Page 1 Avaya CallPilot® 201i Server Maintenance and Diagnostics NN44200-705, 01.05 December 2010...
Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.
Page 3: Table Of Contents
Contents Chapter 1: Customer service....................9 Getting technical documentation........................9 Getting product training.............................9 Getting help from a distributor or reseller......................9 Getting technical support from the Avaya Web site..................10 Chapter 2: About this guide....................11 In this chapter..............................11 Maintenance and diagnostics overview......................11 Introduction..............................11 Who should read this guide..........................11 Resolving system problems..........................12...
Page 4 Chapter 5: Using CallPilot Manager to monitor hardware...........49 In this chapter..............................49 Understanding fault management........................50 Introduction..............................50 Event processing.............................50 Alarm notification.............................50 Section A: Tools for isolating and fixing hardware problems................51 In this section..............................51 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 5 Viewing the last diagnostic results........................67 Introduction..............................67 Last diagnostic results.............................69 Section C: Working with the Multimedia and Channel Monitors..............70 In this section..............................70 Working with the Multimedia Monitor......................70 Introduction..............................70 Working with the Channel Monitor........................71 Introduction..............................71 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 6 Chapter 6: Using Avaya CallPilot® system utilities.............75 In this chapter..............................75 Overview.................................75 Introduction..............................75 Accessing the system utilities.........................76 Diagnostics Tool..............................76 Introduction..............................76 To access the Diagnostics Tool........................76 To enable startup diagnostics..........................77 To disable startup diagnostics.........................77 PEP Maintenance utility..........................78 Introduction..............................78 To access the PEP Maintenance utility......................78 Session Trace..............................79...
Page 7 Equipment required............................108 Before you begin............................108 Replacing Multimedia Processing Cards.......................110 Introduction..............................110 Supported MPC-8 card versions........................110 What the MPC-8 card looks like........................110 Correct card insertion............................111 Location of MPC slots............................112 Index............................115 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 8 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 9: Chapter 1: Customer Service
Chapter 1: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 9 •...
Page 10: Getting Technical Support From The Avaya Web Site
Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Avaya CallPilot® 201i Server Maintenance and Diagnostics...
Page 11: Chapter 2: About This Guide
Who should read this guide This guide is for administrators, technicians, and engineers responsible for maintaining an Avaya CallPilot server. It is intended to act as a guide for: • using system tools to identify the cause of system problems •...
Page 12: Resolving System Problems
Preparing for hardware or software maintenance The CallPilot Installation and Configuration Task List (NN44200-306) explains how to restart, shut down, and power up the Avaya CallPilot server. You may be asked to perform one or more of these tasks while maintaining your server.
Page 13: Resolving System Problems
Using CallPilot Manager to monitor Maintenance page in CallPilot Manager hardware on page 49 use the following CallPilot system utilities: Using Avaya CallPilot® system utilities page 75 • Diagnostics Tool • System Monitor Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 14: Using The Callpilot Administrator's Guide
• monitor display problems • server-to-network connection problems • remote access connection problems • CallPilot application problems Replacing hardware components Introduction This guide describes how to replace or install hardware components as follows: Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 15: Approved Replacement Parts
Caution: Risk of system damage The use of parts that are not approved by Avaya can cause serious system problems or void your Avaya warranty. Preparing for maintenance activities Before you proceed with hardware maintenance activities, review the CallPilot Installation and Configuration Task List (NN44200-306) for the following information: •...
Page 16 Configuration and Testing Guides Meridian 1 and CallPilot Server Configuration Guide (NN44200-302) T1/SMDI and CallPilot Server Configuration Guide (NN44200-303) Communication Server 1000 System and CallPilot Server Configuration Guide (NN44200-312) Unified Messaging Software Installation Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 17 Alternate Command Interface Quick Reference Card (NN44200-116) Multimedia Messaging User Guide (NN44200-106) Speech Activated Messaging User Guide (NN44200-107) Desktop Messaging User Guide for Microsoft Outlook (NN44200-103) Desktop Messaging User Guide for Lotus Notes (NN44200-104) Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 18 About this guide Desktop Messaging User Guide for Novell Groupwise (NN44200-105) Desktop Messaging User Guide for Internet Clients (NN44200-108) Desktop Messaging User Guide for My CallPilot (NN44200-109) Voice Forms Transcriber User Guide (NN44200-110) Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 19: Chapter 3: Troubleshooting Your Avaya Callpilot® System
