Yealink SIP-T29G User Manual
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Yealink SIP-T29G User Manual

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Summary of Contents for Yealink SIP-T29G

  • Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this doc- ument for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no...
  • Page 3 We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and com- ments to DocsFeedback@yealink.com. Technical Support Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.
  • Page 4 Yealink T2X series IP phones firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 5: Table Of Contents

    Table of Contents Table of Contents Table of Contents About This Guide Related Documentation In This Guide Getting Started with Your Phone Hardware Overview T2X Series Hardware Power LED Indicator Line Key LED Screen and Icons Idle Screen Dialing/Pre-dialing Screen Calls Screen Icons in the Status Bar T29G Icons in the Status Bar...
  • Page 6 Yealink T2 Series IP Phones User Guide Setting a Key as Send Customizing the Soft Keys Phone Lock Phone Lock Types and Waiting Time Setting the Phone Lock Locking Your Phone Manually Unlocking Your Phone Changing Your Phone Unlock PIN...
  • Page 7 Table of Contents Deleting a Blacklist Contact Deleting all Blacklist Contacts Moving a Blacklist Contact to the Local Directory Mobile Contacts Adding a Mobile Contact to the Local Directory/Blacklist Searching for Mobile Contacts Updating the Mobile Contacts Google Contacts Viewing Google Contacts Updating Google Contacts Searching for Google Contacts Placing Calls to Google Contacts...
  • Page 8 Yealink T2 Series IP Phones User Guide Answering Calls Answering a Call Answering a Call When in a Call Enabling Call Waiting Answering a Call Automatically Silencing or Rejecting Incoming Calls Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Automatically...
  • Page 9 Table of Contents Joining Two Calls in a Conference Joining a Transfer Target and a Transferee into a Conference Holding or Resuming a Conference Call Muting or Unmuting a Conference Call Splitting a Conference Call Managing Conference Participants Ending a Conference Call Network Conference Setting Up a Network Conference Recording Using a USB Flash Drive...
  • Page 10 Yealink T2 Series IP Phones User Guide Call Park and Call Retrieve Parking or Retrieving a Call in the FAC Mode Parking a Call Retrieving a Parked Call in the FAC Mode Parking or Retrieving a Call in the Transfer Mode...
  • Page 11 Table of Contents Setting a Private Hold Key Holding a Call Privately Retrieving a Held Call Remotely on a Shared line Barging In an Active Call on a Shared line Pulling a Shared Call on a Shared line Intercom Placing an Intercom Call Setting an Intercom Key Placing an Intercom Call to the Target Extension Picking Up an Incoming Call of the Target Extension...
  • Page 12 Yealink T2 Series IP Phones User Guide Activating the Bluetooth Mode Deactivating the Bluetooth Mode Pairing and Connecting the Bluetooth Headset Pairing and Connecting the Bluetooth-enabled Mobile Phone Syncing the Mobile Contacts to the IP Phone Enabling the Mobile Contacts Sync Feature...

  • Page 13: About This Guide

    About This Guide Thank you for choosing Yealink T2 series IP phones, which deliver the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network.
  • Page 14 Yealink T2 Series IP Phones User Guide Chapter 1    About This Guide Chapter 2    Getting Started with Your Phone Chapter 3    Customizing Your Phone Chapter 4    Audio Settings Chapter 5    Directory Chapter 6    Call History Chapter 7    Call Features Chapter 8   ...

  • Page 15: Getting Started With Your Phone

    This chapter provides the overview of phone hardware and screen layout, and introduces how to navigate your phone for the best performance. Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Yealink T2 series IP phones have distinct hardware types: Hardware T19(P) E2 T23P/T23G/T21(P) E2 T27G T29G Screen...
  • Page 16 Toggles the headset mode on or off. The LED indicator glows green when the headset is HEADSET Key activated. Only the SIP-T29G/T27G IP phone has a key light. Places a call on hold or resumes a held call. HOLD Key The SIP-T23G/T23P/T21(P) E2/T19(P) E2 IP phone has HOLD key.

  • Page 17: Power Led Indicator

    The phone receives a voice mail or text message. The phone enters the power-saving mode. Solid red for 500ms and off for 3000ms alternately. It is only available on the SIP-T29G IP phones. Note The SIP-T19(P) E2 IP phone only has a yellow key light.
  • Page 18 Yealink T2 Series IP Phones User Guide LED Status Description The monitored user’s conversation is placed on hold (This LED status requires server support). Slow-flashing red (1s) The call is parked on the monitored user. The monitored user does not exist.

  • Page 19: Screen And Icons

    Call History Icons Line Key Icons Idle Screen The Idle screen is made up of the status bar, line keys and soft keys. The time & date on the status bar or middle of screen varies by phone models. SIP-T29G SIP-T27G...

  • Page 20: Dialing/Pre-Dialing Screen

    Page Icons: The page icons appear only when you assign functionality to line key located in line key 11-27 on the SIP-T29G IP phones or line key 9-21 on the SIP-T27G IP phones. Soft Keys: Each soft key label indicates the action for the soft key on the bottom of the screen.

  • Page 21: Calls Screen

    Getting Started with Your Phone Calls Screen All of your active and held calls are displayed on the calls screen. You can press up or down navigation keys to switch among calls. The calls screen can display the local name or number which is talking now (not applicable to SIP-T19(P) E2/T21(P) E2/T29G IP phones).

