Page 1 IBM System x3850 Type 8863, 7362 Problem Determination and Service Guide...
Page 3 IBM System x3850 Type 8863, 7362 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 159. 14th Edition (February 2007) © Copyright International Business Machines Corporation 2007. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 Using the PXE boot agent utility program ....154 Using the ServeRAID configuration programs ... . 155 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 7 Appendix A. Getting help and technical assistance ..157 Before you call ......157 Using the documentation .
Page 8 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 4:...
Page 16 If you suspect a problem with one of these parts, contact a service technician. Statement 10: CAUTION: Do not place any object on top of rack-mounted devices. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 17: Chapter 1. Introduction
This printed document contains instructions for installing the server in a rack. v Safety Information This document is in PDF on the IBM Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.
Page 18: Notices And Statements Used In This Document
Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Page 19: Features And Specifications
Integrated functions: DDRII DIMMS v Approximate input kilovolt-amperes (kVA): v Baseboard management controller – Minimum: 0.08 kVA v IBM EXA-32 Chipset with integrated Drives: – Maximum: 1.6 kVA memory and I/O controller v Slim DVD-ROM: IDE v Service processor support for Remote...
Page 20: Server Controls, Leds, And Connectors
(BMC) log or in the system-event log about the condition. The condition might be that the BMC log is full or almost full. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 21 If the only condition is that the BMC log is full or almost full, clear the BMC log or the system-event log through the Configuration/Setup Utility program to turn off the lit LEDs. See the User’s Guide on the IBM Documentation CD for information about clearing the logs. Clear the logs after you have resolved all conditions.
Page 22: Rear View
Remote Supervisor Adapter II SlimLine. When this LED is lit continuously, it indicates that there is a problem with the Remote Supervisor Adapter II SlimLine. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 23 IXA RS485 connector: Use this connector to connect to an iSeries server when an Integrated xSeries Adapter (IXA) is installed. The cable for this connection comes with the server. The optional Integrated xSeries Adapter (IXA) cab be installed only in slot 2. You must move jumpers J35 and J40 on the IXA.
Page 24: System-Board Layouts
The default position is pins 1 and 2. Move the jumper to pins 2 and 3 to prevent a Wake on LAN packet from waking the system when the system is in the powered-off state. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 25: Memory-Card Connectors
Memory-card connectors The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error LED...
Page 26: Microprocessor-Board Connectors And Leds
PCI-X slot 3 266 MHz 64-bit PCI-X slot 4 266 MHz 64-bit PCI-X slot 5 266 MHz 64-bit PCI-X slot 6 266 MHz 64-bit SAS internal power cable connector IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 27: Pci-X Board Leds
PCI-X board LEDs The following illustration shows the LEDs on the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors Front of SAS backplane SAS signal cable 1 SAS signal cable 2 SAS power...
Page 28 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 29: Chapter 2. Diagnostics
2. A single problem might cause several error messages. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time you run the test. © Copyright IBM Corp. 2007...
Page 30: Post Beep Codes
1. Reseat the following components: a. DIMM b. Memory card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 31 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 32 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. DIMM b. Memory card c. (Trained service technician only) Microprocessor tray IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 33 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 34: Error Logs
The POST error log contains the three most recent error codes and messages that were generated during POST. The BMC log and the system-error log contain messages that were generated during POST and all system status messages from the service processor. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 35 Notes: v The BMC log is limited in size and is designed so that when the log is full, new entries will not overwrite existing entries; therefore, you must periodically clear the BMC log from the Configuration/Setup Utility program (the menu choices are described in the User’s Guide).
