Common Troubleshooting Techniques; Identifying Which System Components Are Working; Conducting Basic Hardware Checks; Looking For Possible Configuration Errors - Emerson IEC 62591 Instruction Manual

IEC62591 Wireless Interface Instruction Manual (for ROC800-Series and FloBoss 107)

4.2 Common Troubleshooting Techniques

4.2.1 Identifying which System Components are Working

4.2.2 Conducting Basic Hardware Checks

4.2.3 Looking for Possible Configuration Errors

4-2
▪ Use the hardware and software diagnostic tools provided with
the product. The IEC 62591 wireless application includes error
codes which you can check; often these will identify configuration
problems for you.
▪ Collect and save as much relevant information as you can. If
possible, make notes concerning what steps you took leading up to
the initial occurrence of the problem. Save printouts, screen
captures, error codes, and so on so you can refer to them if you have
to call for technical assistance.
Common troubleshooting techniques are given below:
The wireless interface has several different pieces of hardware and software. A
failure in any one of them can cause problems, so you should consider all the
different pieces to try to identify the source of your problem. For hardware you
have:
▪ FB107/ROC800 controller with IEC 62591 module installed in a slot
▪ PC or laptop connecting the IEC 62591
▪ Cable between IEC 62591 module and Field Link
▪ One or more wireless devices in the wireless network
▪ Field Communicator (optional)
For software you have:
▪ The IEC 62591 application running in ROCLINK 800
▪ IEC 62591 protocol software running in the Field Link and in all of the
wireless devices
▪ Ensure power is connected.
▪ Check that all modules are properly seated in slots.
▪ Ensure cable connections are good between the field link and controller, and
between the PC/laptop and the controller.
▪ Check status LEDs on the controller.
▪ Check for indications on the Field Link. See its accompanying
documentation (Emerson™ Emerson 781 Wireless Field Link Quick
Installation Guide, part 00825-0100-4421) for details.
▪ Does the IEC 62591 Wireless Interface support your wireless device(s)?
Troubleshooting Revised June-2018