Yealink SIP-T29G User Manual
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Yealink SIP-T29G User Manual

Gigabit color ip phone
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  • Page 2 Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
  • Page 5 About This Guide Thank you for choosing the SIP-T29G IP Phone, a Gigabit Color IP Phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
  • Page 6 Table of Contents Anonymous Call Rejection on page  Intercom on page  Multicast Paging on page  Appendix A - Time Zones on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Summary of Changes ......................v Changes for Release 80, Guide Version 80.20 .............. v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................

  • Page 8: Table Of Contents

    User Guide for the SIP-T29G IP Phone Audio Settings ........................34 Volume ..........................34 Ring Tones ........................34 Contact Management ....................... 36 Directory........................... 37 Local Directory ........................ 38 Blacklist ..........................51 Remote Phone Book ....................... 53 Call History Management ....................55 System Customizations ......................

  • Page 9: Table Of Contents

    Table of Contents Busy Lamp Field (BLF) ..................... 125 BLF List ..........................127 Call Recording ........................129 Hot Desking ........................131 Intercom ..........................133 Outgoing Intercom Calls ....................133 Incoming Intercom Calls ....................133 Using Intercom ......................135 Multicast Paging ....................... 136 Sending RTP Stream .....................
  • Page 10 User Guide for the SIP-T29G IP Phone...

  • Page 11: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.
  • Page 12 User Guide for the SIP-T29G IP Phone Hardware component instructions of the SIP-T29G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration • Icons (for example, ①...
  • Page 13 ⑰ Hookswitch Tab Yealink Wall how to adjust the hookswitch tab, refer to Mount Quick Installation Guide for Yealink IP Phones Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the ⑱ Hookswitch line, laying the handset down on the handset cradle, the phone disconnects from the line.
  • Page 14 User Guide for the SIP-T29G IP Phone Icons Description Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 Phone Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded...
  • Page 15 Overview Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing. Slow flashing red (1s) The phone receives a voice mail or text message. The phone is powered off. The phone is idle. The phone is busy.

  • Page 16: User Interfaces

    Note BLF key are configurable via web user interface. For more information, refer to Yealink_SIP-T2_Series_T4_Series_IP_Phones_Administrator_Guide Two ways to customize configurations of your SIP-T29G IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.
  • Page 17 Overview phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of a web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface...
  • Page 18 User Guide for the SIP-T29G IP Phone Options Phone User Interface Web User Interface --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference --Call Park √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Busy Lamp Field (BLF) √...

  • Page 19: Documentations

    Overview The following table shows documentations available for the SIP-T29G IP phone. Name Contents Where found Language Basic call features Quick Start Guide and phone In the package English customizations Phone/Web user interface settings User Guide Basic call features On the website...
  • Page 20 User Guide for the SIP-T29G IP Phone...

  • Page 21: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T29G IP phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings ...

  • Page 22: Optional Accessories

    Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T29G IP phone. You need to purchase them separately if required.
  • Page 23 Getting Started Power Adapter  Wall Mount Bracket  Headset  Wireless Headset Adapter EHS36  Bluetooth USB Dongle BT40 ...
  • Page 24 User Guide for the SIP-T29G IP Phone If your phone is already installed, proceed to Phone Initialization on page 16. This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset...
  • Page 25 The EXT port can also be used to connect an expansion module EXP39. For more information on how to use EHS36, EXP39 and Bluetooth USB Dongle BT40, refer to Yealink EHS36 User Guide, Yealink EXP39 User Guide and Yealink Bluetooth USB Dongle BT40 User Guide.

  • Page 26: Power Over Ethernet

    User Guide for the SIP-T29G IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T29G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 27: Phone Status

    Getting Started You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (e.g., IPv4 Status, IP Mode and MAC address).  Phone status (e.g., product name, hardware version, firmware version, product ID, ...
  • Page 28 User Guide for the SIP-T29G IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
  • Page 29 Getting Started To configure a static IPv4 address via phone user interface: Press Menu->Advanced (default password: admin) ->Network->WAN Port. Press to select IPv4 and then press the Enter soft key. Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired values in the IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS fields respectively.
  • Page 30 The SIP-T29G IP phone supports up to 16 accounts. If your phone is not registered, you may have to...

