Polycom SoundStation IP 4000 Manual

Product: Polycom® SoundStation® IP 4000,
5000, 6000, and 7000
Abstract
Clear conference room conversations are critical for business communications. Full Duplex conference
phones running on the IP network allow successful conferencing while leveraging the power and cost
effectiveness of IP communications. This application note provides the details on adding the Polycom
SoundStation IP 4000, 5000, 6000, and 7000 SIP conference phones to the ShoreTel® IP Phone system.

Table of Contents

Overview ............................................................... 1
Features and Benefits ............................................ 2
Polycom Overview and Contact ........................... 2
Polycom Product Information ............................... 3
Polycom SoundStation IP 7000 ................................. 3
Polycom SoundStation IP 6000 ................................. 4
Polycom Soundstation IP5000 .................................. 4
Polycom SoundStation IP 4000 ................................. 5
Architecture Overview ......................................... 6
Requirements, Certification and Limitations ........ 6
Polycom IP Phone Requirements ............................. 6
Version Support .................................................... 7
Certification Testing Results Summary ................ 7
Table 1: Basic Test Cases ........................................ 7
Table 2: Extended Feature Test Cases ................... 8
Configuration Overview ....................................... 9
ShoreTel Configuration ........................................ 9
ShoreTel System Settings - General ........................ 9
Call Control Settings .............................................. 10
Figure 2 - Administration Call Control/Options .... 10
Figure 3 - Call Control/Options Screen ................ 11
Switch Settings ....................................................... 11
Figure 4 - Administration/Switches ....................... 12

Overview

This document provides the details on the Polycom SoundStation IP 4000, 5000, 6000, and 7000 Full
Duplex IP conference phones and describes how to integrate this conference room phone into the
ShoreTel IP Phone system. The document focuses on the configuration procedures needed to set up the
Polycom IP Conference phones for the ShoreTel system and the configuration needed on the ShoreTel
system to support the Polycom SoundStation IP conference phones.
T P P A P P
TPP-10011
Date: April, 2010
System version: ShoreTel 9.2
Figure 5 - Edit Switches ......................................... 13
Figure 6 - ShoreGear Switch Built-in Capacity ...... 14
Site Settings ............................................................ 14
Figure 7 - Administration/Sites ............................. 14
Figure 8 - Site Screen SIP Proxies .......................... 15
Creating SIP Extension .......................................... 16
Figure 9 - Trunk Groups Settings .......................... 16
Figure 10 - Adding/Editing Users ......................... 17
Figure 11 - Individual User SIP Settings ................ 18
SIP Profiles.............................................................. 18
Figure 12 - SIP Profiles ........................................... 19
Figure 13 - Edit SIP Profile ..................................... 20
Polycom SoundStation IP Configuration ............ 21
SoundStation IP Phone Settings - Phone User
Interface ................................................................. 21
SoundStation IP Phone Settings - Web User Interface
................................................................................ 22
Polycom Troubleshooting .................................. 24
Polycom Technical Support ................................ 24
Document and Software Copyrights .................. 25
Trademarks ......................................................... 25
Disclaimer ........................................................... 25
Company Information......................................... 25
N O T E