  • Page 22: T29G Icons In The Status Bar

    Yealink T2 Series IP Phones User Guide T29G Icons in the Status Bar T27G Icons in the Status Bar T23G/T23P/T21(P) E2/T19(P) E2 Icons in the Status Bar T29G Icons in the Status Bar Icons Description Wired network is unavailable Network is unreachable (only for T46S)

  • Page 23: T27G Icons In The Status Bar

    Getting Started with Your Phone Icons Description Bluetooth headset is both paired and connected Bluetooth-enabled mobile phone is both paired and connected Wi-Fi connection is successful Wi-Fi connection fails T27G Icons in the Status Bar Icons Description Wired network is unavailable Network is unreachable speakerphone (hands-free) mode Handset mode...

  • Page 24: T23G/T23P/T21(P) E2/T19(P) E2 Icons In The Status Bar

    Yealink T2 Series IP Phones User Guide Icons Description Call Forward Recording starts successfully (Using a USB flash drive) Recording is paused (Using a USB flash drive) Bluetooth mode is on Bluetooth headset is both paired and connected Wi-Fi connection is successful...

  • Page 25: Line Key Icons

    Getting Started with Your Phone Icons Description Ringer volume is 0 Phone Lock Missed Calls Call Forward Line Key Icons Icons on the line keys vary by phone models. Topics T29G Line Key Icons T27G Line Key Icons T23G/T23P/T21(P) E2 Line Key Icons T29G Line Key Icons Icon indicators (associated with line): Icons...
  • Page 26 Yealink T2 Series IP Phones User Guide Icons Description Local Group XML Group LDAP XML Browser Conference Forward Transfer ReCall Record URL Record Recording starts successfully (Record/URL Record) Multicast Paging Group Listening Paging List Hot Desking Zero Touch Phone Lock...
  • Page 27 Getting Started with Your Phone Icons Description The monitored line is placed on hold. The monitored line is parked. BLF/BLF List fails to register. Icon indicators (associated with intercom) Icons Description Target extension is available. Target extension is ringing. Target extension is dialing. Target extension is busy or is in a call.

  • Page 28: T27G Line Key Icons

    Yealink T2 Series IP Phones User Guide Icon indicators (associated with a bridged line) The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in a BLA call and used for monitoring bridged line.

  • Page 29: Call History Icons

    Getting Started with Your Phone Icons Description DND is enabled on this line Call forward is enabled on this line Icon indicators (associated with ACD) Icons Description Log in Available Wrap up and x Unavailable Call History Icons Topics T29G Call History Icons T27G/T23G/T23P/T21(P) E2/T19(P) E2 Call History Icons T29G Call History Icons Icons...
  • Page 30 Yealink T2 Series IP Phones User Guide Task Action Select ABC, abc, 2aB, or Abc mode, press * key or # key one or more times to enter one of the following special characters: Enter special char- * key: *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|...

  • Page 31: Customizing Your Phone

    Procedure 1. Navigate to Menu->Settings->Advanced Settings->Change Password. For the SIP-T29G IP phones, navigate to Menu->Advanced->Change Password. 2. Enter the desired value in the Old PWD, New PWD and Confirm PWD field respectively. 3. Press Save.

  • Page 32: Changing Wallpaper On Idle Screen

    When you set a picture in USB flash drive as wallpaper, the picture is added to the Wallpaper list. The screens of SIP-T29G IP phones are 4.3 inches (Resolution: 480x272). We recommend you to add a picture less than 1.8 megapixels. Either the smaller or larger picture will be scaled pro- portionally to fit the screen.

  • Page 33: Changing The Waiting Time For Screen Saver

    2. Select the desired waiting time from the Wait Time field. 3. Press Save. Enabling or Disabling Time & Date and Status Icons Display For the SIP-T29G IP phones, you can enable or disable your phone to display time, date and status icons on the screen saver. Before You Begin You cannot enable Time &...

  • Page 34: Setting The Screen Saver Type

    Active Level: The brightness level of the phone screen when the phone is active. Digits 1 - 10 represent different bright- ness levels. 10 is the brightest level. It is only available for the SIP-T29G/T27G IP phones. Inactive Level: The brightness of the phone screen when the phone is inactive. You can select a low brightness or turn...

  • Page 35: Adjusting The Screen Contrast

    You can adjust the screen contrast of the phone to make it easier to read. The intensity of screen contrast ranges from 1 to 10 and the highest intensity is 10. It is not available for the SIP-T29G IP phones.

  • Page 36: Changing The Time And Date Format

    For the SIP-T29G IP phones, navigate to Menu->Basic->Time & Date->General->Manual Settings. 2. Enter the date and time in the corresponding fields. For the SIP-T29G IP phones, you can also press the up or down navigation key to select the desired date and time. 3. Press Save.

  • Page 37: Customizing The Soft Keys

    You can customize the function of the soft keys displayed on the bottom of the idle screen for all IP phones except the SIP-T29G IP phones. This feature is typically used to access frequently used functions, to create menu shortcuts to access frequently used phone settings.

  • Page 38: Setting The Phone Lock

    Procedure 1. Navigate to Menu->Settings->Basic Settings->Phone Lock. For the SIP-T29G IP phones, navigate to Menu->Basic->Phone Lock. 2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field. 3. Press OK.
  • Page 39 Procedure 1. Navigate to Menu->Settings->Basic Settings->Change PIN. For the SIP-T29G IP phones, navigate to Menu->Basic->Change PIN. 2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively. The unlock PIN length must be within 15 digits.
  • Page 40 Yealink T2 Series IP Phones User Guide...

