Yealink SIP-T29G User Manual
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Yealink SIP-T29G User Manual

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Summary of Contents for Yealink SIP-T29G

  • Page 2: Declaration Of Conformity

    Copyright Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD.

  • Page 3: Class B Digital Device Or Peripheral

    Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.

  • Page 4: Gnu Gpl Information

    GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online:...

  • Page 5: About This Guide

    About This Guide About This Guide Thank you for choosing the SIP-T29G IP phone, a Gigabit color IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.

  • Page 6: Changes For Release 81, Guide Version 81.10

    User Guide for the SIP-T29G IP Phone Major updates have occurred to the following sections: Screen Saver on page  Power Saving on page  Incoming Intercom Calls on page  Changes for Release 81, Guide Version 81.10 The following sections are new:...

  • Page 7: Changes For Release 80, Guide Version 80.80

    About This Guide Phone Installation on page  Changes for Release 80, Guide Version 80.80 Major updates have occurred to the following sections: Backlight on page  Contrast on page  Bluetooth on page  Ext Keys on page  Changes for Release 80, Guide Version 80.60 The following sections are new: Shared Call Appearance (SCA)
  • Page 8 User Guide for the SIP-T29G IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Summary of Changes ............................. v Changes for Release 81, Guide Version 81.15 ..................v Changes for Release 81, Guide Version 81.10 ..................vi Changes for Release 80, Guide Version 80.95 ..................vi Changes for Release 80, Guide Version 80.80 ..................
  • Page 10 User Guide for the SIP-T29G IP Phone Connecting to the Wireless Network ......................29 Viewing the Wireless Network Information ................... 32 Managing the Saved Wireless Network ....................33 Disconnecting the Wireless Network Connection ................34 Deactivating the Wi-Fi Mode ........................35 Registration ................................

  • Page 11: Table Of Contents

    Table of Contents Emergency Number ............................113 Live Dialpad ............................... 114 Hotline ................................. 114 Basic Call Features ..............117 Placing Calls ................................117 Answering Calls ..............................120 Ending Calls ................................121 Redialing Numbers ............................. 121 Recent Call In Dialing ............................121 Auto Answer ................................
  • Page 12 User Guide for the SIP-T29G IP Phone Using BLF Feature on the Phone ......................166 BLF List ..................................167 Call Recording ..............................169 Recording Using a USB Flash Drive ......................170 Recording Using a Record Key ........................175 Hot Desking ................................178 Intercom .................................

  • Page 13: Overview

     User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.
  • Page 14 User Guide for the SIP-T29G IP Phone Hardware component instructions of the SIP-T29G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account • Call information—caller ID, call duration ①...

  • Page 15: Icon Instructions

    ⑰ Hookswitch Tab Yealink Wall Mount to adjust the hookswitch tab, refer to Quick Installation Guide for Yealink IP Phones • Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line. ⑱...

  • Page 16: Line Key Icons

    User Guide for the SIP-T29G IP Phone Icons Description Keep Mute Missed Calls Call Forward Recording starts successfully (Using a USB flash drive) Recording is paused (Using a USB flash drive) Bluetooth mode is on Bluetooth headset is both paired and...
  • Page 17 Overview Icons Description LDAP XML Browser Conference Forward Transfer ReCall Record URL Record Recording starts successfully (Record/URL Record) Multicast Paging Group Listening Paging List Hot Desking Zero Touch Phone Lock Directory Speed Dial Icon indicator (associated with line) Icons Description The private line registers successfully The shared/bridged line registers successfully Registering...
  • Page 18 User Guide for the SIP-T29G IP Phone Icons Description Register failed DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with call park/retrieve park) Icons Description Call Park (Park successfully; Call park idle...
  • Page 19 Overview Icons Description Intercom failed state Icon indicator (associated with BLF/BLF List) Icons Description BLF/BLF List idle state BLF/BLF list ringing state (Flashing) BLF/BLF list callout state (Flashing) BLF/BLF list talking state BLF hold state BLF list call park state BLF/BLF List failed state Icon indicator (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA...

  • Page 20: Other Icons

    User Guide for the SIP-T29G IP Phone Icon Description (for local SCA phone) The shared line conversation is placed on private hold. (for monitoring SCA phone) The shared line conversation is barged in by the other shared line party. For a multi-party call, all the shared line parties participating in this call place the shared line conversation on hold.

  • Page 21: Led Instructions

    Overview Icons Description A call cannot be recorded (Using a record key) Recording starts successfully (Using a record key) Recording cannot be started (Using a record key) Recording cannot be stopped (Using a record key) Icon indicator (associated with call history) Icons Description Received Calls...
  • Page 22 User Guide for the SIP-T29G IP Phone LED Status Description The call is muted. Line key LED LED Status Description The line is seized. Solid green The line is in conversation. Fast flashing green The line receives an incoming call.
  • Page 23 Overview Line key LED (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call. LED Status Description The shared line is idle.

  • Page 24: User Interfaces

    User Guide for the SIP-T29G IP Phone User Interfaces Two ways to customize configurations of your SIP-T29G IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 25 Overview The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status --IPv4 --MAC √ √ --Firmware --Network --Phone --Accounts Basic Phone Settings...

  • Page 26: Options Phone User Interface Web User Interface

    User Guide for the SIP-T29G IP Phone Options Phone User Interface Web User Interface --Auto Answer √ --Auto Redial √ --Call Completion √ --ReCall √ --Do Not Disturb (DND) √ --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference --Call Park √...

