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Table A-1
Problem
Hung or frozen server:
No response from mouse
or keyboard or any
application.
A.2 Additional Troubleshooting Information
For additional troubleshooting information, see the Sun Fire X4470 M2 Server Service
Manual (821-0703) and the Oracle x86 Servers Diagnostics Guide (820-6750).
A.3 Locating the Machine Serial Number
You might need to have the serial number of your Oracle Business Intelligence
Machine when you ask for service on your system. Record this number for future use.
Use one of the following methods to locate your machine's serial number:
•
On the front panel of the Oracle Business Intelligence Machine, look at the bottom
ledge (near the center) to locate the machine's serial number. For an illustration of
the Oracle Business Intelligence Machine front panel, see
•
Locate the yellow Customer Information Sheet (CIS) attached to your Oracle
Business Intelligence Machine packaging. This sheet includes the serial number.
•
From ILOM, enter the
the ILOM browser interface.
Use
Table A-2
support personnel.
Table A-2
System Configuration Information
Required
Service contract number
(Cont.) Troubleshooting Procedures
Possible Solution
Try to access your system from a different machine on the network:
1.
On another system, type: ping IP_address_of_server.
2.
If a response is returned, then try logging in to the Oracle
Exalytics In-Memory Machine using either telnet, ssh, or
rlogin.
3.
If you successfully log in, list the running processes using the
ps command.
4.
Kill any processes that appear unresponsive or should not be
running, by using the kill process_ID command.
5.
Check the responsiveness of the Oracle Exalytics In-Memory
Machine after each process is killed.
If the this procedure does not work, power cycle the Oracle
Exalytics In-Memory Machine:
1.
Press the Power/OK button to power off the Oracle Exalytics In-
Memory Machine and wait 20 to 30 seconds.
2.
Press the Power/OK button again to power on the system.
command, or go to the System Information tab in
show/SYS
to collect information that you might need to communicate with Oracle
System Information Required for Support
Additional Troubleshooting Information
Front Panel
Your Information
Appendix A
Features.
A-2
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