  • Page 41: Audio Settings

    Audio Settings Audio Settings The audio settings contain the volume settings, and the available ring tone and key tone settings. Topics Adjusting the Volume Setting the Ring Tone Setting the Key Tone Adjusting the Volume You can adjust the audio volume and the ring volume. Topics Adjusting the Audio Volume Adjusting the Ringer Volume...

  • Page 42: Setting A Ring Tone For The Phone

    You can choose a ring tone for all incoming calls. Procedure 1. Navigate to Menu->Settings->Basic Settings->Sound->Ring Tones->Common. For the SIP-T29G IP phones, navigate to Menu->Basic->Sound->Ring Tones->Common. 2. Select the desired ring tone. The ring tone is played automatically. You can press the Volume key to adjust the ringtone volume.

  • Page 43: Setting A Ring Tone For A Contact

    You can set the phone to produce a sound when pressing the keypad keys. The key tone is enabled by default. Procedure 1. Navigate to Menu->Settings->Basic Settings->Sound->Key Tone. For the SIP-T29G IP phones, navigate to Menu->Basic->Sound->Key Tone. 2. Select the desired value from the Key Tone field. 3. Press Save.
  • Page 44 Yealink T2 Series IP Phones User Guide...

  • Page 45: Directory

    Directory Directory The Yealink IP phones provide several types of phone directories, depending on the phone models and what the sys- tem administrator has set for you. The phones provide the following types of directories: Local Directory Favorites Blacklist Mobile Contacts...

  • Page 46: Editing Contact Groups

    Yealink T2 Series IP Phones User Guide Editing Contact Groups You can change the group name at any time. Procedure 1. Press Directory (Dir) or navigate to Menu->Directory->Local Directory to enter the local directory. 2. Highlight the desired group. 3. Press Option, and then select Detail.

  • Page 47: Editing Contacts

    Directory 7. On the SIP-T29G IP phones, select the desired photo from the Photo field. 8. Press Add. On the SIP-T29G IP phones, press Save. If the contact already exists in the local directory, the phone will prompt “Contact name existed!”.

  • Page 48: Searching For Contacts

    Yealink T2 Series IP Phones User Guide 2. Enter the desired contact group. If the contact is not in any group, enter the All Contacts. 3. Highlight the desired contact, and then press Option. 4. Select Add to Blacklist. The phone screen prompts you whether to move to the blacklist.

  • Page 49: Adding A Favorite From Local Directory

    5. Enter the desired favorite index (1-999999999) in the Favorites Index field. 6. Press Add. On the SIP-T29G IP phones, press Save. If the contact already exists in the local directory, the phone screen will prompt “Contact name existed!”. If the favorite index of contact already exists, the phone screen will prompt “Favorites Index already exist!”.

  • Page 50: Reordering Favorites

    Yealink T2 Series IP Phones User Guide 1. Navigate to Menu->Directory->Favorites. Related Topic Reordering Favorites Reordering Favorites You can change the order in which your favorites are displayed on the idle screen or in the favorites directory. Procedure 1. Navigate to Menu->Directory->Favorites to enter the favorites directory.

  • Page 51: Blacklist

    If Auto is selected, you will use the default account when placing calls to the contact from the blacklist. 5. Press Add. On the SIP-T29G IP phones, press Save. Editing a Blacklist Contact You can edit or add more information to your blacklist contacts at any time.

  • Page 52: Deleting All Blacklist Contacts

    4. Press OK. Mobile Contacts On the SIP-T29G/T27G IP phones, you can temporarily synchronize mobile phone contacts. The mobile phone contacts will be imported to your IP phones under Mobile Contacts directory. You can add mobile contacts to the local dir- ectory or blacklist, but you cannot add a contact to Mobile Contacts directory on your IP phones.

  • Page 53: Searching For Mobile Contacts

    Directory 4. Edit the corresponding fields. 5. Press Save. The contact is successfully saved to the Local Directory or Blacklist. Related Topics Pairing and Connecting the Bluetooth-enabled Mobile Phone Syncing the Mobile Contacts to the IP Phone Searching for Mobile Contacts In the Mobile Contacts, you can enter search criteria to find your desired mobile contact quickly.

  • Page 54: Google Contacts

    Yealink T2 Series IP Phones User Guide Syncing the Mobile Contacts to the IP Phone Google Contacts The feature of Google contacts is disabled by default on your phone. If you want to synchronize the Google contacts with your phone, you can ask your system administrator to enable this feature.

  • Page 55: Remote Phone Book

    Directory Remote Phone Book If the Remote Phone Book feature has been enabled by your system administrator, you can access your corporate dir- ectory directly from your phone. You can simply dial a contact from the corporate directory. You can also search for a contact or add contacts from the remote phone book to the local directory.
  • Page 56 Yealink T2 Series IP Phones User Guide...

  • Page 57: Call History

    Call History Call History The IP phones maintain call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Topics Viewing History Records Adding a History Record to Local Directory or Blacklist Deleting History Records Disabling History Record Viewing History Records You can view a list of up to 100 Missed Calls, Placed Calls, Received Calls and Forwarded Calls.

