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Avaya CallPilot 600r Maintenance And Diagnostics

Avaya CallPilot 600r Maintenance And Diagnostics

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Avaya CallPilot® 600r Server Maintenance
and Diagnostics
5.0
NN44200-703, 01.09
December 2010

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Summary of Contents for Avaya CallPilot 600r

  • Page 1 Avaya CallPilot® 600r Server Maintenance and Diagnostics NN44200-703, 01.09 December 2010...
  • Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.
  • Page 3 Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 4 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 5: Table Of Contents

    Chapter 1: Customer service....................9 Getting technical documentation........................9 Getting product training.............................9 Getting help from a distributor or reseller......................9 Getting technical support from the Avaya Web site..................10 Chapter 2: Outlining maintenance and diagnostics activities..........11 In this chapter..............................11 600r server features............................11 Front control panel and features........................11 Rear panel controls and features........................12...
  • Page 6 If a diagnostic test fails or cannot be performed.....................55 Viewing the last diagnostic results........................57 Working with the Multimedia Monitor......................57 Working with the Channel Monitor........................59 Chapter 6: Using Avaya CallPilot® system utilities.............61 In this chapter..............................61 Overview.................................61 Accessing the system utilities.........................62 Diagnostics Tool..............................62 PEP Maintenance utility..........................63...
  • Page 7 Requirements..............................83 Replacing the DVD-ROM/CDRW drive......................85 Requirements..............................85 Replacing memory DIMMs..........................87 Replacing the software feature key.........................89 Chapter 8: M1/Avaya Communication Server 1000 switch connectivity and the MPB96 ..............................91 In this chapter..............................91 M1/Avaya CS 1000 switch connectivity......................91 Taking safety precautions..........................92 DSP numbering and location..........................92 DSP numbering on MPB96 boards.........................92...
  • Page 8 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 9: Chapter 1: Customer Service

    Chapter 1: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 9 •...

  • Page 10: Getting Technical Support From The Avaya Web Site

    Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Avaya CallPilot® 600r Server Maintenance and Diagnostics...

  • Page 11: Chapter 2: Outlining Maintenance And Diagnostics Activities

    DVD-ROM/CDRW drive are visible. With the bezel cover removed, the electrostatic discharge (ESD) connection and the hard drive are accessible. Figure 1: Front panel (600r) The following diagram shows the front panel controls and status LEDs. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 12: Rear Panel Controls And Features

    Outlining maintenance and diagnostics activities Figure 2: Front panel controls and LEDs Note: The faults described in the following table are hardware faults and are independent of Avaya CallPilot® application faults. Table 1: 600r Hardware Faults Label Control or feature...

  • Page 13: Maintenance And Diagnostics Overview

    Maintenance and diagnostics overview Note: Avaya provides only AC power supply. The server works with a DC-to-AC converter, however, you must ensure the converter meets the AC requirements specified on the label of the power supply cover. To access the power supply cover, remove the server cover. For...

  • Page 14: Preparing For Maintenance Activities

    If you are not able to resolve your system problem with the resources described in this guide, you can also refer to the Troubleshooting Guide (NN44200-700) Note: Avaya continually updates the Troubleshooting Guide, which is available at www.avaya.com/support. The "Starting up and shutting down the CallPilot server" chapter in the Installation and Configuration Task List (NN44200-306) explains how to restart, shut down, and power up the CallPilot server.
  • Page 15 Planning and Engineering Avaya CallPilot® Planning and Engineering Guide (NN44200-200) Avaya CallPilot® Network Planning Guide (NN44200-201) Avaya Communication Server 1000 Converging the Data Network with VoIP Fundamentals (NN43001-260) Solution Integration Guide for Avaya Communication Server 1000/CallPilot®/NES Contact Center/Telephony Manager (NN49000-300) Installation and Configuration Avaya CallPilot®...
  • Page 16 Administration Guide (NN44200-305) Administration Avaya CallPilot® Administrator Guide (NN44200-601) Avaya CallPilot® Software Administration and Maintenance Guide (NN44200-600) Avaya Meridian Mail to Avaya CallPilot® Migration Utility Guide (NN44200-502) Avaya CallPilot® Application Builder Guide (NN44200-102) Avaya CallPilot® Reporter Guide (NN44200-603) Maintenance Avaya CallPilot® Troubleshooting Reference Guide (NN44200-700) Avaya CallPilot®...
  • Page 17 (NN44200-116) Avaya CallPilot® Multimedia Messaging User Guide (NN44200-106) Avaya CallPilot® Speech Activated Messaging User Guide (NN44200-107) Avaya CallPilot® Desktop Messaging User Guide for Microsoft Outlook (NN44200-103) Avaya CallPilot® Desktop Messaging User Guide for Lotus Notes (NN44200-104) Avaya CallPilot® Desktop Messaging User Guide for Novell Groupwise (NN44200-105) Avaya CallPilot®...
  • Page 18 Outlining maintenance and diagnostics activities Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 19: Chapter 3: Troubleshooting Your Avaya Callpilot® System

