Avaya 400 Installation And Commissioning Manual
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Avaya 400 Installation And Commissioning Manual

Hospitality messaging server
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Avaya Hospitality Messaging Server 400
Installation and Commissioning
Release 3.0
NN42350-301, Standard 07.01
March 2012

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Summary of Contents for Avaya 400

  • Page 1 Avaya Hospitality Messaging Server 400 Installation and Commissioning Release 3.0 NN42350-301, Standard 07.01 March 2012...
  • Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.

  • Page 3: Table Of Contents

    Confirming subscribers..........................34 Creating an ACD queue..........................35 Chapter 6: HMS 400 hardware installation............... HMS 400 hardware installation procedures....................37 HMS 400 hardware installation procedures task flow................38 Unpacking the HMS 400........................... 39 Removing the server top cover......................... 40 Job aid.............................. 40 Inspecting the server interior........................
  • Page 4 Configuring HMS 400 server settings....................66 Configuring the SIP Setting......................67 Configuring Log Printer Setting......................68 Chapter 9: Avaya Hospitality Messaging Server 400 system settings commissioning Configuring Outcall Attempts........................71 Configuring ring duration........................... 72 Configuring default check in language...................... 73 Configuring Message Housekeep......................
  • Page 5 Chapter 11: Common procedures..................Starting the Avaya Hospitality Messaging Server 400 server..............111 Stopping or restarting the HMS 400 — Full Shutdown................112 Stopping or restarting the HMS 400 — Partial Shutdown................. 113 Stopping or restarting HMS 400 modules....................113 Manually starting the Dialogic HMP service....................
  • Page 6 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 7: Chapter 1: New In This Release

    Windows Net Send for AWU alerts on page 8 Platform servers The Avaya Hospitality Messaging Server (HMS) 400 is installed on an HP ProLiant DL360 G7 server that is provided with the system. The 703t server is not supported in HMS 400 Release 3.0.

  • Page 8: Auto Attendant

    Upgrades from HMS 400 Release 2.0 to Release 3.0 also run the same Windows Server 2008 configuration. Auto Attendant Auto Attendant is now installed by default when HMS 400 Release 3.0 is installed. It is no longer necessary to install it separately. Windows Net Send for AWU alerts AWU alerts through Windows Messaging Service are not available on Windows 2008.

  • Page 9: Chapter 2: Introduction

    Chapter 2: Introduction This document explains how to install and commission the Avaya Hospitality Messaging Server 400. Important: Be sure that any cable you purchase is foil-shielded for protection from EMI/RFI interference caused by surrounding office equipment and fluorescent lights.
  • Page 10 Introduction Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 11: Chapter 3: Installation Preparation

    Enabling Log Me In remote access on page 13 Site inspection checklist Complete the following site inspection checklist before you install the HMS 400 hardware to ensure the installation site is ready for the hardware installation. Table 1: Site inspection checklist...

  • Page 12: Preinstallation Checklist

    Yes No Is the Minibar items list and charges available? Yes No Do you have a direct line to access the HMS 400 System? Yes No Is one analog direct line connected to the modem or one Ethernet connection available for Logmein or RDC connection?

  • Page 13: Site Preparation Checklist

    Site preparation checklist Site preparation checklist Complete the following site preparation checklist before you install the HMS 400 hardware to ensure all installation requirements are met. Table 3: Site preparation checklist Check Description Complete site inspection checklist. See Site inspection checklist page 11.
  • Page 14 7. In the Internet Options window, click the Advanced tab. 8. Scroll down to Security in the Settings list box and uncheck Do not save encrypted pages to disk. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...
  • Page 15 Enabling Log Me In remote access 9. Restart Internet Explorer. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 16 Installation preparation Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 17: Chapter 4: Network Cabling Installation

    17 HMS 400 PMSI IP connections You can connect the HMS 400 PMSI connections to the Hotel PMS and the PMS port on the CS 1000 using IP. TCP/IP offers enhanced communication. TCP/IP does not require line boosters over long distances to provide higher transaction speeds and lower loss of data packets.
  • Page 18 Figure 1: HMS 400 PMSI IP connections For information about configuring the CS 1000 for PMSI over TCP/IP, see CS 1000 configuration on page 19. For information about configuring the HMS 400, see HMS 400 server commissioning on page 57.