  • Page 27: Documentations

    Overview Documentations The following table shows documentations available for the SIP-T29G IP phone. Name Contents Where found Language Basic call features In the package English and phone Quick Start Guide customizations On the website English/Chinese Phone/Web user interface settings User Guide...
  • Page 28 User Guide for the SIP-T29G IP Phone...

  • Page 29: Getting Started

    Idle Screen  Entering Data and Editing Fields  If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T29G IP phone package: SIP-T29G IP Phone ...

  • Page 30: Optional Accessories

     Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T29G IP phone. You need to purchase them separately if required.
  • Page 31 Getting Started Power Adapter (5.5mm DC plug)  Wall Mount Bracket  Headset  Wireless Headset Adapter EHS36  Bluetooth USB Dongle BT40 ...

  • Page 32: Phone Installation

    User Guide for the SIP-T29G IP Phone Wi-Fi USB Dongle WF40  Note We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 24.
  • Page 33 For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones Connect the handset and optional headset Note The EXT port can also be used to connect an expansion module EXP20.
  • Page 34 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. Note The IP phone should be used with Yealink original power adapter (5V/2A) only. The use of the third-party power adapter may cause the damage to the phone.

  • Page 35: Power Over Ethernet

    Getting Started Power over Ethernet With the included or a regular Ethernet cable, the SIP-T29G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 36: Connecting To The Wired Network

    Connecting to the Wireless Network Yealink SIP-T29G IP phone supports Wi-Fi feature. You can connect your phone to a wireless network. The wireless network is more convenient and cost-effective than wired network. The PC port is unavailable when using wireless network. For more information on how to connect to a...

  • Page 37: Phone Status

    Getting Started Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (IPv4 status or IPv6 status, IP mode and MAC address).  IPv4 uses a 32-bit address. IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.

  • Page 38: Basic Network Settings

    User Guide for the SIP-T29G IP Phone The phone status is displayed on the first page of the web user interface. configured as IPv4 & IPv6, you can enter either of them in the Note If IP mode of the phone is browser’s address bar to view the phone status.
  • Page 39 Getting Started To configure a static IPv4 address via phone user interface: Press Menu->Advanced (default password: admin) ->Network->WAN Port. Press to select IPv4 and then press the Enter soft key. Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively.

  • Page 40: Wireless Network Settings

    User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and Sec.DNS field respectively.

  • Page 41: Connecting To The Wireless Network

    Getting Started The IP phone scans the available wireless networks in your area. When Wi-Fi USB dongle WF40 is connected to the USB port at the back of the IP phone, the Wi-Fi available wireless network screen will prompt “ adapter has been added, scanning the right Wi-Fi...
  • Page 42 User Guide for the SIP-T29G IP Phone Press to select the desired wireless network. Press the Connect soft key. If the network is secure, enter its password in the Password field. Press the OK soft key. Once the connection has completed successfully, the icon appears after the name of wireless network.
  • Page 43 WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication. Two methods supported by Yealink IP phones in the Wi-Fi protected setup: Push Button Configuration (PBC): The user simply has to press WPS key on both the IP ...

  • Page 44: Viewing The Wireless Network Information

    User Guide for the SIP-T29G IP Phone Log into your gateway/router’s web interface, and configure it to search the clients. For more information, refer to the documentation from the gateway/router manufacturer. Once WPS-PIN setup has completed successfully, the gateway/router’s web interface will prompt success.

  • Page 45: Managing The Saved Wireless Network

    Getting Started Press to highlight the desired wireless network. Press the Detail soft key to view the detailed wireless network information (e.g., Profile Name, SSID or Signal Strength). If the IP phone is connected to a wireless network successfully, you can also press Menu->Basic->Wi-Fi->Wireless Status to view the connected wireless network information.

  • Page 46: Disconnecting The Wireless Network Connection

    User Guide for the SIP-T29G IP Phone To manage the storage network via phone user interface: Press Menu->Basic->Wi-Fi->The storage network. Press the Option soft key. Do the following: To edit the wireless network profile: Select Edit from the prompt list.

  • Page 47: Deactivating The Wi-Fi Mode

    The SIP-T29G IP phone supports up to 16 accounts. If your phone is not registered, you may have to register it. For more information on...

  • Page 48: Idle Screen

    User Guide for the SIP-T29G IP Phone Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. Idle screen description: Name Description This area shows the phone’s default account, icons and the Status Bar time and date.

  • Page 49: Entering Data And Editing Fields

    Getting Started Entering Data and Editing Fields You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone.
  • Page 50 User Guide for the SIP-T29G IP Phone Input Mode Keypad (initials in capitals) To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending what input mode you’re in) to enter the characters that is displayed on the keypad key.
  • Page 51 Getting Started If you want to Then you can key: If it is in the uppercase (ABC soft key), lowercase (abc soft key), uppercase and lowercase (Abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters: *.,?!\-()@/:_;+&%=<>￡$¥...
  • Page 52 User Guide for the SIP-T29G IP Phone...

  • Page 53: Customizing Your Phone

    General Settings Wallpaper You can customize the wallpaper of the SIP-T29G IP phone, and can change the wallpaper image via phone user interface or web user interface. You can also upload custom pictures as wallpaper images via web user interface.
  • Page 54 Wallpaper field. Note The SIP-T29G IP phone screen size is 480*272 pixels. If the size of the custom wallpaper doesn’t meet the IP phone screen size, the wallpaper will be stretched zoomed out according to the IP phone screen size.

