Support, Service & Warranty; Contacting Technical Support - ProSoft MVI56E-MNETCR User Manual

MVI56E-MNETCR ♦ ControlLogix Platform
Modbus TCP/IP Multi-Client Enhanced Communications Module for Remote Chassis
6 Support, Service & Warranty
In This Chapter
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Contacting Technical Support ............................................................. 155

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Warranty Information ........................................................................... 157
6.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.
ProSoft Technology, Inc.
Support, Service & Warranty
User Manual
Page 155 of 161