  • Page 58: Deleting All Call Records

    History record feature is enabled by default, if you do not want to save the call log, you can disable this feature. Procedure 1. Navigate to Menu->Features->History Settings. For the SIP-T29G IP phones, navigate to Menu->Features->Others->General. 2. Select Disabled from the History Record field. 3. Press Save.

  • Page 59: Call Features

    From the idle screen, you can press the left or right navigation key to select the desired account as the default account for all IP phones. For the SIP-T29G IP phones, you can also change the default account from the menu.

  • Page 60: Placing Calls

    Yealink T2 Series IP Phones User Guide It is not available for the SIP-T19(P) E2 IP phone. Procedure 1. Navigate to Menu->Features->Others->Default Account. 2. Select the desired account from the Default Account field. 3. Press Save. Related Topic Placing Calls Placing Calls You can use your phone like a regular phone to place calls in many ways easily.

  • Page 61: Placing Multiple Calls

    Call Features 3. Press the OK key or Send. Note Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the phone number after a period of time without pressing the Send soft key. Check with your system administrator to find out if this feature is available on your phone.

  • Page 62: Speed Dialing A Contact Using A Speed Dial Key

    1234,,123# means the phone dials out the number 1234 first, then after the call is set up for 1 second, it sends the DTMF sequence 123# to the remote party. For the SIP-T29G IP phones, highlight the Label or Value field. Press Directory (Dir) and then select the desired contact from the Directory list(s).

  • Page 63: Recalling A Contact

    Speakerphone key or the line key. Topic Setting a Hotline Number and Delay Time Setting a Hotline Number and Delay Time Procedure 1. Navigate to Menu->Features->Hot Line. On the SIP-T29G IP phones, navigate to Menu->Features->Others->Hot Line.

  • Page 64: Placing An International Call

    Yealink T2 Series IP Phones User Guide 2. Enter the desired number in the Hotline Number field. 3. Enter the desired delay time between 0 and 10 (seconds) in the Hotline Delay field. 4. Press Save. Placing an International Call You can place an international call when you prefix the phone number with a plus sign (+).

  • Page 65: Enabling Anonymous Call

    1. Navigate to Menu->Features->Anonymous Call (Anonymous). 2. Select the desired line from the Line ID field (not for the SIP-T19(P) E2 IP phone). For the SIP-T29G IP phones, select the desired line. 3. Select Enabled from the Local Anonymous field.

  • Page 66: Placing An Emergency Call From A Locked Phone

    Yealink T2 Series IP Phones User Guide Related Topics Enabling Anonymous Call Rejecting Anonymous Calls Automatically Placing an Emergency Call from a Locked Phone Once all keys are locked on the phone, you can only dialing an emergency number or authorized numbers that set up by your administrator, such as 911.

  • Page 67: Answering A Call

    Pick up the handset. Press the Speakerphone key. Press the HEADSET key. The key LED glows green (only on the SIP-T29G/T27G IP phone). Press Answer or the line key that has the flashing green LED indicator. The call is answered in the speakerphone (hands-free) mode by default.

  • Page 68: Answering A Call Automatically

    2. Select the desired line (not for the SIP-T19(P) E2 IP phone). 3. Select Enabled from the Status field. For the SIP-T29G IP phones, select Enabled from the Auto Answer field. 4. Press Save. If the auto answer feature is enabled for the default account, the auto answer icon appears on the phone screen.

  • Page 69: Silencing A Call

    For the SIP-T29G IP phones, navigate to Menu->Features->Anonymous. 2. Select the desired line from the Line ID field (not for the SIP-T19(P) E2 IP phone). For the SIP-T29G IP phones, select the desired line. 3. Select Enabled from the Local Anony Reject (Local Anonymous Rejection) field.

  • Page 70: Auto Redial

    You can enable auto redial, set the number of auto redial attempts and the time to wait between redial attempts. Procedure 1. Navigate to Menu->Features->Auto Redial. For the SIP-T29G IP phones, navigate to Menu->Features->Others->Auto Redial. 2. Select Enabled from the Auto Redial field. 3. Enter the desired time (between 1 and 300 seconds) in the Redial Interval field.

  • Page 71: Call Mute

    Call Features 2. Wait for the designated period of time or press OK to redial the phone number immediately. The phone will retry as many times as configured until the callee answers the call. Related Topic Setting the Auto Redial Call Mute You can mute the microphone of the active audio device during an active call so that the other party cannot hear you.

  • Page 72: Call Hold

    Yealink T2 Series IP Phones User Guide Procedure 1. Press the MUTE key when the phone is idle. The mute icon appears on the Idle screen. 2. Press the MUTE key again to deactivate the mute state. Call Hold You can place an active call on hold and resume the call when you are ready. When you place a call on hold, your IP PBX may play music to the other party while waiting.

  • Page 73: Resuming A Held Call

    Call Features Resuming a Held Call Procedure 1. Press the HOLD key again, corresponding line key or Resume. If multiple calls are placed on hold, select the desired call first. Swapping Between Active and Held Calls You can easily switch between active and held calls. Procedure 1.

  • Page 74: Rejecting Calls With Dnd On Specific Lines

    2. Select the desired line, and then press Enter. 3. Select Enabled from the DND Status field. On the SIP-T29G IP phones, set DND Status to On. 4. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.