    The following types of startup diagnostics are available on the server: • basic hardware check (front panel LEDs) • Power-On Self-Test (POST) diagnostics These diagnostics are available at initial system startup or after any 600r server reset. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 20: Basic Hardware Check

    Result: All the LEDs on the front panel illuminate for a few seconds. Table 3: Front panel Label Description Power button Reset button Critical fault LED Major fault LED Minor fault LED Power LED Disk 0 Activity (green) Fault LED (amber) Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 21 A major system fault is an error or event that is detected by the system that has a discernible impact to system operation. In this case, the Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 22 The LED turns green after the power supply is fully operational. 5. Check the monitor for any error messages as the server counts RAM and completes a POST. For more details about POST, see Power-On Self-Test diagnostics on page 23. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 23: Power-On Self-Test Diagnostics

    For example, a series of three beeps and no video indicates memory failure. If the system generates beep codes during bootup, contact Avaya Support for further instructions. Avaya CallPilot® 600r Server Maintenance and Diagnostics...

  • Page 24: Interpreting Bios Error Messages

    Troubleshooting your Avaya CallPilot® system Important: If your system emits POST beep codes, record the beep code sequence and then call Avaya technical support before attempting to correct the problem. Some POST beep codes are fatal and can require that you replace the server.
  • Page 25 HDC Failure An error occurred while trying to access the hard disk controller. Checking NVRAM..The system is checking NVRAM (Non- Volatile Random Access Memory) to see if it is valid. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 26: Replacement Parts

    The CMOS is ignored and NVRAM is cleared. You must enter Setup. Replacement parts Before replacing any parts on your server, refer to the Avaya product catalog for the part codes. Caution: Risk of system damage Avaya CallPilot® 600r Server Maintenance and Diagnostics...

  • Page 27: What To Do When The Server Fails To Boot Into Service

    What to do when the server fails to boot into service The use of parts that are not supplied by Avaya can cause serious system problems or void your Avaya warranty. The following table shows a list of the current part numbers of field replacement units for the 600r at the time of publishing.

  • Page 28: Performing A Hardware Shutdown

    3. Perform a cold reboot by powering off the server through the Windows Shut Down procedure. 4. Refer to the Troubleshooting Guide (NN44200-700) for other suggestions. If you still cannot determine the cause of the startup failure, call your Avaya technical support representative. Performing a hardware shutdown If you cannot shut the server down using Windows, press the power switch on the front panel and hold it in for more than 1 second.

  • Page 29: Chapter 4: Using Windows Online Diagnostic Tools

    This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the Avaya CallPilot® diagnostic tools that are available in Avaya CallPilot Manager. • Windows Event Viewer •...

