Page 1 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than the reason of use are borne by the recipient.
Page 3 The EULA for this product is available on the Yealink Support page for the product.
Page 4 GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
Page 5: About This Guide
About This Guide About This Guide Thank you for choosing the SIP-T29G IP phone, a Gigabit color IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
Page 6: Changes For Release 81, Guide Version 81.70
User Guide for the SIP-T29G IP Phone Changes for Release 81, Guide Version 81.70 The following section is new: Parking a Call/Retrieving a Parked Call to the Monitored User on page  Major updates have occurred to the following sections:...
Page 7: Changes For Release 81, Guide Version 81.10
About This Guide Changes for Release 81, Guide Version 81.10 The following sections are new: Network Connection on page  Wireless Network Settings on page  Screen Saver on page  Power Saving on page  Key Tone on page ...
Page 8: Changes For Release 80, Guide Version 80.60
User Guide for the SIP-T29G IP Phone Backlight on page  Contrast on page  Bluetooth on page  Ext Keys on page  Changes for Release 80, Guide Version 80.60 The following sections are new: Shared Call Appearance (SCA) on page ...
Page 9: Table Of Contents
Table of Contents Table of Contents About This Guide ................v In This Guide ................................v Summary of Changes ............................. v Changes for Release 81, Guide Version 81.90 ..................v Changes for Release 81, Guide Version 81.70 ..................vi Changes for Release 81, Guide Version 81.20 ..................vi Changes for Release 81, Guide Version 81.15 ..................
Page 10 User Guide for the SIP-T29G IP Phone Basic Network Settings ............................26 Wireless Network Settings ..........................28 Activating the Wi-Fi Mode ..........................28 Connecting to the Wireless Network ......................29 Viewing the Wireless Network Information ................... 32 Managing the Saved Wireless Network ....................33 Disconnecting the Wireless Network Connection ................
Page 11: Table Of Contents
Table of Contents DSS Keys ................................95 Account Management ..........................108 Dial Plan ................................111 Emergency Number ............................117 Live Dialpad ............................... 118 Hotline ................................. 118 Basic Call Features ..............121 Placing Calls ................................121 Answering Calls ..............................123 Auto Answer ..............................125 Ending Calls ................................
Page 12 User Guide for the SIP-T29G IP Phone Busy Lamp Field (BLF) ............................167 Configuring the BLF Feature on the IP Phone ..................167 Using BLF Feature on the Phone ......................172 BLF List ..................................174 Call Recording ..............................176 Recording Using a USB Flash Drive ......................176 Recording Using a Record Key ........................
Page 13: Overview
If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 14 User Guide for the SIP-T29G IP Phone Hardware component instructions of the SIP-T29G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account • Call information—caller ID, call duration ①...
Page 15: Icon Instructions
⑰ Reversible Tab Yealink Wall Mount to adjust the reversible tab, refer to Quick Installation Guide for Yealink IP Phones • Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line. ⑱...
Page 16: Line Key Icons
User Guide for the SIP-T29G IP Phone Icons Description Missed Calls Call Forward Recording starts successfully (Using a USB flash drive) Recording is paused (Using a USB flash drive) Bluetooth mode is on Bluetooth headset is both paired and connected...
Page 17 Overview Icons Description Local Group XML Group LDAP XML Browser Conference Forward Transfer ReCall Record URL Record Recording starts successfully (Record/URL Record) Multicast Paging Group Listening Paging List Hot Desking Zero Touch Phone Lock Directory Speed Dial Icon indicator (associated with line) Icons Description The private line registers successfully...
Page 18 User Guide for the SIP-T29G IP Phone Icons Description Register failed DND is enabled on this line Call forward is enabled on this line Icon indicator (associated with call park/retrieve park) Icons Description Call Park (Park successfully; Call park idle...
Page 19 Overview Icon indicator (associated with BLF/BLF List) Icons Description BLF/BLF List idle state BLF/BLF list ringing state (Flashing) BLF/BLF list callout state (Flashing) BLF/BLF list talking state BLF hold state BLF list call park state BLF/BLF List failed state Icon indicator (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call.
Page 20: Other Icons
User Guide for the SIP-T29G IP Phone Icon Description (for monitoring SCA phone) The shared line conversation is barged in by the other shared line party. For a multi-party call, all the shared line parties participating in this call place the shared line conversation on hold.
Page 21: Led Instructions
Overview Icons Description Recording starts successfully (Using a record key) Recording cannot be started (Using a record key) Recording cannot be stopped (Using a record key) Icon indicator (associated with call history) Icons Description Received Calls Placed Calls Missed Calls Forwarded Calls Icon indicator (associated with contact) Icons...
Page 22 User Guide for the SIP-T29G IP Phone Line key LED LED Status Description The line is seized. Solid green The line is in conversation. Fast-flashing green The line receives an incoming call. Slow-flashing green The call is placed on hold.
Page 23: User Interfaces
LED are configurable via web user interface. You can also customize the BLF key LED status and BLF key behavior. For more information, contact your system administrator. User Interfaces Two ways to customize configurations of your SIP-T29G IP phone: The user interface on the IP phone. ...
Page 24: Phone User Interface
User Guide for the SIP-T29G IP Phone many cases, it is possible to use either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings.
Page 25 Overview Options Phone User Interface Web User Interface --Power Saving --Backlight √ × --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key As Send √ --Phone Lock √ --Audio Settings √ --Ring Tones √ --Key Tone √ --Contact Management --Directory --Local Directory...
Page 26 User Guide for the SIP-T29G IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --Busy Lamp Field (BLF) √ --BLF List --Call Recording √ --Hot Desking √ --Intercom √ √ --Multicast Paging √ --Music on Hold --Automatic Call Distribution (ACD)
Page 27: Documentations
Overview Documentations The following table shows documentations available for the SIP-T29G IP phone. Name Contents Where found Language Basic call features In the package English and phone Quick Start Guide customizations On the website English/Chinese Phone/Web user interface settings User Guide...