  • Page 75: Redirecting Incoming Calls

    2. (Optional) If the DND is activated on specific lines, select the desired line, and then press Enter. 3. Select Disabled from the DND Status field. On the SIP-T42S/T42G/T41S/T41P/T40P/T40G IP phones, select Disabled from the DND Status field. On the SIP-T29G IP phones, set DND Status to Off. 4. Press Save. The DND icon disappears.

  • Page 76: Forwarding All Incoming Calls On Specific Lines

    3. Do one of the following: Enter the contact number you want to forward incoming calls to in the Forward to field. For the SIP-T29G IP phones, highlight the Forward to field. Press Directory (Dir), and then select the desired contact from the Directory list(s).

  • Page 77: Forwarding An Incoming Call Manually

    Enter the contact number you want to forward the incoming calls to in the Value field. For the SIP-T29G IP phones, highlight the Label or Value field. Press Directory (Dir) and then select the desired contact from the Directory list(s).

  • Page 78: Diverting Calls To A Contact

    Yealink T2 Series IP Phones User Guide You need to set a Forward key with a specific contact. Make sure your system administrator has set the forward mode to Phone. If you are using the SIP-T19(P) E2 IP phones, check with your system administrator if the Forward key has set for your phone.

  • Page 79: Performing A Semi-Attended/Attended Transfer

    Call Features Procedure 1. Press the TRAN key or Transfer (Trans) during a call. 2. Do one of the following: Enter the number or select a contact from the placed call list you want to transfer to. If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact directly. Press Directory (Dir).

  • Page 80: Performing A Blind Transfer Using A Transfer Key

    Yealink T2 Series IP Phones User Guide Procedure 1. Navigate to Menu->Features->Dsskey, and then select the desired line key. 2. Select Key Event from the Type field. 3. Select Transfer (Trans) from the Key Type field. 4. Do one of the following: (Optional.) Enter the string that will display on the phone screen in the Label field.

  • Page 81: Performing A Call Transfer By Selecting A Transfer Mode

    Setting a Transfer Key Conference Calls The Yealink IP phones support a three-way local conference and multi-way network conference. Note Network conference is not available on all servers. Check with your system administrator to find out if it is available on your phone.

  • Page 82: Setting Up A Local Conference Call

    1. Place a call to the first party. 2. When the first party answers the call, press Conference (Conf) to place a new call. On the SIP-T29G/T27G IP phones, you can also press the CONF key. 3. Enter the number of the second party to dial out.

  • Page 83: Joining A Transfer Target And A Transferee Into A Conference

    Procedure 1. Press Conference (Conf) after talking with the contact you want to transfer a call to. On the SIP-T29G/T27G IP phones, you can also press the CONF key. The transferee and the transfer target are joined into a conference.

  • Page 84: Ending A Conference Call

    The procedures for setting up a network conference call on specific servers may be different. Contact your system admin- istrator for more information. Recording Using a USB Flash Drive On the SIP-T29G/T27G IP phones, you can record active calls onto a USB flash drive connected to your IP phones, and the recordings are saved as *.wav files.

  • Page 85: Recording A Call

    Note For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your IP phone on your Yealink Support phone's support page on The size of a single recording file should be less than 2G.

  • Page 86: Resuming A Recording

    Yealink T2 Series IP Phones User Guide Procedure 1. Press More, and then press PauseREC. The pause recording icon appears on the phone screen and the duration stops counting. Resuming a Recording You can resume a paused recording during a call.

  • Page 87: Pausing/Resuming A Playback

    Call Features 2. Select the desired file to play. The length of the recording and a progress bar are displayed as the recording plays. Related Topics Switching Among the Handset, Speakerphone and Headset Modes Adjusting the Audio Volume Pausing/Resuming a Playback When you receive an incoming call while playing a recording, the recording is paused automatically.

  • Page 88: Viewing The Available Recording Time

    The IP phone supports the following 31 channels: 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running firmware version 80 or earlier can be regarded as listening to channel 0. It is the default channel.

  • Page 89: Sending Multicast Paging

    Managing a Paging Call Sending Multicast Paging Yealink IP phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR. You can set a line key as Multicast Paging key or Paging list key on the phone, which allows you to send announce- ments to the phones with pre-configured multicast address(es) on specific channel(s).

  • Page 90: Setting A Paging Group

    Procedure 1. Press the paging list key when the phone is idle. If the paging list key is not set, you can also navigate to Menu->Features->Others->Paging List for the SIP-T29G IP phone or Menu->Features->Paging List for other IP phones. 2. Select the desired paging group.

  • Page 91: Sending Pages By A Paging List Key

    Call Features Procedure 1. Press the Multicast Paging key when the phone is idle. Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode. On all IP phones except the SIP-T19(P) E2 IP phones, the multicast paging key LED glows green.
  • Page 92 Yealink T2 Series IP Phones User Guide Press Resume to resume the held paging call. The multicast RTP session is re-established. Press End Call (EndCall) to end the paging call.

  • Page 93: Advanced Features

    Enabling Call Completion Using Call Completion Enabling Call Completion Procedure 1. Navigate to Menu->Features->Call Completion. For the SIP-T29G IP phones, navigate to Menu->Features->Others->Call Completion. 2. Select Enabled from the Call Completion field. 3. Press Save. Using Call Completion Before You Begin Enable call completion feature on the phone.

  • Page 94: Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. Check with your system administrator to find out if this feature is available on your phone. The Yealink IP phone supports Directed Call Pickup and Group Call Pickup. Directed Call Pickup: allows you to pick up incoming calls from another phone.