33 Overview Introduction This guide provides instructions for using the resources provided by your 201i system. Use these resources to determine the cause of system problems, and then resolve them. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 20: Leds And Hex Display On The 201I Server Faceplate
Status LEDs and HEX display location on page 21 Interpreting the power status LED on page 22 Interpreting the MPC slot LEDs on page 23 Interpreting the network and drive activity LEDs on page 24 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 21: Status Leds And Hex Display Location
Interpreting the HEX display on page 26 Status LEDs and HEX display location The following diagram shows the location of the status LEDs and HEX display on the 201i server's faceplate. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 22: Interpreting The Power Status Led
It is safe to remove it from the switch. Note: When the LED is lit, the HEX display may display one of the following: T:XX, F:XX, HOST, or DOWN. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 23: Interpreting The Mpc Slot Leds
• The server has completed the startup sequence and is running. Note: You must courtesy down Avaya CallPilot, and then shut down the operating system before you can remove the 201i server from the switch. For instructions, see "Powering down the server" in the CallPilot Installation and Configuration Task List.
Page 24: Mpc Slot Led Indications
It is safe to remove the MPC from the server. Interpreting the network and drive activity LEDs Introduction The 201i server provides four LEDs to indicate ELAN Subnet, Avaya server subnet, SCSI device, and IDE hard drive activity. They are labeled as follows: LED label...
Page 25: Network Led States
IDE hard drive is idle. the IDE hard drive is being accessed. SCSI device LED states IF the S LED is THEN the SCSI device is idle, or the driver is not loaded. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 26: Interpreting The Hex Display
For more details, see Startup diagnostic codes page 28. P:XX An Extended POST error has occurred, where XX represents a two-character code. If the error is a Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 27 The severity of this event is treated as higher-than-critical. Note: If you observe "???" or anything else on the display, contact your Avaya technical support representative. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 28: Section B: Startup Diagnostics
Troubleshooting startup problems on page 33 Startup diagnostic codes Introduction HEX display diagnostic codes are divided into the following two categories: • critical startup diagnostics • non-critical operating system and switch diagnostics Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 29: Critical Startup Diagnostic Codes
If a noncritical operating and switch diagnostic test fails, the HEX display stops at the failed test. The remaining diagnostics are not performed. The start sequence continues, but server functionality can be compromised. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 30 Initialization of the second DS30x interface failed. The first DS30x interface is OK. Switch acknowledgement complete CRI, FAIL, MAJ, MIN, or The operating system startup is complete, WARN and CallPilot Fault Management takes over. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 31: P:xx Failure Codes
Important: POST Terminal errors that result in a system halt do not appear on the HEX display. If you cannot use the HEX display to determine the cause of a system halt, contact your Avaya technical support representative. Startup sequence description Introduction The following table describes the startup sequence and the diagnostic stages that occur.
Page 32 If the Maintenance Configuration Detection Information box appears, click OK unless you want a reminder to configure the server. Completion of operating system start sequence. The 8051 system controller is running normally. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 33: Troubleshooting Startup Problems
Allow 5 minutes for the start cycle to complete. 4. Refer to the CallPilot Troubleshooting Guide for other suggestions. 5. If you still cannot find the cause of the failure, call your Avaya technical support representative. Avaya CallPilot® 201i Server Maintenance and Diagnostics...
Page 34 Viewing event logs on page 36. 5. Refer to the CallPilot Troubleshooting Guide for other suggestions. 6. If you still cannot find the cause of the failure, call your Avaya technical support representative. Avaya CallPilot® 201i Server Maintenance and Diagnostics...
Page 35: Chapter 4: Using The Operating System Online Diagnostic Tools
This section describes how to access the runtime online diagnostic tools provided by the operating system server software. Use these tools when a serious problem prevents the use of the Avaya CallPilot® diagnostic tools that are available in Avaya CallPilot Manager. Caution: Risk of software corruption Do not run any utilities that are not documented in this guide.
Page 36: Operating System Diagnostics