  • Page 19: Chapter 5: Cs 1000 Configuration

    Avaya Hospitality Messaging Server 400 (HMS 400) Release 3.0. The HMS 400 connects to Session Initiation Protocol (SIP) virtual trunks on the CS 1000. The CS 1000 handles incoming and outgoing call processing tasks and the HMS 400 handles RTP sessions and DTMF transmission and processing.

  • Page 20: Cs 1000 Configuration Navigation

    22 • Configuring the SIP gateway on page 22 • Enabling a SIP virtual trunk on page 24 • Creating a virtual D-Channel on page 25 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 21: Checking Ldn0

    5. Check that LDN0 is defined. Defining LDN0 About this task Define LDN0 on the Call Server. Procedure 1. At a command prompt on the Call Server, type LD 15 and press Enter. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 22: Defining Customer Support For Isdn

    • Log on to the CS 1000 Element Manager. Procedure 1. In the Element Manager navigation pane, click Customers. 2. Click the customer number used for HMS 400 integration. 3. Click Feature Packages. 4. In the list of available features, expand Integrated Services Digital Network - Package 145.
  • Page 23 9. Under SIP Gateway Settings, from the drop-down list, select Security Disabled in TLS Security. 10. In the Primary TLAN IP Address field, type the HMS 400 TLAN IP address. 11. In the Port box, type 5060. 12. From the Transport protocol drop-down list, select a transport protocol.

  • Page 24: Enabling A Sip Virtual Trunk

    Maintenance and Reports. 12. In the Node Maintenance and Reports pane, expand Node ID. 13. Under Node ID, click Reset. 14. If a confirmation message appears, click OK. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 25: Creating A Virtual D-Channel

    9. In the Interface type for D-channel (IFC) list, select Meridian 1 (SL1). 10. Click Submit to create the new D-channel. Configuring zones (LD 117) About this task Perform this procedure to configure the zones required for virtual routes and trunks. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 26 11. On the Zone Basic Property and Bandwidth Management page, in the Zone Intent (ZBRN) drop-down list, select VTRK (VTRK). 12. In the Description (ZDES) box, type a meaningful name for Zone 2. 13. Click Submit. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 27: Creating A Virtual Route (Ld 16)

    (ISLD). 14. In the D Channel number (DCH) list, select the D-channel number that you previously configured. 15. In the Interface type for route (IFC) list, select Meridian M1 (SL1). Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 28: Creating Virtual Trunks (Ld 14)

    9. In the Route number, Member number (RTMB) box, type the route number and member number separated by a space. 10. In the Start arrangement Incoming (STRI) list, select Immediate (IMM). Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 29: Enabling The D-Channel

    2. In the Maintenance section, click the D-channel Diagnostics (LD 96) link. 3. From the Enable Auto Recovery list, select Enable D-Channel (ENL DCH). 4. Select the D-Channel option to use for the HMS 400. 5. Click Submit. Checking codec and QoS settings About this task Confirm codec and QoS settings in CS 1000 Element Manager.

  • Page 30: Creating The Hms 400 Pilot Number

    Creating the HMS 400 pilot number About this task The HMS 400 pilot number is the primary number where all subscriber calls are forwarded to in busy or no answer situations. This number is also the Night Call Forward (NCFW) destination for all Automatic Call Distribution (ACD) queues created that access HMS 400 services.

  • Page 31: Creating A Pms Pty Port

    Creating a PMS PTY port About this task Create a PMS PTY port to enable HMS 400 communication with the switch to perform functions such as check in, check out, and Class of Service (CoS) or Class of Restriction (COR) change.