  • Page 30: Viewing Event Logs

    If the server fails to boot up from the hard drive and you cannot log on to Windows, use the Avaya CallPilot Image Utilities on the DVD to view the server system event logs. The server system event logs are hardware specific and are independent of the CallPilot event log files found in the Windows Event Viewer.
  • Page 31 2. To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application Log. Figure 6: Application log The following illustration shows an example of a System log. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 32 Result: A description of the error appears in an Event detail dialog box. Use the description to help determine how to resolve errors. Note: If the error persists or the error description does not suggest a solution, contact your Avaya support representative. 5. Click Close. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 33: Using Tcp/Ip Diagnostic Tools

    If you run the command without flags, the ipconfig command displays the IP address, subnet mask, and default gateway for each adapter bound to TCP/IP. ipconfig command syntax The ipconfig command uses the following syntax: ipconfig /[ ] Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 34: The Ping Command

    [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]] [-w timeout] destination-list Table 10: ping command extensions Parameter Description Pings the specified host until interrupted. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 35: The Tracert Command

    Result: The system displays the ping results. 4. Type Exit to exit the Command Prompt window and return to Windows. The tracert command This utility determines the route taken to a destination. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 36: How Tracert Works

    Specifies the maximum number of hops to search for the target. -j host-list Specifies a loose source route along the host list. -w timeout Waits the number of milliseconds specified by the timeout for each reply. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 37: The Arp Command

    The ARP command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (ARP). ARP command syntax The ARP command uses the following syntax: arp -s inet_addr eth_addr [if_addr] arp -d inet_addr [if_addr] arp -a [inet_addr] [-N if_addr] Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 38: Arp Command Parameters

    2. At the Command prompt, type arp with the required parameters (for example, arp -g 200.286.0.32). 3. Press Enter. Result: The system runs the ARP command. 4. Type Exit to exit the Command Prompt window and return to Windows. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 39: The Nbtstat Command

    Displays both client and server sessions and attempts to convert the remote host IP address to a name using the HOSTS file. interval Displays selected statistics, pausing interval seconds between each display. Press Ctrl+C to stop displaying statistics. Without Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 40: The Netstat Command

    Description Displays all connections and listening ports. Displays Ethernet statistics. You can combine this with the -s option. Displays addresses and port numbers in numeric form. Displays statistics for each protocol. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 41: Using The Chkdsk Utility

    A version of this utility, called autocheck, automatically runs during Windows startup. Output from this utility appears on the blue startup screen. Chkdsk utility syntax The chkdsk utility uses the following syntax: chkdsk [drive:][path]filename] [/F] [/V] [/R] Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 42: Chksdsk Utility Parameters

    2. At the Command prompt, type chkdsk <drive letter:> (for example, chkdsk c:). 3. Press Enter. Result: The system runs the chkdsk utility. 4. Type Exit to exit the Command Prompt window and return to Windows. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 43: Chapter 5: Monitoring Multimedia Hardware

    59 Understanding fault management Fault management is a subsystem within Avaya CallPilot® that detects and notifies you of potential or real hardware problems with the multimedia hardware. Avaya CallPilot monitors events in the multimedia hardware and raises an alarm when a fault occurs.

  • Page 44: Alarm Notification

    Typically, you first become aware of a hardware problem after an alarm is raised. All hardware faults produce an alarm (or series of alarms, depending on the problem) in the Alarm Monitor. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 45: Alarm Monitor

    Result: The Alarm Monitor screen appears. 3. Click the Event Code for a critical, major or minor alarm. Result: A description of the event appears in a new Web browser window. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 46: Event Browser

    5. Repeat steps on page 46 and step on page 46 for more events, if necessary. 6. If the solution to the problem is not apparent, contact your Avaya technical support representative. Note: For information about how to use the Event Browser, see the CallPilot Manager online Help.

  • Page 47: Channel And Multimedia Monitors

    Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Avaya recommends that you disable all call channels first. There are two ways to disable the call channels: • Courtesy stop the channels (preferred method).
  • Page 48 Details are divided into the sections described in the following table. Table 16: Component sections Section Description General This section shows general technical information about the selected component and typically includes the following details: Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 49: Maintenance Activities For Each Component

    The following table identifies the maintenance activities you can perform for each component listed in the component tree. Table 17: Maintenance activities Component Start, stop? Courtesy stop? Diagnostics Replaceable? available? Media Bus MPB96 board Time switch Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 50: Viewing Component States

    A diagnostic is running on the resource or device. Loading The component is starting, which takes it out of the Off Duty state. This state occurs quickly and is immediately followed by Idle. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 51: Alert Icons

    3. Click the plus sign (+) beside the CallPilot server to expand the component tree. 4. Continue clicking the plus sign (+) until the component with which you want to work is visible. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 52: Starting And Stopping Components

    Start and stop components from the Maintenance section on the Maintenance screen. Important: Avaya recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy stop CallPilot, use the following: •...

