Contacting Keysight; Shipping An Item To Keysight For Service Or Repair - Keysight Technologies N5290/1A PNA Series Service Manual

General Product Information
Keysight Support, Services, and Assistance
For more information on these and other service, please visit,
https://www.keysight.com/find/calibration
on page
services are available on a per-incident basis. Visit this InfoLine web site or
contact Keysight to obtain a quote.

Contacting Keysight

To contact Keysight for sales and technical support, refer to support links on
the following Keysight websites:
specific information and support, software and documentation updates):
http://www.keysight.com/find/assist
repair and service).
If you do not have access to the Internet, please contact your Keysight field
engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.
To contact Keysight for sales and technical support, refer to support links
on the following Keysight websites:
(product specific information and support, software and documentation
updates)
information for repair and service).

Shipping an Item to Keysight for Service or Repair

IMPORTANT! Keysight Technologies reserves the right to reformat or
replace the solid state drive in your analyzer as part of its repair. This will
erase all user information stored on the solid state drive. It is imperative,
therefore, that you make a backup copy of your critical test data located
on the analyzer's solid state drive before shipping it to Keysight for repair
If you wish to send your system to Keysight Technologies for service or repair:
— Contact Keysight to open a service order. Refer to
page
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Ship the analyzer using the original or comparable packaging and antistatic
materials. Shipping the analyzer in anything other than the original or
comparable packaging and antistatic materials may result in
non-warranted damage.
— Contact Keysight for instructions on where to ship your analyzer.
Keysight N5290/1A Service Guide
2-7. If the warranty or calibration plan period has expired, these
http://www.keysight.com/find/assist
2-7.
or refer to
http://www.keysight.com/find
(worldwide contact information for
http://www.keysight.com/find
(worldwide contact
"Contacting Keysight" on
"Contacting Keysight"
(product
.
2-7