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Monitoring multimedia hardware
5. Click the hardware component with which you want to work.
6. Scroll down to the Maintenance section.
7. View the state of the selected component in the State box.
Starting and stopping components
After you stop a component, you take it out of service and prevent it from operating. You must
stop a component before you can replace it (if the component is replaceable) or run a diagnostic
test on it.
To bring an out-of-service component back into service, you must start it.
Start and stop components from the Maintenance section on the Maintenance screen.
Important:
Avaya recommends that, if possible, you courtesy stop a component. Courtesy stop is
available only at the individual channel level.
To courtesy stop CallPilot, use the following:
• Multimedia Monitor—to courtesy stop a range of multimedia channels
• Channel Monitor—to courtesy stop a range of call (DS30X, also known as DS0)
channels
Stop versus courtesy stop
The following two methods of taking a component out of service allow you to choose how active
calls are affected.
Courtesy stop
A courtesy stop takes the component out of service only after the component completes
processing the active call.
• If the component is currently processing a call, the call is not dropped; the component
remains active until the call is finished.
• If the component is not currently in use, the component is taken out of service immediately.
52
Avaya CallPilot® 600r Server Maintenance and Diagnostics
Result: The Maintenance screen refreshes to show details about the component.
December 2010
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