  • Page 55: Screen Saver

    3. You can configure the phone whether to display the time & date on the screen saver or not. You can configure the screen saver of SIP-T29G IP phone, and upload custom pictures to set up a screen saver of your picture via web user interface. You can configure the screen saver wait time, screen saver type and screen saver display clock via phone user interface or web user interface.

  • Page 56: Configuring The Screen Saver

    User Guide for the SIP-T29G IP Phone Uploading the Custom Picture via Web User Interface To upload a custom picture via web user interface: Click on Settings->Preference. Select Custom from the pull-down list of Screensaver Type. In the Upload Screensaver field, click Browse to locate the custom picture from your local system, and then click Upload.

  • Page 57: Power Saving

    Customizing Your Phone This field is configurable only if you have uploaded a custom picture via web user interface. Press the Save soft key to accept the change or the Back soft key to cancel. To configure the screen saver via web user interface Click on Settings->Preference.
  • Page 58 User Guide for the SIP-T29G IP Phone phone enters power-saving mode after it has been idle for a certain period of time. The IP phone will exit power-saving mode if a phone event occurs: Press any key.  Pick up the handset.
  • Page 59 Customizing Your Phone Configuring the Office Hour via Web User Interface Office Hour specifies the starting time and ending time in the office each day. To configure the office hour via web user interface: Click on Settings->Power Saving. Select a desired day of the week. Enter the starting time and ending time respectively in the desired day field.

  • Page 60: Backlight

    15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is  inactive after the designated time (in seconds). You can also change the intensity of the LCD screen of EXP20 connected to the SIP-T29G IP phone.

  • Page 61: Contrast

    Backlight is configurable via web user interface at the path Settings->Preference. Contrast You can only configure the contrast of EXP20 connected to the SIP-T29G IP phone to a comfortable level. Ensure EXP20 has been connected to the phone before configuration. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10.

  • Page 62: Language

    User Guide for the SIP-T29G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.
  • Page 63 Customizing Your Phone To configure the SNTP settings via phone user interface: Press Menu->Basic->Time & Date->General->SNTP Settings. Press , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is “+8”. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively.

  • Page 64: Administrator Password

    User Guide for the SIP-T29G IP Phone To configure the date and time format via phone user interface: Press Menu->Basic->Time & Date->Time & Date Format. Press , or the Switch soft key to select the desired date format from the Date Format field.

  • Page 65: Key As Send

    Customizing Your Phone as possible. To change the administrator password via phone user interface: Press Menu->Advanced (default password: admin) ->Change Password. Enter the old password in the Old PWD field. Enter the new password in the New PWD field. Re-enter the new password in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 66: Phone Lock

    User Guide for the SIP-T29G IP Phone Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: The Menu soft key is locked. You cannot access the menu of the Menu Key: phone until unlocked.
  • Page 67 Customizing Your Phone If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is inactive in idle screen for the designated time (in seconds). Press the Save soft key to accept the change. When the phone is locked, the LCD screen prompts “Phone locked.”...
  • Page 68 User Guide for the SIP-T29G IP Phone To unlock the phone via phone user interface: Press any locked key, the LCD screen prompts “Phone Lock”. Enter the desired PIN in the Unlock PIN field. Press the OK soft key to unlock the phone.

  • Page 69: Audio Settings

    Customizing Your Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.

  • Page 70: Ring Tones

    User Guide for the SIP-T29G IP Phone To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). You can also press to adjust the volume when playing back the recording calls. For...
  • Page 71 Customizing Your Phone Press to select the desired account and then press the Enter soft key. Press to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. (Optional.) Press to adjust the ringer volume.

  • Page 72: Key Tone

    User Guide for the SIP-T29G IP Phone In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be *.wav) file from your local system. Click Upload to upload the file. The custom ring tone appears in the pull-down list of Ring Type.

  • Page 73: Blf Ring Type

    Customizing Your Phone Press , or the Switch soft key to select Enabled or Disabled from the Key Tone field. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio. BLF Ring Type You can specify a desired ring tone to play for BLF pickup on the phone.

  • Page 74: Contact Management

    User Guide for the SIP-T29G IP Phone Contact Management This section provides the operating instructions for managing contacts. Topics include: Directory  Local Directory  Blacklist  Remote Phone Book  Directory Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP.

  • Page 75: Local Directory

    Customizing Your Phone Click Confirm to accept the change. The list(s) to access for Directory soft key is configurable via web user interface only. Note the directory via phone user interface: view Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory.

  • Page 76: Editing Groups

    User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory.
  • Page 77 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group.

  • Page 78: Adding Contacts

    User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory.
  • Page 79 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then press the Enter soft key.
  • Page 80 User Guide for the SIP-T29G IP Phone 10. Press the Save soft key to accept the change or the Back soft key to cancel. If the contact already exists in the directory, the LCD screen will prompt “Contact name existed!”.

  • Page 81: Editing Contacts

    Customizing Your Phone Editing Contacts To edit a contact in the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page...
  • Page 82 User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory.
  • Page 83 Customizing Your Phone You can also click Delete Photo to delete the photo. The phone only supports *.png, *.jpg and *.bmp format files. Note You can only delete custom photos. To change the custom photo for the contact via web user interface: Click on Directory->Local Directory.

  • Page 84: Placing Calls To Contacts

    User Guide for the SIP-T29G IP Phone Click Edit to accept the change. When you place a call to the contact or receive a call from the contact, the LCD screen will show the contact photo. Placing Calls to Contacts To place a call to a contact from the local directory: Press the Directory soft key.

