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IBM X366 Series Service And Support Considerations
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IBM X366 Series Service And Support Considerations

IBM X366 Series Service And Support Considerations

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xSeries 366
Service and Support Considerations
Rev 2.7.1
March 2, 2006
IBM CONFIDENTIAL
IBM CONFIDENTIAL
1

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Summary of Contents for IBM X366 Series

  • Page 1 366 Service and Support Considerations Rev 2.7.1 March 2, 2006 IBM CONFIDENTIAL IBM CONFIDENTIAL...
  • Page 2 Overview This document is intended to assist the Service and Support teams in some potential problems they may likely encounter on the x366. IBM CONFIDENTIAL...

  • Page 3: Mechanical Concerns

    To help alleviate the heat sink chassis interference, lift up on the top of the chassis while removing the tray. A recommended lift point is via the drive bay. Please see http://www-307.ibm.com/pc/support/site.wss/migr-60199.html additional information on tray removal. IBM CONFIDENTIAL...
  • Page 4 . The guide on Samsung’s website applies to all memory manufacturers and is the method approved by IBM. DDR2 memory DIMMs cannot be handled in the same manner as the prior generation DDR1 memory DIMMs. DDR1 DIMMs are more tolerant to mishandling. Improper DDR2 DIMM handling can result in mechanical damage to the components on the DIMMs such as cracked solder joints and solder joint separation.
  • Page 5 There have been reports where the protection caps will not remain attached to the bezel. The power button protection cap is now being heat-stake attached. Please contact the IBM support to obtain a replacement. F. Force Power On jumper on I/O board s labeled incorrectly in PD Guide The Force Power On jumper on the I/O board is labeled incorrectly in the PD Guide.
  • Page 6 “power” LED is seen on any populated slot when the system is powered on. To see whether there is a PCI error, first check the LightPath panel. If the “PCI” LED is lit, then remove the top cover and view the individual slot Attention LED’s to determine which slot is affected. IBM CONFIDENTIAL...
  • Page 7 Please see http://www-307.ibm.com/pc/support/site.wss/ .html MIGR-60141 for further information. In addition, this symptom may result from a blown fuse on the IO Adapter, often as a result of problems with the flex cable mentioned above. IBM CONFIDENTIAL...

  • Page 8: Power Supply Considerations

    It is advisable to check the System Event Log (SEL) for other error conditions prior to replacing a suspected bad power supply. As an example, a shorted circuit board would likely show improper voltage levels in the SEL due to current limiting circuit protection. IBM CONFIDENTIAL...
  • Page 9 2. Syscon is another utility available to pull BMC data that differs slightly from SMBridge. Use the Same BMC IP to retrieve the logs. Please contact your regional IBM Support for this utility if needed. 3. Please contact IBM Support to have the BMC data analyzed. IBM CONFIDENTIAL...
  • Page 10 POST. Allow system at least 15 minutes to complete POST if a new RSA2 Slimline has just been installed. Reason: the default option firmware results in a 10-12 minute temporary hang with x366 BIOS. If the system eventually completes POST, flash the IBM CONFIDENTIAL...
  • Page 11 J. BMC log fills up rapidly The LOG light path LED lights when the BMC log is 70% full, approximately 370 entries. Depending on the system configuration, each A/C power cycle results in about 100-150 entries created in the log. IBM CONFIDENTIAL...
  • Page 12 ServeRAID logs can ONLY be pulled from ServeRAID Manager in the operating system with ServeRAID Manager Agent running. If the Agent is not running, logs cannot be pulled. Unlike previous ServeRAID adapters, the 8i does not contain NVRAM so the ServeRAID CD will not work. IBM CONFIDENTIAL...
  • Page 13 FRU stock drives have been identified to contain this code level. If they do contain this level, it must be flashed to the release level 512. PE is aware of the rebuild problem and will be issuing an 8i code update in the future to address this. IBM CONFIDENTIAL...
  • Page 14 E. Cannot Update SAS harddrive firmware with ServeRAID 8i installed Currently there is a beta SAS harddrive firmware update program available through IBM Support. Please note that if you are asked to update the SAS harddrive firmware and the customer has an 8i installed, they will need to remove the 8i in order for the drives to update.
  • Page 15 Windows 2003 Service Pack 1. Applying Service Pack 1 or higher will remove the ARCSAS.SYS error events and will improve overall performance of the SAS subsystem. IBM CONFIDENTIAL...
  • Page 16 Configuration/Setup utility program. Other adapters may use the ROM space, including the slim line Remote • Supervisor Adapter (RSA-2), if installed. Disabling the BIOS on these cards may remedy the problem. Load defaults in SCSI select utility program. • IBM CONFIDENTIAL...
  • Page 17 E. IBM Director 4.21 requires patching before running on an x366 In order for IBM Director 4.21 to run correctly on an x366 it must be patched. Failure to do so will result in false errors. Please review the document located here for further information: ftp://ftp.software.ibm.com/pc/pccbbs/pc_servers_pdf/dir4.21_x366_known_issues.pdf...
  • Page 18 Prefetch forces the processors to prefetch extra cache lines for every request. For applications that don' t take advantage of prefetch (JAVA, File Server, Web Server) this slows performance. Disabling Prefetch can improve performance 10 - 20% for these applications. IBM CONFIDENTIAL...

  • Page 19: Troubleshooting

    Check the following code are at the latest available on the IBM website • BIOS, BMC, RSA2 (if installed), CPLD, Diagnostics If code updates are required, please refer to the IBM x366 x460 Firmware Update section in the FAQ. System Boards, Options Confirm that PCI-X board not affected by ECA064 http://www.ibm.com/support/docview.wss?uid=psg1MIGR-60781...
  • Page 20 • See Common Downloadable Files below to access update images. • See Use a USB Floppy Disk Drive to Update System Firmware and Use a PC connected to the RSA2 to Update System Firmware below for alternate methods IBM CONFIDENTIAL...
  • Page 21 5. Select the following files, individually, in the order listed: - PAETBRUS.pkt - PAETMNUS.pkt 6. After completing the RSA2 firmware update, select the ' Restart ASM' option from the ' ASM Control' menu on the left. Notes • See Common Downloadable Files below to access update images. IBM CONFIDENTIAL...
  • Page 22 • For Drivers only, select Driver Matrices then Servers to get to Software and Device Drivers – Servers. Then choose one of the following: Select x366 to get to the Driver Matrix. Select Update Xpress, ServerGuide, or ServeRAID IBM CONFIDENTIAL...
  • Page 23 Example: dd if=/xxxxxxx.img of=/dev/fd0 where /dev/fd0 = path to floppy drive - under Windows, use the following command dsk4w32 filename.img a: /f dsk4w32.exe is available in the ServeRAID Support CD in the \Diskette\Tools folder. • See Common Downloadable Files above to access update images. IBM CONFIDENTIAL...
  • Page 24 Remote Control feature only allows one diskette *.img file to be mounted at a time. The Windows/Linux updates can be used to perform the update to the diagnostics. • See Common Downloadable Files below to access update images. IBM CONFIDENTIAL...