Page 36: Post Error Codes
Three consecutive boot failures using the 1. Flash the system firmware to the latest level (see default configuration. “Updating the firmware” on page 147). 2. Reseat the I/O board. 3. Replace the I/O board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 38 I/O board b. Optional Remote Supervisor Adapter II SlimLine 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 40 SAS hard disk drive c. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 41 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 42 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 44 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 4 b. VRM4 c. (Trained service technician only) Microprocessor tray IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 45 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46 (Trained service technician only) PCI-X board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48 2. Update the BIOS code again (see “Updating the firmware” on page 147). 3. (Trained service technician only) Reseat microprocessor 3. 4. (Trained service technician only) Replace microprocessor 3. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 49 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50: Post And Smi Error Messages
Configuration/Setup Utility program and enable the DIMM. 3. Replace the DIMM. 4. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 51 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52 1. If the slot number is greater than 0, complete the following primary Chassis#=X Slot#=Y Bus#=Z steps: Dev.ID=0xSSSS Vend.ID=0xTTTT a. Reseat the adapter. Status=0xUUUU DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54 1. If the slot number is greater than 0, complete the following abort Chassis#=X Slot#=Y Bus#=Z steps: Dev.ID=0xSSSS Vend.ID=0xTTTT a. Reseat the adapter. Status=0xUUUU DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 55 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 56 1. If the slot number is greater than 0, complete the following Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 57 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 1. If the slot number is greater than 0, complete the following Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 59 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 60 1. If the slot number is greater than 0, complete the following Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 62: Checkout Procedure
IS THE SERVER PART OF A CLUSTER? No. Go to step 004 . Yes. Schedule maintenance. Shut down all failing systems that are related to the cluster. Go to step 004 . IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 63: (Trained Service Technicians Only) Checkpoint Codes
BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. The checkpoint display for the System x3850 is located on the I/O board. Checkpoint codes can be found at http://w3.pc.ibm.com/helpcenter/infotips/techinfo/ MIGR-58350.html. Problem isolation tables Use the problem isolation tables to find solutions to problems that have definite symptoms.
Page 64: Cd Or Dvd Drive Problems
2. Insert the end of a straightened paper clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 65: General Problems
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66: Keyboard, Mouse, Or Pointing-Device Problems
Mouse or pointing device b. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 67: Usb Keyboard, Mouse, Or Pointing-Device Problems
USB keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68: Memory Problems
7. Reseat the following components: a. DIMM b. Memory card 8. Replace the components listed in step 7 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 69: Microprocessor Problems
If the error stayed at the same socket, replace the microprocessor tray. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
Page 70 5. Observe the checkpoint LEDs on the I/O board; if the codes are changing, go to the next step. if the codes are not changing, see “(Trained service technicians only) Checkpoint codes” on page 47. 6. See “Solving undetermined problems” on page 104. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 71 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: a. Monitor b.
Page 72: Optional-Device Problems
Redundant PCI Host Bridge IB 2. PCI-X board assembly. Link Failed. Slot Number = NA. 3. Microprocessor tray assembly. Bus Number = NA.Device ID = 0xffff. Vendor ID = 0xffff IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 73: Power Problems
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 74: Serial Port Problems
Remote Supervisor Adapter II SlimLine, if present d. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 75: Serverguide Problems
ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 76: Universal Serial Bus (Usb) Port Problems
PCI-X board, memory card, or microprocessor board for 30 seconds to light the error LEDs. The LEDs that were lit while the server was running will be lit again while the button is pressed. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 77 Many errors are first indicated by a lit information LED or system-error LED on the operator information panel on the front of the server. If one or both of these LEDs are lit, one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error.
