Welch Allyn Connex Spot Monitor Service Manual page 17

Service manual
Non-warranty service
Welch Allyn Product Service Centers and Authorized Service Providers support non-
warranty repairs. Contact any Welch Allyn regional service center for pricing and service
options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This
service must be performed only by qualified end-user biomedical/clinical engineers using
this service manual.
Service training is available from Welch Allyn for biomedical/clinical engineers. For
information, go to this site:
http://www.welchallyn.com/en/service-support/partners-in-care/education-services/
technical-training.html.
Repairs
A Welch Allyn Service Center or Authorized Service Provider must perform all repairs on
products under warranty unless you are a properly certified technician that has
successfully completed a Welch Allyn Technical Training course. More information on
Technical Training can be obtained from your sales representative or by visiting
www.welchallyn.com/en/service-support/partners-in-care/education-services/technical-
training.html.
Qualified service personnel or a Welch Allyn Service Center should repair products out of
warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn
Technical Support Center nearest you for assistance. A representative will assist you in
troubleshooting the problem and will make every effort to solve the problem over the
phone, potentially avoiding an unnecessary return.
If your product requires warranty, extended warranty, or non-warranty repair service, a
Welch Allyn Technical Support representative will record all necessary information to
issue an RMA number. The support representative will provide you with the address of
the Welch Allyn Service Center to send your device to.
Technical support is available during local business hours.
Returning products
When returning a product to Welch Allyn for service, ensure that you have the following
information:
• Product name, model number, and serial number. This information may be found on
the product and serial number labels on the back housing.
CAUTION Unauthorized repairs will void the product warranty.
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