  • Page 85: Searching For Contacts

    Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then press the Enter soft key.
  • Page 86 User Guide for the SIP-T29G IP Phone Menu->Directory->Local Directory to enter the local directory. Press the Search soft key. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad.
  • Page 87 Customizing Your Phone Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: Click on Directory->Local Directory.

  • Page 88: Blacklist

    User Guide for the SIP-T29G IP Phone At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory.
  • Page 89 Customizing Your Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory.

  • Page 90: Remote Phone Book

    User Guide for the SIP-T29G IP Phone The LCD screen prompts the following warning: Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of...
  • Page 91 Customizing Your Phone Enter the name in the Display Name field. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note Accessing the Remote Phone Book To access your remote phone book via phone user interface: Press Menu->Directory->Remote Phone Book.

  • Page 92: Call History Management

    Click Confirm to accept the change. Call History Management The SIP-T29G IP phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.

  • Page 93: Placing A Call From History Records

    Customizing Your Phone Placing a Call from History Records To place a call from the call history list: Press the History soft key. Press to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Press to select the desired entry. Press the Send soft key.

  • Page 94: Disabling History Record

    User Guide for the SIP-T29G IP Phone The LCD screen prompts "Delete all the call records?". Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: Press Menu->Features->Others->General.
  • Page 95 Customizing Your Phone To remove a list from the Enabled column, select the desired list and then click To adjust the display order of the enabled list, select the desired list, and click The LCD screen will display search results in the adjusted order. Click Confirm to accept the change.

  • Page 96: System Customizations

    User Guide for the SIP-T29G IP Phone System Customizations Headset Use If you want to use a wired headset, physically connect your headset to the phone and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 20.

  • Page 97: Dual Headset

    Customizing Your Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.

  • Page 98: Bluetooth Headset

    Dual headset is configurable via web user interface only. Note Bluetooth Headset The SIP-T29G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range.
  • Page 99 Customizing Your Phone Activating the Bluetooth Mode When you insert Bluetooth USB dongle BT40 into the USB port at the back of the IP phone, the LCD screen prompts “Adapter has been added, scanning the bluetooth devices right now?”. You can press the OK soft key to enter the Bluetooth screen.
  • Page 100 User Guide for the SIP-T29G IP Phone The LCD screen prompts the following message: The phone proceeds to scan the local Bluetooth devices. When the phone completes scanning, it will display the available Bluetooth devices on the LCD screen. Select the desired Bluetooth headset and then press Connect soft key.
  • Page 101 Customizing Your Phone Viewing the Bluetooth Headset Information To view the Bluetooth headset information: Press Menu->Basic->Bluetooth->Paired Bluetooth Device. The LCD screen displays a list of paired and connected Bluetooth headsets. Select the desired Bluetooth headset. Press the Option soft key, and then select Detail from the prompt list to view the Bluetooth headset information: Device Name: the name of the Bluetooth headset.
  • Page 102 User Guide for the SIP-T29G IP Phone The default device name is ”Yealink T29G”. Press the Save soft key to accept the change or the Back soft key to cancel. The preconfigured Bluetooth device name will display in scanning list of other device.

  • Page 103: Dss Keys

    Bluetooth mode is configurable via web user interface at the path Features->Bluetooth. DSS Keys There are three types of DSS keys: Line Keys, Programable Keys and Ext Keys. Details will be introduced in the following. The SIP-T29G IP phone supports 27 line keys and 14 programable keys. Line Keys You can assign predefined functionalities to line keys.
  • Page 104 User Guide for the SIP-T29G IP Phone (Optional.) Enter the string that will appear on the LCD screen in the Label field. (Optional.) Enter the corresponding value in the Value field. (Optional.) Enter the corresponding value in the Extension field.
  • Page 105 Customizing Your Phone Page Tips You can use page tips feature to enable the page icon and page switch key LED to indicate different statuses. This feature is disabled by default. The following table lists the page icons to indicate different statuses: Icons Description Fast flashing: the BLF monitored user receives an incoming call on...
  • Page 106 User Guide for the SIP-T29G IP Phone The following figure shows an example of label display when the label length feature is set to Extended: The following figure shows an example of label display when the label length feature is set to...
  • Page 107 Customizing Your Phone Line Key Features Line key features are explained in the following subchapters in detail: Line  Speed Dial  Voice Mail  Direct Pickup  Group Pickup  Call Park  DTMF  Prefix  Local Group ...
  • Page 108 User Guide for the SIP-T29G IP Phone Value (Default/Lock) Usage: When the phone receives an incoming call, the Line key LED flashes green: Press the Line key to accept the incoming call. Press the Line key to place a new call and the active call is placed on hold.
  • Page 109 Customizing Your Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Type (Key Event) Dependencies: Key Type (GPickup) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group call pickup code) Usage: Press the Group Pickup key on your phone when a phone number in the group receives...
  • Page 110 User Guide for the SIP-T29G IP Phone and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out. Local Group You can use this key feature to quickly access a contact group in the local directory. For more...
  • Page 111 Customizing Your Phone Usage: Press the LDAP key to access the LDAP search screen. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
  • Page 112 User Guide for the SIP-T29G IP Phone Value (the number you want to transfer to) Usage: When the transfer mode on DSS key is Blind Transfer, press the Transfer key to complete  the blind transfer to the number specified in the Value field.
  • Page 113 Customizing Your Phone When DND is in custom mode: Press the DND key to access the custom DND screen. You can enable or disable DND for one or all accounts. When DND is enabled, the DND key LED will illuminate solid green, and the incoming calls will Note be rejected automatically.
  • Page 114 User Guide for the SIP-T29G IP Phone Configure the auto provision parameters in the corresponding fields. Press the OK soft key. The phone will reboot to update configurations. You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
  • Page 115 Customizing Your Phone Programable Keys You can customize the soft keys, navigation keys and function keys. To customize programable keys via web user interface: Click on Dsskey->Programable Key. Customize specific features for these keys. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4).