  • Page 31: Idle Screen

    Getting Started register it. For more information on how to register your phone, refer to Account Management on page 77. If the phone has successfully started up, the idle LCD screen will be displayed as below. Idle Screen description: Description This area shows the phone’s time, date and feature status.
  • Page 32 User Guide for the SIP-T29G IP Phone...

  • Page 33: Customizing Your Phone

    If you require additional information or assistance with your new phone, contact your system administrator. You can customize the wallpaper of the SIP-T29G IP phone, and can change the wallpaper image via phone user interface or web user interface. You can also upload custom wallpaper images via web user interface.

  • Page 34: Backlight

    Click Confirm to accept the change. The customized wallpaper appears in the pull-down list of Wallpaper. The SIP-T29G IP phone screen size is 480*272 pixels. If the size of the custom wallpaper Note doesn’t meet the IP phone screen size, the wallpaper will be stretched zoomed out according to the IP phone screen size.

  • Page 35: Contrast

    You can select a desired time to change the intensity or turn on the backlight permanently. You can also change the intensity of the LCD screen of EXP39 connected to the SIP-T29G IP phone. To configure the backlight via phone user interface: Press Menu->Basic->Display->Backlight.

  • Page 36: Language

    User Guide for the SIP-T29G IP Phone If EXP39 is not connected to the phone, the Contrast screen displays "No EXP". Press , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is 6.

  • Page 37: Time & Date

    Customizing Your Phone Select the desired language from the pull-down list of Language. Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
  • Page 38 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select the desired value from the Daylight Saving field. Press , or the Switch soft key to select the desired time zone name from the Location field.

  • Page 39: Administrator Password

    Customizing Your Phone Press , or the Switch soft key to select the desired date format from the Date Format field. Press , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 40 User Guide for the SIP-T29G IP Phone To change the administrator password via phone user interface: Press Menu->Advanced (default password: admin) ->Set Password. Enter the old password in the Current PWD field. Enter the new password in the New PWD field.

  • Page 41: Phone Lock

    Customizing Your Phone You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked.
  • Page 42 User Guide for the SIP-T29G IP Phone inactive in idle screen for the designated time (in seconds). Press the Save soft key to accept the change. When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon To unlock the phone, you must know the phone unlock PIN.
  • Page 43 Customizing Your Phone To unlock the phone via phone user interface: Press any locked key, the LCD screen prompts “Unlock PIN”. Enter the PIN in the Unlock PIN field. Press the OK soft key to unlock the phone. icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again.

  • Page 44: Volume

    User Guide for the SIP-T29G IP Phone You can press the volume key to adjust the ringer volume when the phone is idle. You can also press the volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.
  • Page 45 Customizing Your Phone To select a ring tone for the phone via phone user interface: Press Menu->Basic->Sound->Ring Tones->Common. Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.
  • Page 46 User Guide for the SIP-T29G IP Phone A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. Note The ring tone for an incoming call on the phone may be different. For example, when the...

  • Page 47: Directory

    Customizing Your Phone Blacklist  Remote Phone Book  Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP . To configure the directory via web user interface: Click on Directory->Setting. In the Directory block, select the desired list from the Disabled column and then click The selected list appears in the Enabled column.

  • Page 48: Local Directory

    User Guide for the SIP-T29G IP Phone the directory via phone user interface: view Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly.
  • Page 49 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. Press the AddGroup soft key. Enter the desired group name in the Name field.
  • Page 50 User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.