  • Page 53: Stop

    3. Click the plus sign (+) beside the CallPilot server to expand the component tree. 4. Continue clicking the plus sign (+) until the component with which you want to work is visible. 5. Click the hardware component that you want to start or stop. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 54: Running Integrated Diagnostics

    • The CallPilot server is having trouble processing incoming calls and you are hoping that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation). Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 55: Before You Begin

    If a diagnostic test fails, a message appears in a new browser window (see the example on screen step on page 56). In both cases, check the Alarm Monitor to determine the reason and the appropriate action to take. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 56 To run a diagnostic test Important: In order to run a diagnostics test, the component must be out of service. Avaya recommends that you courtesy stop rather than stop a component if possible. For instructions, see Starting and stopping components on page 52.

  • Page 57: Viewing The Last Diagnostic Results

    To view or work with multimedia channel states 1. Log on to CallPilot Manager. 2. Click Maintenance → Multimedia Monitor. Result: The Multimedia Monitor screen appears, showing the channels associated with each DSP. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 58 The selected channels change to off-duty or on-duty status, according to the action you chose. Note: If the buttons are not available, wait a few seconds for the screen to refresh. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 59: Working With The Channel Monitor

    The selected channels change to off-duty or on-duty status, according to the action you chose. Note: If the buttons are not available, wait a few seconds for the screen to refresh. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 60 Monitoring multimedia hardware Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 61: Chapter 6: Using Avaya Callpilot® System Utilities

    65 CPTrace Tool on page 70 Backup Restore Tool on page 71 Overview The following table lists the Avaya CallPilot system utilities. Utility Description Diagnostics Tool Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off).

  • Page 62: Accessing The System Utilities

    • Use the Diagnostics Tool to turn on CallPilot startup diagnostics. To access the Diagnostics Tool On the Windows desktop, click Start → Programs → CallPilot → System Utilities → Diagnostic Tool. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 63: Pep Maintenance Utility

    → Enable. To disable startup diagnostics Important: Avaya recommends that you leave the startup diagnostics turned on. After you disable CallPilot startup diagnostics, CallPilot is prevented from automatically identifying hardware problems that can exist after the system and its services are started (for example, DSP, TimeSwitch, or MediaBus).

  • Page 64: Session Trace

    2. Enter as much information as you can in the search criteria boxes to identify the session you want to view. To display a list of all users for the selected Session Type, leave the search criteria boxes blank. 3. Click Search to initiate the search. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 65: Callpilot System Monitor

    The System Monitor consists of three tabs, as described in the following table. Table 18: System Monitor tabs Description Channel Monitor Shows the status of all CallPilot services, multimedia channels, and call channels (DS30X channels). Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 66: Channel Monitor Tab

    Click the other tabs to view the information about those tabs. Channel Monitor tab The following is an example of the Channel Monitor tab when connected to a Meridian 1.* Figure 11: Channel Monitor with M1. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 67: Callpilot Services

    Monitor tool Channel Monitor tab for the true status. The services listed under Service Name are either running or in full service when CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause. Call Avaya technical support for assistance.

