Analyzing A Hardware Serviceable Event That Points To An A+ Action - IBM Power Systems 775 Manual

Analyzing a hardware serviceable event that points to an A+
action
When hardware errors are encountered, often an event on the EMS server is presented, and
on the HMC a serviceable event is logged. When the call home function is configured
correctly, the HMC sends the gathered logs to an IBM system that collects all the data. The
IBM support teams access this data minutes after the event appeared, and automatically an
open problem record appears. If the maintenance contract is covering the time that the error
occurred, a support person dispatches the call and works with the data.
A serviceable event on the HMC shows details about the involved hardware Field
Replaceable Units (FRUs), time, date, error signature, and so on. In the manage serviceable
events on the HMC, you view the details of these events. Also, the repair is started if the
technical support team recommends such action to the IBM service support representative
(SSR).
Figure A-1 shows the access to the serviceable events on the HMC.
Figure A-1 Access to the manage serviceable events on the HMC
The data that is gathered automatically includes a IQYYLOG.log that includes all of the saved
events. IBM support reviews the entries and identifies the +PEL events that show the
recorded reference code and other error details, including the FRU data.
Example A-1 on page 315 shows the detailed data.
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