Trou Bleshooting; Power And Startup - Polycom Sound station IP 5000 User Manual

T roubleshooting
The follow ing tables contain general troubleshooting inform ation to help you
solve any p roblem s you m ight encounter w hen you u se the
Sou nd Station IP 5000 conference phone. The tables list p ossible trou ble
sym p tom s, the likely causes of these problem s, and recom m end ed corrective
actions to take. Problem s are grou ped as follow s:
Pow er and Startup
Controls
Access to Screens and System s
Calling
Disp lays
Au d io
Overall Fu nctioning
To obtain m ore d etailed trou bleshooting inform ation, you can access certain
m enu s on you r p hone that test you r p hone hard w are (see
H ard w are
If you r p hone is unable to p erform certain tasks, a w arning icon,
d isp lay in the statu s bar. You can view d etails abou t phone issues from the
Warnings screen. For m ore inform ation, see
p age 59.

Power and Startup

Symptom Problem
The display shows Network Link The network cable isn't properly
connected.
is Down.
®
Polycom SoundStation
on page 55
on p age 56
on p age 57
on p age 57
on p age 58
on page 58
on p age 58
on p age 59).
Investigating Phone Warnings
Corrective Action
Try the following:
Check the cable termination at the
•
switch or hub (furthest end of the
cable from the phone).
Check that the switch or hub is
•
operational (flashing link/status
lights).
Verify that the LAN port is active.
•
Press
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it's Active.
®
IP 5000 Phone User Guide
Testing Phone
, w ill
on
, and then select Status >
55