CallPilot <switch model> and CallPilot Server Configuration guide for your switch and server), the HEX display should show PASS, and messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 37: Types Of Event Logs
Event Viewer window. See also To use the operating system Event Viewer on page To use the operating system Event Viewer 1. Click Start → Programs → Administrative Tools → Event Viewer. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 38 2. To view a log, click the name of the log in the left frame of the window. The illustration shows an example of the Application log. An example of a System log appears in the following illustration. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 39 38. 5. Use the error description to help determine how to resolve errors. Note: If the error persists or does not suggest a solution, contact your Avaya support representative. 6. Click Close. Result: The event log reappears.
Page 40: Using Tcp/Ip Diagnostic Tools
Ipconfig default If you run the command without flags, it displays the IP address, subnet mask, and default gateway for each adapter bound to TCP/IP. Ipconfig command syntax ipconfig /[ ] Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 41: The Ping Command
[-s count] [[-j host-list] | [-k host-list]] [-w timeout] destination-list Parameter Description Pings the specified host until interrupted. Resolves addresses to host names. -n count Specifies the number of echo requests to send. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 42: The Tracert Command
To-Live (TTL) values to the destination. • Each router along the path must decrement the TTL on a packet by at least 1 before forwarding it, so the TTL is effectively a hop count. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 43: Tracert Syntax
Result: The Command Prompt window appears. 2. At the prompt, type the following command: tracert [-d] [-h maximum_hops] [j host_list] [-w timeout] [target name] Example: tracert 200.286.0.32 210 200.236.0.04 3. Press Enter. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 44: The Arp Command
The entry is permanent. To run the arp command from the operating system 1. Click Start → Programs → Accessories → Command Prompt to display the command prompt window. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 45: The Nbtstat Command
Displays both client and server sessions, listing the remote hosts by IP address only. Displays both client and server sessions, and attempts to convert the remote host IP address to a name using the HOSTS file. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 46: The Netstat Command
Shows connections for the protocol specified by proto. Proto can be tcp or udp. If used with the -s option, proto can be tcp, udp, or ip. Displays the contents of the routing table. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 47 Result: The Command Prompt window appears. 2. At the prompt, type netstat with the required parameters. 3. Press Enter. Result: The system runs the netstat utility. 4. Type Exit to exit the Command Prompt window. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 48 Using the operating system online diagnostic tools Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 49: Chapter 5: Using Callpilot Manager To Monitor Hardware
67 Section C: Working with the Multimedia and Channel Monitors on page 70 Working with the Multimedia Monitor on page 70 Working with the Channel Monitor on page 71 Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 50: Understanding Fault Management
MPC-8 card switching to disabled status. All events are reported to the fault management server, a subsystem within the Avaya CallPilot server. The fault management server enables the server to listen and respond to its clients.
Page 51: Section A: Tools For Isolating And Fixing Hardware Problems
Note: Based on the CallPilot server type, and the type of switch connected to CallPilot, some of these components may not appear on your system. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 52: Detecting Hardware Problems
(hearing other conversations) • system administrator logon difficulties • alert icons on the Maintenance page Alarm Monitor Introduction Use the Alarm Monitor to investigate one or more raised alarms. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 53: About Alarms
Event Browser (see Event Browser page 54). See also For detailed information on how to use the Alarm Monitor, refer to the CallPilot Administrator's Guide (NN44200-601), or the CallPilot Manager online Help. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 54: Event Browser
5. Repeat steps on page 54 and on page 54 to view more events, if necessary. 6. If the solution to the problem is not apparent, contact your Avaya technical support representative. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 55: See Also
Channel and Multimedia Monitors Introduction The Channel Monitor shows the status of call channels. The call channels are the connections between the server and the switch that carry the call signals to CallPilot. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 56: Disabling Call Channels
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Avaya recommends that you disable all call channels first. There are two ways to disable the call channels: • Courtesy stop the channels (preferred method).
Page 57: Introducing The Maintenance Page
This information typically includes the following details: • the name, class, type, series, or version of a component • various capabilities of a component (for example, whether a component is removable) Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 58: Maintenance Activities For Each Component
