Polycom SoundStation IP 5000 User Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. IP Phone
  5. SoundStation IP 5000
  6. User manual

Polycom SoundStation IP 5000 User Manual

Polycom ip phone phone user guide
Hide thumbs Also See for SoundStation IP 5000:
Table of Contents

Advertisement

Quick Links

See also: Owner's Manual , User Manual
User Guide for the
®
®
Polycom
SoundStation
IP 5000
Phone
SIP 3.2.3
March 2010
1725-30965-001 Rev. A
|
|

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SoundStation IP 5000 and is the answer not in the manual?

Questions and answers

Related Manuals for Polycom SoundStation IP 5000

Summary of Contents for Polycom SoundStation IP 5000

  • Page 1 User Guide for the ® ® Polycom SoundStation IP 5000 Phone SIP 3.2.3 March 2010 1725-30965-001 Rev. A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Contents Registering the Phone ..........1 Before You Use Your Phone .
  • Page 4 ® User Guide for the Polycom SoundStation Working with Call Lists ......... . 20 Working with Contact Directory .

  • Page 5: Registering The Phone

    Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after it’s set up, see Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones, available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html...

  • Page 6: Using The Keypad

    ® User Guide for the Polycom SoundStation Using the Keypad You use the keypad on the phone to handle calls, adjust the volume, redial numbers, navigate screens, enter data, and select options. Select specific context-sensitive functions that display on the...

  • Page 7: Phone Status Indicators

    The LEDs illuminate to indicate the following call states: • • • • User Guide for the Polycom Solid red—A muted call. Flashing red—A call on hold. Solid green—A dial-tone is available, dialing is in progress, or a call is in progress.

  • Page 8: Line And Call Icons

    Icon ® IP 5000 Phone Line or Call State Description Active call using A call is in progress using Polycom HD Voice. The ® active call icons merge into one icon on the phone Polycom screen. For example: Voice™ technology Active call not A call is in progress that doesn’t use...

  • Page 9: Navigating Menus And Calls

    Select a menu item View additional soft keys Scroll through calls on hold and an active call ® User Guide for the Polycom SoundStation Then do this... Press Press Press or the Back soft key.

  • Page 10: Entering Data And Enabling Items

    ® User Guide for the Polycom SoundStation Entering Data and Enabling Items To enter data and enable fields or menu items, use the following tips. After 20 seconds of inactivity, the menu system automatically exits to the idle Note screen unless an edit session is in progress.

  • Page 11: Tips For Using A Conference Phone

    Tips for Using a Conference Phone For tips on hosting a conference call and conference call etiquette, go to http://www.polycom.com/global/documents/products/voice/conferencin g_solutions/conference-call-etiquette.pdf. ® User Guide for the Polycom SoundStation Then do this... Press the dial pad keys one or more times. For example: •...

  • Page 12: Calling And Answering

    ® User Guide for the Polycom SoundStation Calling and Answering During a call, the phone displays the name and directory number of the party you’re talking with and the duration of the call. During a call, the soft keys update so you can perform specific tasks.

  • Page 13: Calling By Entering A Phone Number

    When you dial a URL, the maximum number of characters you can enter is 32. Note 3. Press the Send soft key. ® User Guide for the Polycom SoundStation Entering Data and Enabling Items ® IP 5000 Phone...

  • Page 14: Calling From A Call List

    ® User Guide for the Polycom SoundStation Calling from a Call List You can choose a record in a call list and dial the associated party. To call from a call list: 1. From the idle screen, use one of the arrow keys to access a call list: 2.

  • Page 15: Calling From The Speed Dial List

    To dial a previously dialed number: 1. Press 2. From the Placed Calls list, scroll to the number you want to dial, and then press the Dial soft key. ® User Guide for the Polycom SoundStation Updating ® IP 5000 Phone...