  • Page 95: Picking Up A Group Call Directly

    Advanced Features 1. Pick up the handset, press the line key or the Speakerphone key. The DPickup soft key appears on the phone screen (You may need to press the More soft key to see the DPickup soft key). 2. Press DPickup on your phone. 3.

  • Page 96: Setting A Directed Pickup Key

    Yealink T2 Series IP Phones User Guide Setting a Directed Pickup Key You can set a line key as a Directed Pickup key, and specify a contact you want to pick up a call from for this key. Line key is not available on the SIP-T19(P) E2 IP phones, so ask your system administrator to set a Directed Pickup key for your phone.

  • Page 97: Setting A Group Pickup Key

    Advanced Features Setting a Group Pickup Key You can set a line key as a Group Pickup key. Line key is not available on the SIP-T19(P) E2 IP phones, so ask your sys- tem administrator to set a Group Pickup key for your phone. Before You Begin Check with your system administrator if the group call pickup code is required for this key.

  • Page 98: Parking Or Retrieving A Call In The Fac Mode

    Yealink T2 Series IP Phones User Guide FAC mode: park the call to the local extension or a desired extension through dialing the park code. Transfer mode: park the call to the shared parking lot through a blind transfer. For some servers, the system will return a specific retrieve park number (park retrieve code) from which the call can be retrieved after parking suc- cessfully.

  • Page 99: Parking Or Retrieving A Call In The Transfer Mode

    Advanced Features 1. Press Retrieve (You may need to press the More soft key to see the Retrieve soft key) on the pre-dialing screen. The phone will dial the park retrieve code which is configured in advance. 2. Follow the voice prompt to retrieve: Press the # key on the phone where the call is parked.

  • Page 100: Parking Or Retrieving A Call With A Park Or Retrieve Key

    Yealink T2 Series IP Phones User Guide When the phone is idle, you can use a Retrieve key to retrieve a parked call directly. Related Topic Parking or Retrieving a Call with a Park or Retrieve Key Parking or Retrieving a Call with a Park or Retrieve Key You can easily use a Park key to park a call to a specific extension (if the FAC mode is set) or shared parking lot (if the Transfer mode is set), and quickly retrieve this parked call using a retrieve key.

  • Page 101: Setting A Retrieve Key

    Advanced Features 1. During a call, press the Call Park key. The call is parked to the desired extension or the shared parking lot directly. Related Topic Setting a Park Key Setting a Retrieve Key You can set a line key as a Retrieve key, and specify a parked extension or retrieve lot you want to retrieve a parked call from for this key.

  • Page 102: Setting A Blf Key

    (Optional.) Enter the string that will display on the phone screen in the Label field. Enter the phone number or the extension you want to monitor in the Value field. For the SIP-T29G IP phones, highlight the Label or Value field. Press Directory (Dir) and then select the desired contact from the Directory list(s).

  • Page 103: State Indicator Of Remote Line By Blf Key

    After your system administrator enables the Audio Alert for BLF Pickup feature, you can set the phone to play an alert tone when a monitored line rings. Procedure 1. Navigate to Menu->Settings->Basic Settings->Sound->BLF Ring Type. For the SIP-T29G IP phones, navigate to Menu->Basic->Sound->BLF Ring Type.

  • Page 104: Visual Alert For Monitored Lines

    Yealink T2 Series IP Phones User Guide 2. Select the desired ring tone. The ring tone is played automatically. You can press the Volume key to adjust the tone volume. 3. Press Save. Visual Alert for Monitored Lines Your system administrator can enable Visual Alert for BLF Pickup feature, which allows your phone to display the caller ID when the specified monitored line receives an incoming call.

  • Page 105: Picking Up A Remote Call

    Advanced Features Setting a BLF Key Picking up a Remote Call When the monitored line receives an incoming call, the BLF key LED indicator of the monitored line will flash red. Before You Begin Make sure that the directed call pick up code for a BLF key or your system administrator has set the call pickup feature. Procedure 1.

  • Page 106: Parking Or Retrieving A Call By Blf Key

    Yealink T2 Series IP Phones User Guide 2. Press the BLF key of the monitored line again or (Trans) to complete the transfer when the monitored user receives ringback or after the monitored user answers the call. Parking or Retrieving a Call by BLF Key You can use the BLF key to park a call or retrieve a parked call directly.

  • Page 107: State Indicator Of Remote Line By Blf List Key

    Procedure 1. Navigate to Menu->Settings->Basic Settings->Sound->BLF Ring Type. For the SIP-T29G IP phones, navigate to Menu->Basic->Sound->BLF Ring Type. 2. Select the desired ring tone. The ring tone is played automatically. You can press the Volume key to adjust the tone volume.

  • Page 108: Visual Alert For Monitored Lines

    Yealink T2 Series IP Phones User Guide Visual Alert for Monitored Lines Your system administrator can enable Visual Alert for BLF Pickup feature, which allows your phone to display the caller ID when the specified monitored line receives an incoming call.

  • Page 109: Performing A Blind Transfer

    Advanced Features Performing a Blind Transfer Performing a Semi-attended/Attended Transfer Performing a Blind Transfer Before You Begin Check with your system administrator to make sure that the Transfer Mode via Dsskey is set to Blind Transfer. Procedure 1. During a call, press the BLF List key of the monitored line which you want to transfer this call to. Performing a Semi-attended/Attended Transfer Before You Begin Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.