Page 28 User Guide for the SIP-T29G IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 29: Getting Started
If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T29G IP phone package: SIP-T29G IP Phone  VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 30: Optional Accessories
Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T29G IP phone. You need to purchase them separately if required. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 31 Getting Started Power Adapter (5.5mm DC plug)  Wall Mount Bracket  Headset YHS32/YHS33  Wireless Headset Adapter EHS36  Bluetooth USB Dongle BT40  VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 32: Phone Installation
User Guide for the SIP-T29G IP Phone Wi-Fi USB Dongle WF40  Note We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 24.
Page 33 For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones Connect the handset and optional headset Note The EXT port can also be used to connect an expansion module EXP20.
Page 34 Note The IP phone should be used with Yealink original power adapter (5V/2A) only. The use of the third-party power adapter may cause the damage to the phone. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 35: Network Connection
Getting Started Power over Ethernet With the included or a regular Ethernet cable, the SIP-T29G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
Page 36: Connecting To The Wired Network
Connecting to the Wireless Network Yealink SIP-T29G IP phone supports Wi-Fi feature. You can connect your phone to a wireless network. The wireless network is more convenient and cost-effective than wired network. The PC port is unavailable when using wireless network. For more information on how to connect to a...
Page 37: Phone Status
Getting Started Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (IPv4 status or IPv6 status, IP mode and MAC address).  IPv4 uses a 32-bit address. IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.
Page 38: Basic Network Settings
User Guide for the SIP-T29G IP Phone Click Login to login. The phone status is displayed on the first page of the web user interface. Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status.
Page 39 Getting Started To configure a static IPv4 address via phone user interface: Press Menu->Advanced (default password: admin) ->Network->WAN Port. Press to select IPv4 and then press the Enter soft key. Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively.
Page 40: Wireless Network Settings
User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and Sec.DNS field respectively.
Page 41: Connecting To The Wireless Network
Getting Started To activate the Wi-Fi mode via phone user interface: Press Menu->Basic->Wi-Fi. Press , or the Switch soft key to select On from the Wi-Fi field. Press the Save soft key. The IP phone scans the available wireless networks in your area. Connecting to the Wireless Network Three ways to connect IP phone to the wireless network: Manually connect to an available wireless network...
Page 42 User Guide for the SIP-T29G IP Phone Press to select the desired wireless network. Press the Connect soft key. If the network is secure, enter its password in the Password field. Press the OK soft key. Once the connection has completed successfully, the icon appears after the name of wireless network.
Page 43 WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication. Two methods supported by Yealink IP phones in the Wi-Fi protected setup: Push Button Configuration (PBC): The user simply has to press WPS key on both the IP ...
Page 44: Viewing The Wireless Network Information
User Guide for the SIP-T29G IP Phone Log into your gateway/router’s web interface, and configure it to search the clients. For more information, refer to the documentation from the gateway/router manufacturer. Once WPS-PIN setup has completed successfully, the gateway/router’s web interface will prompt success.
Page 45: Managing The Saved Wireless Network
Getting Started Press to highlight the desired wireless network. Press the Detail soft key to view the detailed wireless network information (e.g., Profile Name, SSID or Signal Strength). If the IP phone is connected to a wireless network successfully, you can also press Menu->Basic->Wi-Fi->Wi-Fi Status to view the connected wireless network information.
Page 46: Disconnecting The Wireless Network Connection
User Guide for the SIP-T29G IP Phone To manage the known network(s) via phone user interface: Press Menu->Basic->Wi-Fi->Known Network(s). Press the Option soft key. Do the following: To edit the wireless network profile: Select Edit from the prompt list. Edit the desired wireless network information.
Page 47: Deactivating The Wi-Fi Mode
The SIP-T29G IP phone supports up to 16 accounts. If your phone is not registered, you may have to register it. For more information on...
Page 48: Idle Screen
User Guide for the SIP-T29G IP Phone Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. Idle screen description: Name Description This area shows the phone’s default account, icons and the Status Bar time and date.
Page 49: Entering Data And Editing Fields
Getting Started Entering Data and Editing Fields You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone.
Page 50 User Guide for the SIP-T29G IP Phone Input Mode Keypad (initials in capitals) To enter or edit data: Do one of the following: If you want to Then you can Press a keypad key one or more times (depending on what input mode you’re in) to enter the characters that is displayed on the keypad key.
Page 51 Getting Started If you want to Then you can pressing about 2 seconds on the dialing/pre-dialing screen. key: It only provides the pound character #. key: If it is in the uppercase (ABC soft key), lowercase (abc soft key), uppercase and lowercase (Abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters:...
Page 52 User Guide for the SIP-T29G IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 53: Customizing Your Phone
General Settings Wallpaper You can customize the wallpaper of the SIP-T29G IP phone, and can change the wallpaper image via phone user interface or web user interface. You can also upload custom pictures as wallpaper images via web user interface.
Page 54 Wallpaper field. Note The SIP-T29G IP phone screen size is 4.3 inches (Resolution: 480x272). If the size of the custom wallpaper doesn’t meet the IP phone screen size, the wallpaper will be stretched or zoomed out according to the IP phone screen size.
Page 55: Screen Saver
3. You can configure the phone whether to display the time & date on the screen saver or not. You can configure the screen saver of SIP-T29G IP phone, and upload custom pictures to set up a screen saver of your picture via web user interface. You can configure the screen saver wait time, screen saver type and screen saver display clock via phone user interface or web user interface.
Page 56 User Guide for the SIP-T29G IP Phone In the Upload Screensaver field, click Browse to locate the custom picture from your local system, and then click Upload. This field appears only if Screensaver Type is set to Custom. The custom picture appears in Screensaver list. You can only delete the custom picture by clicking Del when the desired custom picture is selected in the Screensaver field.
