Troubleshooting; Common Troubleshooting Procedures - Snom M100 KLE Administrator And Provisioning Manual

T
ROUBLESHOOTING
If you have difficulty with your M100 KLE 4-Line base station, please try the suggestions
below.
For customer service or product information, contact the person who installed your
system. If your installer is unavailable, visit our website at
www.snomamericas.com.

Common Troubleshooting Procedures

Follow these procedures to resolve common issues. For more troubleshooting information,
see the user's manual for your product.
The DECT handset doesn't register. "Registration failed" appears on the screen.
Ensure the handset is fully charged and in the charger. Remove and replace the

handset in its charger before selecting Register on the M100 KLE.
Ensure the handset is not already registered to another base. If it has been

registered to another base, deregister it.
The firmware upgrade or configuration update isn't working.
Before using the WebUI, ensure you have the latest version of your web browser

installed. Some menus and controls in older browsers may operate differently than
described in this manual.
Ensure you have specified the correct path to the firmware and configuration files

on the SERVICING > Firmware Upgrade > Auto Upgrade page and the
SERVICING > Provisioning page.

Troubleshooting

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