  • Page 51: Adding Contacts Manually

    Customizing Your Phone Directory to enter the local directory. Select the desired contact group. Press the Option soft key and then select Delete from the prompt list. The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contact groups by pressing the Option soft key, and then select Delete All.
  • Page 52 User Guide for the SIP-T29G IP Phone Select the desired contact group and then press the Enter soft key. Press the Add soft key. Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field.
  • Page 53 Customizing Your Phone Press the Option soft key, and then select Add to Contacts from the prompt list. Press OK soft. Edit the contact name. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from remote phone book To add a contact to the local directory from remote phone book: Press Menu->Directory->Remote Phone Book.
  • Page 54 User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 55 Customizing Your Phone To delete a contact from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 56 User Guide for the SIP-T29G IP Phone You can also click Delete Photo to delete the photo. Note The phone only supports *.png, *.jpg and *.bmp format files. You can only delete custom photos. To change the custom photo for the contact via web user interface: Click on Directory->Local Directory.
  • Page 57 Customizing Your Phone When you place a call to the contact or receive a call from the contact, the LCD screen will show the contact photo. To place a call to a contact from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 58 User Guide for the SIP-T29G IP Phone To search for a contact in the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 59 Customizing Your Phone The selected list appears in the Enabled column. Repeat step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and then click To adjust the display order of the enabled list, select the desired list, and click The LCD screen will display search results in the adjusted order.
  • Page 60 User Guide for the SIP-T29G IP Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: Click on Directory->Local Directory.

  • Page 61: Blacklist

    Customizing Your Phone At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system.
  • Page 62 User Guide for the SIP-T29G IP Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist directory.

  • Page 63: Remote Phone Book

    Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to confirm the setting. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Local Directory page 38.
  • Page 64 User Guide for the SIP-T29G IP Phone To access your remote phone book via phone user interface: Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phone book.
  • Page 65 The default value is 21600 seconds. Click Confirm to accept the change. The SIP-T29G IP phone maintains call history lists of Missed, Placed, Received and Forwarded. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.

  • Page 66: Contact Management

    User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select Disabled from the History Record field. Press the Save soft key to accept the change or the Back soft key to cancel. To view call history: Press the History soft key.

  • Page 67: Phone Installation

    Customizing Your Phone To delete an entry from the call history list: Press the History soft key. Press to switch between All, Placed, Received, Missed and Forwarded call lists. Press to select the desired entry. Press the Delete soft key. To delete all entries from the call history list: Press the History soft key.
  • Page 68 User Guide for the SIP-T29G IP Phone place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 89. To deactivate the headset mode: Press again on the phone.
  • Page 69 Customizing Your Phone To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.

  • Page 70: Bluetooth Headset

    Note Dual headset is configurable via web user interface only. The SIP-T29G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range.
  • Page 71 Customizing Your Phone The LCD screen prompts the following message: The phone proceeds to scan the local Bluetooth devices. When the phone completes scan, it will display the found Bluetooth devices on the LCD screen. Select the desired Bluetooth headset and press Connect soft key. Enter the PIN in the Password field.
  • Page 72 User Guide for the SIP-T29G IP Phone To view the Bluetooth headset information: Press Menu->Basic->Bluetooth->Paired Bluetooth Device. The LCD screen displays a list of paired and connected Bluetooth headsets. Select the desired Bluetooth headset. Press the Option soft key, and then select Detail from the prompt list to view the Bluetooth headset information: Device Name: the name of the Bluetooth headset.
  • Page 73 Customizing Your Phone Press the Save soft key to accept the change or the Back soft key to cancel. The preconfigured Bluetooth device name will display in scanning list of other device. To change the priority of paired Bluetooth devices: Press Menu->Basic->Bluetooth->Paired Bluetooth Device.