Page 57: Power Saving
Customizing Your Phone The IP phone will automatically set the custom pictures you upload as the screen saver, and display these pictures alternately. Press the Save soft key to accept the change or the Back soft key to cancel. Screen saver is configurable via web user interface at the path Settings->Preference. Power Saving The power saving feature is used to turn off the backlight and screen to conserve energy.
Page 58 User Guide for the SIP-T29G IP Phone To enable the power saving feature via web user interface: Click on Settings->Power Saving. Select Enabled from the pull-down list of Power Saving. Click Confirm to accept the change. Configuring the Office Hour Office Hour specifies the starting time and ending time in the office each day.
Page 59 Customizing Your Phone Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours.
Page 60: Backlight
15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is  inactive after the designated time (in seconds). You can also change the intensity of the LCD screen of EXP20 connected to the SIP-T29G IP phone. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 61: Contrast
Backlight is configurable via web user interface at the path Settings->Preference. Contrast You can only configure the contrast of EXP20 connected to the SIP-T29G IP phone to a comfortable level. Ensure EXP20 has been connected to the phone before configuration. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10.
Page 62: Language
User Guide for the SIP-T29G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.
Page 63 Customizing Your Phone To configure the SNTP settings via phone user interface: Press Menu->Basic->Time & Date->General->SNTP Settings. Press , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is “+8”. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively.
Page 64: Administrator Password
User Guide for the SIP-T29G IP Phone The time and date displayed on the LCD screen will change accordingly. To configure the date and time format via phone user interface: Press Menu->Basic->Time & Date->Time & Date Format. Press , or the Switch soft key to select the desired date format from the Date Format field.
Page 65: Key As Send
Customizing Your Phone is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: Press Menu->Advanced (default password: admin) ->Change Password. Enter the old password in the Old PWD field. Enter the new password in the New PWD field.
Page 66: Phone Lock
User Guide for the SIP-T29G IP Phone Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: The Menu soft key is locked. You cannot access the menu of the Menu Key: phone until unlocked.
Page 67 Customizing Your Phone If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is inactive in idle screen for the designated time (in seconds). Press the Save soft key to accept the change. When the phone is locked, the LCD screen prompts “Phone locked.”...
Page 68 User Guide for the SIP-T29G IP Phone To unlock the phone via phone user interface: Press any locked key, the LCD screen prompts “Phone Lock”. Enter the desired PIN in the Unlock PIN field. Press the OK soft key to unlock the phone.
Page 69: Audio Settings
Customizing Your Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.
Page 70: Ring Tones
User Guide for the SIP-T29G IP Phone To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). You can also press to adjust the volume when playing back the recording calls. For...
Page 71 Customizing Your Phone A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To select a ring tone for the account via phone user interface: Press Menu->Basic->Sound->Ring Tones. Press to select the desired account and then press the Enter soft key. Press to select the desired ring tone.
Page 72: Key Tone
User Guide for the SIP-T29G IP Phone In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be *.wav) file from your local system. Click Upload to upload the file. The custom ring tone appears in the pull-down list of Ring Type.
Page 73: Contact Management
Customizing Your Phone Press , or the Switch soft key to select Enabled or Disabled from the Key Tone field. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio. Contact Management This section provides the operating instructions for managing contacts.
Page 74 User Guide for the SIP-T29G IP Phone To adjust the display order of enabled lists, select the desired list and then click The LCD screen will display the list(s) in the adjusted order. Click Confirm to accept the change. The list(s) to access for the Directory soft key is configurable via web user interface only.
Page 75: Local Directory
Customizing Your Phone Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory.
Page 76 User Guide for the SIP-T29G IP Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones).
Page 77 Customizing Your Phone Press the Option soft key, and then select Detail from the prompt list. Press to highlight the group information and then edit. Press the Save soft key to accept the change or the Back soft key to cancel. Deleting Groups To delete a group from the local directory: Press the Directory soft key.
Page 78 User Guide for the SIP-T29G IP Phone The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the Option soft key, and then select Delete All.
Page 79 Customizing Your Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the local directory.
Page 80 User Guide for the SIP-T29G IP Phone Press the OK soft key, and then edit the contact name. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book: Press Menu->Directory->Remote Phone Book.
Page 81 Customizing Your Phone Press to highlight the contact information and then edit. Press the Save soft key to accept the change or the Back soft key to cancel. Deleting Contacts To delete a contact from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
Page 82 User Guide for the SIP-T29G IP Phone The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the Option soft key, and then select Delete All.
Page 83 Customizing Your Phone To change the custom photo for the contact via web user interface: Click on Directory->Local Directory. Click to select the desired entry which you want to edit. Select the desired photo from the pull-down list of Photo. Click Edit to accept the change.
Page 84 User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page , press Menu->Directory->Local Directory to enter the local directory.
Page 85 Customizing Your Phone Menu->Directory->Local Directory to enter the local directory. Press the Search soft key. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
Page 86 User Guide for the SIP-T29G IP Phone Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, continue?". Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: Click on Directory->Local Directory.
Page 87: Blacklist
Customizing Your Phone At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system.
Page 88 User Guide for the SIP-T29G IP Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory.
Page 89: Mobile Contacts
Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 68, Deleting Contacts...
Page 90 User Guide for the SIP-T29G IP Phone Edit the corresponding fields. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. To add a contact to the blacklist directory from the mobile contacts directory: Press Menu->Directory->Mobile Contacts.
Page 91: Remote Phone Book
Customizing Your Phone The LCD screen will prompt “Updating, please wait…”, you need to authorize the IP phone to sync the contacts temporarily on the mobile phone. After updating, the contacts you add, edit, delete on the mobile phone will sync to the mobile contacts directory.
