Logging Into The Acd System; Changing The Acd Status - Yealink SIP-T29G User Manual

Yealink T2 Series IP Phones User Guide

Logging into the ACD System

You can log into the ACD system. After logging in, you are ready to receive calls from the ACD system.
Before You Begin
Your system administrator has set an ACD key for you to log into the ACD system. Get the User ID and Password to
access the ACD system from your system administrator.
Procedure
1. Press the ACD key when the phone is idle.
The phone screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2. Press Login to log in.

Changing the ACD Status

You can press the ACD key to show your current ACD user status.
When you set the ACD user status to be available, the ACD key LED glows green, the server begins distributing calls to
your IP phone.
When you set the ACD user status to be unavailable, the ACD key LED flashes green, the server temporarily stops dis-
tributing calls to your IP phone.
Procedure
1. Press the Available (Avail)/Unavailable (Unavail) soft key.
ACD user status synchronizes on both the IP phone and ACD system.
2. To log out of the ACD system, press the Logout soft key.
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