Page 78 Microprocessor 4 error LED error LED Microprocessor 2 Microprocessor 4 socket error LED The following illustration shows the LEDs on the PCI-X board. PCI attention LEDs PCI power LEDs Power good LED IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 79: Light Path Diagnostic Leds
Light path diagnostic LEDs The following tables describe the LEDs on the light path diagnostics panel and on the boards inside the server and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 80 “Configuration/Setup Utility menu choices” on page 149). 2. Check the log for possible errors (see “Error logs” on page 18). IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 82 (see “Environment” in “Features and specifications” on page 3). 6. If one of the VRDs indicates “hot,” ac power must be removed before dc power can be restored. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 83: Remind Button
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 84 One power supply v Power backplane v Power cord v I/O board v PCI-X board assembly Power supply 1 (PS1) AC power LED (green) DC power LED (green) IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 85: Diagnostic Programs, Messages, And Error Codes
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86: Real-Time Diagnostics
Real-time diagnostics Real-time diagnostics can help you diagnose certain devices on IBM System x and ® xSeries servers while the operating system is running. Using these diagnostic actions, you can prevent and minimize server downtime. For more information and to download the real-time diagnostics, go to the following Web page: http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-50681...
Page 87: Diagnostic Text Messages
If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. Diagnostic text messages Diagnostic text messages are displayed while the tests are running.
Page 88 149). 001-xxx-000 Failed core tests. 1. Reseat the I/O board. 2. Replace the I/O board. 001-xxx-001 Failed core tests. 1. Reseat the I/O board. 2. Replace the I/O board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 90 SCSI (SAS) controller (see “Updating the firmware” on page 147). 2. Update the BIOS code (see “Updating the firmware” on page 147). 3. Reseat the I/O board. 4. Replace the I/O board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 92 1. Reseat the following components: a. ServeRAID adapter b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 93 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 94 Power supply b. (Trained service technician only) Power backplane 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 95 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 96 5. Replace the components listed in step 4 one at a time, in the order shown, restarting the server each time. 166-201-000 ISMP indicates I2C errors on bus X. Reseat and, if necessary, replace the I/O board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 97 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98 30 seconds, reconnect the power cords, and retry. 2. Reseat the Remote Supervisor Adapter II SlimLine. 3. Replace the Remote Supervisor Adapter II SlimLine. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 99 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100 SAS hard disk drive backplane cable b. SAS hard disk drive backplane c. I/O board d. (Trained service technician only) Microprocessor tray IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 101 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102 2. Update the BIOS code (see “Updating the firmware” on page 147). 3. Look in the test log (see “Viewing the test log” on page 71) and correct any other errors. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 103 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 104: Recovering From A Bios Update Failure
To recover the BIOS code and restore the server operation to the primary bank, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/support/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded.
Page 105: System-Error Log Messages
3. Restart the server. In the event that the above sequence fails, the server might not restart correctly or might not display video. Complete the following steps to force a manual restore operation: 1. Read the safety information beginning on page vii and “Handling static-sensitive devices”...
Page 106 3. (Trained service technician only) Replace the PCI-X board. 2.5V Calgary PLL Power Good Fault 1. Reseat the I/O board. 2. Reseat the microprocessor tray. 3. (Trained service technician only) Replace the PCI-X board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 107 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108 3. (Trained service technician only) Replace the PCI-X board. CEC Card Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the I/O board. 3. (Trained service technician only) Replace the PCI-X board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 109 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110 1. Reseat the Remote Supervisor Adapter II SlimLine, if present. 2. Reseat the I/O board. 3. Replace the I/O board. 4. (Trained service technician only) Replace the PCI-X board. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 111 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 112 Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, “Memory problems” on page 52 1. Make sure that the memory card lever is securely latched. 2. Reseat the memory card. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 113 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114 1. Reseat the microprocessor tray. 2. (Trained service technician only) Reseat the microprocessors. 3. Reseat the microprocessor VRMs, if present. 4. (Trained service technician only) Replace the microprocessor tray. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 115 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 116 VRM X Power Good Fault 1. Reseat VRM 3 or 4. 2. Reseat the microprocessor tray. 3. Replace VRM 3 or 4. 4. (Trained service technician only) Replace the microprocessor tray. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 117 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8863, 7362,” on page 107 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118: Solving Scsi Problems
To use this method, you must know the minimum configuration that is required for the server to start (see “Solving undetermined problems” on page 104). IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 119: Solving Ethernet Controller Problems
Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. Check the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device driver readme file. Make sure that the latest device drivers are installed.