Page 92 User Guide for the SIP-T29G IP Phone The default value is 21600. Click Confirm to accept the change. An access URL for a remote phone book is configurable via web user interface only. Note The size of a remote phone book file should be less than 1.5M. We recommend you to download less than 5000 remote contacts from the remote server.
Page 93: Call History Management
Click Confirm to accept the change. Call History Management The SIP-T29G IP phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.
Page 94: Placing A Call From History Records
User Guide for the SIP-T29G IP Phone Placing a Call from History Records To place a call from the call history list: Press the History soft key. Press to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls.
Page 95: Disabling History Record
Customizing Your Phone The LCD screen prompts "Delete all the call records?". Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: Press Menu->Features->Others->General. Press , or the Switch soft key to select Disabled from the History Record field.
Page 96 User Guide for the SIP-T29G IP Phone and click The selected list appears in the Enabled column. Repeat the step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and then click To adjust the display order of the enabled list, select the desired list, and click The LCD screen will display search results in the adjusted order.
Page 97: System Customizations
Customizing Your Phone The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press to scroll to the desired entry and then place a call to the entry. System Customizations Headset Use If you want to use a wired headset, physically connect your headset to the phone and activate...
Page 98 User Guide for the SIP-T29G IP Phone To deactivate the headset mode: Press again on the phone. The HEADSET key LED goes out and the headset icon disappears from the idle screen. Headset Prior You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users.
Page 99: Bluetooth
Dual headset is configurable via web user interface only. Note Bluetooth The SIP-T29G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range.
Page 100 User Guide for the SIP-T29G IP Phone The Bluetooth device will disconnect from your phone in the following introduced scenarios: Deactivate the Bluetooth mode from the IP phone.  Connect another Bluetooth device to the IP phone.  Deactivate the Bluetooth mode from Bluetooth device.
Page 101 Customizing Your Phone from the Bluetooth headset manufacturer. To pair and connect your Bluetooth headset to your IP phone: Press Menu->Basic->Bluetooth. Activate the Bluetooth mode. Press the Scan soft key to search the Bluetooth devices. The phone proceeds to scan the local Bluetooth devices. When the phone completes scanning, it will display the available Bluetooth devices on the LCD screen.
Page 102 User Guide for the SIP-T29G IP Phone Press the Scan soft key to search for the Bluetooth-Enabled mobile phone. Press to select the desired Bluetooth-Enabled mobile phone in the Bluetooth devices list. Press the Connect soft key to connect the mobile phone to your IP phone.
Page 103 Customizing Your Phone If you enable mobile contacts sync feature, you also need to authorize the IP phone to sync the contacts temporarily on the mobile phone. Once the connection has completed successfully, the icon appears after the name of Bluetooth-Enabled mobile phone.
Page 104 User Guide for the SIP-T29G IP Phone The contacts in the mobile phone will display in the Mobile Contacts list. For operating instructions on adding contact to local/blacklist directory from mobile contacts directory, update the mobile contacts directory or placing calls to and searching for contacts in...
Page 105 Enter the desired name in the Device Name field. The default device name is ”Yealink T29G”. Press the Save soft key to accept the change or the Back soft key to cancel. The preconfigured Bluetooth device name will display in scanning list of other devices.
Page 106 User Guide for the SIP-T29G IP Phone The Bluetooth device is disconnected. To connect it to your IP phone again, press the Connect soft key. Deleting the Paired Bluetooth Device You can delete your Bluetooth device from your phone. When you delete the Bluetooth device, it will disappear from the Paired Bluetooth Device list.
Page 107: Dss Keys
Customizing Your Phone DSS Keys There are three types of DSS keys: Line Keys, Programable Keys and Ext Keys. Details will be introduced in the following. The SIP-T29G IP phone supports 27 line keys and 14 programable keys. Line Keys You can assign predefined functionalities to line keys.
Page 108 User Guide for the SIP-T29G IP Phone When you assign functionality to line key located in line key 11-27, the label of the line key 10-18 are indicated on the second page, and the labels of the line key 19-27 are indicated on the third page.
Page 109 Customizing Your Phone Select Enabled from the pull-down list of Enable Page Tips. Click Confirm to accept the change. Note Page tips features are configurable via web user interface only. Label Length You can specify labels for some key features, which will be displayed on the idle LCD screen. If the length of the label exceeds the maximum display length, the phone will only display the first few characters.
Page 110 User Guide for the SIP-T29G IP Phone The following figure shows an example of label display when the label length feature is set to Mid-range: The following figure shows an example of label display when the label length feature is set to...
Page 111 Customizing Your Phone Line Key Features Line key features are explained in the following subchapters in detail: Line  Speed Dial  Voice Mail  Direct Pickup  Group Pickup  DTMF  Prefix  Local Group  XML Group ...
Page 112 User Guide for the SIP-T29G IP Phone Press the Line key to accept the incoming call. Press the Line key to place a new call and the active call is placed on hold. Press the Line key again to resume the held call.
Page 113 Customizing Your Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Type (Key Event) Dependencies: Key Type (Group Pick Up) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group call pickup code) Usage: Press the Group Pickup key on your phone when a phone number in the group receives...
Page 114 User Guide for the SIP-T29G IP Phone Usage: Press the Local Group key to access the contact group specified in the Local Group field. XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance.
Page 115 Customizing Your Phone Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 151. Type (Key Event) Dependencies: Key Type (Conference) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the Conference key during an active call to set up a conference with the number specified in the Value field.
Page 116 User Guide for the SIP-T29G IP Phone semi-attended transfer. When the transfer mode on DSS key is New Call, press the Transfer key to place a new call  to the number specified in the Value field. Transfer mode via DSS key is configurable via web user interface at the path Note Features->Transfer->Transfer Mode Via Dsskey.