  • Page 74: Dss Keys

    There are three types of DSS keys: Line Keys, Programmable Keys and Ext Keys. Details will be introduced in the following. The SIP-T29G IP phone supports 27 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen.
  • Page 75 Customizing Your Phone which indicates that this line key provides no functionality until configuration. To assign functionality to a line key via phone user interface: Press Menu->Features->DSS Keys. Select the desired line key, and then press the Enter soft key. Select the desired key type from the Type field.
  • Page 76 User Guide for the SIP-T29G IP Phone When you assign functionality to line key located in line key 11-27, the label of the line key 10-18 are indicated on the second page, and the labels of the line key 19-27 are indicated on the third page.
  • Page 77 Customizing Your Phone Select Enabled from the pull-down list of Enable Page Tips. Click Confirm to accept the change. You can specify labels for some key features, which will be displayed on the idle LCD screen. If the length of the label exceeds the maximum display length, the phone only displays the first few characters.
  • Page 78 User Guide for the SIP-T29G IP Phone The following figure shows an example of label display when the label length feature is disabled: To configure the label length via web user interface: Click on DSSKey->Line Key. Select Extended from the pull-down list of Label Length.
  • Page 79 Customizing Your Phone XML Group  XML Brower  LDAP  Conference  Forward  Transfer  Hold    Group Listening  Zero Touch   Phone Lock  Directory  For the features not listed above, refer to Basic Call Features on page Advanced...
  • Page 80 User Guide for the SIP-T29G IP Phone Label (key label displayed on the LCD screen) Value (the number you want to dial out) Usage: Press the DSS key to dial out the number specified in the Value field, using the account selected from the Account ID field.
  • Page 81 Customizing Your Phone DTMF . Type (Key Event) Dependencies: Key Type (DTMF) Label (key label displayed on the LCD screen) Value (DTMF sequence) Note DTMF sequence can only contain "0-9", "*", "#" and "A-D". Usage: Press the DSS key during an active call to send the key sequence specified in the Value field.
  • Page 82 User Guide for the SIP-T29G IP Phone XML Browser You can use this key feature to quickly access a XML browser. The XML browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
  • Page 83 Customizing Your Phone Type (Key Event) Dependencies: Key Type (FWD) Label (key label displayed on the LCD screen) Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field. Note If the Value field is left blank, the DSS key performs the same as the FWD soft key when receiving an incoming call.
  • Page 84 User Guide for the SIP-T29G IP Phone Press the DSS key again to retrieve the held call. You can use this key feature to activate or deactivate DND. You can also use this key feature to access the custom DND screen. For more information, refer to...
  • Page 85 Customizing Your Phone Press the DSS key again to deactivate the group listening mode. Zero Touch You can use this key feature to quickly configure auto provision and network parameters. Type (Key Event) Dependencies: Key Type (Zero Touch) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the zero touch screen.
  • Page 86 User Guide for the SIP-T29G IP Phone Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately access to frequently used lists. Note The DSS key performs the same function as the Directory soft key when the phone is idle.
  • Page 87 Note Ext keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T29G IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.
  • Page 88 User Guide for the SIP-T29G IP Phone Press Menu->Advanced (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Enabled from the Activation field. Enter the desired values in Label, Display Name, Register Name, User Name, Password and SIP Server1/2 fields respectively.

  • Page 89: Dial Plan

    Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T29G IP phone processes the inputs received from your phone keypad. The SIP-T29G IP phone supports...
  • Page 90 User Guide for the SIP-T29G IP Phone Basic expression syntaxes you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234", "12345", "12abc", etc.
  • Page 91 Customizing Your Phone Enter the desired line ID in the Account field or leave it blank. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234567” instead. The valid values for the Account field can be one or more digits among 1-16.
  • Page 92 User Guide for the SIP-T29G IP Phone You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "1xxx", any entered four-digit string beginning with 1 will then be dialed out automatically on the phone.
  • Page 93 Customizing Your Phone To configure the delay time for dial-now rule via web user interface: Click on Features->General Information. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change. Note Delay time for dial-now rule is configurable via web user interface only.
  • Page 94 User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 80. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively.

  • Page 95: Emergency Number

    Customizing Your Phone Click Confirm to add the block out number. Note Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 96: Live Dialpad

    User Guide for the SIP-T29G IP Phone You can enable live dialpad on the SIP-T29G IP phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.
  • Page 97 Customizing Your Phone Enter the delay time in the Hotline Delay field. The valid values range from 0 to 10 seconds and the default value is 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
  • Page 98 User Guide for the SIP-T29G IP Phone...

  • Page 99: Basic Call Features

    Basic Call Features The SIP-T29G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 100 User Guide for the SIP-T29G IP Phone Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 101 To place multiple calls: You can have more than one call on your SIP-T29G IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 102 User Guide for the SIP-T29G IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  Note You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ringing on your phone.

