Placing A Call On Public Hold; Placing A Call On Private Hold; Setting A Private Hold Key; Holding A Call Privately - Yealink SIP-T29G User Manual

Yealink T2 Series IP Phones User Guide
Note
If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence circulation.
Contact your system administrator for more information.
Related Topic
Answering Calls

Placing a Call on Public Hold

You can place a call on public hold that any shared line phone can retrieve the held call.
Procedure
1. During a call, press the HOLD key or Hold.
The call is held on your phone, and all of the phones registered with shared line show the call is in a held state on
the shared line key.

Placing a Call on Private Hold

In SCA scenario, you can place a call on private hold that only you can retrieve the held call. You can hold a call
privately on a shared line using the PriHold soft key preset by your system administrator. If the PriHold soft key is not
available on your phone, you can also set a line key as private hold key manually.
Topics

Setting a Private Hold Key

Holding a Call Privately

Setting a Private Hold Key
Private Hold key is not available on the SIP-T19(P) E2 IP phone.
Procedure
1. Navigate to Menu->Features->Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Private Hold from the Key Type field.
5. (Optional.) Enter the string that will display on the phone screen in the Label field.
6. Press Save.
Tip
By default, you can long press the desired line key to set it. But your system administrator can configure the phone to enter
the Add Contact screen by long pressing the line key.
Holding a Call Privately
You can hold a call privately on a shared line using a PriHold soft key or Private Hold key. Private Hold key is not avail-
able on the SIP-T19(P) E2 IP phone.
Before You Begin
If the PriHold soft key is not available on your phone, you need to set a Private Hold key in advance.
Procedure
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