  • Page 68: Dsps

    Communication Server 1000* system. The DS30X link to the switch is supported by a cable connection. System Info tab Figure 12: System info tab on page 69 shows an example of the System Info tab. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 69: Legend/Help Tab

    PEP information and configured Service DNs are listed in the bottom part of the window. Legend/Help tab Figure 13: Legend/Help tab on page 70 shows an example of the Legend/Help tab. Consult this window for descriptions of the icons found in the Channel Monitor tab. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 70: Cptrace Tool

    From the Windows desktop, click Start → Programs → CallPilot → System Utilities → CPTrace Tool. Result: The CPTrace window appears. Run the Directory Synchronization operation. As Directory Synchronization runs, statements appear in the CPTrace window. Save the contents of CPTrace by clicking Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 71: Backup Restore Tool

    Backup Restore Tool Save As. Save the file with a filename: CPTrace.rtf. Avaya recommends that you e- mail the CPTrace.rtf file to an Avaya support representative for analysis. Backup Restore Tool Use the CallPilot Backup and Restore Tool to backup and restore all critical data, including messages and configuration information.
  • Page 72 Using Avaya CallPilot® system utilities Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 73: Chapter 7: Replacing Basic Chassis Components

    Because the 600r has a single hard drive, you do not have the ability to hot swap drives. If you remove the single hot swap drive live, the server does not function. You must swap disk drives with the power off. To remove the front bezel Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 74: Removing And Replacing The Server Cover

    Remove the server cover if you need to service the interior of the server. To remove the server cover Voltage: Risk of electric shock High current inside the chassis can cause severe injury. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 75: Removing And Replacing The Processor Air Duct

    You must remove the air duct to access the processor assembly and the two system fans. Because the processor air duct channels the airflow within the chassis, reinstall the air duct before installing the server cover. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 76: Requirements

    76. 2. Tighten the screw at the front of the air duct. The top of the installed air duct must be flush with the top surface of PCI adapter assembly. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 77: Replacing The Power Supply

    5. While holding the rear of the power supply above the stops, push back at the front of the power supply to disconnect it from the power board. See (C) in Figure 17: Removing the power supply on page 78. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 78: Replacing A Hard Drive

    The 600r server has one SCSI drive. You do not need to remove the server cover to add or replace a hard drive, but you must remove the front bezel. Important: You must replace the hard drive with an identical unit or other Avaya-approved hard drive. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 79 10. Align the holes in the drive with the holes in the drive carrier and attach the drive to the carrier with the screws that were attached to the plastic retention device. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 80: Replacing The Front Fan Assembly

    The hum of a cooling fan rotating faster is both louder and higher in pitch than normal and indicates that the assembly must be replaced. You cannot replace just one fan in the assembly. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 81 Figure 20: Front fan assembly 10. Disconnect the front fan assembly cables from the server board. 11. Connect the following cables between the replacement front fan assembly and the server board. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 82: Replacing The Mpb96 Card

    Because some of the connections are difficult to reach after you install the fan assembly, Avaya recommends that you connect the following cables first: a. Left fan in the fan assembly to the Sys Fan 1 connector. Use the short cable.

  • Page 83: Requirements

    If you are replacing an NTRH40AA card with an NTRH40CA card, make sure your Avaya CS 1000 or Meridian 1 has NTRB18DA MGate cards, and that you have the correct cables. The NTRH40CA MPB96 does not work with NTRB18CA MGate cards.
  • Page 84 11. Plug in the peripheral devices and Ethernet cables, connect the AC power cords, and restart the server. Note: If you have replaced an NTRH40AA MPB96 board with an NTRH40AC, version, see CS 1000 and CallPilot Server Configuration Guide (NN44200-312) or Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 85: Replacing The Dvd-Rom/Cdrw Drive

    7. Loosen the blue captive screw at the left side of the DVD-ROM drive assembly. 8. Slide the DVD-ROM drive assembly from the chassis. Note: There are no cables to disconnect. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 86 Push gently on one side of the bracket to push the pins into place. b. Screw the carrier shut with the three screws. c. Reconnect the power and ribbon cables. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 87: Replacing Memory Dimms

    Replacing memory DIMMs There are two Dual Inline Memory Modules (DIMMs) installed on your server. You must replace the memory DIMMs with those in the Avaya replacement pack. Avaya does not support more than two DIMM modules in the 600r server.
  • Page 88 10. Push down on the top edge of the DIMM until the retaining clips snap into place. Ensure the retaining clips are fully closed so that the DIMM can make proper contact with the server board. 11. Install the other DIMM. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 89: Replacing The Software Feature Key

