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CallPilot services
The Service Name pane shows the status of services from a CallPilot perspective. The status
shown in the Windows Services Control Panel can state that a service is running, but it may
not actually be fully running or in service from a CallPilot perspective. Refer to the System
Monitor tool Channel Monitor tab for the true status.
The services listed under Service Name are either running or in full service when CallPilot is
functioning optimally. If any CallPilot services are stopped, investigate the cause. Call Avaya
technical support for assistance.
Note:
Although Avaya recommends that you investigate any stopped services, some services are
not critical. CallPilot can continue to handle call processing even with some services
stopped.
The critical services that are required for basic CallPilot call answering are listed in the following
table. For your reference, the equivalent names as they appear in the Windows Control Panel
are also listed.
CallPilot System Monitor
CTMS Service
Telephony (TAPI)
MCE SLEE
MCE Notification
MAS Notification
MAS CCR
MAS BCR
SQL Anywhere
MAS MltmediaCache
MAS MltmediaVol1
MAS MltmediaVol102 (TRP only)
MAS MltmediaVol103 (TRP only)
MAS Rsrc. Pckg. 1
Avaya CallPilot® 600r Server Maintenance and Diagnostics
Windows Control Panel equivalent
CTMS Server
Telephony Service
CallPilot SLEE Service
CallPilot MWI Service
CallPilot Notification Service
CallPilot Call Channel Router
CallPilot Blue Call Router
Adaptive Server Anywhere—DB_SQLANY
CallPilot Multimedia Cache
CallPilot Multimedia Volume 1
CallPilot Multimedia Volume 102 (TRP only)
CallPilot Multimedia Volume 103 (TRP only)
CallPilot Resource Package1
CallPilot services
December 2010
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