  • Page 110: Barging In An Active Call By Blf List Key

    Shared Line Yealink IP phone supports using Shared Call Appearance (SCA) or Bridged Line Appearance (BLA) to share a line. So that this line can be registered on more than one IP phone at the same time.

  • Page 111: Placing Calls On A Shared Line

    Advanced Features The following table shows icons and LED indicator associated with the shared line: Line Key LED Icon Description except for SIP-T19(P) E2 T29G The shared line is idle. Solid green The shared line is seized. Fast-flashing green The shared line receives an incoming call. Solid green The shared line is dialing.

  • Page 112: Placing A Call On Public Hold

    Yealink T2 Series IP Phones User Guide Note If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence circulation. Contact your system administrator for more information. Related Topic Answering Calls Placing a Call on Public Hold You can place a call on public hold that any shared line phone can retrieve the held call.

  • Page 113: Retrieving A Held Call Remotely On A Shared Line

    Advanced Features 1. During a call, press PriHold or Private Hold key on the phone (You may need to press the More soft key to see the PriHold soft key). The call is held on your phone, and the other phones registered with shared line show the call is in the busy state on the shared line key.

  • Page 114: Pulling A Shared Call On A Shared Line

    Yealink T2 Series IP Phones User Guide Pulling a Shared Call on a Shared line In SCA scenario, both you and other users can pull an existing call from another shared phone that is an active or hold state. It is not available on the SIP-T19(P) E2 IP phone. Check with your system administrator to find out if this feature is avail- able for your phone.

  • Page 115: Placing An Intercom Call To The Target Extension

    (Optional.) Enter the string that will display on the phone screen in the Label field. Enter the target extension number in the Value field. For the SIP-T29G IP phones, highlight the Label or Value field. Press Directory (Dir) and then select the desired contact from the Directory list(s).

  • Page 116: Setting The Directed Call Pickup Code For Intercom Key

    Yealink T2 Series IP Phones User Guide Picking Up a Remote Call by Intercom Key Setting the Directed Call Pickup Code for Intercom Key The directed call pickup code can be configured for the intercom key. Before You Begin Get the directed call pickup code from your system administrator.

  • Page 117: Answering An Intercom Call

    Advanced Features Note Your system administrator can set a period of delay time before the phone automatically answers intercom calls. Intercom Mute Intercom Mute feature allows the IP phones to mute the microphone when incoming intercom calls are answered auto- matically.

  • Page 118: Short Message Service (Sms)

    Yealink T2 Series IP Phones User Guide Topics Short Message Service (SMS) Voice Mail Short Message Service (SMS) Text messages can be stored in your phone’s Inbox, Sentbox, Outbox or Draftbox, and each of the boxes can store up to 100 text messages. If there are more than 100 text messages in any one of the boxes, the phone will directly delete the oldest text message in the box.

  • Page 119: Replying To A Text Message

    5. Do one of the following: Enter the number you want to send the message to in the To field. For the SIP-T29G IP phones, highlight the To field. Press Directory (Dir), and then select the desired contact from the Directory list(s).

  • Page 120: Receiving A Voice Message

    Yealink T2 Series IP Phones User Guide 1. Navigate to Menu->Message->Voice Mail->Set Voice Mail Code. You can also press the MESSAGE key when the voice mail code is not configured. 2. Enter the voice mail code (for example, *4) in the desired account field.

  • Page 121: Hot Desking

    Advanced Features 1. Navigate to Menu->Message->Voice Mail->View Voice Mail. The phone screen displays the amount of new and old voice mails. 2. Highlight an account, and then press Connect. 3. Follow the voice prompt to listen to your voice mails. Related Topic Setting the Voice Mail Code Hot Desking...

  • Page 122: Logging Into The Acd System

    Yealink T2 Series IP Phones User Guide Logging into the ACD System You can log into the ACD system. After logging in, you are ready to receive calls from the ACD system. Before You Begin Your system administrator has set an ACD key for you to log into the ACD system. Get the User ID and Password to access the ACD system from your system administrator.

  • Page 123: Optional Accessories With Your Phone

    You can connect an analog headset to all IP phones or connect a USB headset to the SIP-T29G/T27G IP phones. You can also pair and connect a Bluetooth headset with your SIP-T29G/T27G IP phone. On all IP phones, you can use a wire- less headset adapter EHS36 to connect an EHS-compatible wireless headset.

  • Page 124: Connecting A Yhs32/Yhs33 Headset

    For more information on how to use your headset, see your headset documentation from the manufacturer. Bluetooth Headset You can use a Bluetooth headset to handle calls on the SIP-T29G/T27G IP phones. If both a Bluetooth headset and an analog headset are connected, only the Bluetooth headset can be used.

  • Page 125: Activating The Headset Mode

    Procedure 1. Press the HEADSET key on the phone. The HEADSET key LED glows green on the SIP-T29G/T27G IP phones, and the headset icon appears on the phone screen of all IP phone except the SIP-T27G IP phone. Note You can initiate or end calls by pressing the HEADSET key.

  • Page 126: Connecting The Bluetooth Usb Dongle Bt40

    If you press Cancel, you can activate the Bluetooth mode when you want to use the Bluetooth feature. Procedure 1. Navigate to Menu->Settings->Basic Settings->Bluetooth. On the SIP-T29G IP phones, navigate to Menu->Basic->Bluetooth. 2. Select On from the Bluetooth field. 3. Press Save.