  • Page 116: Ext Keys

    Usage: Press the Switch Account Down key to scroll down the account list to select the desired default account. Ext Keys If EXP20 is connected to the SIP-T29G IP phone, you can customize features for ext keys. To customize ext keys via web user interface: Click on Dsskey->Ext Key.
  • Page 117 Customizing Your Phone Select Enabled from the Activation field. Enter the desired value in Label, Display Name, Register Name, User Name, Password and SIP Server1/2 field respectively. Contact your system administrator for more information. If you use the outbound proxy servers, do the following: Press , or the Switch soft key to select Enabled from the Outbound Status field.

  • Page 118: Default Account

    User Guide for the SIP-T29G IP Phone Default Account To configure the default account via phone user interface: Press Menu->Features->Others->Default Account. Press , or the Switch soft key to select the desired account. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 119: Dial Plan

    Dial Plan Dial plan is a string of characters that governs the way your SIP-T29G IP phone processes the inputs received from your phone keypad. The SIP-T29G IP phone supports the following dial plan features: Replace Rule ...

  • Page 120: Replace Rule

    User Guide for the SIP-T29G IP Phone The “$” followed by the sequence number of a parenthesis means the characters placed in the parenthesis. The sequence number stands for the corresponding parenthesis. Example: A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2".

  • Page 121: Dial Now

    Customizing Your Phone phone will dial out “1234567” instead. Note The valid values for the Account field can be one or more digits among 1-16. Every two digits must be separated by a comma. For example, when you enter the value “1, 2” in the Account field, this replace rule will apply to account 1 and account 2.
  • Page 122 User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule page 108. Click Add to add the dial now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234”...

  • Page 123: Area Code

    Customizing Your Phone The default value is “1”. Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.

  • Page 124: Block Out

    User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule page 108. Click Confirm to accept the change. Note The default value of minimum and maximum length is 1 and 15 respectively.

  • Page 125: Emergency Number

    Customizing Your Phone Click Confirm to add the block out number. Note Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 126: Live Dialpad

    User Guide for the SIP-T29G IP Phone Live Dialpad You can enable live dialpad on the SIP-T29G IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
  • Page 127 Customizing Your Phone The valid values range from 0 to 10 (seconds) and the default value is “4”. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
  • Page 128 User Guide for the SIP-T29G IP Phone...

  • Page 129: Basic Call Features

    Basic Call Features Basic Call Features The SIP-T29G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 130 User Guide for the SIP-T29G IP Phone Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 131 The SIP-T29G IP phone can handle a maximum of 50 calls at one time. To place multiple calls: You can have more than one call on your SIP-T29G IP phone. To place a new call during an active call, do one of the following: Press the line key.

  • Page 132: Answering Calls

    User Guide for the SIP-T29G IP Phone Answering Calls When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Note Do Not Disturb mode to ignore the incoming calls without ringing on your phone.

  • Page 133: Ending Calls

    Basic Call Features Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. Ending Calls To end a call: Do one of the following: If you are using the handset, press , the End Call soft key or hang up the handset.
  • Page 134 User Guide for the SIP-T29G IP Phone Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. Note To view placed calls list when the phone is on the dialing screen: Pick up the handset, press the Speakerphone key or press the line key.

  • Page 135: Auto Answer

    Basic Call Features You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. Auto Answer You can use auto answer feature to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis.

  • Page 136: Auto Redial

    User Guide for the SIP-T29G IP Phone The icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone.

  • Page 137: Call Completion

    Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for the designated period of time or press the OK soft key to redial the phone number.
  • Page 138 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select Enabled from the Call Completion field. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information.

  • Page 139: Recall

    Basic Call Features Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system Note administrator. ReCall You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: Press Menu->Features->DSS Keys.

  • Page 140: Mute A Call

    User Guide for the SIP-T29G IP Phone Mute a Call To mute a call: Press during an active call. The LCD screen indicates that the call is now muted. To un-mute a call: Press again to un-mute the call. Mute While Dialing...

  • Page 141: Call Hold/Resume

    Basic Call Features To mute the microphone on any screen: Press on any screen (e.g., ringing, dialing, talking or idle screen). The icon appears on the status bar. To un-mute the microphone on any screen: Press again on any screen. The icon disappears from the status bar.

  • Page 142: Do Not Disturb (Dnd)

    User Guide for the SIP-T29G IP Phone To resume a held call: Press or the Resume soft key. Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Press to switch between the calls, and then press or the Resume soft key to retrieve the desired call.
  • Page 143 Basic Call Features You can enable/disable DND for the phone system, or you can customize DND for each or all accounts. Two DND modes: Phone (default): DND is effective for the phone system.  Custom: DND can be configured for each or all accounts. ...
  • Page 144 User Guide for the SIP-T29G IP Phone The icon appears on the status bar. Note When DND and busy forward are enabled in phone mode, calls will be sent to the configured destination number. For more information on busy forward, refer to Call Forward on page 134.
  • Page 145 Basic Call Features If you enable DND for the default account, the associated line icon will change to , and the icon will appear on the status bar. If you enable DND for the non-default account, only the associated line icon will change If you enable DND for all accounts, all line icons will change to and the icon will...
  • Page 146 User Guide for the SIP-T29G IP Phone Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.