Replaceable? stop? available? Motherboard Yes (IPE server) Media Bus MPB board Time Switch MPCs (embedded on embedded: No MPB boards or on MPC-8 cards: Yes MPC-8 cards) (embedded on the IPE Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 59: Viewing Component States
The component is working and currently involved in processing a call. Disabled The diagnostic failed. Idle The component is working but not currently involved in processing a call. InTest A diagnostic is running on the resource or device. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 60: Alert Icons
4. Continue clicking the plus sign (+) until the component with which you want to work is visible. 5. Click the hardware component with which you want to work. Result: The Maintenance page refreshes to show details about the component. 6. Scroll down to the Maintenance section. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 61: Starting And Stopping Components
Start and stop components from the Maintenance section on the Maintenance page. Important: Avaya recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy down CallPilot, use the following: •...
Page 62: Courtesy Stop
MPCs (embedded on the IPE Takes the selected MPC out of service. server or on MPC-8 cards) Multimedia channels Takes the selected DSP out of service. Channels Takes the selected DS30X channel out of service. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 63 OK, the component is put out of service after all calls are finished. Stop Click this button to take the selected component out of service immediately. All calls that are in progress are disconnected immediately. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 64: Running Integrated Diagnostics
61. Components that have diagnostic tests available The following table identifies the components on which you can run diagnostics. Component Diagnostics Replaceable? available? Motherboard Yes (IPE server) Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 65: Diagnostic Tests Available For Each Component
(such as the Time Switch), you must either replace its parent component or contact your Avaya technical support representative, depending on the component. Important: Avaya recommends that you courtesy stop rather than stop a component if possible. For instructions, see Starting and stopping components on page 61 To run a diagnostic test 1.
Page 66 7. Scroll down to the Diagnostics section. Result: The following illustration shows the Diagnostics section for an MPC-8 card (removable MPC.: 8. Check the check box for each diagnostic that you want to run. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 67: Viewing The Last Diagnostic Results
You can review the results of previously run diagnostics by clicking the Get Last Results button for a component. To view the last diagnostics result Important: Avaya recommends that you courtesy stop rather than stop a component if possible. For instructions, see Starting and stopping components on page 61.
Page 68 Using CallPilot Manager to monitor hardware 7. Check the check box for each diagnostic for which you want to review results. 8. Click Get Last Result. Result: The results appear in the Diagnostic Results box. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 69: Last Diagnostic Results
The results of the last diagnostic test display the following information in the Diagnostic Results box: • diagnostic title • diagnostic result: pass or fail • the date and time the test was completed Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 70: Section C: Working With The Multimedia And Channel Monitors
THEN all of the channels associated with a check the check box to the left of the DSP that you want to stop or start. Repeat this step for each DSP. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 71: Working With The Channel Monitor
1. Run CallPilot Manager and log in. 2. In CallPilot Manager, click Maintenance → Channel Monitor. Result: The Channel Monitor page appears, showing the DS30X (also known as DS0) channels associated with each DS30X link. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 72 Result: If you clicked Courtesy Stop or Stop, you are asked to confirm the Courtesy Stop or Stop. Click OK. The selected channels change to off-duty or on-duty status, according to the action you chose. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 73 Introduction Note: If the buttons are not available, wait a few seconds for the page to refresh. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 74 Using CallPilot Manager to monitor hardware Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 75: Chapter 6: Using Avaya Callpilot® System Utilities
Provides detailed information about the activity in a user's mailbox and the state of the message waiting indicator (MWI). System Monitor Displays the following information: • the status of all CallPilot channels • the status of all CallPilot services Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 76: Accessing The System Utilities
→ System Utilities menu. Diagnostics Tool Introduction The Diagnostics Tool allows you to enable or disable Avaya CallPilot startup diagnostics. CallPilot startup diagnostics automatically identify hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus).
Page 77: To Enable Startup Diagnostics
To disable startup diagnostics Important: Avaya recommends that you leave the startup diagnostics turned on. When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus).
Page 78: Pep Maintenance Utility