  • Page 32: Creating Additional Pty Ports

    Create a TTY port if the user chooses serial connectivity rather than IP (rlogin) for their PMSI interface. Important: HMS 400 Release 3.0 does not support serial connection to the CS 1000. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 33: Configuring Pmsi Login With Ucm On Security Domain

    1. Log in to UCM with the admin username and password. 2. Click Administrative Users. 3. Click Add to add a new user. The username should be same as PTY built for PMS. 4. Type the password. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 34: Confirming Subscribers

    The system prompts you to change the password. Change and save the password. 10. Log in to the HMS 400 as superadmin and open the Web GUI page. 11. Select the PBX Setting from the left menu. 12. Select the IP Setting bubble.

  • Page 35: Creating An Acd Queue

    About this task Use ACD queues to access voice mail services. You can create one ACD DN for each service. Create an ACD queue that forwards calls to the HMS 400 pilot number created in Creating the HMS 400 pilot number on page 30.
  • Page 36 CS 1000 configuration Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 37: Chapter 6: Hms 400 Hardware Installation

    Chapter 6: HMS 400 hardware installation About this task This chapter describes how to install the Avaya Hospitality Messaging Server 400 (HMS 400) hardware. HMS 400 hardware installation procedures The following task flow shows you the sequence of procedures you perform to install the HMS 400 hardware.

  • Page 38: Hms 400 Hardware Installation Procedures Task Flow

    HMS 400 hardware installation HMS 400 hardware installation procedures task flow Figure 3: HMS 400 hardware installation procedures Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 39: Unpacking The Hms 400

    51 Unpacking the HMS 400 About this task Unpack the HMS 400 server and peripherals. After you unpack each item, check the item off on the packing list. Warning: The HMS 400 shipped from manufacturing weighs approximately 15 kilograms. Ensure you take proper precautions to avoid injury while unpacking the server.

  • Page 40: Removing The Server Top Cover

    7. Lift the server cover off the server and set the cover aside. Job aid The following graphics show the power supply cover, the location of the thumbscrew and the fan door. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 41: Inspecting The Server Interior

    Inspecting the server interior Figure 4: Removing HMS 400 power-supply cover Figure 5: HMS 400 thumbscrew and fan door Inspecting the server interior About this task Before you install the server, visually inspect it for loose components, foreign matter, or shipping damage inside the server.

  • Page 42: Job Aid

    2. Review the slot locations. 3. If you observe any damage, contact your Avaya technical support representative. 4. If components are loose, secure the components before you install the server. 5. If the server has no damage, replace the cover before you install the server.

  • Page 43: Installing The Dongle (Hp Dl360G7 Server Only)

    USB port.. Prerequisites: • Obtain a flat-edge screwdriver. Procedure 1. Obtain a flat-edge screwdriver. 2. Locate the lever on the top surface of the server. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 44 HMS 400 hardware installation 3. Turn the screw to the ‘unlock’ position. 4. Gently pull the lever all the way upward to open the cover of the server. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...
  • Page 45 Installing the dongle (HP DL360G7 server only) 5. Lift up the cover to remove it and then locate the internal USB port. 6. Carefully insert the USB dongle until the tip lights up. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 46 HMS 400 hardware installation 7. Replace the cover and slide it back into position before pushing the lever all the way down. 8. Turn the screw back to its lock position. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 47: Replacing The Server Top Cover

    Replace the server top cover after you inspect the interior for damage. Caution: Risk of equipment damage Ensure that no tools or loose parts are inside the server chassis before you replace the cover. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 48: Installing The Hms 400 Server

    • Ensure the chosen location meets the requirements defined in Site preparation checklist page 13. Procedure Install the HMS 400 server in the 19–inch equipment rack according the instructions provided with your server. Connecting peripherals to the HMS 400 server About this task Connect the monitor, keyboard, and mouse to the HMS 400 server.

  • Page 49: Job Aid

    Connecting the modem to the HMS 400 server About this task A modem is required to enable remote support dial-up access to the HMS 400 server. The modem enables Avaya technical support personnel to connect to the HMS 400 server for troubleshooting purposes.

  • Page 50: Connecting The Hms 400 Server To Power

    Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the HMS 400 server and the peripheral devices to the same single-point ground reference as the one used by the CS 1000 switch...

