Oracle Auto Service Request Software Overview - Oracle Netra SPARC S7-2 Series Administration Manual

Oracle Auto Service Request Software Overview

When you have completed initial installation and Oracle Solaris configuration, you can activate
Oracle Auto Service Request (Oracle ASR) software for the server.
Oracle ASR software provides the ability to resolve problems faster by automatically opening
service requests for Oracle's qualified server, storage, and Engineered Systems products when
specific faults occur.
Parts are dispatched upon receipt of a service request sent by Oracle ASR. In many cases,
Oracle engineers are already working to resolve an issue before you're even aware that a
problem exists.
Oracle products with Oracle ASR securely transport electronic fault telemetry data to Oracle
automatically to help expedite the diagnostic process. The one-way event notification requires
no incoming internet connections or remote access mechanism. Only the information needed to
solve a problem is communicated to Oracle.
Oracle ASR is a feature of the Oracle hardware warranty, Oracle Premium Support for Systems,
and Oracle Platinum Services.
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https://www.oracle.com/support/premier/systems/index.html
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https://www.oracle.com/support/premier/engineered-systems/index.html
Oracle ASR is integrated with My Oracle Support (https://support.oracle.com). You must
use My Oracle Support to activate your ASR assets, such as a new server.
To activate automated support for a server, download software and find additional information
at:
http://oracle.com/us/support/auto-service-request/index.html
Some resources available for Oracle ASR through that site are:
Oracle ASR Documentation
■
http://docs.oracle.com/cd/E37710_01/index.htm
How to Approve Pending ASR Assets in My Oracle Support (DOC ID 1329200.1)
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https://support.oracle.com/rs?type=doc&id=1329200.1
Related Information
Oracle Auto Service Request Documentation
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Oracle Auto Service Request Software Overview
Understanding System Administration Resources 17