Page 120: Solving Undetermined Problems
4. Turn on the server. If the problem remains, suspect the following components in the following order: a. Power backplane b. I/O board c. Memory card d. Microprocessor tray IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 121: Calling Ibm For Service
Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 157 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
Page 122 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 123: Chapter 3. Parts Listing, Type 8863, 7362
Web, complete the following steps: 1. Go to http://www.ibm.com/support/. 2. Under Search technical support, type 8863 or 7362 and click Search. 3. Under Document type, select Parts information and click Go. © Copyright IBM Corp. 2007...
Page 124: Server Replaceable Units
2. Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 - Warranty Information”), which is in the Warranty and Support Information document on the IBM Documentation CD.
Page 125 Table 3. Parts listing, Type 8863 and 7362 (continued) CRU No. CRU No. Index Description (Tier 1) (Tier 2) FRU No. Heat sink (all models) 26K8805 Microprocessor baffle (all models) 26K9020 Hard disk drive filler (all models) 26K8680 Hard disk drive, 36 GB (optional) 39R7364 Hard disk drive, 73 GB (optional) 39R7366...
Page 126: Alcohol Wipes
System service label (all models) 26K8923 Thermal grease (all models) 41Y8755 Alcohol wipes IBM alcohol wipes for a specific country or region are usually available only in that country or region. IBM power cord part number Used in these countries and regions...
Page 127 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 128 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 129: Chapter 4. Removing And Replacing Server Components
Tier 1 or Tier 2 customer-replaceable unit (CRU), or a field-replaceable unit (FRU). v Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 130: System Reliability Guidelines
For a list of supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. System reliability guidelines To help ensure proper cooling and system reliability, make sure that: v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it.
Page 131: Returning A Device Or Component
v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.
Page 132: Tier 1 Cru Information
6. Lift the bezel up to release the tabs at the bottom edge of the bezel. Tier 1 CRU information Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 133 3. Remove the server cover. 4. Remove the 2 SAS signal cables from the I/O board. 5. Remove the battery: a. Use one finger to press the top of the battery clip away from the battery. b. Lift and remove the battery from the socket. 6.
Page 134: Dvd Drive
When the fan is installed properly the fans will slow down. To remove a hot-swap fan, complete the following steps. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 135 Hot-swap fan 5 Hot-swap fan 6 Fan error Hot-swap fan 7 Hot-swap fan 8 Hot-swap fan 1 Hot-swap fan 2 Hot-swap fan 3 Hot-swap fan 4 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 114. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could...
Page 136: Hot-Swap Power Supply
There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 137 Locking latch Locking handle (open) Power supply 2 (PS2) Power supply 1 (PS1) AC power LED (green) DC power LED (green) 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 114. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data.
Page 138: Memory Module
(SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2-3200 SDRAM Registered DIMM specifications. For a list of the supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The server supports up to four memory cards. Each memory card holds up to four DIMMs.
Page 139 Table 5. Memory card installation sequence for cost-sensitive configuration (continued) Memory card order Memory card DIMM pair Second 1 and 3 2 and 4 Third 1 and 3 2 and 4 Fourth 1 and 3 2 and 4 Table 6. Memory card installation sequence for memory-mirrored configuration Memory card order Memory card DIMM pair...
Page 140: Active Memory
Active Memory Active Memory is an IBM technology that improves the reliability of the DIMMs ™ through memory mirroring, memory scrubbing, and Memory ProteXion features. The following notes describe the Active Memory features: v Memory mirroring enables you to improve the reliability of the memory in your server by creating a mirror of the data in memory port 1 and storing it in memory port 2.
Page 141 v Memory ProteXion reassigns memory bits to new locations within memory when recoverable errors have been detected. When a recoverable error is found by memory scrubbing, the Memory ProteXion feature writes the data that was to be stored in the damaged memory locations to spare memory locations within the same DIMM.