  • Page 51: Starting Hms 400 Server

    Procedure 1. Plug the HMS 400 server AC power cord into the HMS 400 server rear panel. 2. Plug the opposite end of the HMS 400 server AC power cord into a wall receptacle or power bar. Starting HMS 400 server...
  • Page 52 HMS 400 hardware installation Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 53: Chapter 7: Hms 400 Software Installation

    IP policies deemed appropriate, as long as the HMS 400 server has access to the CS 1000 TLAN (Node IP) or Communication Manager IP and customer LAN (for Web Configuration).
  • Page 54 Procedure 1. Place the Recovery DVD into the DVD-ROM drive. 2. Exit HMS 400 and reboot the server. 3. In the Select desired operation window, select 1. Recovery CD. 4. Ensure that you read any warnings that appear and press any key to continue the installation.

  • Page 55: Configuring Dialogic Hmp

    If the wrong IP address is bound to the HMP, the system can function incorrectly; for example, it may not detect DTMF. 5. Click OK. 6. Select Settings > System/Device autostart > Start System. 7. Close the Configuration Manager window. 8. Reboot the server. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 56 HMS 400 software installation Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 57: Chapter 8: Hms 400 Server Commissioning

    This chapter describes how to commission the Avaya Hospitality Messaging Server 400 (HMS 400) server. • Enter a valid keycode to activate the number of channels and features in the HMS 400 Keycode Setup application that is available on the desktop.
  • Page 58 HMS 400 server commissioning Figure 9: Server configuration procedures Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...
  • Page 59 Starting the Web configuration module in a Web browser on page 61 • Starting the Web Configuration module in the Voice System application on page 114 • Changing the password on page 61 Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 60: Entering A Key Code

    IBM x3350 server) before you start the Web configuration. Prerequisites: • The keycode is included in an envelope with your HMS 400 shipment. • The keycode is case-sensitive. • For information about the location of the USB ports, see Avaya Hospitality Messaging Server 400 Fundamentals, NN42350-104.

  • Page 61: Starting The Web Configuration Module In A Web Browser

    Start Web Configuration from a Web browser to configure options for your system. Prerequisites: • If this is the first time you access the Web configuration module, ensure that the security dongle connects to a free USB port on the HMS 400 server before you start Web configuration. Procedure 1.

  • Page 62: Configuring A Default Language For System Prompts

    Entry points function as a translation table that the system can reference to determine how to respond to and handle a call. Ensure that you configure entry points correctly for proper system operation. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...
  • Page 63 Status. The Intuity Lodging voicemail interface does not support sending maid status codes or minibar inventory information to the Property Management System; therefore, the minibar and maid status feature available on the HMS 400 with CS 1000 is not available for Communication Manager.
  • Page 64 Use this option if the Called Party information is required. This option is used for the DIRECT and SETAWU call flows. This option is available only if you selected Advanced Setting. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 65: Configuring The Pms Setting

    6. In the PMS Setting section, for the PMS Type select either CS1000 or Intuity Lodging . Variable Definitions Variable Value PMS IP The PMS IP (ELAN) address. Port No. The PMS port number. PMS Type Select either CS1000 or Intuity Lodging . Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 66: Configuring Communication Server 1000 Settings

    Configuring HMS 400 server settings About this task Configure the HMS 400 server IP address and SNMP setting in the HMS 400 Server Settings section. Unless the IP address changes, you configure the HMS 400 server IP address only once. If the IP address changes, you must reconfigure the HMS 400 IP address setting. After you configure the SNMP settings, a third-party SNMP manager system can capture HMS 400 SNMP notifications.

  • Page 67: Configuring The Sip Setting

    3. In the HMS400 Server Setting window, in the HMS400 TCP/IP Setting section, click Edit. 4. In the New HMS400 IP box, type the HMS 400 IP (TLAN) address. 5. Click Update to save your changes, or click Cancel to discard your changes.