Page 117 Customizing Your Phone Type (Key Event) Dependencies: Key Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the SMS key when the phone is idle to access text message. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
Page 118 User Guide for the SIP-T29G IP Phone Usage: Press the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field. Phone Lock You can use this key feature to immediately lock your phone instead of long pressing .
Page 119 Customizing Your Phone Customize specific features for these keys. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4). Click Confirm to accept the change. Programable keys are configurable via web user interface only. Note The MUTE key cannot be customized when keep mute feature is enabled.
Page 120: Account Management
User Guide for the SIP-T29G IP Phone Ext Keys If EXP20 is connected to the SIP-T29G IP phone, you can customize features for ext keys. To customize ext keys via phone user interface: Long press the desired ext key on EXP20.
Page 121 Customizing Your Phone Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Advanced (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Disabled from the Activation field. Press the Save soft key to accept the change or the Back soft key to cancel. Registering an account is configurable via web user interface at the path Account->Register.
Page 122 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select the desired account. Press the Save soft key to accept the change or the Back soft key to cancel. Default account can be set by pressing on the idle screen.
Page 123: Dial Plan
Dial Plan Dial plan is a string of characters that governs the way your SIP-T29G IP phone processes the inputs received from your phone keypad. The SIP-T29G IP phone supports the following dial plan features: Replace Rule ...
Page 124 User Guide for the SIP-T29G IP Phone The “$” followed by the sequence number of a parenthesis means the characters placed in the parenthesis. The sequence number stands for the corresponding parenthesis. Example: A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2".
Page 125 Customizing Your Phone Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234567” instead. Note The valid values for the Account field can be one or more digits among 1-16. Every two digits must be separated by a comma.
Page 126 User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule page 112. Click Add to add the dial now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234”...
Page 127 Customizing Your Phone The default value is “1”. Click Confirm to accept the change. Note Time out for dial now rule is configurable via web user interface only. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
Page 128 User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule page 112. Click Confirm to accept the change. Note The default value of minimum and maximum length is 1 and 15 respectively.
Page 129: Emergency Number
Customizing Your Phone Click Confirm to add the block out number. Note Block out number is configurable via web user interface only. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.
Page 130: Live Dialpad
User Guide for the SIP-T29G IP Phone Live Dialpad You can enable live dialpad on the SIP-T29G IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
Page 131 Customizing Your Phone The valid values range from 0 to 10 (seconds) and the default value is 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 132 User Guide for the SIP-T29G IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 133: Basic Call Features
Basic Call Features Basic Call Features The SIP-T29G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
Page 134 User Guide for the SIP-T29G IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from local directory, remote phone book or call history.
Page 135: Answering Calls
The SIP-T29G IP phone can handle a maximum of 50 calls at one time. To place multiple calls: You can have more than one call on your SIP-T29G IP phone. To place a new call during an active call, do one of the following: Press the line key.
Page 136 User Guide for the SIP-T29G IP Phone Using the handset  Using the speakerphone  Using the headset  You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Note Do Not Disturb mode to ignore the incoming calls without ringing on your phone. For more...
Page 137: Auto Answer
Basic Call Features Auto Answer You can use auto answer feature to automatically answer an incoming call using the speakerphone. Auto answer is configurable on a per-line basis. You can choose to mute the local microphone when an incoming call is answered automatically. To configure auto answer via phone user interface: Press Menu->Features->Auto Answer.
Page 138: Ending Calls
User Guide for the SIP-T29G IP Phone Ending Calls To end a call: Do one of the following: If you are using the handset, press , the End Call soft key or hang up the handset. If you are using the headset, press or the End Call soft key.
Page 139 Basic Call Features Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Recent call in dialing is configurable via web user interface only. Note To view placed calls list when the phone is on the dialing screen: Pick up the handset, press the Speakerphone key or press the line key.
Page 140: Auto Redial
User Guide for the SIP-T29G IP Phone You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. Auto Redial You can enable auto redial to automatically redial a phone number when the called party is busy.
Page 141: Call Completion
Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for the designated period of time or press the OK soft key to redial the phone number.
Page 142 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select Enabled from the Call Completion field. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information.
Page 143: Recall
Basic Call Features Press the OK soft key to redial the number. Call completion is not available on all servers. For more information, contact your system Note administrator. ReCall You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: Press Menu->Features->DSS Keys.
Page 144: Mute A Call
User Guide for the SIP-T29G IP Phone your room when auto answer is enabled on your phone. When you mute the phone in an idle state or any other states, the mute key LED illuminates solid red and the icon appears on the status bar.
Page 145: Call Hold/Resume
Basic Call Features To un-mute the microphone while dialing: Press again on the pre-dialing, dialing or calling screen. You can also mute the microphone when the IP phone is ringing. Note Call Hold/Resume You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
Page 146: Do Not Disturb (Dnd)
User Guide for the SIP-T29G IP Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message “n New Missed Call(s)” (“n” indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message.
Page 147 Basic Call Features To configure the DND mode via web user interface: Click on Features->Forward&DND. In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle.
Page 148 User Guide for the SIP-T29G IP Phone To activate DND in custom mode: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. Press to select the desired account and then press the Enter soft key.
Page 149 Basic Call Features If you activate DND for the non-default account, only the associated line icon will change If you activate DND for all accounts, all line icons will change to and the icon will appear on the status bar. Note When DND and busy forward are both activated for a specific account, calls to the specific account will be sent to the configured destination number.
Page 150 User Guide for the SIP-T29G IP Phone For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is activated on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
Page 151: Call Forward
Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party (static forwarding). You can also forward calls while your phone is ringing (dynamic forwarding). Note When the phone forwards a call, a prompt window will pop up by default. If you want to disable the feature, contact your system administrator for more information.
Page 152 User Guide for the SIP-T29G IP Phone In the Forward block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Call forward mode is configurable via web user interface only. Note To activate call forward in phone mode: Press Menu->Features->Call Forward or press...
