx folder for the recording. For example, to send the files for the R00001 recording, open the
R00001 folder.
File Names: Attach all the .SON files and .IDX files in the recording folder.
5. Repeat step 3 and 4 for each recording.
6. Send the email to Humminbird Technical Support.
NOTE: If the attached files are large, you may need to use win-zip or a similar program to compress the files and send them via email.
Screen Snapshots and Recordings
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