Page 142: Installing Memory Modules
1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 114. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 143 3. Remove the memory card. a. Open the memory card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up.
Page 144 Attention: When moving the memory card, do not allow it to impact any components or structures inside the server. Make sure that the Memory Hot-Swap Enabled LED is lit. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 145 3. Remove the memory card. a. Open the memory card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up.
Page 146 To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Open the retaining clip on each end of the DIMM connector. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 147 5. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Turn the DIMM so that the DIMM keys align correctly with the slot. DIMM Retaining clip...
Page 148: Tier 2 Cru Information
Tier 2 CRU information You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. Operator information panel assembly To remove the operator information panel assembly, complete the following steps.
Page 149: I/O Board
2. Connect the light path diagnostics ribbon cable and front USB cable to the I/O board. 3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Replace the bezel and top cover. 5. Reconnect external cables and power cords. I/O board When replacing the I/O board, you must either update the server with the latest SAS firmware or restore the pre-existing firmware from a diskette or CD image.
Page 150: Pci-X Adapter Guide
4. Lift the latch mechanism. 5. Remove all adapters and adapter dividers, and place the adapters on a static-protective surface (see the User’s Guide on the IBM Documentation CD). Note: You might find it helpful to note where each adapter is installed before removing the adapters.
Page 151: Power-Supply Structure
To install a PCI-X adapter guide, complete the following steps: 1. Align the two tabs on the PCI-X adapter guide with the two slots on the chassis. 2. Set the guide firmly into place and turn the quarter-turn fasteners to secure the guide.
Page 152: Sas Backplane
4. Pull the hard disk drives out of the server slightly to disengage them from the SAS backplane. 5. Note where the SAS cables are connected, and then disconnect the 2 SAS cables from the SAS backplane. 6. Squeeze the two blue release tabs. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 153: Fru Information
7. Lift the SAS backplane out of the server slightly; then, disconnect the power cable and remove the backplane. To install a SAS backplane, complete the following steps: 1. Connect the power cable to the replacement backplane. 2. Slide the backplane into the card guides. 3.
Page 154: Microprocessor Tray And Microprocessor
Model numbers after the dual-core upgrade is installed upgrade is installed ZZZ, PPP 333, QQQ Removing and installing a microprocessor Complete the following steps to remove the microprocessor tray and a microprocessor. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 155 Air baffle Heat sink Microprocessor Microprocessor baffle VRM 4 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 114. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3.
Page 156 VRM simultaneously. The retaining clips snap into the locked position when the VRM is seated in the connector. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 157: Thermal Grease
9. Install the air baffle in the microprocessor tray. 10. Install the microprocessor tray in the server: a. Make sure that the microprocessor-tray release latch is open; then, push the microprocessor tray into the server. b. Close the tray levers and make sure they are securely latched. c.
Page 158: Pci-X Board Assembly
138). 12. Remove the power backplane (see “Power backplane” on page 144). 13. Loosen the blue retainer screws on the rear of the server. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 159: Pci-X Switch Card Assembly
14. Slide the PCI-X board assembly toward the front of the server and grasp the blue handle to pull the assembly out of the server. To install a PCI-X board assembly, complete the following steps: 1. Grasp the blue handle on the PCI-X board assembly and place the assembly in the chassis.
Page 160: Power Backplane
(see “Removing and installing a microprocessor” on page 138). 7. Remove the power supplies and the power-supply structure (see “Power-supply structure” on page 135). IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 161 8. Remove the screws that secure the power backplane to the chassis and lift the power backplane out of the server. To install a power backplane, complete the following steps: 1. Align the power backplane in the server and secure the power backplane with screws.