Page 153 Basic Call Features If you select Busy Forward: Press , or the Switch soft key to select Enabled from the Busy Forward field. Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field. (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field.
Page 154 User Guide for the SIP-T29G IP Phone To activate call forward in custom mode: Press Menu->Features->Call Forward or press when the phone is idle. Press to select the desired account, and then press the Enter soft key. Press to select the desired forwarding type, and then press the Enter soft key.
Page 155 Basic Call Features The LCD screen prompts “Copy to all lines?”. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select Busy Forward, you can activate it for a specific account. Press , or the Switch soft key to select Enabled from the Busy Forward field.
Page 156 User Guide for the SIP-T29G IP Phone Press the OK soft key to accept the change or the Cancel soft key to cancel. If you select No Answer Forward, you can activate it for a specific account. Press , or the Switch soft key to select Enabled from the No Answer Forward field.
Page 157 Basic Call Features If you activate call forward for the default account, the associated line icon will change to and the icon will appear on the status bar. If you activate call forward for the non-default account, only the associated line icon will change If you activate call forward for all accounts, all line icons will change to , and the icon will...
Page 158 User Guide for the SIP-T29G IP Phone Call forward is configurable via web user interface at the path Features->Forward&DND. Note You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 121.
Page 159: Dynamic Forwarding
Basic Call Features Press , or the Switch soft key to select Disabled to deactivate the call forward. Press the Save soft key to accept the change. To deactivate call forward in custom mode: Press Menu->Features->Call Forward or press when the phone is idle. Press to select the desired account and then press the Enter soft key.
Page 160: Blind Transfer
User Guide for the SIP-T29G IP Phone Blind Transfer Before performing a blind transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as Blind Transfer. For more information on how to...
Page 161: Semi-Attended Transfer
Basic Call Features Press to select the desired hold call you want to transfer the call to. Press or the Transfer soft key to complete the transfer. Semi-attended Transfer Before performing a semi-attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer.
Page 162: Attended Transfer
User Guide for the SIP-T29G IP Phone Attended Transfer Before performing an attended transfer (except you use dial number method), make sure that the transfer mode on DSS key is configured as New Call or Attended Transfer. For more information on how to configure it, refer to...
Page 163: Conference
Network conference is not available on all servers. For more information, contact your system administrator. Local Conference The SIP-T29G IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference. Note To set up a local conference call, make sure local conference feature is enabled.
Page 164 User Guide for the SIP-T29G IP Phone When the first party answers the call, press or the Conference soft key to place a new call. The active call is placed on hold. Enter the number of the second party and then press , or the Send soft key.
Page 165: Network Conference
Basic Call Features Network Conference You can use network conference feature on the SIP-T29G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. ...
Page 166: Call Park/Retrieve
User Guide for the SIP-T29G IP Phone Enter the number of the second party and then press , or the Send soft key. When the second party answers the call, press or the Conference soft key to add the second party to the conference.
Page 167: Fac Mode
Basic Call Features Press the Save soft key to accept the change or the Back soft key to cancel. If the call park code is already configured for the Park soft key, you don’t need to configure it when configuring a call park key. To configure a retrieve park key via phone user interface: Press Menu->Features->DSS Keys.
Page 168 User Guide for the SIP-T29G IP Phone It is configured for the Retrieve soft key. This park retrieve code will also apply to the park retrieve park key. Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from Note the pull-down list of Custom Softkey via web user interface at path Settings->Softkey...
Page 169 Basic Call Features If the call park code is configured, the phone will dial the configured call park code shown as below: Do one of the following: If you want to park the call against the local extension. Press If the call is parked successfully, you will hear a voice prompt confirming that the call is parked.
Page 170: Transfer Mode
User Guide for the SIP-T29G IP Phone Press on the phone where the call is parked. Enter the desired extension followed by # (e.g., 4606#) on any phone. You can also press the desired BLF or BLF list key to park a call or retrieve a parked call directly.
Page 171: Call Pickup
The phone will retrieve the parked call from the shared parking lot. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T29G IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number.
Page 172: Directed Call Pickup
User Guide for the SIP-T29G IP Phone You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface.
Page 173 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset, press the Speakerphone key or press the line key (You may need to press the More soft key to see the DPickup soft key).
Page 174: Group Call Pickup
User Guide for the SIP-T29G IP Phone Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: Click on Features->Call Pickup. Select Enabled from the pull-down list of Group Call Pickup.
Page 175: Anonymous Call
Basic Call Features To pick up a call in the group: Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.
Page 176: Anonymous Call Rejection
User Guide for the SIP-T29G IP Phone (Optional.) Press , or the Switch soft key to select the desired value from the Send Anony Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone.
Page 177 Basic Call Features Press to scroll to the Local Anony Reject field. Press , or the Switch soft key to select Enabled from the Local Anony Reject field. Press , or the Switch soft key to select the desired value from the Send Rejection Code field.
Page 178 User Guide for the SIP-T29G IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 179: Advanced Phone Features
Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T29G IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging ...
Page 180 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select the desired line from the Account ID field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Enter the phone number or extension you want to monitor in the Value field.
Page 181 Advanced Phone Features Click Confirm to accept the change. Note Visual and audio alert features are configurable via web user interface only. To configure BLF ring type via phone user interface: Press Menu->Basic->Sound->BLF Ring Type. Press to select the desired ring tone. (Optional.) Press to adjust the ringer volume.
Page 182 User Guide for the SIP-T29G IP Phone Press the Cancel soft key to exit the screen. Note If your phone is locked and the type of the phone lock is configured as Function Keys or All Keys, you cannot use the Pick Up, Send, New Call and Cancel soft keys until unlocked. For more...
Page 183 Advanced Phone Features Enter the desired pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. Configuring Transfer Mode on DSS Key When there is an active call on the IP phone, you can handle the active call differently using a BLF key.
