Troubleshooting; Troubleshooting The Setup; A.1 Troubleshooting The Setup - Oracle Exalytics In-Memory Machine Owner's Manual

A

Troubleshooting

This appendix provides basic information about troubleshooting your Oracle Business
Intelligence Machine.
It contains the following topics:
•

Troubleshooting the Setup

• Additional Troubleshooting Information
• Locating the Machine Serial Number

A.1 Troubleshooting the Setup

This section contains information to help you troubleshoot minor machine problems.
If you experience problems while setting up your Oracle Business Intelligence
Machine, refer to the troubleshooting information in
Table A-1
Problem
Oracle Exalytics In-
Memory Machine does
not power on when the
front panel Power button
is pressed.
Oracle Exalytics In-
Memory Machine
appears to be in standby
power mode, but the
Power/OK LED does not
blink.
Troubleshooting Procedures
Possible Solution
Keep notes on the following situations in case you need to call
service:
• Is the Power/OK LED flashing or constantly illuminated on the
front of the system? (Ensure that the power cord is connected
to the system and to a grounded power receptacle.)
• Does the wall outlet have power? Test by plugging in another
device.
• Does the monitor sync within five minutes after power on? (The
green LED on the monitor stops flashing and remains
illuminated.)
• Has the system fully booted the ILOM SP? (Note that the
system will block Power button presses until the ILOM SP is
fully booted.)
The Power/OK LED only blinks when all Oracle Exalytics In-Memory
Machine components are in standby power mode. A tape drive
might be connected to your server. Because tape drives do not
enter standby power mode, the Power/OK LED does not blink.
Table A-1.
A-1