Result: A list of all installed PEPs appears in the left pane. 3. If you want to review the readme file associated with a PEP, click the PEP, and then click Read. Result: The readme file opens in Notepad. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 79: Session Trace
1–2 days. To access the session trace tool From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session Trace Tool. Result: The MCE Session Trace window appears. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 80: To Find A Session
Using Avaya CallPilot® system utilities To find a session 1. From the Session Type drop-down menu, choose the type of session. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 81 If you selected All Session Types for a user, the session type information appears to the right of the window. 4. Double-click the session type to display the session information. Result: The Session Type information appears at the bottom of the window. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 82: Session Type Information
Using Avaya CallPilot® system utilities Session type information Figure 1: Call Answering session type information Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 83 Session type information Figure 2: Expired messages session type information Figure 3: Express Messaging session type information Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 84 Using Avaya CallPilot® system utilities Figure 4: Logon OK session type information Figure 5: Selective Restore session type information Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 85: System Monitor
Click the other tabs to view the information on those tabs. About the Channel Monitor tab The following iillustration shows the Channel Monitor tab, followed by a description of its contents Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 86: Callpilot Services
The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of this. Call Avaya technical support for assistance. Note: While any stopped services should be investigated, some services are not critical. CallPilot may continue to handle call processing even with some services stopped.
Page 87: Dsps
DS30 link). Each box in the row represents one DS30X channel. For the 201i server, the DS30X link to the switch is supported by the connection of the server to the switch backplane. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 88: About The System Info Tab
PEP information and configured Service DNs are listed in the bottom part of the window. About the Legend/Help tab The following iillustration shows the Legend/Help tab. Consult this tab for descriptions of the icons found in the Channel Monitor tab Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 89 About the Legend/Help tab Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 90 Using Avaya CallPilot® system utilities Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 91: Chapter 7: Performing Hardware Maintenance And Mechanical Assembly
Before you can begin component replacement, you must do the following: • Gather the tools you need. • Remove the 201i server from the switch. • Become familiar with component layout on the 201i server. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 92: Equipment Required
You must remove the server from the switch before you replace the following components: • hard drive • software feature key (dongle) Note: You can replace an MPC-8 card without powering down the 201i server. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 93: Equipment Required
Replace the server only if you are instructed to do so. For activities that are not supported as field procedures, you must return the server to Avaya for service. This section summarizes the procedure for replacing the server. References are made to specific component replacement procedures where applicable.
Page 94: 201I Server Component Diagram: Exploded View
Multimedia Processing Cards on page 110). 4. Shut down the installed server (refer to "Starting up and shutting down the Avaya CallPilot® server" in the CallPilot Installation and Configuration Task List). 5. Power down the server by unseating it from the back plane. Wait 15 seconds to complete powering down, then remove the server.
Page 95: 201I Server Component Diagram: Complete Assembly
201i server component diagram: complete assembly 201i server component diagram: complete assembly The following diagram shows the 201i server when it is completely assembled. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 96: Legend
Performing hardware maintenance and mechanical assembly Legend Item Description Heat sink Hard drive power cable Hard drive data cable Secondary backplane connector pin Secondary backplane connector 3.5" IDE hard drive Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 97: Replacing The Ide Hard Drive
NTRH9107E5 hard drive replacement kit. The kit description and assembly instructions are described later in this section. The 2.5 inch hard drive is ordered separately. See the Avaya price book for particulars. Equipment required The following equipment is required for this procedure: •...
Page 98: Before You Begin
