Auto Service Request Software; Related Information - Oracle SPARC T7-4 Installation Manual

Auto Service Request Software

Related Information

"Configure the Preinstalled OS" on page 71
■
"Reach a State to Install a Fresh OS (Oracle ILOM CLI)" on page 71
■
"Reach a State to Install a Fresh OS (Oracle ILOM Web Interface)" on page 73
■
"Oracle Solaris OS Configuration Parameters" on page 75
■
SPARC T7 Series Servers Administration Guide
■
Oracle ILOM documentation
■
Auto Service Request Software
Oracle systems with Oracle Auto Service Request securely transport electronic fault telemetry
data to Oracle to expedite the diagnostic process. Oracle ASR software provides the ability to
automatically notify Oracle Support and opens a service request on your behalf when specific
hardware faults are detected.
The event notification is one-way, requiring no incoming Internet connections or remote access
mechanism, and only includes the information needed to solve the problem.
Parts are dispatched upon reveipt of the service request. In many cases, Oracle engineers work
to resolve the issue before you're even aware the problem exists.
For more information on setting up and installing support automation on the server, please refer
to:
Oracle Auto Service Request Quick Installation
Or log in to your My Oracle Support account to access the "Oracle Auto Service Request (Doc
ID 1185493.1)" knowledge article located at:
http://support.oracle.com/epmos/faces/DocumentDisplay?id=1185493.1.
Both documents provide information on the necessary software required for ASR, all needed
software downloads URLs, and essential configuration guidelines.
Related Information
"Oracle Solaris OS Configuration Parameters" on page 75
■
80 SPARC T7-4 Server Installation Guide • March 2017
Guide.