  • Page 147: Call Forward

    Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). Note When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information.
  • Page 148 User Guide for the SIP-T29G IP Phone Click Confirm to accept the change. Note Call forward mode is configurable via web user interface only. To enable call forward in phone mode: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key.
  • Page 149 Basic Call Features If you select No Answer Forward: Press , or the Switch soft key to select Enabled from the No Answer Forward field. Enter the destination number you want to forward unanswered incoming calls to in the Forward to field. Press , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field.
  • Page 150 User Guide for the SIP-T29G IP Phone Forward to field. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also enable always forward for all accounts. After always forward was enabled...
  • Page 151 Basic Call Features (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. You can also enable busy forward for all accounts. After busy forward was enabled for a specific account, do the following: Press to highlight the Busy Forward field.
  • Page 152 User Guide for the SIP-T29G IP Phone (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. You can also enable no answer forward for all accounts. After no answer forward was...
  • Page 153 Basic Call Features If you enable call forward for the non-default account, only the associated line icon will change If you enable call forward for all accounts, all line icons will change to , and the icon will appear on the status bar. If the forward on code or off code is configured, the IP phone sends the corresponding code to the server when a certain action takes place.
  • Page 154 User Guide for the SIP-T29G IP Phone For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When call forward is enabled on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field.

  • Page 155: Dynamic Forwarding

    Basic Call Features Dynamic Forwarding You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: When the phone is ringing, press the Forward soft key. Enter the number you want to forward the incoming call to. Press , or the Send soft key.
  • Page 156 User Guide for the SIP-T29G IP Phone You can do one of the following: Enter the number you want to transfer the call to. Press or the Transfer soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset.

  • Page 157: Semi-Attended Transfer

    Basic Call Features Semi-attended Transfer Before performing a semi-attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more information on how to configure it, refer to Configuring Transfer Mode on DSS Key on page 165.

  • Page 158: Call Waiting

    User Guide for the SIP-T29G IP Phone Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page for more information).

  • Page 159: Conference

    Local Conference The SIP-T29G IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference. To set up a local conference call, make sure local conference feature is enabled. For more...

  • Page 160: Network Conference

    Press the End Call soft key to drop the conference call. Network Conference You can use network conference feature on the SIP-T29G IP phone to conduct a conference with multiple participants.
  • Page 161 Basic Call Features This feature allows you to perform the following: Join two calls together into a conference call.  Invite another party into an active conference call.  To use this feature, contact your system administrator for the network conference URI in advance.

  • Page 162: Call Park

    User Guide for the SIP-T29G IP Phone The conference is placed on hold. Enter the number of the new party and then press , or the Send soft key. When the new party answers the call, press or the Conference soft key to add the new party to the conference.
  • Page 163 Basic Call Features Select Enabled from the pull-down list of Call Park. If Enabled is selected, the Park soft key will display on the LCD screen during a call, and the Retrieve soft key will display on the dialing screen. (Optional.) Enter the call park code in the Call Park Code field.
  • Page 164 User Guide for the SIP-T29G IP Phone Press or the Park soft key. If the call park code is configured, the phone will dial the configured call park code shown as below: Do one of the following: If you want to park the call against the local extension.

  • Page 165: Transfer Mode

    Basic Call Features Follow the voice prompt, do one of the following: Press on the phone where the call is parked. Enter the desired extension followed by # (e.g., 4606#) on any phone. Transfer Mode To configure call park feature in transfer mode via web user interface: Click on Features->Call Pickup.

  • Page 166: Call Pickup

    The phone will retrieve the parked call from the shared parking lot. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T29G IP phone supports directed call pickup and group call pickup. Directed call pickup is used for...

  • Page 167: Directed Call Pickup

    Basic Call Features up a call that is ringing at any phone number in a certain group. The pickup group should be predefined, contact your system administrator for more information. You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface.
  • Page 168 User Guide for the SIP-T29G IP Phone Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset, press the Speakerphone key or press the line key (You may need to press the More soft key to see the DPickup soft key).

  • Page 169: Group Call Pickup

    Basic Call Features Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: Click on Features->Call Pickup. Select Enabled from the pull-down list of Group Call Pickup. Enter the group call pickup code in the Group Call Pickup Code field.

  • Page 170: Anonymous Call

    User Guide for the SIP-T29G IP Phone To pick up a call in the group: Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 171: Anonymous Call Rejection

    Basic Call Features (Optional.) Press , or the Switch soft key to select the desired value from the Send Anonymous Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone. (Optional.) Enter the anonymous call on code in the On Code field.
  • Page 172 User Guide for the SIP-T29G IP Phone Press to scroll to the Anonymous Rejection field. Press , or the Switch soft key to select Enabled from the Anonymous Rejection field. Press , or the Switch soft key to select the desired value from the Send Rejection Code field.

  • Page 173: Advanced Phone Features

    Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T29G IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging ...
  • Page 174 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select the desired line from the Account ID field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Enter the phone number or extension you want to monitor in the Value field.
  • Page 175 Advanced Phone Features Click Confirm to accept the change. Note Visual and audio alert features are configurable via web user interface only. When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a specific ring tone (if enabled). ...
  • Page 176 User Guide for the SIP-T29G IP Phone If you enable visual alert feature, you can also pick up the monitored user’s incoming call by pressing DPickup soft key. To use DPickup soft key to pick up the call, the call pickup code can only be configured on a global or per-line basis via web user interface.
  • Page 177 Advanced Phone Features Enter the desired pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key.