  • Page 68: Configuring Log Printer Setting

    About this task Configure the Log Printer setting to specify the printer that transactions are sent to for printing. HMS 400 supports up to three printers and a printer can be either Local or Networked. Prerequisites: • You must configure printers separately and they must be recognized by the operating system before you can select the printer in the Log Printer Setting section.
  • Page 69 Server configuration procedures • For a local printer, select the printer that you want to send print requests to. • For a network printer, type the URL of the network printer. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 70 HMS 400 server commissioning Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 71: Chapter 9: Avaya Hospitality Messaging Server 400 System Settings Commissioning

    88 Configuring Outcall Attempts About this task Configure the number of attempts or retries the HMS 400 system makes for a Remote Message Notification outgoing call when the initial attempt fails. Avaya Hospitality Messaging Server 400 Installation and Commissioning...

  • Page 72: Configuring Ring Duration

    15 seconds; otherwise, unintended results for the wake up call can occur. Procedure 1. Start HMS 400 and log on as an administrator. 2. On the menu bar, click System Configuration. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 73: Configuring Default Check In Language

    When a customer checks into the hotel, the hotel PMS normally configures the preferred language for that customer. If the preferred language information is not provided, the HMS 400 system uses the Default Check In Language that you configure in the following procedure.

  • Page 74: Configuring Message Housekeep

    Avaya Hospitality Messaging Server 400 system settings commissioning 5. Click Update to save your changes, or click Cancel to discard your changes. Configuring Message Housekeep About this task Deleted messages for the administrator, current guests, and guests who checked out are retained for a configurable number of days before the messages are permanently removed from the system.

  • Page 75: Configuring Room Change Requirements

    The time interval between a guest check out and check in that determines if the guest changed rooms instead of checking out. The default is 20 seconds. The range is 1 to 999 seconds. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 76: Configuring Tui Settings

    Avaya Hospitality Messaging Server 400 system settings commissioning Configuring TUI settings About this task Configure the default guest name and the PIN for any guest that is checked in using the TUI. An administrator can check a guest in using the Telephone User Interface (TUI). The default guest name is the new guest unless otherwise specified.

  • Page 77: Configuring Guest Mailbox Pin Options

    Language list and type a value for the PIN length in the PIN Length box. 8. Click Update to save your changes or click Cancel to discard your changes. Variable Definitions Variable Value The guest mailbox PIN format options. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 78: Configuring Awu Setting

    Avaya Hospitality Messaging Server 400 system settings commissioning Variable Value • 1 - Default As Room No • 2 - Default As Check In Date • 3 - Default As Info From PMS • 4 - Default As Guest Name Date Format The date format for the PIN.
  • Page 79 7. In the Reactivate DND list, select either Yes to reactivate DND after AWU is called or No to deactivate DND after AWU is called. Note: The “Deactivate DND” option is not applicable to HMS 400 systems integrated with Communication Manager. 8. Click Save to save your changes.

  • Page 80: Configuring Minibar Setting

    There is no support in the Intuity Lodging Interface to send minibar inventory information to the Property Management System, so this feature is unavailable on Communication Manager-integrated versions of HMS 400. Fewer voicemail ports are required on Communication Manager-integrated versions of HMS 400 because the minibar inventory feature cannot be used.
  • Page 81 Tax 1 The following tax options that charge tax based on a specified percentage are available. • Category—Configure options for Food, Beverage, and Others. • Government Tax • Surcharge Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 82 Avaya Hospitality Messaging Server 400 system settings commissioning Variable Value • Value Added Tax • None You can configure each tax option only once. Tax 2 Tax 2 has four Tax options only available (excluding the selected option in Tax 1).

  • Page 83: Configuring Room Status Setting

    The Intuity Lodging voicemail interface does not support sending room/maid status codes to the Property Management System; therefore, the room/maid status feature available on the HMS 400 with CS 1000 are not available for Communication Manager. Communication Manager customers must continue to use the Communication Manager maid status feature.

  • Page 84: Configuring Operator Setting

    Avaya Hospitality Messaging Server 400 system settings commissioning Configuring Operator setting About this task Configure the Operator Setting to define the operator extension number and message desk retrieval extension. Procedure 1. On the Web Configuration main navigation bar, select System Configuration.

  • Page 85: Configuring Vpim Settings

    Configuring VPIM settings About this task Using the VPIM protocol, HMS 400 can exchange messages with a Call Pilot or another HMS 400 system on the same network. Configure the VPIM settings to permit the HMS 400 to communicate with other systems.

