Support, Service & Warranty; Contacting Technical Support - ProSoft MVI56E-MCMR User Manual

MVI56E-MCMR ♦ ControlLogix Platform
Modbus Communication Module with Reduced Data Block
7 Support, Service & Warranty
7.1

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone support
is available for urgent plant-down issues. Detailed contact information for all our worldwide
locations is available on the following page.
ProSoft Technology, Inc.
Support, Service & Warranty
User Manual
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