  • Page 178: Using Blf Feature On The Phone

    User Guide for the SIP-T29G IP Phone Using BLF Feature on the Phone You can use the BLF key in the following ways: Place a call to the monitored user.  Transfer a call to the monitored user.  Pick up an incoming call of the monitored user.

  • Page 179: Blf List

    Advanced Phone Features To perform an attended transfer: Press the BLF key of the monitored user which you want to transfer this call to. The phone will dial the number of the monitored user. Press the BLF key of the monitored user again or the Transfer soft key to complete the transfer after the monitored user answers the call.
  • Page 180 User Guide for the SIP-T29G IP Phone on DSS key, refer to Configuring Transfer Mode on DSS Key on page 165. When the monitored user receives an incoming call, press the BLF list key to pick up the  call directly. Before picking up an incoming call, ensure that the BLF List Pickup Code has been configured in advance.

  • Page 181: Call Recording

    154. Call Recording The SIP-T29G IP phone supports local and server recording. If you insert a USB flash drive into the USB port on your phone, you can record active calls on IP phone. The recordings are saved as *.wav files on your USB flash drive.

  • Page 182: Recording Using A Usb Flash Drive

    User Guide for the SIP-T29G IP Phone Recording Using a USB Flash Drive You can attach a USB flash drive to your IP phone when the phone is idle or during an active call. This feature is not available by default. For more information, contact your system administrator.
  • Page 183 Advanced Phone Features The Start REC soft key is not available when: You place a new call  No free space of USB flash drive  The phone prompts you to answer an incoming call  Call Recording You can record active calls or conferences. To record a call: Press the More soft key, and then press the Start REC soft key during a call.
  • Page 184 User Guide for the SIP-T29G IP Phone Press or the Hold soft key while recording, recording is paused. Then appears on the LCD screen and the duration stops counting. Both you and the callee are not recorded. Press the Resume soft key to resume the call, the recording is continued.

  • Page 185: Playing Back Recorded Calls

    Advanced Phone Features To stop recording while the phone records, do one of the following: Press the More soft key, and then press the Stop REC soft key. The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear.
  • Page 186 User Guide for the SIP-T29G IP Phone number/IP address/name you called). Press to scroll through the recorded files. Press the Play soft key. During the recording playback, you can do the following: Press the Pause soft key to pause the playback. The Play soft key appears on the LCD screen.

  • Page 187: Recording Using A Record Key

    To view the storage space: Press Menu->USB->Storage Space. Recording Using a Record Key You can record calls by pressing a record key on the phone. The SIP-T29G IP phone supports record and URL record. Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record: on/off”...
  • Page 188 User Guide for the SIP-T29G IP Phone URL Record: The phone sends HTTP URL request to trigger a recording. Contact your  system administrator for the predefined URL. Server recording is not available on all servers. Contact your system administrator for more Note information.

  • Page 189: Recording A Call

    Advanced Phone Features Configuring a URL Record Key To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select URL Record from the Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field.

  • Page 190: Hot Desking

    You can use hot desking on the SIP-T29G IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance.

  • Page 191: Intercom

    Advanced Phone Features To use hot desking: Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: Enter the login information in each field.

  • Page 192: Configuring The Intercom Feature On The Ip Phone

    Intercom key is configurable via web user interface at the path Dsskey->Line key. Incoming Intercom Calls The SIP-T29G IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
  • Page 193 Advanced Phone Features Intercom Feature Description Enable or disable the IP phone’s microphone for intercom Intercom Mute calls. Enable or disable the IP phone to play a warning tone Intercom Tone when it receives an incoming intercom call. Enable or disable the IP phone to automatically answer an Intercom Barge incoming intercom call while there is already an active call on the phone.

  • Page 194: Using Intercom

    User Guide for the SIP-T29G IP Phone To configure intercom features via phone user interface: Press Menu->Features->Intercom. Make the desired changes. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom.

  • Page 195: Multicast Paging

    SIP signaling. You can specify up to 31 multicast listening addresses. Yealink IP phone supports the following 31 channels: 0: It is the default channel. This channel is for compatibility with the Yealink IP phones  running firmware version 80 or prior and third-party devices.
  • Page 196 User Guide for the SIP-T29G IP Phone (Optional.) Enter the string that will appear on the LCD screen in the Label field. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  • Page 197 Advanced Phone Features Press to select a desired paging group. The default tag is Empty if it is not configured before. Press the Option soft key, and then press the Edit soft key from the prompt list. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
  • Page 198 User Guide for the SIP-T29G IP Phone The LCD screen prompts “Delete selected paging group?”. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Delete All soft key.

  • Page 199: Receiving Rtp Stream

    Advanced Phone Features Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 31 multicast addresses that the phone listens to on the network. RTP stream is listened in the speakerphone mode by default.

  • Page 200: Using Multicast Paging

    User Guide for the SIP-T29G IP Phone The default channel is 0. Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Note Multicast listening addresses are configurable via web user interface only.

  • Page 201: Music On Hold (Moh)

    Advanced Phone Features You can do the following: To place the current multicast RTP session on hold, press the Hold soft key.  The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session. To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again.
  • Page 202 User Guide for the SIP-T29G IP Phone automatically answers the SIP INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to the held party. Contact your system administrator for the SIP URI. Note If your server supports the MOH feature, you can also upload the custom music file into it directly.

  • Page 203: Automatic Call Distribution (Acd)

    ACD on the SIP-T29G IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance. For...
  • Page 204 User Guide for the SIP-T29G IP Phone The LCD screen prompts you the following information: User ID: the identity used to log into the queue. Password: the password used to log into the queue. Press the Login soft key to log in.