  • Page 86: Editing The Vpim Setting - Hms 400 (Local)

    The VPIM domain name. Editing the VPIM Setting - HMS 400 (Local) About this task Edit the VPIM setting of the HMS 400 to change an existing VPIM configuration on the HMS 400. Procedure 1. On the Web Configuration main navigation bar, select System Configuration.

  • Page 87: Editing The Vpim Settings - Callpilot / Hms 400

    Editing the VPIM settings – CallPilot / HMS 400 3. On the VPIM Setting page, under the Configuration for HMS (Local) section, click Edit. 4. Modify the Prefix, PSTN, Domain, VCard Directory, and FQDN Authorization, as required. 5. Click Update to save your changes, or click Cancel to cancel the changes.

  • Page 88: Configuring Remote Message Notification Setting

    Avaya Hospitality Messaging Server 400 system settings commissioning 2. In the System Configuration navigation, in the System Settings section, click Language Mapping. 3. On the Language Mapping page, in the Language list, select the supported language. 4. In the PMS Code box, type the PMS code for that language.
  • Page 89 "," Indicates pause. Recommended maximum number of "," (pauses) can be used is two. Maximum digits A maximum of 26 digits can be entered in Phone#1, Phone#2, and Phone#3 boxes. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 90 Avaya Hospitality Messaging Server 400 system settings commissioning Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 91: Chapter 10: Commissioning The Avaya Hospitality Messaging Server 400 Database

    Configure Avaya HMS 400 database options such as staff extension numbers, mailbox numbers, guest rooms, and guest extensions to ensure the HMS 400 can recognize each extension and room in the hotel as a valid configuration to prevent service disruption.
  • Page 92 Commissioning the Avaya Hospitality Messaging Server 400 database Procedure 1. On the Web Configuration main navigation bar, click System Configuration. 2. In the System Configuration navigation, in the Database Setup section, click Guest Room Setup Pg 1. 3. On the Guest Room Setup page, in the No. of Rooms box, type the number of rooms to create for a guest if the room numbers are sequential.

  • Page 93: Adding Extensions To A Guest Room

    6. Click Save to save your changes. Variable Definitions Variable Value Mailbox ID Mailbox number of an existing room (generally, mailbox no = room number) Extension A valid new extension number Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 94: Configuring A Single Mailbox Single Extension Admin Mailbox

    Commissioning the Avaya Hospitality Messaging Server 400 database Configuring a single mailbox single extension Admin Mailbox About this task Configure an Admin Mailbox with one mailbox for each extension number to allow staff to access the voice mail services. Prerequisites: •...

  • Page 95: Configuring A Multiple Mailbox Single Extension Admin Mailbox

    • Confirm the mailbox numbers available. Mailbox numbers are usually the same as the extension numbers. • Determine which extensions exist to help allocate the correct numbers and prevent duplication errors. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 96 Commissioning the Avaya Hospitality Messaging Server 400 database Procedure 1. On the Web Configuration main navigation bar, click System Configuration. 2. In the System Configuration navigation, in the Database Setup section, click Admin Mailbox Setup Pg 1. 3. On the Admin Mailbox Setup page, select the Multiple Mailbox Single Extension check box.

  • Page 97: Configuring A Single Mailbox Multiple Extension Admin Mailbox

    7. In the Extension 1 box, type the first extension number. 8. To configure a second extension, select the check box beside Extension2 and type the second extension number in the Extension2 box. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 98 Commissioning the Avaya Hospitality Messaging Server 400 database 9. To configure a third extension, select the check box beside Extension3 and type the third extension number in the Extension3 box. 10. To configure a fourth extension, select the check box beside Extension4 and type the fourth extension number in the Extension4 box.

  • Page 99: Adding An Extension To An Admin Mailbox

    A valid new extension number Adding a mailbox to an Admin Mailbox About this task Perform this procedure to add a mailbox to an Admin Mailbox that has already been configured. Prerequisites: Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...