  • Page 103: Recent Call In Dialing

    Basic Call Features Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. To end a call: Do one of the following: If you are using the handset, press the EndCall soft key or hang up the handset. If you are using the headset, press the EndCall soft key.

  • Page 104: Auto Answer

    User Guide for the SIP-T29G IP Phone Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing screen: Pick up the handset, press the speakerphone key or press the line key.

  • Page 105: Auto Redial

    Basic Call Features Select the desired line and then press the Enter soft key. Press , or the Switch soft key to select Enabled from the Auto Answer field. Press the Save soft key to accept the change or the Back soft key to cancel. icon appears on the LCD screen.
  • Page 106 User Guide for the SIP-T29G IP Phone The default value is 10. Press the Save soft key to accept the change or the Back soft key to cancel. Auto redial is configurable via web user interface at the path Features->General Information.

  • Page 107: Call Completion

    Basic Call Features You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call. To configure call completion via phone user interface: Press Menu->Features->Others->Call Completion. Press , or the Switch soft key to select Enabled from the Call Completion field.

  • Page 108: Recall

    User Guide for the SIP-T29G IP Phone When the called party becomes idle, the LCD screen prompts the following: Press the OK soft key to redial the number. Note Call completion is not available on all servers. For more information, contact your system administrator.

  • Page 109: Call Mute

    Basic Call Features You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone). To mute a call: Press during an active call.
  • Page 110 User Guide for the SIP-T29G IP Phone you that you still have a call on hold. To resume a held call: Press or the Resume soft key. Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following:...
  • Page 111 Basic Call Features In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle. icon on the status bar indicates that DND is enabled.

  • Page 112: Call Forward

    User Guide for the SIP-T29G IP Phone To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. Press to select the desired account.
  • Page 113 Basic Call Features To activate DND in custom mode for all accounts: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. Press the All On soft key to activate DND for all accounts. Press the Save soft key to accept the change.

  • Page 114: Static Forwarding

    User Guide for the SIP-T29G IP Phone Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
  • Page 115 Basic Call Features You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system.  Custom: Call forward can be configured for each or all accounts. ...
  • Page 116 User Guide for the SIP-T29G IP Phone 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you select Busy Forward: 1) Press , or the Switch soft key to select Enabled from the Busy Forward field.
  • Page 117 Basic Call Features 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. icon on the status bar indicates that the call forward is enabled.
  • Page 118 User Guide for the SIP-T29G IP Phone You can also enable always forward for all accounts. After always forward was enabled for a specific account, do the following: 1) Press to highlight the Always Forward field. 2) Press the All Lines soft key.
  • Page 119 Basic Call Features You can also enable busy forward for all accounts. After busy forward was enabled for a specific account, do the following: 1) Press to highlight the Busy Forward field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel.
  • Page 120 User Guide for the SIP-T29G IP Phone 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 121: Dynamic Forwarding

    Basic Call Features Press to select the desired forwarding type and then press the Enter soft key. Press , or the Switch soft key to select Disabled to disable the call forward. Press the Save soft key to accept the change. Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, press the FWD soft key.
  • Page 122 User Guide for the SIP-T29G IP Phone Enter the number you want to transfer the call to. Press to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press or the Transfer soft key during a call.

  • Page 123: Call Waiting

    Basic Call Features advance. Refer to Directory on page for more information). Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page Remote Phone Book...

  • Page 124: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T29G IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

  • Page 125: Network Conference

    Press the EndCall soft key to drop the conference call. You can use network conference feature on the SIP-T29G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 126 User Guide for the SIP-T29G IP Phone Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Note Network conference is configurable via web user interface only. To set up a network conference call: Place a call to the first party.

  • Page 127: Call Park

    Basic Call Features You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the LCD screen.

  • Page 128: Directed Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T29G IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group.
  • Page 129 Basic Call Features To configure the directed call pickup code on a per-line basis via web user interface: Click on Account. Select the desired account from the pull-down list of Account. Click on Advanced. Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change.

  • Page 130: Group Call Pickup

    User Guide for the SIP-T29G IP Phone pickup key directly. Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: Click on Features->Call Pickup. Select Enabled from the pull-down list of Group Call Pickup.

