Support, Service & Warranty; Contacting Technical Support - ProSoft MVI69E-MBS User Manual

MVI69E-MBS ♦ CompactLogix Platform
Modbus Serial Enhanced Communication Module
8 Support, Service & Warranty
In This Chapter
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Contacting Technical Support ............................................................. 151

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Warranty Information ........................................................................... 152
8.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.
ProSoft Technology, Inc.
June 28, 2017
Support, Service & Warranty
User Manual
Page 151 of 154