The following diagram shows the hard drive in its assembled state. Note: The following four diagrams depict the 3.5 inch hard drive assembly. The 2.5 inch drive assembly is slightly different, but the removal instructions for the assembly are the same. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 99 Remove the screw at the bottom of the stiffener cage. c. Remove the two screws on the hard drive stiffener cage (along the backplane edge of the server). See the following diagram. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 100 Slide one hand as far as you can beneath the hard drive so that it is securely supported and you can touch the data cable connector on the motherboard. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 101 Hard drive assembly diagram 3. Use the pull tabs to gently remove the data cable connector from the motherboard. See the following diagram. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 102 The slot in the drive assembly goes over the PCI connector on the motherboard. 11. Fasten the two screws on the back of the motherboard. 12. Fasten the screw on the stiffening cage. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 103 Quantity Description Power coupler, large to small 2.5 inch disk drive. This item is ordered separately. Check the Avaya price book for ordering procedures. Screws (for mounting the hard drive on the bracket) Small drive bracket Tie wrap 2.5 inch hard drive adaptor Avaya CallPilot®...
Page 104 The diagram below shows the bottom of the bracket assembly and hard drive. 8. Loop the red and black power wires under the hard drive adaptor and mount the power coupler between the two tabs on the bracket. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 105 These screws are item number 8 in the replacement kit 14. Connect the flat flexible data cable from the drive to the motherboard connector Caution: Risk of equipment damage Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 106 Performing hardware maintenance and mechanical assembly Ensure the pins on the data connector on the motherboard line up correctly with the data cable connector. 15. Connect the drive power connector to the motherboard power connector. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 107 Hard drive assembly diagram Figure 8: Mounting the drive assembly on the motherboard Figure 9: Hard drive assembly mounted on Motherboard Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 108: What Is Next
201i server component diagram: exploded view on page 94 To replace the software feature key 1. Use the flat blade of the screwdriver to lift the clip that secures the software feature key to the motherboard. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 109 3. Insert the software feature key into the socket on the replacement server, lip side up. When the software feature key (dongle) is correctly installed, it is firmly seated in its socket. See the following diagram. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 110: Replacing Multimedia Processing Cards
Performing hardware maintenance and mechanical assembly Replacing Multimedia Processing Cards Introduction The Avaya MPC-8 card supports multimedia telephony services on the 201i server. Note: The 201i server motherboard contains one built-in MPC. This MPC is known as MPC 1. Supported MPC-8 card versions The 201i server supports MPC-8 cards, Release 14 or later.
Page 111: Correct Card Insertion
Caution: Risk of equipment damage If you force the card into the slot incorrectly, this can result in damage to the MPC-8 card and the 201i server. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 112: Location Of Mpc Slots
The MPC has been recognized by the 201i server software and has been powered up. On, then off The MPC has been successfully powered down. It is safe to remove the card. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 113 1. Ensure that the MPC-8 card label is facing one of the following ways: facing to the right if the 201i server is inserted into the IPE shelf (see the following diagram) Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 114 Configuration Wizard. 5. Start the MPC-8 card and its channels. Result: For instructions, see Starting and stopping components on page 61. Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 115: Index
............... Event Browser, using ........Courtesy stop, description .......... events CRI (fault status), what to do ........about ............critical services, CallPilot ..........investigating ..........critical startup diagnostics .......... fault management Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 116 ..............power status ............events purpose ..............about .............. SCSI device ............investigating ............Legend/Help tab ............logs event, viewing ............FAIL (fault status), what to do ........types, viewing ............Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 117 ...... arp ................ syntax ..............ipconfig ..............power status LED ............nbtstat ..............netstat ..............ping ..............tracert ..............replacement parts, obtaining ........tracert command ........... Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...
Page 118 ...... PEP Maintenance ........... syntax ..............Session Trace ..........training ................. System Monitor ..........troubleshooting overview ............resources ............in this guide ........... WARN (fault status), what to do ......... utilities Avaya CallPilot® 201i Server Maintenance and Diagnostics December 2010...

Avaya CallPilot 201i Maintenance And Diagnostics

Chapter 1: Customer Service

Chapter 2: About this Guide

Chapter 3: Troubleshooting Your Avaya Callpilot® System

Chapter 4: Using the Operating System Online Diagnostic Tools

Chapter 5: Using Callpilot Manager to Monitor Hardware

Chapter 6: Using Avaya Callpilot® System Utilities

Chapter 7: Performing Hardware Maintenance and Mechanical Assembly

Index

Quick Links

Troubleshooting

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