  • Page 100: Viewing Or Deleting An Extension

    Commissioning the Avaya Hospitality Messaging Server 400 database Ensure that the mailbox numbers entered are not in use or taken. You may also want to check the existing mailbox number to which additions are to be made by going to the View/Delete page.

  • Page 101: Creating Users

    8. In the Access Rights section, select the user access rights. Important: Avaya recommends that you enable the System Configuration Access Rights for only the administrator. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 102 Commissioning the Avaya Hospitality Messaging Server 400 database 9. Click Create User to create the user or click Clear to discard your changes. Variable Definitions Variable Value User ID The user identification name. The following rules apply to user IDs: •...

  • Page 103: Editing User Details

    - 1 General Staff - 2 Executive Staff Procedure 1. On the Web Configuration main navigation bar, click Administration. 2. In the Administration navigation, in the Mailbox Maintenance section, click Admin COS Configuration. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 104 Commissioning the Avaya Hospitality Messaging Server 400 database 3. On the Admin Class of Service Configuration page, in the COS No list, select the CoS number to configure. You can select an existing CoS or select number. You need not select numbers in sequence.
  • Page 105 Maximum Message(s) to Keep The maximum capacity of the mailbox for new and old messages. Important: The range is 0 to 99 messages but Avaya recommends that you keep no more than 50 messages. Maximum Message Length The maximum recording length of a message in seconds.

  • Page 106: Configuring Guest Classes Of Service

    Commissioning the Avaya Hospitality Messaging Server 400 database Variable Value prompt is played that does not provide the sender name or number. Pin Retention (in days) The number of days a PIN is valid for before it expires. Notify Before Pin Expires (in days)
  • Page 107 16. In the Hide Unknown Number in Message Envelope list, select Yes to hide the unknown number in the message or No to show unknown number in the message. 17. Click Update to save your changes. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 108 Commissioning the Avaya Hospitality Messaging Server 400 database Variable Definitions Variable Value COS No The Class of Service number. Name The CoS name. The maximum length is 30 characters. Maximum Message(s) to Keep The maximum capacity of the mailbox for new and old messages.

  • Page 109: Configuring An Introductory Message

    Prerequisites: • Record your introductory message prompt before activating this feature. For information about recording introductory message prompts, see Avaya Hospitality Messaging Server 400 Front Desk Staff User Guide, NN42350-100. Procedure 1.
  • Page 110 Commissioning the Avaya Hospitality Messaging Server 400 database Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

  • Page 111: Chapter 11: Common Procedures

    Start the Avaya HMS 400 server. Important: The HMS 400 cannot answer calls until the HMS400R3 window shows that channels are ready. When Channels appear in the HMS400R3 window, the HMS 400 is ready to accept calls. Prerequisites: • For more information, see Avaya Hospitality Messaging Server 400 Fundamentals, NN42350-104.

  • Page 112: Stopping Or Restarting The Hms 400 - Full Shutdown

    Common procedures Stopping or restarting the HMS 400 — Full Shutdown About this task Follow this procedure to perform a full shutdown of the HMS 400 application or restart the HMS 400 application. Procedure 1. On the HMS400R3: Voice System screen, go to Settings and check Stop Engine when Shutdown..

  • Page 113: Stopping Or Restarting The Hms 400 - Partial Shutdown

    Stopping or restarting the HMS 400 — Partial Shutdown Stopping or restarting the HMS 400 — Partial Shutdown About this task You can partially stop the HMS 400 application when the following files need to be updated: • voicesystem.exe • voicelineprinter.exe •...

  • Page 114: Manually Starting The Dialogic Hmp Service

    If the Dialogic service is stopped, click Play to start it. 3. Ensure the Dialogic service starts. 4. Select Start > All Programs > Avaya HMS R3 > HMS400R3 to start the Voice System. Starting the Web Configuration module in the Voice System...
  • Page 115 4. In the Password box, type the password. The default is abc123. Ensure that you immediately change this password. 5. Click Login. 6. If a Security Alert window appears, click Yes to proceed. Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012...
  • Page 116 Common procedures Avaya Hospitality Messaging Server 400 Installation and Commissioning March 2012 Comments? infodev@avaya.com...

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