Diverting Calls To A Contact; Transferring Calls; Performing A Blind Transfer - Yealink SIP-T29G User Manual

Yealink T2 Series IP Phones User Guide
You need to set a Forward key with a specific contact. Make sure your system administrator has set the forward mode
to Phone. If you are using the SIP-T19(P) E2 IP phones, check with your system administrator if the Forward key has set
for your phone.
Procedure
1. Do the following:
When the phone is idle, press the forward key to activate the always forward feature.
l
The phone screen prompts you the Always Forward feature is activated and the contact number that all incom-
ing call will forward to.
Always Forward feature is activated.
When the phone is ringing, press the forward key to quickly forward the call to the specific contact.
l
Tip
If the forward feature is activated, you can press another Forward key to switch the target contact number when the phone
is idle.

Diverting Calls to a Contact

You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.
Procedure
1. Press Directory (Dir) or navigate to Menu->Directory->Local Directory to enter the local directory.
2. Enter the desired contact group.
If the contact is not in any group, enter the All Contacts.
3. Highlight the desired contact, and then press Option. Select Detail.
4. Edit the contact information.
5. Enter a contact's number you want to divert the call to in the Auto Divert field.
6. Press Save.
Related Topics
Forwarding All Incoming Calls to a Contact
Forwarding an Incoming Call Manually
Forwarding Incoming Calls with a Forward Key

Transferring Calls

During a call, you can transfer the call to another contact in one of three ways:
Blind Transfer: Transfer a call directly to the third party without consulting.
l
Semi-Attended Transfer: Transfer a call when receiving ringback.
l
Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
l
Topics

Performing a Blind Transfer

Performing a Semi-Attended/Attended Transfer
Performing Transfer with a Transfer Key
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
74