Page 184: Using Blf Feature On The Phone
User Guide for the SIP-T29G IP Phone The original call is placed on hold. Click Confirm to accept the change. Note Transfer Mode on DSS Key is also applicable to BLF list feature. Using BLF Feature on the Phone You can use the BLF key in the following ways: Place a call to the monitored user.
Page 185 Advanced Phone Features To perform a blind transfer: Press the BLF key of the monitored user which you want to transfer this call to. Then the active call is connected to the number of the monitored user. When the transfer mode on DSS key is set to Attended Transfer and there is already an active call on the IP phone, you can do the following: To perform a semi-attended transfer: Press the BLF key of the monitored user which you want to transfer this call to.
Page 186: Blf List
User Guide for the SIP-T29G IP Phone Parking a Call/Retrieving a Parked Call to the Monitored User You can press the desired BLF key to park a call or retrieve a parked call directly in FAC mode. It should be pre-configured by your system administrator.
Page 187 Advanced Phone Features When a call is being parked against the monitored phone, press the BLF List key to retrieve  the parked call from the monitored user. Before retrieving the parked call, ensure that the BLF List Retrieve Call Parked Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key.
Page 188: Call Recording
159. Call Recording The SIP-T29G IP phone supports local and server recording. If you insert a USB flash drive into the USB port on your phone, you can record active calls on IP phone. The recordings are saved as *.wav files on your USB flash drive.
Page 189 Advanced Phone Features The following figure shows an example: Note Recording using a USB flash drive is not available by default. For more information, contact your system administrator. The size of a single recording file should be less than 2G. The Start REC soft key controls the recording function, and is available: The free space of USB flash drive is sufficient ...
Page 190 User Guide for the SIP-T29G IP Phone The LCD screen displays the icon and recording duration. During the recording, you can do the following: Press the More soft key, and then press the PauseREC soft key. Then appears on the LCD screen and the duration stops counting.
Page 191 Advanced Phone Features If there is insufficient free space (30 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen. If there is insufficient free space (10 minutes left) on the USB flash drive during recording, the LCD screen prompts the following: Press the Cancel soft key to return to the previous screen.
Page 192 User Guide for the SIP-T29G IP Phone To stop recording while the phone records, do one of the following: Press the More soft key, and then press the StopREC soft key. The LCD screen prompts “Call has been successfully recorded on USB device”, the recording icon and recording duration disappear.
Page 193 Advanced Phone Features The LCD screen shows all recorded files on the USB flash drive. The filename consists of the recording time & date, the other party’s number/IP address/name (or the first person’s number/IP address/name you called). Press to scroll through the recorded files. Press the Play soft key.
Page 194: Recording Using A Record Key
To view the storage space: Press Menu->USB->Storage Space. Recording Using a Record Key You can record calls by pressing a record key on the phone. The SIP-T29G IP phone supports record and URL record. Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record: on/off”...
Page 195 Advanced Phone Features URL Record: The phone sends HTTP URL request to trigger a recording. Contact your  system administrator for the predefined URL. Server recording is not available on all servers. Contact your system administrator for more Note information. The Record and URL Record keys control the recording function, and are available: During an active call ...
Page 196 User Guide for the SIP-T29G IP Phone Configuring a URL Record Key To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select URL Record from the Type field.
Page 197: Hot Desking
You can use hot desking on the SIP-T29G IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a hot desking key in advance.
Page 198: Intercom
User Guide for the SIP-T29G IP Phone To use hot desking: Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately.
Page 199: Configuring The Intercom Feature On The Ip Phone
Intercom key is configurable via web user interface at the path Dsskey->Line key. Incoming Intercom Calls The SIP-T29G IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
Page 200 User Guide for the SIP-T29G IP Phone Intercom Feature Description Enable or disable the IP phone’s microphone for intercom Intercom Mute calls. Enable or disable the IP phone to play a warning tone Intercom Tone when it receives an incoming intercom call.
Page 201: Using Intercom
Advanced Phone Features To configure intercom features via phone user interface: Press Menu->Features->Intercom. Make the desired changes. Press the Save soft key to accept the change or the Back soft key to cancel. Intercom features are configurable via web user interface at the path Features->Intercom. Using Intercom You can use the intercom key in the following ways: Place a call to the target extension...
Page 202: Multicast Paging
You can specify up to 31 multicast listening addresses and channels. The following describes 31 paging channels: 0: You can broadcast audio to channel 0. Note that the Yealink IP phones running old  firmware version (old paging mechanism) can be regarded as listening to channel 0. It is the default channel.
Page 203 Advanced Phone Features Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Enter the desired channel in the Channel field. The valid channel ranges from 0 to 30. Press the Save soft key to accept the change or the Back soft key to cancel.
Page 204 User Guide for the SIP-T29G IP Phone To configure paging list via phone user interface: Press the paging list key when the phone is idle. If the paging list key is not configured, you can also press Menu->Features->Others->Paging List to configure the paging list.
Page 205 Advanced Phone Features The LCD screen prompts “Delete selected paging group?”. Press the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can press the Delete All soft key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface.
Page 206: Receiving Rtp Stream
User Guide for the SIP-T29G IP Phone Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can specify up to 31 multicast addresses and channels that the phone listens to on the network.
Page 207: Using Multicast Paging
Advanced Phone Features To configure multicast listening addresses via web user interface: Click on Directory->Multicast IP. Select the desired value from the pull-down list of Paging Barge. Select the desired value from the pull-down list of Ignore DND. Select the desired value from the pull-down list of Paging Priority Active. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone listens to for incoming RTP multicast in the Listening Address field.
Page 208 User Guide for the SIP-T29G IP Phone The following figure shows a multicast RTP session on the phone: You can do the following: To place the current multicast RTP session on hold, press the Hold soft key.  The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session.