  • Page 131: Anonymous Call

    Basic Call Features To pick up a call in the group: Pick up the handset, press the speakerphone or press the line key. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 132: Anonymous Call Rejection

    User Guide for the SIP-T29G IP Phone (Optional.) Press , or the Switch soft key to select the desired value from the Send Anony Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone.

  • Page 133: Anonymous Call Rejection On

    Basic Call Features Press to scroll to the Anony Rejection field. Press , or the Switch soft key to select Enabled from the Anony Rejection field. Press , or the Switch soft key to select the desired value from the Send Rejection Code field.
  • Page 134 User Guide for the SIP-T29G IP Phone...

  • Page 135: Advanced Phone Features

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T29G IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold ...
  • Page 136 User Guide for the SIP-T29G IP Phone (Optional.) Enter the Directed Call Pickup Code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path DSSKey->Line key.

  • Page 137: Blf List

    Advanced Phone Features In the following figure, the LCD screen shows an incoming call from 1008 on the monitored line. Note If your phone is locked and the type of the phone lock is configured as Function Keys or All Keys, you cannot use the DPickup, Send, NewCall and Cancel soft keys until unlocked. When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key.
  • Page 138 User Guide for the SIP-T29G IP Phone in and set up a conference call. Before barging in an active call, ensure that the barge-in code has been configured in advance. If the BLF list barge in code is not configured, the phone will place a call to the monitored user instead of barging in an active call of the monitored user when you press the BLF List key.

  • Page 139: Call Recording

    For more information about pickup Code, refer to Call Pickup on page 118. You can record calls by pressing a record key on the phone. The SIP-T29G IP phone supports record and URL record. Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record: ...
  • Page 140 User Guide for the SIP-T29G IP Phone To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select URL Record from the Type field.

  • Page 141: Hot Desking

    You can use hot desking on the SIP-T29G IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times.
  • Page 142 User Guide for the SIP-T29G IP Phone (Optional.) Enter a string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line key.

  • Page 143: Intercom

    Press the Save soft key to accept the change or the Back soft key to cancel. Intercom key is configurable via web user interface at the path DSSKey->Line key. The SIP-T29G IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 144 User Guide for the SIP-T29G IP Phone Intercom features you need to know: Intercom Feature Description Enable or disable the IP phone to automatically Accept Intercom answer an incoming intercom call. Enable or disable the IP phone’s microphone for Intercom Mute intercom calls.
  • Page 145 Advanced Phone Features To configure intercom features via phone user interface: Press Menu->Features->Intercom. Make the desired changes. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom.

  • Page 146: Multicast Paging

    User Guide for the SIP-T29G IP Phone You can use multicast paging to quickly and easily broadcast time sensitive announcements to people who are listening to a specific multicast group. You can configure a multicast paging key or paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling.
  • Page 147 Advanced Phone Features field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Paging list key is configurable via web user interface at the path DSSKey->Line Key. To configure paging list via phone user interface: Press the paging list key when the phone is idle.
  • Page 148 User Guide for the SIP-T29G IP Phone Enter the group name in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Repeat the step 1-7, you can add more paging groups.
  • Page 149 Advanced Phone Features To configure a default codec for multicast paging via web user interface: Click on Features->General Information. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen will display the icon indicate that it is providing high definition voice.
  • Page 150 User Guide for the SIP-T29G IP Phone 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the  lowest. Disabled: The voice call in progress will take precedence over all incoming paging ...
  • Page 151 Advanced Phone Features Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the Note lowest. Multicast listening addresses are configurable via web user interface only. To send RTP stream via a multicast paging key when the receiver’s phone is idle: Press the multicast paging key when the phone is idle.

  • Page 152: Music On Hold

    User Guide for the SIP-T29G IP Phone Press or the Paging soft key to send RTP . To place the current multicast RTP session on hold, press the Hold soft key. The sender’s phone places the multicast RTP session on hold and receiver’s phone releases the session.
  • Page 153 ACD on the SIP-T29G IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 154 User Guide for the SIP-T29G IP Phone To configure an ACD key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select ACD from the Type field. (Optional.) Enter a string that will appear on the LCD screen in the Label field.