  • Page 127: Pairing And Connecting The Bluetooth-Enabled Mobile Phone

    Optional Accessories with Your Phone Procedure 1. Navigate to Menu->Settings->Basic Settings->Bluetooth. On the SIP-T29G IP phones, navigate to Menu->Basic->Bluetooth. 2. Press Scan to search the Bluetooth devices. The phone proceeds to scan the local Bluetooth devices, and phone screen displays the available Bluetooth devices.

  • Page 128: Syncing The Mobile Contacts To The Ip Phone

    Make sure that the Bluetooth-enabled mobile phone is paired and connected to your IP phone. Procedure 1. Navigate to Menu->Settings->Basic Settings->Bluetooth->Paired Bluetooth Device. On the SIP-T29G IP phones, navigate to Menu->Basic->Bluetooth->Paired Bluetooth Device. 2. Press Option, and then select Detail. 3. Select On from the Mobile Contacts Sync field.

  • Page 129: Viewing Your Mobile Contacts On The Ip Phones

    You can disable the IP phone to sync your mobile phone contacts. Procedure 1. Navigate to Menu->Settings->Basic Settings->Bluetooth->Paired Bluetooth Device. On the SIP-T29G IP phones, navigate to Menu->Basic->Bluetooth->Paired Bluetooth Device. 2. Press Option, and then select Detail. 3. Select Off from the Mobile Contacts Sync field.

  • Page 130: Editing Device Name Of Your Phone For Recognition

    Procedure 1. Navigate to Menu->Settings->Basic Settings->Bluetooth->Edit My Device Information. On the SIP-T29G IP phones, navigate to Menu->Basic->Bluetooth->Edit My Device Information. The phone screen displays the device name and Bluetooth dongle MAC address. 2. Enter the desired name in the Device Name field.

  • Page 131: Wireless Network

    Optional Accessories with Your Phone Wireless Network You can connect the SIP-T29G/T27G IP phones to a wireless network. Topics Connecting the Wi-Fi USB Dongle WF40 or WF50 Activating the Wi-Fi Mode Deactivating the Wi-Fi Mode Connecting to the Wireless Network...

  • Page 132: Connecting To The Wireless Network

    (SSID) and strong WPA data encryption and authen- tication. There are two methods supported by Yealink IP phones in the Wi-Fi protected setup: Push Button Configuration (PBC): The user simply has to press the WPS key on both the IP phone and gate- way/router to connect.

  • Page 133: Adding A Wireless Network Manually

    Optional Accessories with Your Phone On the SIP-T29G IP phones, navigate to Menu->Basic->Wi-Fi. 2. Press WPS, and then select WPS. The phone screen prompts “WPS has been activated, connect in 120s!”. 3. Long press the WPS key on your gateway or router.

  • Page 134: Viewing The Wireless Network Information

    Procedure 1. Navigate to Menu->Settings->Basic Settings->Wi-Fi->X Available Network(s). On the SIP-T29G IP phones, navigate to Menu->Basic->Wi-Fi->X Available Network(s). 2. Press Detail to view the detailed wireless network information (for example, Profile Name, SSID or Signal Strength). If the IP phone is connected to a wireless network successfully, you can also navigate to Menu->Settings->Basic Settings->Wi-Fi->Wi-Fi Status to view the connected wireless network information.

  • Page 135: Expansion Module And Your Phone

    3. Press Save. Adjusting the Backlight of Expansion Module When you change the backlight intensity settings on your SIP-T29G/T27G IP phones, the backlight on expansion mod- ule connected to your phone automatically changes to match the new settings. Related Topics...
  • Page 136 Yealink T2 Series IP Phones User Guide Changing the Screen Backlight Brightness and Time...

  • Page 137: Maintaining Your Phone

    Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other tasks your system administrator may ask you to perform. Topics Warnings Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration Warnings...

  • Page 138: Clearing Warnings

    Yealink T2 Series IP Phones User Guide 1. Navigate to Menu->Status->Warnings. 2. Select Auto-p credentials failed, and then press Re Provision. 3. Enter valid provisioning credentials, and then press Save. The phone prompts you whether to provision now. 4. Press OK.

  • Page 139: Rebooting Your Phone

    Procedure 1. Navigate to Menu->Settings->Advanced Settings->Reset Config. On the SIP-T29G IP phones, navigate to Menu->Advanced->Reset Config. 2. Highlight the Reset to Factory Settings, and then press Reset. The phone screen prompts you whether to reset the setting. 3. Press OK.

  • Page 140: Updating The Phone Configuration

    Your system administrator may ask you to update your phone configurations. Procedure 1. Navigate to Menu->Settings->Basic Settings->Update Configuration. On the SIP-T29G IP phones, navigate to Menu->Basic->Update Configuration. A message is displayed on the phone screen: 2. Press OK. You can also long press the REDIAL key when the phone is idle to update the phone configuration.

  • Page 141: Appendix - Menu Structure

    Appendix - Menu Structure Appendix - Menu Structure...

  • Page 142: For The Sip-T29G Ip Phone

    For the SIP-T29G IP Phone...

  • Page 143: For The T27G/T23P/T23G/T21(P) E2/T19(P) E2 Ip Phone

    Yealink T2 Series IP Phones User Guide For the T27G/T23P/T23G/T21(P) E2/T19(P) E2 IP Phone...

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