Page 162 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 163: Chapter 5. Configuration Information And Instructions
BIOS code, vital product data (VPD) code, device drivers, and service processor firmware. The UpdateXpress program is available for most IBM System x and xSeries servers and server options. It detects supported and installed device drivers and firmware in your server and installs available updates.
Page 164: Using The Serverguide Setup And Installation Cd
Enable USB legacy keyboard and mouse support v Resolve configuration conflicts Go to http://www.ibm.com/support/ to check for the latest version of the BIOS code. Starting the Configuration/Setup Utility program To start the Configuration/Setup Utility program, complete the following steps: 1.
Page 165 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors, type and speed of installed USB devices, and the amount of installed memory.
Page 166 See “Administrator password” on page 153 for more information. This choice is on the Configuration/Setup Utility menu only if an IBM Remote Supervisor Adapter II SlimLine is installed. v Start Options Select this choice to view or change the start options.
Page 167 To view the BMC System Event Log, which contains all system error and warning messages that have been generated. Use the arrow keys to move between pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed;...
Page 168 Remove the server battery and then reinstall it. See “Battery” on page 116 for instructions for removing the battery. v Change the position of the power-on password override jumper (J9 on the I/O board) to bypass the power-on password check. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 169: Installing And Using The Baseboard Management Controller Utility Programs
Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.
Page 170: Using The Sas/Sata Configuration Utility Program
Utility appears, press Ctrl+A. If an administrator password has been set, you are prompted to type the password. 3. Follow the instructions on the screen to configure the controller settings. Go to http://www.ibm.com/support/ to check for the latest version of the SAS firmware. Configuring the Ethernet controller The Ethernet controller is integrated on the system board.
Page 171: Using The Serveraid Configuration Programs
ServeRAID controller. For information about these programs, see the documentation that comes with the ServeRAID controller and the User’s Guide on the IBM Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.
Page 172 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 173: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.
Page 174: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x, ® xSeries, and BladeCenter information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.
Page 175: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 176: Trademarks
When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible capacity may vary depending on operating environments. IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 177: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 178: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 179: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 180: Taiwanese Class A Warning Statement
Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 181: Index
SP Ethernet 10/100 6 SCSI (SAS) 102 SP serial 6 system error 89 system serial 6 error LED USB 1 6 I/O board 7 USB 2 6 memory 123 USB,front 4 memory card 123 video 6 © Copyright IBM Corp. 2007...
Page 182 USB connector 4 keyboard problems 50 front-panel assembly, replacing 137 FRUs, replacing front-panel assembly 137 microprocessor 138 microprocessor-board assembly 138 DVD-ROM activity 5 PCI-X board assembly 142 PCI-X switch-card assembly 143 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 183 LED (continued) Memory mirroring 124 error Memory mirroring,enable 124 memory 123 memory problems 52 memory card 123 Memory ProteXion 125 Gigabit Ethernet 1 activity 7 Memory scrubbing 124 Gigabit Ethernet 1 link 7 messages Gigabit Ethernet 2 activity 7 diagnostic 69 Gigabit Ethernet 2 link 7 service processor 89 hard disk drive activity 4, 5...
Page 184 153 PCI-X board assembly 142 Configuration/Setup Utility 148 PCI-X switch-card assembly 143 Ethernet controllers 154 power backplane 144 SAS/SATA Configuration Utility program 154 power supply 120 ServerGuide 148 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 185 using (continued) UpdateXpress program 147 utility Configuration/Setup program, using 148 video connector 6 VRM LED 64 Web site 1 weight 3 World Wide Web 1 Index...
Page 186 IBM System x3850 Type 8863, 7362: Problem Determination and Service Guide...
Page 188 Part Number: 40M2350 Printed in USA (1P) P/N: 40M2350...

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System x3850 8863 7362

IBM 88631SU - System x3850 - 8863 Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Diagnostics

Chapter 3. Parts Listing, Type 8863, 7362

Chapter 4. Removing and Replacing Server Components

Chapter 5. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

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