  • Page 155: Messages

    Advanced Phone Features and ACD system. When you set the ACD user status to be available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone. When you set the ACD user status to be unavailable, the ACD key LED flashes green, and then the server temporarily stops distributing calls to your phone.
  • Page 156 User Guide for the SIP-T29G IP Phone To read a text message: Press Menu->Message->Text Message->Inbox. Select the desired message and press the View soft key. If the phone prompts receiving new text messages, you can also press the View soft key Note to read the new messages directly.
  • Page 157 Advanced Phone Features Select the desired message and press the Reply soft key. Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content. Check the From and To fields, and then press the Send soft key. To delete a text message: Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox).

  • Page 158: Voice Mail

    You can also delete a specific message after retrieving by pressing the Delete soft key. Note You can leave voice mails for someone else using the SIP-T29G IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red.
  • Page 159 Advanced Phone Features Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). Press the Save soft key to accept the change or the Back soft key to cancel. Note Voice mail access codes must be predefined on the system server.

  • Page 160: Message Waiting Indicator (Mwi)

    The MWI service is unsolicited for some servers, so the SIP-T29G IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T29G IP phone must enable subscription for MWI.
  • Page 161 Advanced Phone Features Enter the period time in the MWI Subscription Period (Seconds) field. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable subscribe MWI to voice mail via web user interface: Click on Account.
  • Page 162 User Guide for the SIP-T29G IP Phone...

  • Page 163: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T29G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 164 User Guide for the SIP-T29G IP Phone Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly.  For the installation instructions, refer to Phone Installation on page 14. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to ...
  • Page 165 Check that the custom image is neither too large nor too small. The phone will  adjust the image with the short side to display. Check that the picture resolution of the wallpaper. The wallpaper resolution of  SIP-T29G IP phone is 480*272 pixels. Why I can’t send an SMS to any other phone?
  • Page 166 User Guide for the SIP-T29G IP Phone depends on support from a SIP server. Contact your system administrator for more information. How to change the user password? To change the user password via web user interface: Click on Security->Password. Select User from the pull-down list of User Type.
  • Page 167 Troubleshooting Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption (SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 168 User Guide for the SIP-T29G IP Phone How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: Click on Settings->Configuration. Click Start to begin capturing signal traffic.
  • Page 169 Troubleshooting Click Export to open file download window, and then save the file to your local system. You can also export the system log to the syslog server or provisioning server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade.
  • Page 170 User Guide for the SIP-T29G IP Phone How to reset the phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem. Three ways to reset the phone: Full Reset: All configurations and userdata on the phone will be reset.
  • Page 171 Troubleshooting The phone will be reset to factory settings sucessfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
  • Page 172 User Guide for the SIP-T29G IP Phone...

  • Page 173: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 174 User Guide for the SIP-T29G IP Phone Place the device on a stable and level platform.  Please do not place heavy objects on the device in case of damageand  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 175: Appendix A - Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name Samoa US-Hawaii-Aleutian, US-Alaska-Aleutian -9:30 French Polynesia US-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), US-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), US-MST no DST, US-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), US-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), US-Eastern Time -4:30 Venezuela(Caracas) Canada(Halifax,Saint John), Chile(Santiago), Paraguay(Asuncion), UK(Falkland Islands),...
  • Page 176 User Guide for the SIP-T29G IP Phone Time Zone Time Zone Name +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30...

  • Page 177: Basic Network Settings

    Index Editing Contacts About This Guide Emergency Number Account Management Ending Calls Account Registration Adding Contacts Administrator password Anonymous Call General Settings Anonymous Call Rejection Getting Started Answering Calls Area Code Attaching Stand Hardware Component Instructions Audio Settings Headset Use Auto Answer Headset Mode Activation/Deactivation Auto Redial...

  • Page 178: System Customizations

    User Guide for the SIP-T29G IP Phone Phone Installation Phone Lock Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Optional Accessories Outgoing Intercom Calls Overview Recent Call In Dialing ReCall 错误!未定义书签。 Redialing Numbers Registration Regulatory Notices...

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