  • Page 16: Ending Calls

    ® User Guide for the Polycom SoundStation Ending Calls You can’t end a call that’s on hold. To end a call on hold, press the Resume soft key, and then end the call. Note To end a call: >> Press...

  • Page 17: Forwarding Calls While Your Phone Rings

    The most recent call displays first. User Guide for the Polycom incoming call to. Place the call on hold.

  • Page 18: Transferring Calls

    ® User Guide for the Polycom SoundStation The following figure shows that your phone has two calls, and you’re currently viewing the first (most recent) call. To scroll through calls, press To place a call on hold: >> During a call, press the Hold soft key.

  • Page 19: Hosting Conference Calls

    If configured for single key-press conferences, you don’t have to press the Confrnc soft key again. Note User Guide for the Polycom Using the Confrnc soft key. Using the Join soft key, if you have an active call and a call on hold.

  • Page 20: Holding And Resuming Conferences

    ® User Guide for the Polycom SoundStation To set up a conference call with an active call and a call on hold: >> If you have an active call and a call on hold, press the Join soft key. A conference is created with the active call, the call on hold, and yourself.

  • Page 21: Ending Conferences

    1. From the idle screen, press the Forward soft key. 2. From the Forwarding Type Select screen, scroll to the forwarding type User Guide for the Polycom Forward certain incoming calls to another party. Reject all the calls from a specific contact.

  • Page 22: Rejecting Calls From A Contact

    ® User Guide for the Polycom SoundStation 3. Do one of the following: 4. Press the Enable soft key. If you selected the forwarding type Always, a moving arrow, text “Call Forward Enabled” display on the phone screen. To disable call forwarding: 1.

  • Page 23: Diverting Calls From A Contact To Another Party

    When you enable Do Not Disturb, a flashing icon, “(X) Do Not Disturb,” display on the phone screen. User Guide for the Polycom , and then select Features > Contact Directory. calls, and then press the Edit soft key.

  • Page 24: Working With Call Lists

    ® User Guide for the Polycom SoundStation The following figure shows what the idle screen looks like when Do Not Disturb is enabled. To enable and disable Do Not Disturb: 1. Press 2. To toggle Do Not Disturb on or off, press Working with Call Lists Your phone maintains lists of missed, received, and placed calls.

  • Page 25: Viewing Call Lists

    To view details for a call list entry: 1. Press 2. From the call list, scroll to the entry for which you want more User Guide for the Polycom — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

  • Page 26: Clearing Call List Entries

    ® User Guide for the Polycom SoundStation Clearing Call List Entries You can clear all the records in a call list, or just one record. To manually clear all call list entries, restart the phone. See page 39. Note To clear one or all records in a call list: 1.

  • Page 27: Working With Contact Directory

    You can add contacts to your Contact Directory in the following ways: • • • User Guide for the Polycom , and then select Features > Contact Directory. few characters of the contact’s first or last name, and then press the Search soft key again.
  • Page 28 ® User Guide for the Polycom SoundStation To add a Contact Directory entry manually: 1. Press 2. From the Directory screen, press the Add soft key. 3. From the Add To Directory screen, enter the contact information: Your phone may not display all the following fields. For more information, see your system administrator.
  • Page 29 2. From the Corporate Directory search screen, search for the contact (see Searching Corporate Directory 3. Scroll to the contact, and then press the View soft key. ® User Guide for the Polycom SoundStation , and then select Features > Call Lists > on page 23.

  • Page 30: Updating Contact Directory Entries

    ® User Guide for the Polycom SoundStation 4. From the Contact screen, press the Save soft key to save the entry to your You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information. To update missing contact...

  • Page 31: Working With Corporate Directory

    To search for a contact in the Corporate Directory: 1. Press 2. From the Corporate Directory search screen, perform a quick search or an User Guide for the Polycom on page 23. on page 28. , and then select Features > Corporate Directory.

  • Page 32: Saving Corporate Directory Search Results

    ® User Guide for the Polycom SoundStation Saving Corporate Directory Search Results You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the results of your last search, or the last person you selected, will display.