    3. Insert the new software feature key into the software feature slot on the dongle with the data contact facing down and away from the embossed i. Figure 25: Dongle with open slot Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 90 Replacing basic chassis components Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 91: Chapter 8: M1/Avaya Communication Server 1000 Switch Connectivity And The Mpb96

    Has three RJ-45 connectors on its Up to three standard CAT5e (or faceplate better) RJ-45 connectorized Ethernet-type DS30 cables. For more information see CS 1000 and CallPilot Server Configuration Guide (NN44200-312). Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 92: Taking Safety Precautions

    DSP numbering and location DSPs are the built-in voice processing components on MPB boards. DSPs are numbered to distinguish them in Avaya CallPilot® maintenance programs, such as the Maintenance page in Avaya CallPilot Manager. Each DSP supports up to eight multimedia channels.
  • Page 93 DSP numbering on MPB96 boards Figure 26: NTRH40AA MPB96 board Figure 27: NTRH40CA MPB96 board Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 94 M1/Avaya Communication Server 1000 switch connectivity and the MPB96 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 95: Chapter 9: Maintaining The Bios And System Board Firmware

    Overview The Basic Input/Output System (BIOS) of your 600r server is Flash ROM-based code. Upgrade or reconfigure the BIOS using the utilities on the Avaya CallPilot® Image DVD. The utility programs write updated code to the Flash ROM chips. Upgrading or reconfiguring the BIOS is a three-step process: 1.

  • Page 96: When To Upgrade The Bios

    Caution: Risk ofdata loss Perform this procedure only if specifically instructed to do so by your Avaya representative. The Avaya CallPilot server is shipped with the required minimum BIOS version. Upgrade the BIOS only if your Avaya representative deems this necessary to solve a system problem.
  • Page 97 5. Reboot 6. Goto DOS To upgrade or configure the BIOS 1. Enter 1 to run the 600r server BIOS update from the Avaya CallPilot Image Menu. Result: The following message appears: Enter Y to update the BIOS [Y,N] 2. Enter Y to confirm.

  • Page 98: 600R Server Display Non-Default Cmos Settings

    CMOS settings if you upgrade your BIOS. To view your non-default CMOS settings, perform the following steps: 1. Insert the CallPilot 600r DVD and select 3 from the Startup menu: Utilities (BIOS, Firmware, etc...) Result: The Avaya CallPilot Image Menu appears.

  • Page 99: Using The System Setup Utility Logs

    CallPilot Image DVD. Important: This tool is only intended for use by authorized Avaya support personnel. The SSU logs can only hold 2000 events and display a warning message when full. You must clear the logs to turn off the warning message. For more details, see To clear SSU logs page 100.
  • Page 100 To display the Avaya CallPilot Image Menu on page 96. 2. Enter 4 to run the 600r system utility and SEL viewer from the Avaya CallPilot Image Menu. 3. Confirm that you want to run the utility by entering Y.

  • Page 101: Maintaining The Onboard Video And Network Interface

    • The DVD combo drive light goes on when the server is powered up, but no display is visible on the monitor. • The DVD combo drive light comes on when you type dir D: and press Enter, but no display is visible on the monitor. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 102 Maintaining the BIOS and system board firmware Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

  • Page 103: Index

    PEP Maintenance ........CallPilot Manager maintenance activities .... Session Trace .......... dependencies ............System Monitor ..........diagnostics that can be run ........CallPilot Manager list ................. alarms replacing .............. about ............Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 104 Diagnostics section ..........viewing ..............General section ............ events Maintenance section ..........about .............. purpose ..............investigating ............MPB96 card ..............multimedia channels, working with ......Multimedia Monitor, using ........fan, hot-swap .............. Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 105 Diagnostics Tool ........... removal of ............PEP Maintenance ........... replacing .............. Session Trace ..........Session Trace utility ..........System Monitor ..........software feature key dongle ..............viewing ............... Windows viewing ..............Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...
  • Page 106 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010...

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