  • Page 205: Shared Call Appearance (Sca)

    Advanced Phone Features Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously.

  • Page 206: Configuring Sca Feature On The Ip Phone

    User Guide for the SIP-T29G IP Phone Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
  • Page 207 Advanced Phone Features Auto LineKeys is you can automatically assign multiple DSS keys with Line type enabled, for a registered shared line on the phone. Click Confirm to accept the change. To configure the shared line settings and the number of line key on phone A via web user interface: Register the primary account 4603.
  • Page 208 User Guide for the SIP-T29G IP Phone Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys feature is enabled.
  • Page 209 Advanced Phone Features (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys feature is enabled.
  • Page 210 User Guide for the SIP-T29G IP Phone Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
  • Page 211 Advanced Phone Features Press , or the Switch soft key to select Private Hold from the Key Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status.

  • Page 212: Using Sca Feature On The Ip Phone

    Using SCA Feature on the IP Phone This section provides you with detailed information on using the SIP-T29G IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change.
  • Page 213 The LED indicators of the line key 2 on both phone A and phone B will fast flash green. You can answer the incoming call on either phone A or phone B. The LCD screen of phone A displays the information of the incoming call (e.g., “Incoming Call: pbx.yealink.com”). Note Make sure call waiting feature is enabled on phone A.
  • Page 214 User Guide for the SIP-T29G IP Phone Press or the Answer soft key. Phone B stops ringing. The incoming call is answered and the original call is placed on hold. The LED indicators of the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating that there is the held call on the line key 1.
  • Page 215 Advanced Phone Features To place a call on private hold: Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key). The line key LED slowly flashes green on phone A when the shared line call is placed on private hold.
  • Page 216 User Guide for the SIP-T29G IP Phone Press the Retrieve soft key to retrieve the call. The conversation is established between phone B and phone C, phone A disconnects the call. And the line key LEDs on phone A illuminate solid red and phone B illuminate solid green.
  • Page 217 Advanced Phone Features If phone A has more than one call, do the following: Long press the desired line key on phone B. The list of calls appears on the LCD screen of phone B. Press to select the active call. The Cancel, Call Pull, New Call and Barge In soft keys appear when the active call is highlighted.
  • Page 218 User Guide for the SIP-T29G IP Phone To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Barge In soft keys appear on the LCD screen of phone Press the Call Pull soft key.

  • Page 219: Bridged Line Appearance (Bla)

    Advanced Phone Features Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number.
  • Page 220 User Guide for the SIP-T29G IP Phone To register an account and configure BLA feature on phone A via web user interface: Register the account 14019833020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
  • Page 221 Advanced Phone Features To register an account and configure BLA feature on phone B via web user interface: Register the account 10462190020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. Enter the desired number in the BLA Number field. Click Confirm to accept the change.

  • Page 222: Using Bla Feature On The Ip Phone

    Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T29G IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
  • Page 223 Advanced Phone Features Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green. You can answer the incoming call on either phone A or phone B but not both.

  • Page 224: Messages

    Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T29G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Text Message(s)”...
  • Page 225 Advanced Phone Features Select the desired message and then press the View soft key. Note If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: Press Menu->Message->Text Message->New Message.

  • Page 226: Voice Mail

    Voice Mail You can leave voice mails for someone else using the SIP-T29G IP phone. You can also listen to voice mails that are stored in a voice mailbox. This feature is set up on the server side. It is available on all servers.
  • Page 227 Advanced Phone Features If the voice mail pop-up message box disappears, it won't pop up again unless the user receives a new voice mail or the user re-registers the account that has unread voice mail(s). You can configure the phone not to display the pop-up prompt, contact your system Note administrator for more information.

  • Page 228: Message Waiting Indicator (Mwi)

    LED slowly flashes red. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T29G IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T29G IP phone must enable subscription for MWI.
  • Page 229 Advanced Phone Features To configure subscribe for MWI via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Select Enabled from the pull-down list of Subscribe for MWI. Enter the period time in the MWI Subscription Period(Seconds) field. Click Confirm to accept the change.
  • Page 230 User Guide for the SIP-T29G IP Phone Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail.

  • Page 231: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 232 User Guide for the SIP-T29G IP Phone Please do not place heavy objects on the device in case of damageand deformation  caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation.

  • Page 233: Appendix

    Appendix Appendix Appendix A – Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
  • Page 234 User Guide for the SIP-T29G IP Phone Time Zone Time Zone Name +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30...

  • Page 235: Appendix B - Menu Structure

    Appendix Appendix B – Menu Structure...
  • Page 236 User Guide for the SIP-T29G IP Phone...

  • Page 237: Index

    Index Index Configuring an Intercom Key Configuring BLA Feature on the IP Phone About This Guide Configuring SCA Feature on the IP Phone Accessing the Remote Phone Book Account Management Configuring the Intercom Feature on the IP Account Registration Phone Activating the Bluetooth Mode Connecting to the Wired Network Activating the Wi-Fi Mode...
  • Page 238 User Guide for the SIP-T29G IP Phone Phone Initialization Phone Installation Hardware Component Instructions Phone Lock Headset Mode Activation/Deactivation Phone Status Headset Prior Phone User Interface Headset Use Picking up an Incoming Call of the Target Hotline Extension Hot Desking...
  • Page 239 Index Viewing the Wireless Network Information Voice Mail Volume Warranty Wallpaper Web User Interface WEEE Warning Wi-Fi Protected Setup (WPS) Wireless Network Settings...

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