Polycom SoundStation IP 5000 Phone Quick User Manual

® ®
Polycom SoundStation
IP 5000 Phone
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 3.2.3 or
later.
For detailed information please consult
the Star2Star Phone and Features Guide,
available for view/download via the
Star2Star Web Portal at:
https://portal.star2star.com/
©2010 Polycom, Inc. All rights reserved.
®
POLYCOM , the Polycom "Triangles" logo and the names and marks
associated with Polycom's products are trademarks and/or service marks
of Polycom, Inc. and are registered and/or common law marks in the
United States and various other countries. All other trademarks are
property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose
other than the recipient's personal use, without the express written
permission of Polycom.
Copyright © 2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
BASIC PHONE FEATURES
Placing Calls
Press , enter the phone number,
and then press the Send soft key.
Answering Calls
Press the Answer soft key or
press .
To ignore an incoming call, press the
Reject soft key.
To prevent your phone from ringing,
enable Do Not Disturb. See Using Do
Not Disturb.
Ending Calls
During a call, press or the
End Call soft key.
Muting the Microphone
During a call, press . The console
LEDs will glow red.
You can hear all other parties while Mute
is enabled. The other parties cannot hear
you.
To turn off Mute, press again.
Holding and Resuming Calls
During a call, press the Hold soft key.
The console LEDs will blink red.
To resume the call, press the
Resume soft key.
Redialing Numbers
To call the last number you dialed,
press .
Star2Star Polycom SoundStation IP 5000 Quick User Guide. 1725-30960-001 Rev. A / March, 2010 Edition
Transferring Calls
To transfer a call:
1. During a call, press the Trnsfer soft
key. The active call is placed on hold.
2. Enter the number of the party to which
you want to transfer the call, and then
press the Send soft key.
To cancel the transfer before the call
connects, press the Cancel soft key.
The original call resumes.
3. When you hear the ring-back sound, or
after you speak with the second party,
press the Trnsfer soft key.
You can automatically transfer the call
without speaking to the second party.
After you complete step 1, press the
Blind soft key. Then, complete step 2.
Forwarding Calls
To enable call forwarding:
1. From the idle screen, press the
Forward soft key.
2. Select the forwarding type you want to
enable:
• Always -To forward all incoming
calls.
• No Answer -To forward all
unanswered incoming calls.
• Busy - To forward calls that arrive
when you are already in a call.
3. Enter a number to forward calls to. For
No Answer, enter the number of rings
before forwarding.
4. Press the Enable soft key.
To disable call forwarding:
1. From the idle screen, press the
Forward soft key.
2. Select the forwarding type you want to
disable.
3. Press the Disable soft key.
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Forwarding Calls (contd)
Use the Star2Star Find-Me / Follow-Me
feature in the Star2Star Web portal.
Follow Me (Immediate) -- Calls to your
extension will be sent automatically to the
number you define.
Find Me (Sequential) -- Calls to your
extension will ring your extension and any
other numbers that you define, in order.
Find Me (All) -- Calls to your extension
will ring your extension and any other
numbers that you define, all at once.
LOCAL CONFERENCE CALLS
To create a three-way local conference
call:
1. Call the first party.
2. After the first party answers, press the
Confrnc soft key. The active call is
placed on hold.
3. Enter the number of the second party,
and then press the Send soft key.
4. When the second party answers, press
the Confrnc soft key. All parties are
now joined in the conference. You can
do the following:
• To put the conference on hold,
press the Hold soft key. To resume
the conference, press the
Resume soft key.
• To end the conference, press the
End Call soft key. (The other
parties will remain connected.)
• To end the conference and split the
conference into two separate calls
on hold, press the Split soft key.
If you have an active call and a call on
hold, you can create a conference
between all three parties by pressing
the Join soft key.