  • Page 33: Setting Unique Ring Tones For Contacts

    To adjust the ringer volume: >> When the phone is idle, press User Guide for the Polycom , and then select Features > Contact Directory. assign a distinctive ring tone, and then press the Edit soft key. number corresponding to one of the ring types available.

  • Page 34: Muting The Microphone

    ® User Guide for the Polycom SoundStation Muting the Microphone You can mute the microphone if you do not want other parties to hear you. When you mute the microphone, the three console LEDs glow red to indicate that the other party (or parties) can’t hear you. You can still hear all other parties while Mute is enabled.

  • Page 35: Changing The Time And Date Display

    2. From the Time and Date screen, do one of the following: 3. From the Clock Date screen or the Clock Time screen, scroll to the date or User Guide for the Polycom , and then select Settings > Basic > Preferences >...

  • Page 36: Changing The Time And Date Order

    ® User Guide for the Polycom SoundStation Changing the Time and Date Order You can change the order of the time and date on the idle screen. For example, you can display the date before the time, or the time before the date.

  • Page 37: Changing The Screen Contrast

    • • • • • In all other cases, the Backlight Idle intensity applies. User Guide for the Polycom , and then select Settings > Basic > Contrast. decrease the display contrast. Backlight On Backlight Idle Maximum Intensity Any key press...
  • Page 38 ® User Guide for the Polycom SoundStation To change the backlight intensity: 1. Press 2. From the Backlight Intensity screen, select Backlight On Intensity. 3. From the Backlight On Intensity screen, scroll to the intensity you want, 4. If you selected a new intensity, press the Save soft key. If you did not 5.

  • Page 39: Troubleshooting

    The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.

  • Page 40: Controls

    ® User Guide for the Polycom SoundStation Controls Symptom The dial pad doesn’t work. ® IP 5000 Phone Problem The dial pad on the phone doesn’t respond. Corrective Action Try the following: • Check for a response from other feature keys or from the dial pad.

  • Page 41: Access To Screens And Systems

    There is no response when you press a feature key. The display shows “Network Link is Down.” Calling Symptom There is no dial tone. User Guide for the Polycom Problem The phone isn’t in an active state. The network cable isn’t properly connected. Problem Power isn’t correctly applied to...

  • Page 42: Displays

    ® User Guide for the Polycom SoundStation Symptom There is no audible ring tone. A “hollow” phone icon, displays next to the directory number. Displays Symptom There is no display. The display is incorrect. The display has bad contrast. The display is flickering.

  • Page 43: Audio

    Symptom The phone is malfunctioning. Productivity Suite Symptom You’re trying to access Corporate Directory, but it isn’t available on your phone. User Guide for the Polycom Problem Speaker volume is low. Problem The phone may need to be restarted. Problem The license isn’t installed on your...

  • Page 44: Testing Phone Hardware

    ® User Guide for the Polycom SoundStation Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, and display. See your system administrator for instructions on how to perform these tests.

  • Page 45: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 46 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 47 Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 5000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 48 ® User Guide for the Polycom SoundStation WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
  • Page 49 ® Polycom SoundStation Menu Structure Features Do Not Disturb Forward Contact Directory Corporate Directory Call Lists Messages Status Platform Network Lines Diagnostics CD Status Licenses continued on next page... ® IP 5000 Menu Structure Always No Answer Busy Missed Calls...
  • Page 50 ...continued from previous page Settings Basic Advanced Applications Preferences Languages Time & Date Corporate Directory Screen Capture Contrast Backlight Intensity Backlight On Intensity Backlight Idle Intensity Maximum Intensity Ring Type Restart Phone Possible 19 languages Clock Date Possible 14 formats Clock Time Clock Order Disable...
  • Page 51 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 52 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 53 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 54 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

This manual is also suitable for:

Soundstation 1725-30965-001

Table of Contents

Save PDF