Running Integrated Diagnostics - Avaya CallPilot 600r Maintenance And Diagnostics

Monitoring multimedia hardware
6. Scroll down to the Maintenance section.
7. Click Courtesy Stop or Start as required.

Running integrated diagnostics

Run diagnostic tests from the Diagnostics section on the Maintenance screen in the following
circumstances:
• You want to ensure that a component is operating properly after installing or reinstalling it.
• The CallPilot server is having trouble processing incoming calls and you are hoping that
diagnostic results can tell you why.
Problems include static, dropped calls, and cross talk (hearing another conversation).
54 Avaya CallPilot® 600r Server Maintenance and Diagnostics
Result: The Maintenance screen refreshes to show details about the component.
Button
Start If the selected component is out of service, click this button to
put it into service.
Courtesy Stop Click this button to take the selected component out of service.
CallPilot waits for calls to complete before disabling the
component.
Important:
If you are courtesy stopping all components (that is, you are
taking the entire system down), ensure that you inform all
administrators, desktop messaging users, and Web
messaging users so that they can log off their sessions before
you proceed.
The system asks you to confirm the courtesy stop. If you click
OK, the component is put out of service after all calls are
finished.
Stop Click this button to take the selected component out of service
immediately. All calls that are in progress are disconnected
immediately.
Important:
If you are stopping all components (that is, you are taking the
entire system down), ensure that you inform all
administrators, desktop messaging users, and Web
messaging users so that they can log off their sessions before
you proceed.
Description
December 2010