kruss K11 MK3 User Manual page 11

General information
Send us the measuring instrument or accessories
!
Do not dispatch the measuring instrument or accessories without consulting
KRÜSS customer support.
Components which are not directly affected by the damage may also have to be
sent with the unit. KRÜSS customer support will advise you on the necessary
scope of the shipment.
!
Remove liquids (e.g. samples, temperature control liquid) completely from the
instrument and the accessories.
!
Clean the unit or accessories before dispatch. This applies particularly if there is
contamination due to hazardous substances.
!
Use the original packaging to pack the instrument or accessories. If you no longer
have the original packaging, it must be ordered from KRÜSS at the customer's
expense.
!
Pack all components separately which were packed separately when the unit was
supplied. Do not dispatch the unit in the assembled state.
!
If the instrument or accessories were provided with transportation locks, refit these
before shipping.
!
Use box-in-box packaging.
Our customer support department will be pleased to advise you regarding the
proper packaging.
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