Page 209: Music On Hold (Moh)
Advanced Phone Features To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. To end the multicast RTP session, press the End Call soft key.  Music on Hold (MoH) Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold.
Page 210: Automatic Call Distribution (Acd)
ACD on the SIP-T29G IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance. For...
Page 211 Advanced Phone Features The LCD screen prompts you the following information: User ID: the identity used to log into the queue. Password: the password used to log into the queue. Press the Login soft key to log in. Note Contact your system administrator for the User ID and Password to access the ACD system. After configuring an ACD key, you can press the ACD key to log into the .
Page 212: Shared Call Appearance (Sca)
User Guide for the SIP-T29G IP Phone Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon.
Page 213: Configuring Sca Feature On The Ip Phone
Advanced Phone Features Configuring SCA Feature on the IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
Page 214 User Guide for the SIP-T29G IP Phone Auto LineKeys is enabled, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone. Click Confirm to accept the change. To configure the shared line settings and the number of line key on phone A via web user interface: Register the primary account 4603.
Page 215 Advanced Phone Features Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys feature is enabled. The default value is 1.
Page 216 User Guide for the SIP-T29G IP Phone (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field.
Page 217 Advanced Phone Features Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call.
Page 218 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select Private Hold from the Key Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel.
Page 219: Using Sca Feature On The Ip Phone
Using SCA Feature on the IP Phone This section provides you with detailed information on using the SIP-T29G IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change.
Page 220 The LED indicators of the line key 2 on both phone A and phone B will fast flash green. You can answer the incoming call on either phone A or phone B. The LCD screen of phone A displays the information of the incoming call (e.g., “Incoming Call: pbx.yealink.com”). Note Make sure call waiting feature is enabled on phone A.
Page 221 Advanced Phone Features Press or the Answer soft key. Phone B stops ringing. The incoming call is answered and the original call is placed on hold. The LED indicators of the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating that there is the held call on the line key 1.
Page 222 User Guide for the SIP-T29G IP Phone To place a call on private hold: Press the PriHold soft key or private hold key on phone A when there is an active call on the shared line (You may need to press the More soft key to see the PriHold soft key).
Page 223 Advanced Phone Features The conversation is established between phone B and phone C, phone A disconnects the call. And the line key LEDs on phone A illuminate solid red and phone B illuminate solid green. To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A).
Page 224 User Guide for the SIP-T29G IP Phone If phone A has more than one call, do the following: Long press the desired line key on phone B. The list of calls appears on the LCD screen of phone B. Press to select the active call.
Page 225 Advanced Phone Features To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: Long press the desired line key on phone B. The Cancel, Call Pull, New Call and Barge In soft keys appear on the LCD screen of phone Press the Call Pull soft key.
Page 226: Bridged Line Appearance (Bla)
User Guide for the SIP-T29G IP Phone Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number.
Page 227 Advanced Phone Features To register an account and configure BLA feature on phone A via web user interface: Register the account 14019833020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. Enter the desired number in the BLA Number field. Click Confirm to accept the change.
Page 228 User Guide for the SIP-T29G IP Phone To register an account and configure BLA feature on phone B via web user interface: Register the account 10462190020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
Page 229: Using Bla Feature On The Ip Phone
Using BLA Feature on the IP Phone This section provides you with detailed information on using the SIP-T29G IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
Page 230 User Guide for the SIP-T29G IP Phone Answering Calls When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green.
Page 231: Messages
Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T29G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slowly flash red, and the LCD screen will prompt “n New Text Message(s)”...
Page 232 User Guide for the SIP-T29G IP Phone Select the desired message and then press the View soft key. Note If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly.
Page 233: Voice Mail
Voice Mail You can leave voice mails for someone else using the SIP-T29G IP phone. You can also listen to voice mails that are stored in a voice mailbox. This feature is set up on the server side. It is not available on all servers.
Page 234 User Guide for the SIP-T29G IP Phone If the voice mail pop-up message box disappears, it won't pop up again unless the user receives a new voice mail or the user re-registers the account that has unread voice mail(s). Note You can configure the phone not to display the pop-up prompt, contact your system administrator for more information.
Page 235: Message Waiting Indicator (Mwi)
LED slowly flashes red. This will be cleared when you retrieve all voice mails or delete them. The MWI service is unsolicited for some servers, so the SIP-T29G IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T29G IP phone must enable subscription for MWI.
Page 236 User Guide for the SIP-T29G IP Phone To configure subscribe for MWI via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Select Enabled from the pull-down list of Subscribe for MWI. Enter the period time in the MWI Subscription Period(Seconds) field.
Page 237 Advanced Phone Features Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail. Note MWI subscription is configurable via web user interface only.
Page 238 User Guide for the SIP-T29G IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 239: Appendix
Appendix Appendix Appendix A – Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
Page 240 User Guide for the SIP-T29G IP Phone Time Zone Time Zone Name Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita) +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands)
Page 241: Appendix B - Menu Structure
Appendix Appendix B – Menu Structure VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 242 User Guide for the SIP-T29G IP Phone VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: (0)330 088 0195 Fax: +44 (0)1245 808299...
Page 243: Index
Index Index About This Guide Configuring the Intercom Feature on the IP Accessing the Remote Phone Book Phone Account Management Connecting to the Wired Network Account Registration Connecting to the Wireless Network Activating the Bluetooth Mode Contact Management Activating the Wi-Fi Mode Contrast Adding a Contact to the Local Customizing Your Phone...
Page 244 User Guide for the SIP-T29G IP Phone Placing Calls Placing Calls to Contacts Icon Instructions Power Saving Idle Screen Programable Keys Importing/Exporting Contact lists In This Guide Incoming Intercom Calls Intercom ReCall Receiving RTP Stream Recent Call In Dialing Recording a Call...

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